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HP Color LaserJet Enterprise Flow MFP X57945z User Guide - Page 207

Introduction, Troubleshoot print quality, Update the printer firmware

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Introduction The troubleshooting steps can help resolve the following defects: ● Blank pages ● Black pages ● Colors that do not align ● Curled paper ● Dark or light bands ● Dark or light streaks ● Fuzzy print ● Gray background or dark print ● Light print ● Loose toner ● Missing toner ● Scattered dots of toner ● Skewed images ● Smears ● Streaks Troubleshoot print quality To resolve print-quality issues, try these steps in the order presented. To troubleshoot specific image defects, see Troubleshoot image defects. Update the printer firmware Try upgrading the printer firmware. For instructions, go to www.hp.com/support. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing. Check the paper-type setting for the print job Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner. Check the paper type setting on the control panel Check the paper type setting on the printer control panel, and change the setting as needed. 196 Chapter 9 Solve problems

Section	Page
Printer overview	12
Warning icons	12
Potential shock hazard	13
Printer views	13
Printer front view	13
Printer back view	15
Control-panel view	15
Printer specifications	18
Technical specifications	18
Supported operating systems	20
Mobile printing solutions	22
Printer dimensions	22
Power consumption, electrical specifications, and acoustic emissions	24
Operating-environment range	24
Printer hardware setup and software installation	25
Paper trays	26
Load paper to Tray 1 (multipurpose tray)	26
Load Tray 1 (multipurpose tray)	26
Tray 1 (multipurpose tray) paper orientation	28
Load paper to Tray 2	32
Load Tray 2 or the optional 550-sheet trays	32
Tray 2 and the optional 550-sheet trays paper orientation	34
Use alternative letterhead mode	37
Load and print envelopes	38
Print envelopes	38
Envelope orientation	38
Load and print labels	39
Manually feed labels	39
Label orientation	40
Supplies, accessories, and parts	41
Order supplies, accessories, and parts	41
Ordering	41
Replace the toner cartridges	41
Toner cartridge information	41
Remove and replace the toner cartridge	41
Replace the toner collection unit (TCU)	44
Replace the toner collection unit (TCU)	44
Replace the imaging drum	46
Replace the imaging drum	46
Replace the staple cartridge (stapler models only)	48
Remove and replace the staple cartridge in the 3-bin stapler/stacker	48
Remove and replace the staple cartridge in the convenience stapler	50
Print	52
Print tasks (Windows)	52
How to print (Windows)	52
Automatically print on both sides (Windows)	53
Manually print on both sides (Windows)	53
Print multiple pages per sheet (Windows)	53
Select the paper type (Windows)	54
Additional print tasks	54
Print tasks (macOS)	55
How to print (macOS)	55
Automatically print on both sides (macOS)	55
Manually print on both sides (macOS)	55
Print multiple pages per sheet (macOS)	56
Select the paper type (macOS)	56
Additional print tasks	57
Store print jobs on the printer to print later or print privately	57
Introduction	57
Create a stored job (Windows)	57
Create a stored job (macOS)	58
Print a stored job	59
Delete a stored job	59
Information sent to printer for Job Accounting purposes	60
Mobile printing	60
Mobile printing solutions	60
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing	61
HP ePrint via email	62
AirPrint	62
Android embedded printing	63
Print from a USB flash drive	63
Enable the USB port for printing	63
Print USB documents	64
Print using the SuperSpeed USB 3.0 port (wired)	65
Method one: Enable the SuperSpeed USB 3.0 port from the printer control panel menus	65
Method two: Enable the SuperSpeed USB 3.0 port from the HP Embedded Web Server (network-connected printers only)	65
Copy	66
Make a copy	66
Copy on both sides (duplex)	68
