HP Cc3310 BCS Global Limited Warranty and Technical Support - Page 10

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Table 1 BCS Servers - Hardware Product Warranty Offering (continued) Product Warranty Period Remote Customer Performed Monitoring and Maintenance Tasks3 Support2 Include errors and events Firmware upgrade & pre-upgrade tasks Service Delivery Method Availability4 and Response Time Notes and Exceptions GS1280 1 year HP Superdome, HP 1 year Superdome 2 rp2405, rp4410, rp4440, rp5400, rp5405, rp5430, rp5450, rp5470 3 year rp2400, rp2430, rp2450, rp2470, rp3410, rp3440, rp7400, rp7405, rp7410 1 year rp7420, rp7440 1 year rp8400, rp8400 SEU, rp8420, rp8440 1 year rx1600, rx1620, rx2600, rx2620 1 year Remote Firmware upgrade & monitoring and pre-upgrade tasks email notification of errors and events Onsite Warranty Service Normal Business Hours Next Business Day Remote None monitoring and email notification of errors and events Onsite Warranty Service Same business 4-hour response Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response Remote monitoring and email notification of errors and events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service Normal Business Hours Next Business Day Remote monitoring and email notification of errors and events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service Same business 4-hour response Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response 10 BCS Global Limited Warranty and Technical Support

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Table 1 BCS Servers - Hardware Product Warranty Offering
(continued)
Notes and
Exceptions
Service Delivery Method
Availability
4
and Response
Time
Customer Performed
Maintenance Tasks
3
Include
Remote
Monitoring and
Support
2
Warranty
Period
Product
Firmware upgrade &
pre-upgrade tasks
errors and
events
Onsite Warranty Service
Normal Business Hours
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring and
1 year
GS1280
Next Business Day
email
notification of
errors and
events
Onsite Warranty Service
Same business
None
Remote
monitoring and
1 year
HP Superdome, HP
Superdome 2
4-hour response
email
notification of
errors and
events
Onsite Warranty Service for
service events not remedied
CSR
6
: Available on
some parts. Go to
Remote
monitoring &
email
3 year
rp2405, rp4410,
rp4440, rp5400,
rp5405, rp5430,
rp5450, rp5470
either remotely or through
CSR
6
Normal business hours
w
w
w
.hp
.co
m/go/
c
sr
par
ts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
notification of
errors & events
Next business day response
Onsite Warranty Service for
service events not remedied
CSR
6
: Available on
some parts. Go to
Remote
monitoring &
email
1 year
rp2400, rp2430,
rp2450, rp2470,
rp3410, rp3440,
either remotely or through
CSR
6
Normal business hours
w
w
w
.hp
.co
m/go/
c
sr
par
ts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
notification of
errors & events
rp7400, rp7405,
rp7410
Next business day response
Onsite Warranty Service
Normal Business Hours
CSR
6
: Available on
some parts. Go to
Remote
monitoring and
email
1 year
rp7420, rp7440
Next Business Day
w
w
w
.hp
.co
m/go/
notification of
c
sr
par
ts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
errors and
events
Onsite Warranty Service
Same business
CSR
6
: Available on
some parts. Go to
Remote
monitoring and
email
1 year
rp8400, rp8400
SEU, rp8420,
rp8440
4-hour response
w
w
w
.hp
.co
m/go/
notification of
c
sr
par
ts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
errors and
events
Onsite Warranty Service for
service events not remedied
CSR
6
: Available on
some parts. Go to
Remote
monitoring &
email
1 year
rx1600, rx1620,
rx2600, rx2620
either remotely or through
CSR
6
Normal business hours
w
w
w
.hp
.co
m/go/
c
sr
par
ts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
notification of
errors & events
Next business day response
10
BCS Global Limited Warranty and Technical Support