HP Color LaserJet Managed Flow MFP M880 User Guide 2

HP Color LaserJet Managed Flow MFP M880 Manual

HP Color LaserJet Managed Flow MFP M880 manual content summary:

  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 1
    COLOR LASERJET ENTERPRISE FLOW MFP M880 User Guide M880z M880z+
  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 2
  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 3
    HP Color LaserJet Enterprise flow MFP M880 User Guide
  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 4
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
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    hole punch location ...31 3 Parts, supplies, and accessories ...33 Order parts, accessories, and supplies ...34 Ordering ...34 Parts and supplies ...34 Accessories ...36 Replace the toner cartridges ...37 Replace the imaging drums ...40 ENWW iii
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    via email ...60 HP ePrint software ...61 AirPrint ...62 Print from the USB port ...63 Enable the USB port for printing ...63 Print USB documents ...63 5 Copy ...65 Make a copy ...66 Copy on both sides (duplex) ...68 Copy on both sides automatically ...68 Copy on both sides manually ...68 Optimize
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    ...102 IP Security ...102 Sign in to the product ...102 Assign a system password ...102 Encryption support: HP High Performance Secure Hard Disks 103 Software and firmware updates ...104 9 Solve problems ...105 Restore factory-set defaults ...106 Control panel help system ...107 A "Cartridge is low
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    type setting (Mac OS X 159 Check toner-cartridge status ...159 Calibrate the product to align the colors 159 Print a cleaning page ...160 Visually inspect the imaging-drum 160 Check paper and the printing environment 160 Step one: Use paper that meets HP specifications 160 Step two: Check the
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    resolution settings 170 Check the color settings 171 Check the image- fax machine 178 Solve wired network problems ...180 Poor physical connection ...180 might be causing compatibility problems 181 The computer or 181 Solve fax problems ...182 Checklist for solving fax problems 182 What type
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    call-waiting feature 183 Check fax accessory status 183 General fax problems ...184 The fax failed to send 184 An Out of Memory 184 No fax address book button displays 184 Not able to locate the Fax settings in HP Web Jetadmin 184 The header is appended to the top of the page when the overlay
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    US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software
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    mobile devices HP High-Performance Secure Hard Disk Touchscreen control panel Retractable keyboard Prints 46 pages per minute (ppm) on A4 and 45 ppm on letter-size paper Easy-access USB printing (no computer required) M880z A2W75A 2 Chapter 1 Product introduction M880z+ A2W76A M880z+ D7P71A ENWW
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    Enterprise HP ePrint Home & Biz HP Printer Control app Google Cloud Print AirPrint www.google.com/cloudprint/ learn www.hp.com/go/airprint Fax Copy and Scan Copies 46 pages per minute (ppm) on A4 and 45 ppm on letter-size paper Scans in monochrome at 85 images per minute (ipm) and in color
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    M880z M880z+ M880z+ A2W75A A2W76A D7P71A Windows 2003 Server SP2 or later, 32-bit and 64-bit NOTE: The software installer does not support the 64-bit version, but the print driver supports it. NOTE: Microsoft retired mainstream support for Windows Server 2003 in July 2010. HP will continue
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    1 2 15 14 13 12 11 10 9 3 4 5 6 7 8 17 M880z 1 Document-feeder top cover (access for clearing jams) 2 Document-feeder input tray 3 Document-feeder output bin 4 Control panel with color touchscreen display (tilts up for easier viewing) 5 Keyboard (pull the
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    11 On/off button 12 Front door (access to the toner cartridges and imaging drums) 13 Output bin 14 Easy-access USB port (for printing and scanning without a computer) The port is on the side of
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    Product back view 4 1 3 2 1 Formatter (contains the interface ports) 2 Lever to lock the product to the 3x500-sheet feeder (M880z model only) 3 Power connection 4 Model and serial number label ENWW Product views 7
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    Interface ports 1 2 3 4 5 6 1 Slot for connecting a cable-type security lock 2 Local area network (LAN) Ethernet (RJ-45) network port 3 USB port for connecting external USB devices (this port might be covered) 4 Hi-Speed USB 2.0 printing port NOTE: For Easy-access USB printing, use the USB
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    in for access to secured features. After you sign out, the product restores all options to the default settings. 4 HP logo or Home button On any screen other than the Home screen, the HP logo changes to a Home button. Touch the Home button to return to the Home screen. 5 Stop button 6 Start
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    14 Features 15 Keyboard 16 Easy-access USB port Depending on the product configuration, the features that appear in this area can include any of the following items: ● Quick Sets ● Copy ● E-mail ● Fax ● Save to USB ● Save to Network Folder ● Save to Device Memory ● Retrieve from USB ● Retrieve from
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    Finishing accessory views These finishing devices are available as accessories for this product. ● Stapler/stacker and stapler/stacker with hole punch ● Booklet maker and booklet maker with hole punch Stapler/stacker and stapler/stacker with hole punch 2 4 3 1 1 Stapler/stacker output bins 2
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    bins 3 Stapler/stacker output slot 4 Lower booklet door (access for clearing jams) 5 Front left door 6 Stapler 1 7 Lower paper delivery guide 8 Upper paper delivery guide 9 Top left door 10 Hole-punch unit (hole punch models only) 11 Hole-punch alignment knob (hole punch models
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    to www.hp.com/support. 2. Select your country/region. 3. Click Product Support & Troubleshooting. 4. Enter the product name (HP Color LaserJet Enterprise flow MFP M880), and then select Search. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download software
