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HP Color LaserJet Enterprise X654dn User Guide - Page 101

Open the printer right door., Gently remove any jammed paper., Solve problems

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1. Open the printer right door. 2. Gently remove any jammed paper. 92 Chapter 6 Solve problems

Section	Page
Printer overview	10
Warning icons	10
Potential shock hazard	11
Printer views	11
Printer front view	11
Printer back view	12
Control-panel view	12
Printer specifications	14
Technical specifications	14
Supported operating systems	16
Mobile printing solutions	18
Printer dimensions	18
Power consumption, electrical specifications, and acoustic emissions	19
Operating-environment range	19
Printer hardware setup and software installation	19
Paper trays	20
Load paper to Tray 1 (multipurpose tray)	20
Load Tray 1 (multipurpose tray)	20
Tray 1 (multipurpose tray) paper orientation	22
Load paper to Tray 2	26
Load Tray 2 or the optional 550-sheet trays	26
Tray 2 and the optional 550-sheet trays paper orientation	28
Use alternative letterhead mode	31
Load and print envelopes	32
Print envelopes	32
Envelope orientation	32
Load and print labels	33
Manually feed labels	33
Label orientation	34
Supplies, accessories, and parts	35
Order supplies, accessories, and parts	35
Ordering	35
Replace the toner cartridges	35
Toner cartridge information	35
Remove and replace the toner cartridge	35
Replace the imaging drum	38
Replace the imaging drum	38
Replace the toner collection unit (TCU)	40
Replace the toner collection unit (TCU)	40
Print	43
Print tasks (Windows)	43
How to print (Windows)	43
Automatically print on both sides (Windows)	44
Manually print on both sides (Windows)	44
Print multiple pages per sheet (Windows)	44
Select the paper type (Windows)	45
Additional print tasks	45
Print tasks (macOS)	46
How to print (macOS)	46
Automatically print on both sides (macOS)	46
Manually print on both sides (macOS)	46
Print multiple pages per sheet (macOS)	47
Select the paper type (macOS)	47
Additional print tasks	48
Store print jobs on the printer to print later or print privately	48
Introduction	48
Create a stored job (Windows)	48
Create a stored job (macOS)	49
Print a stored job	50
Delete a stored job	50
Information sent to printer for Job Accounting purposes	51
Mobile printing	51
Mobile printing solutions	51
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing	52
HP ePrint via email	53
AirPrint	53
Android embedded printing	54
Print from a USB flash drive	54
Enable the USB port for printing	54
Print USB documents	55
Print using the SuperSpeed USB 3.0 port (wired)	56
Method one: Enable the SuperSpeed USB 3.0 port from the printer control panel menus	56
Method two: Enable the SuperSpeed USB 3.0 port from the HP Embedded Web Server (network-connected printers only)	56
Manage the printer	57
Advanced configuration with the HP Embedded Web Server (EWS)	57
Introduction	57
How to access the HP Embedded Web Server (EWS)	58
HP Embedded Web Server features	59
Configure IP network settings	65
Printer sharing disclaimer	65
View or change network settings	65
Rename the printer on a network	66
Manually configure IPv4 TCP/IP parameters from the control panel	66
Manually configure IPv6 TCP/IP parameters from the control panel	67
Link speed and duplex settings	67
Printer security features	68
Introduction	68
Security statements	68
Assign an administrator password	68
IP Security	69
Encryption support: HP High Performance Secure Hard Disks	70
Lock the formatter	70
Energy-conservation settings	70
Set the sleep timer and configure the printer to use 1 watt or less of power	70
Set the sleep schedule	70
HP Web Jetadmin	71
Software and firmware updates	71
Solve problems	72
Control panel help system	72
Reset factory settings	73
Introduction	73
Method one: Reset factory settings from the printer control panel	73
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	73
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS	73
Printer does not pick up paper or misfeeds	74
Introduction	74
The printer does not pick up paper	74
The printer picks up multiple sheets of paper	77
Clear paper jams	79
Paper jam locations	79
Auto-navigation for clearing paper jams	80
Experiencing frequent or recurring paper jams?	80
13.B2.D1 jam error in Tray 1 (multipurpose tray)	81
13.B2.D2 jam error in Tray 2	83
13.A3 jam error in Tray 3	88
13.A4 jam error in Tray 4	93
13.A4 jam error in Tray 4 (2,100 sheet feeder HCI)	100
13.B2 jam error in right door	107
13.B4 jam errors in the right door	110
13.B9 jam errors in the fuser	112
13.D3 jam errors in the duplexer	116
13.E1 jam error in the output bin	118
Resolving color print quality problems	119
Introduction	119
Troubleshoot print quality	120
Solve wired network problems	132
Solve wireless network problems	132
Service and support	133
HP limited warranty statement	133
UK, Ireland, and Malta	134
Austria, Belgium, Germany, and Luxemburg	135
Belgium, France, and Luxemburg	135
Italy	136
Spain	137
Denmark	137
Norway	137
Sweden	138
Portugal	138
Greece and Cyprus	138
Hungary	139
Czech Republic	139
Slovakia	139
Poland	140
Bulgaria	140
Romania	140
Belgium and the Netherlands	141
Finland	141
Slovenia	141
Croatia	142
Latvia	142
Lithuania	142
Estonia	142
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	143
Long life consumable and maintenance kit limited warranty statement	143
HP policy on non-HP supplies	144
HP anticounterfeit Web site	144
Data stored on the toner cartridge	144
End User License Agreement	145
Customer self-repair warranty service	149
Customer support	149
Environmental product stewardship program	151
Protecting the environment	151
Ozone production	151
Power consumption	151
Toner consumption	151
Paper use	152
Plastics	152
HP LaserJet print supplies	152
Paper	152
Material restrictions	152
Battery information	152
Disposal of waste equipment by users (EU, UK, and India)	153
Electronic hardware recycling	153
Brazil hardware recycling information	153
WEEE (Turkey)	154
Chemical substances	154
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements	154
SEPA Ecolabel User Information (China)	154
The regulation of the implementation on China energy label for printer, fax, and copier	154
Restriction on Hazardous Substances statement (India)	155
Substances Table (China)	156
Material Safety Data Sheet (MSDS)	156
EPEAT	156
Substances Table (Taiwan)	157
For more information	157
Regulatory information	159
Regulatory statements	159
Regulatory model identification numbers	159
European Union & United Kingdom Regulatory Notice	159
FCC regulations	160
Canada - Industry Canada ICES-003 Compliance Statement	160
VCCI statement (Japan)	160
EMC statement (Korea)	160
EMC statement (China)	160
Power cord instructions	161
Power cord statement (Japan)	161
Laser safety	161
Laser statement for Finland	161
Nordic Statements (Denmark, Finland, Norway, Sweden)	162
GS statement (Germany)	162
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)	163
EMI statement (Taiwan)	163
Taiwan BSMI USB Port (Walk-up) statement	163
Product stability	164
Wireless statements	164
European regulatory notice	164
Belarus	164
FCC compliance statement—United States	164
Australia statement	165
Brazil: (Portuguese)	165
Canadian statements	165
Products with 5 GHz Operation Industry of Canada	165
Exposure to Radio Frequency Radiation (Canada)	165
European Regulatory Notice	166
China CMIIT Wireless Statement	166
Notice for use in Japan	166
Notice for use in Russia	166
Mexico statement	166
Taiwan statement	166
Taiwan NCC statement	166
Thailand Wireless Statement	167
RFID/NFC Statement	167
China Short Range Device Statement	167