HP CQ2010 Troubleshooting & Maintenance Guide - Page 12

Software troubleshooting - specifications

Get HP CQ2010 PDF manuals and user guides View all HP CQ2010 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 12 highlights

Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it on again. This is the easiest (and sometimes the best) way. ● Update the drivers (see Updating device drivers, following). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Microsoft System Restore, later in this table). - Restores your computer to a configuration that was in use before the software was installed. ● Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in this table). - Restores the software (if it came with the product) or hardware driver to factory defaults. ● System Recovery (see System recovery on page 10) - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. This erases all data files you have created. Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem: 1. Click Start. 2. Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3. Click the plus sign (+) to expand the type of device you want to update or rollback. (For example, DVD/CDROM drives). 4. Double-click the specific item (for example, HP DVD Writer 640b). 5. Click the Driver tab. 6. To update a driver, click Update Driver, and then follow the on-screen instructions. Or, to revert to an earlier version of a driver, click Rollback Driver, and then follow the on-screen instructions. If you have a problem that might be due to software that was installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually. NOTE: Always use this System Restore procedure before you use the System Recovery program. Some features might not be available on systems that are shipped without a version of Microsoft Windows. To start a System Restore: 1. Close all open programs. 2. Click Start, right-click Computer, and then click Properties. 3. Click System protection, System Restore, click Next, and then follow the on-screen instructions. To add restore points manually: 1. Close all open programs. 2. Click Start, right-click Computer, click Properties, and then click System protection. 3. Under Protection Settings, select the disk for which you want to create a restore point. 4. Click Create, and then follow the on-screen instructions. 8 Chapter 2 Troubleshooting ENWW

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
Software troubleshooting
To repair software
problems, try these
methods:
●
Turn the computer off completely and then turn it on again. This is the easiest (and sometimes the best) way.
●
Update the drivers (see Updating device drivers, following).
●
Use Microsoft System Restore Software program and hardware driver reinstallation (see Microsoft System
Restore, later in this table). — Restores your computer to a configuration that was in use before the software
was installed.
●
Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation,
later in this table). — Restores the software (if it came with the product) or hardware driver to factory defaults.
●
System Recovery (see
System recovery
on page
10) — Erase and reformat the hard disk drive, and then
reinstall the operating system, programs, and drivers. This erases all data files you have created.
Updating device
drivers
Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one
does not solve your problem:
1.
Click
Start
.
2.
Type
Device Manager
into the
Start Search
box, and then click
Device Manager
to open the
Device
Manager
window.
3.
Click the plus sign (+) to expand the type of device you want to update or rollback. (For example, DVD/CD-
ROM drives).
4.
Double-click the specific item (for example, HP DVD Writer 640b).
5.
Click the
Driver
tab.
6.
To update a driver, click
Update Driver
, and then follow the on-screen instructions.
Or
, to revert to an earlier version of a driver, click
Rollback Driver
, and then follow the on-screen
instructions.
Microsoft System
Restore
If you have a problem that might be due to software that was installed on your computer, use System Restore to
return the computer to a previous restore point. You can also set restore points manually.
NOTE:
Always use this System Restore procedure before you use the System Recovery program.
Some features might not be available on systems that are shipped without a version of Microsoft Windows.
To start a
System Restore
:
1.
Close all open programs.
2.
Click
Start
, right-click
Computer
, and then click
Properties
.
3.
Click
System protection
,
System Restore
, click
Next
, and then follow the on-screen instructions.
To add restore points manually:
1.
Close all open programs.
2.
Click
Start
, right-click
Computer
, click
Properties
, and then click
System protection
.
3.
Under
Protection Settings
, select the disk for which you want to create a restore point.
4.
Click
Create
, and then follow the on-screen instructions.
8
Chapter 2
Troubleshooting
ENWW