HP Business Inkjet 2800 HP Business Inkjet 2800 - Getting Started Guide - Page 16

English Troubleshooting This section provides troubleshooting suggestions for some of the common issues associated with hardware and software installation. Check the printer to ensure the following: z Power light is on and not blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up. z The control-panel display shows that the printer is in the Ready state. z No error messages appear on the computer screen. z Power cord and other cables are working and firmly connected to the printer. z Media is loaded correctly in the tray and is not jammed in the printer. z Printheads and ink cartridges are properly installed in their correct color-coded slots. Press down firmly on each one to ensure proper contact. Ensure you have removed the tape from each printhead. z Printhead latch and all covers are closed. z Rear access panel or auto-duplex unit is locked into place. z All packing tapes and materials are removed from the printer. z Printer can print a configuration page. See "To print a configuration page" on page 15. z The printer is selected as the current or default printer. See your computer's Online Help for more information. z Pause Printing is not selected if you are using a computer running Windows. z You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again. Problems connecting to a network Note: After correcting any of the following, run the setup program again. General network troubleshooting If you are unable to install the printer software, ensure the following and try running the installation program again: z All cable connections to the computer and the printer are secure. z The network is operational and the network hub is turned on. z All applications, including virus protection programs and personal firewalls, are closed or disabled. Problems connecting to a wired network z Ensure the printer is installed on the same subnet as the computers that will be using the printer. Then, try running the installation program again. z Though it is not recommended that you assign the printer with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so. For more information, see the onscreen User's Guide. Problems installing software Check the computer system to ensure the following: z The computer meets the system requirements (see the onscreen User's Guide on the Starter CD). Verify installation preliminaries z Before installing software on a Windows computer, ensure all other programs are closed. z If the computer does not recognize the path to the CD drive that you type, ensure you have specified the correct drive letter. z If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. You can download the printer driver from http://www.hp.com/support/businessinkjet2800. Reinstall the printer software z If you are using Windows and the computer cannot detect the printer, run the Scrubber utility (located in the Utils\Scrubber folder on the Starter CD) to perform a clean printer driver uninstallation. Restart your computer, and re-install the printer driver. 16