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    14 Chapter 1 Product introduction ENWW
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    US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software
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    Configure trays for paper type and size The product automatically prompts you to configure a tray for type and size in the following situations: ● When you load paper into the tray ● When you specify a particular tray or paper type for a print job through the print driver or a software program and
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    from Tray 1 during printing. 1. Open Tray 1. 2. Pull out the tray extension to support the paper. 3. Load paper in the tray. See Table 2-1 Tray 1 paper orientation on page 18. TIP: To achieve the highest print-quality, HP recommends that you load the paper long-edge first. ENWW Load Tray 1 17
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    4. Make sure that the paper fits under the fill line on the paper guides. 5. Adjust the side guides so that they lightly touch the paper stack, but do not bend it. Table 2-1 Tray 1 paper orientation Paper type Image orientation Preprinted, letterhead, or labels
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    Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Duplex mode Automatic 2-sided printing How to load paper Face-up Top edge toward the back of the product Prepunched Portrait 1-sided printing Face-down Holes towards the right of the tray Preprinted or letterhead
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    Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Duplex mode Automatic 2-sided printing How to load paper Face-up Top edge toward the left Envelopes Short edge of the envelope feeding into the product 1-sided printing Face-down Top edge toward the back of the
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    the size of the paper being used. 3. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the
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    4. Close the tray. 5. The control panel shows the tray's paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the type or size. 6. For custom-size paper, you need to specify the X and Y dimensions for the paper when
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    Table 2-2 Tray 2 paper orientation (continued) Paper type Image orientation Duplex mode Automatic 2-sided printing How to load paper Face-down Top edge at the back of the tray Landscape 1-sided printing Face-up Bottom edge toward the right side of the tray Automatic 2-sided printing Face-
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    Table 2-2 Tray 2 paper orientation (continued) Paper type Image orientation Prepunched Portrait Duplex mode 1-sided printing How to load paper Holes toward the left side of the tray Automatic 2-sided printing Holes toward the right side of the tray 24 Chapter 2 Paper trays ENWW
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    . 1. Open the tray. NOTE: Do not open this tray while it is in use. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3. For any of the following paper sizes, also adjust the blue paper-stop
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    into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. The control panel shows the tray's paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the type or size. 7. For custom-size paper, you need to
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    Table 2-3 3x500-sheet tray paper orientation Paper type Image orientation Preprinted or letterhead Portrait Duplex mode 1-sided printing How to load paper Face-up Top edge at the back of the tray Automatic 2-sided printing Face-down Top edge at the back of the tray Landscape 1-sided
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    Table 2-3 3x500-sheet tray paper orientation (continued) Paper type Image orientation Duplex mode Prepunched Portrait 1-sided printing How to load paper Holes toward the left side of the tray Automatic 2-sided printing Holes toward the right side of the tray 28 Chapter 2 Paper trays ENWW
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    Load the 3,500-sheet high-capacity tray The 3,500-sheet high-capacity tray supports only A4 and Letter-size paper. 1. Open the right and left sides of the tray. 2. On each side, adjust the paper-size lever to the
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    3. Load full reams of paper into each side of the tray. The right side holds 1,500 sheets of paper. The left side holds 2,000 sheets of paper. NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections. 4. Close the right and left sides of the tray. 30 Chapter 2
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    Configure the default staple location 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Stapler/Stacker Settings ● Stapling 3. Select a staple location from the list of options, and then touch the Save button. The
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    ● Three top ● Three bottom NOTE: For documents with portrait orientation, the holes are on the left. For documents with landscape orientation, the holes are on the top. 32 Chapter 2 Paper trays ENWW
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    , and supplies ● Replace the toner cartridges ● Replace the imaging drums For more information: In the US, go to www.hp.com/support/colorljflowMFPM880. Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and
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    -to-depot support is not provided under the HP product warranty. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period. Item HP 827A Black toner cartridge HP 827A Cyan toner cartridge HP 827A
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    Panel Assembly Kit Replacement control-panel assembly Mandatory Secondary Transfer Roller Kit Replacement secondary transfer roller Mandatory ITB Service Kit Replacement transfer belt and secondary transfer roller Mandatory Cassette Tray 2 Kit Replacement paper tray for Tray 2 Mandatory
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    Accessories Item HP LaserJet 3x500 Sheet Feeder Stand HP LaserJet 1X3500 Sheet Feeder HP LaserJet Stapler/Stacker HP LaserJet Stapler/Stacker with 2/4 hole punch (available in Europe, the Middle East, Africa, and AsiaPacific Countries/Regions) HP LaserJet Booklet Maker/Finisher (available in Europe