Additional copy tasks	70
Scan	71
Set up Scan to Email	71
Introduction	71
Before you begin	71
Step one: Access the HP Embedded Web Server (EWS)	72
Step two: Configure the Network Identification settings	73
Step three: Configure the Send to Email feature	73
Step four: Configure the Quick Sets (optional)	83
Step five: Set up Send to Email to use Office 365 Outlook (optional)	83
Set up Scan to Network Folder	86
Introduction	86
Before you begin	86
Step one: Access the HP Embedded Web Server (EWS)	86
Step two: Set up Scan to Network Folder	87
Set up Scan to SharePoint	96
Introduction	96
Before you begin	96
Step one: Access the HP Embedded Web Server (EWS)	96
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set	97
Scan a file directly to a SharePoint site	99
Quick Set scan settings and options for Scan to SharePoint	100
Set up Scan to USB Drive	101
Introduction	102
Step one: Access the HP Embedded Web Server (EWS)	102
Step two: Enable Scan to USB Drive	102
Step three: Configure the Quick Sets (optional)	103
Default scan settings for Scan to USB Drive setup	104
Default file settings for Save to USB setup	104
Scan to email	105
Introduction	105
Scan to email	105
Scan to job storage	108
Introduction	108
Scan to job storage on the printer	108
Print from job storage on the printer	110
Scan to network folder	110
Introduction	110
Scan to network folder	110
Scan to SharePoint	112
Introduction	113
Scan to SharePoint	113
Scan to USB drive	114
Introduction	115
Scan to USB drive	115
Use HP JetAdvantage business solutions	116
Additional scan tasks	117
Fax	118
Set up fax	118
Introduction	118
Set up fax by using the printer control panel	118
Change fax configurations	119
Fax dialing settings	119
General fax send settings	120
Fax receive settings	121
Send a fax	122
Create a fax printing schedule	124
Block incoming faxes	125
Create a list of blocked fax numbers	125
Delete numbers from the list of blocked fax numbers	125
Additional fax tasks	125
Manage the printer	127
Advanced configuration with the HP Embedded Web Server (EWS)	127
Introduction	127
How to access the HP Embedded Web Server (EWS)	128
HP Embedded Web Server features	129
Configure IP network settings	137
Printer sharing disclaimer	137
View or change network settings	137
Rename the printer on a network	138
Manually configure IPv4 TCP/IP parameters from the control panel	138
Manually configure IPv6 TCP/IP parameters from the control panel	139
Link speed and duplex settings	139
Printer security features	140
Introduction	140
Security statements	140
Assign an administrator password	140
IP Security	141
Encryption support: HP High Performance Secure Hard Disks	142
Lock the formatter	142
Energy-conservation settings	142
Set the sleep timer and configure the printer to use 1 watt or less of power	142
Set the sleep schedule	142
HP Web Jetadmin	143
Software and firmware updates	143
Solve problems	144
Control panel help system	144
Reset factory settings	145
Introduction	145
Method one: Reset factory settings from the printer control panel	145
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	145
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS	145
Printer does not pick up paper or misfeeds	146
Introduction	146
The printer does not pick up paper	146
The printer picks up multiple sheets of paper	149
The document feeder jams, skews, or picks up multiple sheets of paper	151
Clear paper jams	152
Paper jam locations	152
Auto-navigation for clearing paper jams	153
Experiencing frequent or recurring paper jams?	153
31.13.yz jam error in the document feeder	153
13.B2.D1 jam error in Tray 1 (multipurpose tray)	157
13.B2.D2 jam error in Tray 2	161
13.A3 jam error in Tray 3	167
13.A4 jam error in Tray 4	174
13.A5 jam error in Tray 5	181
13.B2 jam error in right door	187
13.B4 jam errors in the right door	190
13.B9 jam errors in the fuser	192
13.D3 jam errors in the duplexer	197
13.E1 jam error in the output bin	199
