10
Solve problems
Basic troubleshooting checklist
..........................................................................................................
94
Factors that affect product performance
............................................................................
94
Control-panel and status-alert messages
...........................................................................................
95
Clear jams
........................................................................................................................................
101
Common causes of jams
.................................................................................................
101
Jam locations
...................................................................................................................
102
Change Jam Recovery setting
.........................................................................................
102
Clear jams in tray 1
..........................................................................................................
102
Clear jams in tray 2
..........................................................................................................
103
Clear jams in tray 3
..........................................................................................................
104
Clear jams in fuser area
...................................................................................................
105
Clear jams in output bin
...................................................................................................
107
Clear jams in duplexer (duplexing models only)
..............................................................
107
Solve image-quality problems
..........................................................................................................
110
Identify and correct print defects
......................................................................................
110
Print-quality checklist
......................................................................................
110
General print quality issues
.............................................................................
111
Solve issues with color documents
.................................................................
115
Use HP ToolboxFX to troubleshoot print-quality problems
............................
117
Optimize and improve print quality
..................................................................
118
Calibrate the product
.......................................................................................
118
Performance problems
.....................................................................................................................
119
Product software problems
...............................................................................................................
120
Solve Macintosh problems
...............................................................................................................
121
Solve problems with Mac OS X
.......................................................................................
121
Appendix A
Supplies and accessories
Order supplies and accessories
.......................................................................................................
125
Appendix B
Service and support
Hewlett-Packard limited warranty statement
....................................................................................
128
Print cartridge limited warranty statement
........................................................................................
129
End User License Agreement
..........................................................................................................
130
Customer support
.............................................................................................................................
132
Repack the product
..........................................................................................................................
133
Service information form
..................................................................................................................
134
Appendix C
Specifications
Physical specifications
.....................................................................................................................
136
Electrical specifications
....................................................................................................................
137
Acoustic emissions
...........................................................................................................................
138
Environmental specifications
............................................................................................................
138
ENWW
vii