HP Brio ba600 HP Brio BA600 PC, User Guide - Page 42

More Troubleshooting for Your Drives and USB Modem, More Floppy Drive Troubleshooting - jumpers

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Troubleshooting Help Zone More Troubleshooting for Your Drives and USB Modem This section provides more information on how to solve problems with your drives or USB modem. Warning Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings. To avoid electrical shock and harm to your eyes by laser light, do not open the laser module. The laser module should only be serviced by service personnel. Do not attempt to make any adjustment to the laser unit. Refer to the label on the CD-ROM for power requirements and wavelength. This PC is a class 1 laser product. More Floppy Drive Troubleshooting Checklist 1 Ensure you are using a formatted diskette and it is inserted correctly. 2 Make sure that the Floppy Disk Controller option in the Setup Advanced menu is enabled (BA600 Pentium models only). Refer to page 20. 3 Check that correct floppy type is highlighted in the Legacy Diskette A field in the Setup Main menu. It should read 1.44 M, 3.5 in. You may need to configure this differently for use in Japan. See the Setup help for more details. 4 Clean the floppy drive using a diskette cleaning kit. 5 Check that the drive's power and data cables are correctly connected as shown on page 49. 6 Run DiagTools to see if it detects a problem with the floppy drive (refer to page 18). More Hard Disk Troubleshooting Checklist 1 If you receive a S.M.A.R.T. alert at any time, this indicates that your hard disk drive is defective. Carry out an immediate data backup, then contact HP Support at www.hp.com/go/briosupport to ask for a replacement hard disk drive. 2 Check that the disk power and data cables are correctly connected. 3 Check that booting form the hard drive has not been disabled in the Boot menu of the Setup program, accessed by pressing F2 at startup. 4 Check that the hard disk drive has been detected (refer to the Main menu in the Setup program, accessed by pressing F2 at startup). You should see a hard disk drive declared in the Primary Master field. 5 Verify that both is selected in the Onboard PCI IDE Enable field in the Advanced menu of the Setup program, accessed by pressing F2 at startup.   6 Run ScanDisk and Disk Defragmenter to see if they detect a problem with the hard disk drive. To access these utilities, select Programs Accessories System Tools from the Start menu. 7 If the hard disk activity light does not flicker when the PC is accessing the hard disk drive, check that the drive's power and data cables are correctly connected, and that the status panel connector is firmly attached to the system board. 36

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36
Troubleshooting Help Zone
More Troubleshooting for Your Drives and USB Modem
This section provides more information on how to solve problems with your drives or
USB modem.
More Floppy Drive Troubleshooting
More Hard Disk Troubleshooting
Warning
Be sure to disconnect the power cord and any telecommunication cables from your
computer before you remove the cover to check the cable connections or jumper
settings.
To avoid electrical shock and harm to your eyes by laser light, do not open the laser
module. The laser module should only be serviced by service personnel. Do not attempt
to make any adjustment to the laser unit. Refer to the label on the CD-ROM for power
requirements and wavelength. This PC is a class 1 laser product.
Checklist
1
Ensure you are using a formatted diskette and it is inserted correctly.
2
Make sure that the Floppy
y
y
y Disk
k
k
k Con
on
on
ontroller option in the
Setup
Advanced menu is enabled (BA600 Pentium models only).
Refer to page 20.
3
Check that correct floppy type is highlighted in the Legacy
y
y
y Diske
ke
ke
kett
tt
tt
tte
e
e
e A field in the
Setup
Main menu. It should read 1.44
4
4
4 M,
,
,
,
3.5 i
5 i
5 i
5 in. You may need to configure this differently for use in Japan. See the
Setup
help for more details.
4
Clean the floppy drive using a diskette cleaning kit.
5
Check that the drive’s power and data cables are correctly connected as shown on page 49.
6
Run DiagTools to see if it detects a problem with the floppy drive (refer to page 18).
Checklist
1
If you receive a S.M.A.R.T. alert at any time, this indicates that your hard disk drive is defective. Carry out an immediate
data backup, then contact HP Support at
www.hp.com/go/briosupport
to ask for a replacement hard
disk drive.
2
Check that the disk power and data cables are correctly connected.
3
Check that booting form the hard drive has not been disabled in the Boo
oo
oo
oot menu of the
Setup
program, accessed by pressing
F2
at startup.
4
Check that the hard disk drive has been detected (refer to the Main menu in the
Setup
program, accessed by pressing
F2
at startup). You should see a hard disk drive declared in the Primary
y
y
y Master field.
5
Verify that both is selected in the Onbo
nbo
nbo
nboard
d
d
d PC
PC
PC
PCI I
I I
I I
I IDE
E
E
E Enable field in the
Advanced menu of the
Setup
program, accessed by
pressing
F2
at startup.
6
Run ScanDisk and Disk Defragmenter to see if they detect a problem with the hard disk drive. To access these utilities,
select Prog
og
og
ograms
Acc
cc
cc
ccessories
System
em
em
em Too
oo
oo
ools from the Start menu.
7
If the hard disk activity light does not flicker when the PC is accessing the hard disk drive, check that the drive’s power and
data cables are correctly connected, and that the status panel connector is firmly attached to the system board.