HP CP4525n HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gu - Page 200
Description, Recommended action, XXXX ERROR, To continue turn off then on, X FUSER ERROR, XY ERROR,
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Table 10-1 Control-panel messages (continued) Description Recommended action 49.XXXX ERROR To continue turn off then on A firmware error has occurred. This error can be caused by corrupted print jobs, software applications issues, nonproduct specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories. 1. Turn the product off and then on. 2. If the error returns, check the following items: ◦ The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. ◦ The error might be caused by the print job, such as an invalid printer driver, a problem with the software application, or a problem with the file you are printing. For more information about solving print job problems, see Solve general problems on page 180. ◦ Upgrading the product firmware might help resolve the error. See Product updates on page 177. 3. If the message still persists, contact HP support. See Customer support on page 246. 50.X FUSER ERROR A fuser error has occurred. Make sure you have the correct fuser. Reseat the fuser. Turn the product off, and then turn the product on. If the message persists, contact HP support. See Customer support on page 246. 51.XY ERROR To continue turn off then on A product error has occurred. Turn the product off, and then turn the product on. If the message persists, contact HP support. See Customer support on page 246. 52.XY ERROR To continue turn off then on A product error has occurred. Turn the product off, and then turn the product on. If the message persists, contact HP support. See Customer support on page 246. 54.XX ERROR To continue turn off then on Error requires that the product be turned off Turn the product off, and then turn the then on. product on. If the message persists, contact HP support. See Customer support on page 246. 55.XX.YY DC CONTROLLER ERROR To continue turn off then on The print engine is not communicating with Turn the product off, and then turn the the formatter. product on. If the message persists, contact HP support. See Customer support on page 246. 186 Chapter 10 Solve problems ENWW