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HP Web Jetadmin

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HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go/webjetadmin for more information. 136 Chapter 8 Manage the printer ENWW

Section	Page
Printer overview	13
Printer views	14
Printer front view	14
Printer back view	15
Interface ports	16
Control-panel view	17
Printer specifications	22
Mobile printing solutions	24
Printer dimensions	25
Power consumption, electrical specifications, and acoustic emissions	27
Operating-environment range	27
Printer hardware setup and software installation	28
Paper trays	29
Load paper to Tray 1 (multipurpose tray)	30
Introduction	30
Tray 1 paper orientation	32
Use alternative letterhead mode	33
Enable Alternative Letterhead Mode by using the printer control-panel menus	33
Load paper to Trays 2, 3, 4, and 5	34
Introduction	34
Tray 2 and the 550-sheet trays paper orientation	36
Use alternative letterhead mode	37
Enable Alternative Letterhead Mode by using the printer control-panel menus	37
Load and print envelopes	38
Introduction	38
Print envelopes	38
Envelope orientation	38
Load and print labels	39
Introduction	39
Manually feed labels	39
Use the convenience stapler (f, c, and z models)	41
Supplies, accessories, and parts	43
Order supplies, accessories, and parts	44
Ordering	44
Supplies and accessories	44
Customer self-repair parts	45
Replace the toner cartridges	48
Introduction	48
Toner-cartridge information	48
Remove and replace the cartridges	49
Replace the toner-collection unit	53
Introduction	53
Remove and replace the toner-collection unit	53
Replace the staple cartridge (f, c, and z models)	56
Introduction	56
Remove and replace the staple cartridge	56
Print	59
Print tasks (Windows)	60
How to print (Windows)	60
Automatically print on both sides (Windows)	62
Manually print on both sides (Windows)	62
Print multiple pages per sheet (Windows)	63
Select the paper type (Windows)	63
Additional print tasks	64
Print tasks (OS X)	65
How to print (OS X)	65
Automatically print on both sides (OS X)	65
Manually print on both sides (OS X)	65
Print multiple pages per sheet (OS X)	66
Select the paper type (OS X)	66
Additional print tasks	66
Store print jobs on the printer to print later or print privately	68
Introduction	68
Create a stored job (Windows)	68
Create a stored job (OS X)	70
Print a stored job	70
Delete a stored job	71
Mobile printing	72
Introduction	72
HP ePrint via email	72
HP ePrint software	73
AirPrint	73
Android embedded printing	73
Wi-Fi Direct and NFC Printing	74
Print from the USB port	76
Introduction	76
Enable the USB port for printing	76
Print USB documents	77
Copy	79
Make a copy	80
Copy on both sides (duplex)	81
Additional copy tasks	82
Scan	83
Set up Scan to Email	84
Introduction	84
Before you begin	84
Method one: Use the E-mail Setup page	85
Method two: Use the E-mail Setup Wizard	91
Set up Send to E-mail to use Office 365 Outlook	93
Introduction	93
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account	93
Solve problems with email	94
Problems with sending email	94
Check the SMTP server setup	94
Set up Scan to Network Folder	96
Introduction	96
Before you begin	96
Method one: Use the Save to Network Folder Setup page	97
Step one: Enable the Scan to Network Folder feature and configure the default job options	97
Notification settings	97
Folder Settings	98
Scan Settings	98
File Settings	100
Step two: Set up a Quick Set	101
Provide the Quick Set name, description, and options for starting	101
Configure the destination folder for scanned documents	101
Summary	103
Method two: Use the Save to Network Folder Quick Set Wizard	103
Problems with sending to a network folder	105
Set up Scan to USB Drive	106
Introduction	106
Enable Scan to USB Drive	106
Configure default scan options	106
Configure the default file name settings	108
Set up Scan to SharePoint® (Flow models only)	110
Introduction	110
Enable Scan to SharePoint®	110
Scan and save a file directly to a Microsoft SharePoint® site	111
Create a Quick Set	113
Scan and send to email	115
Introduction	115
Scan and send a document to email	115
Scan and send to network folder	116
Introduction	116
Scan and save the document to a folder	116
Scan and send to USB Flash Drive	117
Introduction	117
Scan and save the document to a USB flash drive	117
Additional scan tasks	118
Fax	119
Set up fax	120
Introduction	120
Set up fax by using the printer control panel	120
Change fax configurations	121
Fax dialing settings	121
General fax send settings	122
Fax receive settings	123
Send a fax	125
Additional fax tasks	126
Manage the printer	127
Advanced configuration with HP Embedded Web Server (EWS)	128
Introduction	128
How to access the HP Embedded Web Server (EWS)	128
HP Embedded Web Server features	129
Information tab	129
General tab	130
Copy/Print tab	131
Scan/Digital Send tab	132
Fax tab	133
Troubleshooting tab	133
Security tab	134
HP Web Services tab	134
Networking tab	135
Other Links list	136
Advanced configuration with HP Utility for OS X	137
Open HP Utility	137
HP Utility features	137
Configure IP network settings	139
Printer sharing disclaimer	139
View or change network settings	139
Rename the printer on a network	139
Manually configure IPv4 TCP/IP parameters from the control panel	140
Manually configure IPv6 TCP/IP parameters from the control panel	140
Link speed and duplex settings	141
Printer security features	143
Introduction	143
Security statements	143
Assign an administrator password	143
