HP CC372A User Manual - Page 139
Table 10-1, Alert and warning messages, continued
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Table 10-1 Alert and warning messages (continued) Control panel message Description Recommended action Check that you are dialing the correct fax number. Check for a dial tone on the phone line by pressing Start Fax. Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call. Plug the product phone cord into a jack for another phone line, and try sending the fax again. Try a different phone cord. If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box. Fax memory full Canceling recv. During the fax transmission, the product ran out of memory. Only the pages that fit into memory will be printed. Print all of the faxes, and then have the sender resend the fax. Have the sender divide the fax job into multiple jobs before resending. Cancel all fax jobs or clear the faxes from memory. See Delete faxes from memory on page 113. Note: Adding a memory DIMM does not help resolve this issue. Fax memory full Canceling send During the fax job, the memory filled. All pages of the fax have to be in memory for a fax job to work correctly. Only the pages that fit into memory were sent. Print all received faxes or wait until all pending faxes are sent. Ask the sender to send the fax again. Cancel all fax jobs or clear the faxes from memory. See Delete faxes from memory on page 113. Fax recv. error An error occurred while trying to receive a fax. Ask the sender to resend the fax. Try faxing back to the sender or another fax machine. Check for a dial tone on the phone line by pressing Start Fax. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the product. Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call. Decrease the fax speed. See Change the fax speed on page 132. Ask the sender to resend the fax. ENWW Solve fax problems 127