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    The product uses four colors and has a different toner cartridge for each color: black (K), cyan (C), magenta (M), and yellow (Y). The product also has four imaging drums that are separate from the toner cartridges. The toner cartridges are above the imaging drums. The toner cartridges and imaging
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    1. Open the front door. 2. Grasp the handle of the used toner cartridge and pull out to remove it. 3. Remove the new toner cartridge from its protective bag. 38 Chapter 3 Parts, supplies, and accessories ENWW
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    4. Hold both sides of the toner cartridge and shake it up and down 5-6 times. 5. Align the toner cartridge with its slot, and then insert the toner cartridge into the product. 6. Close the front door. ENWW Replace the toner cartridges 39
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    and has a different imaging drum for each color: black (K), cyan (C), magenta (M), and yellow (Y). The product also has four toner cartridges that are separate from the imaging drums. The toner cartridges are above the imaging drums. The toner cartridges and imaging drums are inside the front door
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    1. Open the front door. 2. Grasp the handle of the used imaging drum and pull out to remove it. Grasp the blue handle on the top of the imaging drum to support it. 3. Remove the new imaging drum from its protective bag. ENWW Replace the imaging drums 41
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    4. Align the imaging drum with its slot, and then insert the imaging drum into the product. The protective cover on the bottom of the drum automatically slides off as the imaging drum is inserted. Recycle this cover with the used imaging drum. 5. Close the front door. 42 Chapter 3 Parts, supplies,
  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 53
    US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software
  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 54
    Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different
  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 55
    Automatically print on both sides (Windows) NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then select Properties or Preferences (the name
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    4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job. 46 Chapter 4 Print ENWW
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    Manually print on both sides (Windows) NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the
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    4. Select the Print on both sides check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and then place it with the printed-side facing up in Tray 1. 6. If prompted, touch the appropriate control panel button to continue. 48 Chapter 4
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    Print multiple pages per sheet (Windows) NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then select Properties or Preferences (the name
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    4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job. 50
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    Select the paper type (Windows) NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for
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    4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. 52 Chapter 4 Print ENWW
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    7. Select the option for the type of paper you are using, and then click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. ENWW Print tasks (Windows) 53
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    the Layout menu. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (Mac OS X) NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then
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    3. Open the menus drop-down list or click Show Details, and then click the Layout menu. 4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet. 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the
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    Store print jobs on the product Create a stored job (Windows) You can store jobs on the product so you can print them at any time. NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the
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    4. Select a Job Storage Mode option. ● Proof and Hold: Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until you request it at the product control panel. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you
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    5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name: ● Use Job Name + (1-99): Append a unique number to the end of the job name. ● Replace Existing File: Overwrite the
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    ● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the product memory so you can print it again later. ● Stored Job: Store a job on the product and allow other users to print the job at any time. If you assign a personal identification number (PIN) to the job,
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    HP LaserJet printers (check the printer's documentation). See www.hp.com/go/jd2800wSupport for more information on the HP Jetdirect 2800w NFC & Wireless Direct Accessory. HP with HP Connected. Follow this procedure to enable HP Web Services and register with HP Connected: 1. Open the HP Embedded
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    Services. NOTE: Enabling Web Services might take several minutes. 4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process. HP ePrint software The HP of the driver screen). Select HP ePrint. For Windows, the HP ePrint software supports TCP/IP printing to local network
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    use AirPrint, the product must be connected to the same wireless network as the Apple device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint. NOTE: AirPrint does not support USB connections. 62 Chapter 4 Print ENWW
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    Print from the USB port This product features easy-access USB printing, so you can quickly print files without sending them from a computer. The product accepts standard USB flash drives in the USB port on the front of the product. You can print the following types of files: ● .pdf ● .prn ● .pcl ● .