IP Security	144
Lock the formatter	144
Encryption support: HP High Performance Secure Hard Disks	144
Energy-conservation settings	145
Introduction	145
Optimize speed or energy usage	145
Set the sleep timer and configure the printer to use 1 watt or less of power	145
Set the sleep schedule	146
HP Web Jetadmin	148
Software and firmware updates	149
Solve problems	151
Customer support	152
Control panel help system	153
Reset factory settings	154
Introduction	154
Method one: Reset factory settings from the printer control panel	154
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	154
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	155
Change the “Very Low” settings	155
For products with fax capability	155
Order supplies	156
Printer does not pick up paper or misfeeds	157
Introduction	157
The printer does not pick up paper	157
The printer picks up multiple sheets of paper	159
The document feeder jams, skews, or picks up multiple sheets of paper	163
Clean the pickup rollers and separation pad in the document feeder	164
Clear paper jams	166
Introduction	166
Jam locations	167
Auto-navigation for clearing jams	168
Experiencing frequent or recurring paper jams?	168
Clear paper jams in the document feeder	169
Clear paper jams in Tray 1	172
Clear paper jams in Tray 2	174
Clear paper jams in the optional 550-sheet trays	178
Clear paper jams in the right door and the fuser area	183
Clear paper jams in the output bin	188
Improve print quality	189
Introduction	189
Print from a different software program	189
Check the paper-type setting for the print job	189
Check the paper type setting (Windows)	189
Check the paper type setting (OS X)	190
Check toner-cartridge status	190
Clean the printer	190
Print a cleaning page	190
Check the scanner glass for dirt and smudges	191
Visually inspect the toner cartridge	192
Check paper and the printing environment	192
Step one: Use paper that meets HP specifications	192
Step two: Check the environment	193
Step three: Set the individual tray alignment	193
Adjust color settings (Windows)	193
Print and interpret the print quality page	194
Calibrate the printer to align the colors	195
Try a different print driver	195
Improve copy image quality	197
Check the scanner glass for dirt and smudges	197
Calibrate the scanner	198
Check the paper settings	199
Check the paper size and type configuration	199
Select the tray to use for the copy	199
Check the image-adjustment settings	199
Optimize copy quality for text or pictures	200
Edge-to-edge copying	200
Clean the pickup rollers and separation pad in the document feeder	200
Improve scan image quality	203
Check the scanner glass for dirt and smudges	203
Check the resolution settings	204
Check the color settings	205
Check the image-adjustment settings	205
Optimize scan quality for text or pictures	206
Check the output-quality settings	206
Clean the pickup rollers and separation pad in the document feeder	206
Improve fax image quality	209
Check the scanner glass for dirt and smudges	209
Check the send-fax resolution settings	210
Check the image-adjustment settings	211
Optimize fax quality for text or pictures	211
Check the error-correction settings	212
Check the fit-to-page setting	212
Clean the pickup rollers and separation pad in the document feeder	212
Send to a different fax machine	214
Check the sender's fax machine	214
Solve wired network problems	216
Introduction	216
Poor physical connection	216
The computer is using the incorrect IP address for the printer	216
The computer is unable to communicate with the printer	216
The printer is using incorrect link and duplex settings for the network	217
New software programs might be causing compatibility problems	217
The computer or workstation might be set up incorrectly	217
The printer is disabled, or other network settings are incorrect	217
Solve fax problems	218
Checklist for solving fax problems	218
What type of phone line are you using?	218
Are you using a surge-protection device?	218
Are you using a phone company voice-messaging service or an answering machine?	218
Does your phone line have a call-waiting feature?	219
Check fax accessory status	219
General fax problems	220
The fax failed to send	220
An Out of Memory status message displays on the printer control panel	220
Print quality of a photo is poor or prints as a gray box	220
You touched the Stop button to cancel a fax, but the fax was still sent	220
No fax address book button displays	220
Not able to locate the Fax settings in HP Web Jetadmin	220
The header is appended to the top of the page when the overlay option is enabled	220
A mix of names and numbers is in the recipients box	220
A one-page fax prints as two pages	220
A document stops in the document feeder in the middle of faxing	221
The volume for sounds coming from the fax accessory is too high or too low	221

Match case Limit results 1 per page

HP Web Jetadmin

HP Web Jetadmin is an award-winning, industry-leading tool for eﬀiciently managing a wide variety of

networked HP products, including printers, multifunction printers, and digital senders. This single solution

allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging

environment — ultimately increasing business productivity by helping you save time, control costs, and

protect your investment.

HP Web Jetadmin upgrades are periodically made available to provide support for speciﬁc product features.

Go to

www.hp.com/

go/webjetadmin

for more information.

136

Chapter 8

Manage the printer

ENWW