HP CQ2103WM Troubleshooting and Maintenance Guide - Page 17

Internet Access (continued) Symptom I cannot automatically start Internet programs. Possible solution Log in to your ISP, and start the desired program. Web pages load slowly. Verify that the correct modem speed and COM port are selected: 1 Click Start, and then click Control Panel. 2 Click Printers and Other Hardware, if it is present. 3 Double-click Phone and Modem Options. 4 Select the Modems tab, and then click the Properties button. 5 In the Device status area, verify the modem is working properly. 6 In the Device usage area, verify the modem is enabled. 7 If there are further problems, click the Troubleshoot button, and follow the onscreen instructions. Note that Web pages do not always load as quickly as files stored on your PC. Web pages may also load slowly if there is a high demand for the Web site at that time. My Internet browser home You may have spyware on your PC. Spyware is software that page changed to something I usually runs silently in the background on your PC, collecting and did not want. sending information about you and your use of the PC to another person or system on the Internet. You can find and remove spyware from your PC by using any one of a number of software programs available for this purpose. Many of the popular virus protection programs have some tools that scan for and remove spyware from your PC. To avoid getting spyware on your PC: • Do not install programs if you are not sure they come from reputable companies. Check the company's Web site very carefully for information about what is included with the program. • Do not automatically click Yes when a download window asks if it is OK to install a program on your PC. Read the message in the window and make sure it is a software program that you really want. Unwanted pop-up This is typically caused by adware or advertising-supported advertisements display on my software. PC when connected to the Internet. You can configure your Web browser to block pop-ups (available by clicking Tools and then Pop-up Blocker). To remove adware from your PC, use the antispyware/adware program included on your PC (select models only) or any number of available software programs that remove adware programs. Note that many of the popular antivirus programs have tools that scan for and remove adware from your PC. PC Troubleshooting and Maintenance Guide (features may vary by model) 13