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    64 Chapter 4 Print ENWW
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    US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software
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    Make a copy 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Copy button. 3. To adjust the number of
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    4. Enter the number of copies, and then touch the OK button. 5. Touch the Start button. ENWW Make a copy 67
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    in the document feeder with the top of the page leading. Adjust the paper guides to fit the size of the document. 2. From the Home screen on the Touch the OK button. 6. Touch the Start button. Copy on both sides manually 1. Load the document on the scanner glass according to the indicators on the
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    Copy button. 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually Adjust button, and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch the Start button. NOTE: These settings are
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    70 Chapter 5 Copy ENWW
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    US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software
  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 82
    send documents to one or more email addresses. ● Scan and save documents to one or more Microsoft® SharePoint® sites. This feature is available only on HP FutureSmart scanners and HP Flow MFPs. Some scan and send features are not available on the product control panel until you use the
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    Finish. e. On the Save to SharePoint® dialog, click Apply. For more detailed scan and send configuration information, go to www.hp.com/support. Select your country/ region. Click Product Support & Troubleshooting. Enter the product name, and then select Search. ENWW Set up scan/send features 73
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    ● E-mail ● Save to Network Folder ● Save to USB ● Save to SharePoint® Ask the system administrator for assistance with the following steps: 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the product control panel, touch the Network button to display the IP address or host name
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    ® Destination Settings NOTE: The Save to SharePoint® feature is available for all HP LaserJet flow MFPs and the Scanjet 8500 fn1, and the Scanjet 7000nx with firmware datecode 20120119 or newer. Proceed through the destination-specific dialogs. Click Next to advance to the next dialog. 8. On the
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    in a folder on the network. The following operating systems support this feature: ● Windows Server 2003, 64-bit ● Windows feature. The system administrator can use the HP Embedded Web Server to configure pre-defined in the document feeder and adjust the paper guides to fit the size of the document.
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    3. To use one of the preset job settings, select one of the items in the Quick Sets list. 4. To set up a new job, touch the File Name text field to open a keyboard, and then type the name for the file. Touch the OK button. 5. If necessary, touch the File Type drop-down menu to select a different
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    6. Touch the Add button that is below the Folder Path field to open a keyboard, and then type the path to the network folder. Use this format for the path: \\path\path Touch the OK button. 7. To configure settings for the document, touch the More Options button. 8. Touch the Start button to save the
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    more email addresses 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the E-mail button. NOTE: If prompted, type your
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    5. Complete the CC:, Subject:, and File Name: fields by touching the field and using the touchscreen keyboard to enter information. Touch the OK button when you have completed the fields. 6. To change the settings for the document touch the More Options button. 7. If you are sending a two-sided
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    8. Touch the Start button to send. NOTE: The product might prompt you to add the email address to the address book. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on
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    people who use the product. To use this feature, first use the HP Embedded Web Server (EWS) to enable the personal contacts and network contacts , if no LDAP servers are listed, click Add, and then follow the instructions to add an LDAP server. 5. Click the Apply button at the bottom of
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    1. From the Home screen on the product control panel, touch the E-mail button. NOTE: If prompted, enter your user name and password. 2. Touch the Address Book button that is next to the To: field to open the Address Book screen. 3. Touch the Add button that is in the lower left corner of the screen.
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    the address book 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the E-mail button. NOTE: If prompted, enter your
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    3. Touch the Address Book button that is next to the To: field to open the Address Book screen. 4. From the drop-down list, select the address book view that you want to use. ENWW Use the address book to send email 85
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    5. Select a name from the list of contacts, and then touch the right arrow button to add the name to the recipients list. Repeat this step for each recipient, and then touch the OK button. 6. Touch the Start button to send. NOTE: You can preview the image at any time by touching the Preview button
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    US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software
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    the Fax Setup Wizard on the control panel override any settings made in the HP Embedded Web Server. ● The first time the product is turned on with a is enabled, use the HP MFP Digital Sending Software Configuration Utility or the HP Embedded Web Server to disable LAN fax. 88 Chapter 7 Fax ENWW
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    Change fax configurations NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settings made in the HP Embedded Web Server. ● Fax dialing settings ● General fax send settings ● Fax receive settings Fax dialing settings 1. From the Home screen on the product
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    -call charges by reducing fax transmission time and might be the preferred setting. However, using the JBIG Compression feature might cause compatibility problems when communicating with some older fax machines, in which case you might need to disable it. NOTE: The JBIG Compression feature works
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    turn it off only if you are having trouble sending or receiving a fax and if you are matching speed dial entry for the fax number entered manually, you can touch Yes to send the fax to specific. The range of possible Rings To Answer options is limited by country/region. If you experience problems
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    Menu item Ring Interval Ring Frequency Description Touch the box beneath the Ring Interval heading to open the keypad. Enter a value for the ring interval on the keypad, and then touch the OK button. The default setting for ring interval is 600 ms. Touch the box beneath the Ring Frequency heading
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    Send a fax 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Fax button. You might be prompted to
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    5. Enter a phone number, and then touch the OK button. 6. Touch the Start button to send the fax. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen.