13.60 jam errors in the fuser exit area when printing to a stapler/stacker or floor-standing finisher	200
13.80, 13.83, or 13.84 jam errors in the 3 Bin Stapler/Stacker	202
Resolving color print quality problems	206
Introduction	207
Troubleshoot print quality	207
Improve copy image quality	220
Check the scanner glass for dirt and smudges	221
Calibrate the scanner	222
Check the paper settings	223
Check the image-adjustment settings	223
Optimize copy quality for text or pictures	224
Improve scan image quality	224
Check the scanner glass for dirt and smudges	224
Check the resolution settings	226
Check the color settings	226
Check the image-adjustment settings	226
Optimize scan quality for text or pictures	227
Check the output-quality settings	228
Solve wired network problems	228
Service and support	229
HP limited warranty statement	229
UK, Ireland, and Malta	230
Austria, Belgium, Germany, and Luxemburg	231
Belgium, France, and Luxemburg	231
Italy	232
Spain	233
Denmark	233
Norway	233
Sweden	234
Portugal	234
Greece and Cyprus	234
Hungary	235
Czech Republic	235
Slovakia	235
Poland	236
Bulgaria	236
Romania	236
Belgium and the Netherlands	237
Finland	237
Slovenia	237
Croatia	238
Latvia	238
Lithuania	238
Estonia	238
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	239
Long life consumable and maintenance kit limited warranty statement	239
HP policy on non-HP supplies	240
HP anticounterfeit Web site	240
Data stored on the toner cartridge	240
End User License Agreement	241
Customer self-repair warranty service	245
Customer support	245
Environmental product stewardship program	247
Protecting the environment	247
Ozone production	247
Power consumption	247
Toner consumption	247
Paper use	248
Plastics	248
HP LaserJet print supplies	248
Paper	248
Material restrictions	248
Battery information	248
Disposal of waste equipment by users (EU, UK, and India)	249
Electronic hardware recycling	249
Brazil hardware recycling information	249
WEEE (Turkey)	250
Chemical substances	250
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements	250
SEPA Ecolabel User Information (China)	250
The regulation of the implementation on China energy label for printer, fax, and copier	250
Restriction on Hazardous Substances statement (India)	251
Substances Table (China)	252
Material Safety Data Sheet (MSDS)	252
EPEAT	253
Substances Table (Taiwan)	254
For more information	255
Regulatory information	256
Regulatory statements	256
Regulatory model identification numbers	256
European Union & United Kingdom Regulatory Notice	256
Class 1 consumer laser statement	257
FCC regulations	257
Canada - Industry Canada ICES-003 Compliance Statement	257
VCCI statement (Japan)	257
EMC statement (Korea)	257
EMC statement (China)	257
Power cord instructions	257
Power cord statement (Japan)	258
Laser safety	258
Laser statement for Finland	258
Nordic Statements (Denmark, Finland, Norway, Sweden)	259
GS statement (Germany)	259
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)	260
Taiwan BSMI USB Port (Walk-up) statement	260
EMC statement (Taiwan)	260
Product stability	261
Telecom (fax) statements	261
Fax Cord Statement	261
Europe Statement for Telecom Operation	261
Declaração para a ANATEL do Brasil	261
New Zealand Telecom Statements	261
Additional FCC statement for telecom products (US)	262
Telephone Consumer Protection Act (US)	262
Industry Canada CS-03 requirements	262
Japan Telecom Mark	264
Belarus	264
Wireless statements	264
European regulatory notice	264
FCC compliance statement—United States	264
Australia statement	265
Brazil: (Portuguese)	265
Canadian statements	265
Products with 5 GHz Operation Industry of Canada	265
Exposure to Radio Frequency Radiation (Canada)	265
European Regulatory Notice	266
China CMIIT Wireless Statement	266
Notice for use in Japan	266
Notice for use in Russia	266
Mexico statement	266
Taiwan statement	266
Taiwan NCC statement	266
Thailand Wireless Statement	267
Belarus	267
RFID/NFC Statement	267
China Short Range Device Statement	267