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    US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software
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    ● Receive notification of product and supplies events ● View and change network configuration The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based product connections. You do not have to have Internet access to
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    . ● All Settings: Click this button to return to the HP Utility main page. ● Applications: Click this button to manage which HP tools or utilities appear in the Dock. ● HP Support: Click this button to open a browser and go to the HP support Web site for the product. ● Supplies: Click this button
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    , such as the IPv4 and IPv6 settings. Provides access to the HP Embedded Web Server. Opens the HP Embedded Web Server page for configuring settings for scanning to email. NOTE: USB connections are not supported. Opens the HP Embedded Web Server page for configuring settings for scanning to a network
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    , troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp
  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 110
    Economy settings ● Optimize speed or energy usage ● Set Sleep mode ● Set the Sleep Schedule Optimize speed or energy usage By default the product stays warm between jobs to optimize speed and print the first page of jobs faster. To conserve energy, set the product to cool between jobs. The product
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    4. Touch the Save button. 5. Open the Date/Time menu and configure the following settings: ● Date/Time ● Time Zone If you are in an area that uses daylight savings time, select the Adjust for Daylight Savings box. 6. Touch the Save button. 7. Touch the back-arrow button to return to the
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    features ● Security statements ● IP Security ● Sign in to the product ● Assign a system password ● Encryption support: HP High Performance Secure Hard Disks Security statements The product supports security standards and recommended protocols that help you keep the product secure, protect critical
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    password in the Old Password field. 6. Click the Apply button. Make note of the password and store it in a safe place. Encryption support: HP High Performance Secure Hard Disks The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting product
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    . Click Drivers & Software. Outside the US, follow these steps: 1. Go to www.hp.com/support. 2. Select your country/region. 3. Click Drivers & Software. 4. Enter the product name (HP Color LaserJet Enterprise flow MFP M880), and then select Search. 104 Chapter 8 Manage the product ENWW
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    Improve fax image quality ● Solve wired network problems ● Solve fax problems For more information: In the US, go to www.hp.com/support/colorljflowMFPM880. Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then
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    in loss of data. Touch the Reset button to complete the process. NOTE: The product restarts automatically after the reset operation completes. 106 Chapter 9 Solve problems ENWW
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    where you can search for specific topics. You can browse through the menu structure by . Some Help screens include animations that guide you through procedures, such as clearing jams problem. The message also contains instructions to help solve the problem. ENWW Control panel help system 107
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    Once an HP toner cartridge has reached Very Low, HP's Premium Protection Warranty on that toner cartridge toner cartridge. 1. From the Home screen on the product control panel, scroll to and touch Supplies. 2. Open the following menus: ● Manage Supplies ● Supply Settings ● Black Cartridge or Color
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    Order supplies Order supplies and paper Order through service or support providers Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply Contact an HP-authorized service or support provider. To access, in a supported Web browser on your computer, enter the product IP address or host
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    guides to the appropriate indentation in the tray. 5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually of paper to the tray. 2. Use only paper that meets HP specifications for this product. 3. Use paper that is not wrinkled,
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    work correctly. Make sure that the paper stack is straight and the guides are against the paper stack. ● The document feeder input tray more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there
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    complete a step, the product displays instructions for the next step until you have completed all steps in the procedure. Experiencing frequent or recurring paper jams? To reduce the number of paper jams, try these solutions. 1. Use only paper that meets HP specifications for this product. 2. Use
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    Clear jams in Tray 1, the right door, and the fuser Clear jams in Tray 1, the right door, and the fuser by opening the right door of the product. Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam occurs, the control panel displays an
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    the duplex printing path, and remove any jammed paper. 5. Lift the green handle on the transfer-access panel and open the panel. 114 Chapter 9 Solve problems ENWW
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    6. Gently pull out any jammed paper. 7. Close the transfer-access panel. ENWW Clear jams 115
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    8. If paper is jammed in the fuser, lift the jamaccess cover on top of the fuser, and gently pull out the paper. WARNING! The fuser can be hot while the product is in use. 9. Close the right door. 116 Chapter 9 Solve problems ENWW
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    Clear jams in Tray 2 Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the right door. 2. Lift the green handle on the transfer-access panel and open the
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    4. Close the transfer-access panel. 5. Close the right door. 6. Pull the tray completely out of the product by pulling and lifting it up slightly. 118 Chapter 9 Solve problems ENWW
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    7. Remove any jammed or damaged sheets of paper. 8. Remove any paper from the feed rollers inside the product. 9. Reinsert and close the tray. ENWW Clear jams 119
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    that assists in clearing the jam. 1. Open the lower-right door. 2. Gently pull out any jammed paper. 3. Close the lower-right door. 120 Chapter 9 Solve problems ENWW
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    4. Open the tray. NOTE: The message on the product control panel indicates which tray has the jam. The following steps show removing a jam from the top tray, but the procedure is the same for all three trays. 5. Remove any jammed or damaged sheets of paper. 6. Close the tray. ENWW Clear jams 121
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    the trays and discard any damaged sheets. 3. Above the right-side tray, press the green button to release the jam-access plate. 122 Chapter 9 Solve problems ENWW
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    4. If jammed paper is in the feed area, pull it down to remove it. 5. Push up on the jam-access plate to close it. 6. Load full reams of paper into each side of the tray. The right side holds 1,500 sheets of paper. The left side holds 2,000 sheets of paper. NOTE: For best results, load full reams of
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    7. Close the right and left trays. 8. Open the jam-access door on the right side of the high-capacity tray cabinet. 124 Chapter 9 Solve problems ENWW
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    9. Remove any jammed paper. 10. Close the jam-access door on the right side of the high-capacity tray cabinet. NOTE: If after clearing the jam the product control panel displays a message that there is no paper in the tray or the tray is over filled, remove the tray and look behind it for any
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    , and remove any jammed paper. If necessary, rotate the green wheel at the front of the document feeder to remove jammed paper. 126 Chapter 9 Solve problems ENWW
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    4. Press on the door next to the document-feeder rollers to make sure it is closed completely. 5. Lift the document feeder input tray. 6. Squeeze inward on the two slots at each end of the backside-background selector assembly. ENWW Clear jams 127
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    7. Remove the backside-background selector assembly by pulling it out. 8. Remove any jammed paper. 9. Reinstall the backside-background selector assembly by sliding it in until it locks into place. 128 Chapter 9 Solve problems ENWW
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    10. Lower the document-feeder input tray. 11. Close the document-feeder cover. NOTE: To avoid jams, make sure the guides in the document feeder input tray are adjusted tightly against the document. Remove all staples and paper clips from original documents. NOTE: Original documents that
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    1. Lift the latch on the top cover of the outputaccessory bridge and open the top cover. 2. Gently pull the jammed paper to remove it. 3. Close the top cover of the output-accessory bridge. 130 Chapter 9 Solve problems ENWW
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    Clear jams in the stapler/stacker accessory or the stapler/stacker with hole punch accessory The procedures to clear paper jams and staple jams in the stapler/stacker accessory and the stapler/stacker with hole punch accessory are similar. Use the following procedures to check for jams in all
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    3. Hole punch models only: Turn the knob to align the arrows. 4. Hole punch models only: Lift the hole-punch unit. 5. Hole punch models only: If paper is jammed in the bottom of the hole-punch unit, carefully remove it. NOTE: Do not close the hole-punch unit yet. 132 Chapter 9 Solve problems ENWW
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    6. Lift the jam access cover for the output slot, and gently remove any jammed paper. 7. Remove all paper from the top left door area. 8. Hole punch models only: Close the hole-punch unit. NOTE: Ensure the arrows on the hole punch are positioned as shown in the graphic. ENWW Clear jams 133
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    9. Hole punch models only: Close the hole-punch door. 10. Close the top left door. Clear Stapler 1 jams in the stapler/stacker 1. Lift the jam access cover for the output slot, and gently remove any jammed paper. 134 Chapter 9 Solve problems ENWW
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    2. Wait three seconds, and then open the front left door. 3. Pull the staple cartridge up and out to remove it. 4. Lift up the metal handle on the front of the staple cartridge. ENWW Clear jams 135
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    5. Remove any jammed staples from the staple cartridge. 6. Push down the metal handle on the front of the staple cartridge. 136 Chapter 9 Solve problems ENWW
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    7. Insert the staple cartridge. Press down on the top of the staple cartridge until it clicks into place. 8. Close the front left door. Clear stapler/stacker connection jams (hole-punch models only) 1. Open the top left door. ENWW Clear jams 137
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    2. Open the hole-punch door. 3. Turn the knob to align the arrows. 4. Lift the hole-punch unit. 138 Chapter 9 Solve problems ENWW
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    5. If paper is jammed in the bottom of the holepunch unit, carefully remove it. NOTE: Do not close the hole-punch unit yet. 6. Remove all paper from the top left door area. 7. Close the hole-punch unit. NOTE: Ensure the arrows on the hole punch are positioned as shown in the graphic. ENWW Clear
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    8. Close the hole-punch door. 9. Close the top left door. 140 Chapter 9 Solve problems ENWW
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    Clear jams in the booklet maker accessory or the booklet maker with hole punch accessory The procedures to clear paper jams and staple jams in the booklet maker accessory and the booklet maker with hole punch accessory are similar. Use the following procedures to check for jams in all possible
  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 152
    3. Hole punch models only: Turn the knob to align the arrows. 4. Hole punch models only: Lift the hole-punch unit. 5. Hole punch models only: If paper is jammed in the bottom of the hole-punch unit, carefully remove it. NOTE: Do not close the hole-punch unit yet. 142 Chapter 9 Solve problems ENWW
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    6. Lift the jam access cover for the output slot, and gently remove any jammed paper. 7. Remove all paper from the top left door area. 8. Hole punch models only: Close the hole-punch unit. NOTE: Ensure the arrows on the hole punch are positioned as shown in the graphic. ENWW Clear jams 143
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    9. Hole punch models only: Close the hole-punch door. 10. Close the top left door. Clear Stapler 1 jams in the booklet maker 1. Lift the jam access cover for the output slot, and gently remove any jammed paper. 144 Chapter 9 Solve problems ENWW
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    2. Wait three seconds, and then open the front left door. 3. Pull the staple cartridge up and out to remove it. 4. Lift up the metal handle on the front of the staple cartridge. ENWW Clear jams 145
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    5. Remove any jammed staples from the staple cartridge. 6. Push down the metal handle on the front of the staple cartridge. 146 Chapter 9 Solve problems ENWW
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    7. Insert the staple cartridge. Press down on the top of the staple cartridge until it clicks into place. 8. Close the front left door. Clear front left door jams in the booklet maker 1. Open the front left door. ENWW Clear jams 147
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    2. Hole punch models only: Open the top left door. 3. Hole punch models only: Open the hole-punch door. 4. Hole punch models only: Turn the knob to align the arrows. 148 Chapter 9 Solve problems ENWW
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    5. Hole punch models only: Lift the hole-punch unit. 6. Hole punch models only: If paper is jammed in the bottom of the hole-punch unit, carefully remove it. 7. Hole punch models only: Close the hole-punch unit. NOTE: Ensure the arrows on the hole punch are positioned as shown in the graphic. ENWW
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    8. Hole punch models only: Close the hole-punch door. 9. Hole punch models only: Close the top left door. 10. Move the lower jam-release lever to the right, and then remove any paper. Move the lower jamrelease handle to the left. 150 Chapter 9 Solve problems ENWW
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    11. Move the upper jam-release lever to the right, and then remove any paper. Move the upper jamrelease handle to the left. 12. Open the lower booklet door. 13. Turn the small jam-release knob counterclockwise. ENWW Clear jams 151
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    14. Press the large jam-release knob, and then turn it clockwise. 15. Remove all paper from the lower booklet door area. 152 Chapter 9 Solve problems ENWW
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    16. Close the lower booklet door. 17. Close the front left door. Clear stapler 2 or 3 jams in the booklet maker 1. Open the front left door. ENWW Clear jams 153
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    handle of the stapler unit toward you and rotate it upward. Push the handle in to lock it in the open position. 2 1 154 Chapter 9 Solve problems ENWW
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    5. Grasp the edges of each staple cartridge and firmly pull up to remove the staple cartridges from the staple cartridge unit. 6. Press down on the jam-release at the back of the saddle-staple cartridge, push up on the plate at the front of the cartridge, and then remove any jammed staples. 3 7.
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    8. Insert the staple cartridges. 9. Pull the handle of the staple cartridge unit toward you and rotate it downward to its original position. Lock it into position by pushing in the handle. 2 1 156 Chapter 9 Solve problems ENWW
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    10. Push the saddle-stitch carriage in. NOTE: If the saddle-stitch carriage does not easily slide into the finisher, the staple unit is not closed properly. Pull the saddle-stitch carriage out of the finisher and reseat the stapler unit. 11. Close the front left door. ENWW Clear jams 157
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    type setting for the print job ● Check toner-cartridge status ● Calibrate the product to align the colors ● Print a cleaning page ● Visually inspect from a different software program. If the page prints correctly, the problem is with the software program from which you were printing. Check the
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    to see if you are using a genuine HP cartridge. A genuine HP toner cartridge has the words "HP" on it, or has the HP logo on it. For more information on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies. Calibrate the product to align the colors Calibration is a product function that
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    paper, toner, and dust particles can accumulate inside the product and can cause print-quality issues such as toner specks or HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this product supports
  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 171
    not exposed to temperatures or humidity outside of product specifications. ● Do not place the product in a on the product. The product requires good air flow on all sides, including the top. ● Protect Color tab. 4. Select the HP EasyColor check box to clear it. 5. Select a color theme from the Color
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    is used. ● Custom Profile: Select this option to use a custom input profile to accurately control color output (for example, to emulate a specific HP Color LaserJet product). Download custom profiles from www.hp.com. 6. Click the OK button to close the Document Properties dialog box. In the Print
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    support ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet the printed page when printing from specific trays. 1. From the Home screen Test Page button, and then follow the instructions on the printed pages. 5. Touch the
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    feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for
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    . They might seep and damage the product. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure the scanner. NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are against the original document. 1. From the
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    fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or areas where toner has dropped out. Check the paper size and type Text/Picture button. 3. Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in the Optimize For area. Touch
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    Save button. 5. Touch the Start button. Clean the pickup rollers and separation pad in the document feeder Follow these steps if the printed pages have toner smudges or skewed print. 1. Lift the document-feeder latch. ENWW Improve copy image quality 167
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    cloth moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. Close the document-feeder cover. If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary. 168 Chapter 9 Solve
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    feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for
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    on the glass or platen. They might seep and damage the product. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of category of scan and send settings that you want to configure. 170 Chapter 9 Solve problems ENWW
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    menu. 3. Select the category of scan and send settings that you want to configure. 4. Open the Default Job Options menu. 5. Touch the Color/Black button. 6. Select one of the predefined options. Touch the Save button. 7. Touch the Start button. Check the image-adjustment settings Adjust these
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    the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in the Optimize For area. Touch the OK button if the printed pages have toner smudges or skewed print. 1. Lift the document-feeder latch. 172 Chapter 9 Solve
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    moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. Close the document-feeder cover. If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary. ENWW Improve scan image quality 173
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    feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for
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    damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of glass on the left side of
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    and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch following menus: ● Fax Settings ● Fax Send Settings 176 Chapter 9 Solve problems ENWW
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    fax to a different fax machine. If the fax quality is better, the problem is related to the initial recipient's fax machine settings or supplies status. Clean in the document feeder Follow these steps if the printed pages have toner smudges or skewed print. 1. Lift the document-feeder latch. 2.
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    Save button. Check the sender's fax machine Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making the following changes: 178 Chapter 9 Solve
  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 189
    ● Make sure the original document is on white (not colored) paper. ● Increase the fax resolution, quality level, or contrast settings. ● If possible, send the fax from a computer software program. ENWW Improve fax image quality 179
  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 190
    settings for the network ● New software programs might be causing compatibility problems ● The computer or workstation might be set up incorrectly ● The product is disabled, or other network settings are incorrect NOTE: HP does not support peer-to-peer networking, as the feature is a function of
  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 191
    The product is using incorrect link and duplex settings for the network HP recommends leaving these settings in automatic mode (the default setting). If for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and
  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 192
    problems you encounter: ● Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the supplied fax cable to meet RJ11 and functional specifications service is lower than the rings-to-answer setting for the fax accessory, the messaging service answers
  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 193
    If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you are using LAN fax or fax settings yet. The fax accessory is installed and operational; however, the HP Digital Sending utility has either disabled the product fax feature or has enabled LAN
  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 194
    The following are some common fax problems. The fax failed to send JBIG is enabled, and the receiving button displays The fax address book feature has not been enabled. Use the HP MFP Digital Sending Software Configuration utility to enable the fax address book feature. Not able to locate the
  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 195
    The volume setting needs to be adjusted. Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu. ENWW Solve fax problems 185
  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 196
    186 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 197
    locating 5 Bonjour identifying 96 booklet maker delivery guides, locating 12 front left door, locating , copying manually duplex, manual 68 browser requirements HP embedded Web Server 96 C calibrate colors 159 scanner 68 jams 126 locating 5 paper-feeding problems 110 double-sided copying 68 double-
  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 198
    orientation 18 Ethernet (RJ-45) locating 8 Explorer, versions supported HP Embedded Web Server 96 F fax feeding problems 184 optimize for text or pictures 176 required settings 88, 89 setup wizard 88, 89 fax port locating 8 feeding problems 184 FIH (foreign interface harness) locating 8 file upload
  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 199
    HP Web Jetadmin 99 supported 2 not configured 88, 89 number of copies, changing 66 O on/off button locating 5 online help, control panel 107 operating systems (OS) supported Tray 2 117 paper pickup problems solving 110 paper types selecting cartridges 34 supplies 34 toner cartridge 34 ports locating
  • HP Color LaserJet Managed Flow MFP M880 | User Guide 2 - Page 200
    9 status HP Utility, Mac toner-cartridge status 159 transparencies printing (Windows) 51 Tray 1 jams 113 paper orientation 18 Tray 2 jams 117 loading 21 paper orientation 22, 27 trays capacity 2 configure 16 included 2 locating 5 troubleshooting jams 112 network problems 180 paper feed problems
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User Guide
COLOR LASERJET ENTERPRISE FLOW MFP M880
M880z+
M880z