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HP Color LaserJet Managed Flow MFP M880 User Guide 2 - Page 170

Print a cleaning Visually inspect the imaging-drum, Check paper and the printing environment

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● Calibration/Cleaning ● Full Calibration 3. Touch the Start button to start the calibration process. A Calibrating message will display on the product control panel. The calibration process takes a few minutes to complete. Do not turn the product off until the calibration process has finished. 4. Wait while the product calibrates, and then try printing again. Print a cleaning page During the printing process paper, toner, and dust particles can accumulate inside the product and can cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks. Follow these steps to clean the product's paper path. 1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button. 2. Touch Calibration/Cleaning, touch Cleaning Page, and then touch Print to print the page. A Cleaning message displays on the product control panel. The cleaning process takes a few minutes to complete. Do not turn the product off until the cleaning process has finished. When it is finished, discard the printed page. Visually inspect the imaging-drum Follow these steps to inspect each imaging drum. 1. Remove the imaging drum from the product. 2. Check the memory chip for damage. 3. Examine the surface of the green imaging drum. CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace it. 5. Reinstall the imaging drum, and print a few pages to see if the problem has resolved. Check paper and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this product supports. ● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges. ● Use paper that has not been previously printed on. ● Use paper that does not contain metallic material, such as glitter. 160 Chapter 9 Solve problems ENWW

Section	Page
Product introduction	11
Product comparison	12
Product views	15
Product front view	15
Product back view	17
Interface ports	18
Control-panel view	19
Finishing accessory views	21
Stapler/stacker and stapler/stacker with hole punch	21
Booklet maker and booklet maker with hole punch	22
Product hardware setup and software installation	23
Paper trays	25
Configure trays for paper type and size	26
Configure a tray when loading paper	26
Configure a tray to match print job settings	26
Configure a tray by using the control panel	26
Load Tray 1	27
Load Tray 2	31
Load the 3x500-sheet trays	35
Load the 3,500-sheet high-capacity tray	39
Configure the default staple location	41
Configure the default hole punch location	41
Parts, supplies, and accessories	43
Order parts, accessories, and supplies	44
Ordering	44
Parts and supplies	44
Accessories	46
Replace the toner cartridges	47
Replace the imaging drums	50
Print	53
Print tasks (Windows)	54
How to print (Windows)	54
Automatically print on both sides (Windows)	55
Manually print on both sides (Windows)	57
Print multiple pages per sheet (Windows)	59
Select the paper type (Windows)	61
Print tasks (Mac OS X)	64
How to print (Mac OS X)	64
Automatically print on both sides (Mac OS X)	64
Manually print on both sides (Mac OS X)	64
Print multiple pages per sheet (Mac OS X)	64
Select the paper type (Mac OS X)	65
Store print jobs on the product	66
Create a stored job (Windows)	66
Create a stored job (Mac OS X)	68
Print a stored job	69
Delete a stored job	69
Mobile printing	70
HP Wireless Direct printing	70
HP ePrint via email	70
HP ePrint software	71
AirPrint	72
Print from the USB port	73
Enable the USB port for printing	73
Print USB documents	73
Copy	75
Make a copy	76
Copy on both sides (duplex)	78
Copy on both sides automatically	78
Copy on both sides manually	78
Optimize copy quality for text or pictures	79
Scan/send	81
Set up scan/send features	82
Create a Quick Set	84
Send a scanned document to a network folder	86
Send a scanned document to one or more email addresses	89
Use the address book to send email	92
Add contacts to the address book from the product control panel	92
Send a document to email by using the address book	94
Fax	97
Set up fax	98
The first time the product is turned on with a fax accessory installed	98
After initial product hardware setup	98
Change fax configurations	99
Fax dialing settings	99
General fax send settings	100
Fax receive settings	101
Send a fax	103
Manage the product	105
HP Embedded Web Server	106
How to access the HP Embedded Web Server (EWS)	106
HP Utility for Mac OS X	107
Open HP Utility	107
HP Utility features	107
HP Web Jetadmin	109
Economy settings	110
Optimize speed or energy usage	110
Set Sleep mode	110
Set the Sleep Schedule	110
Product security features	112
Security statements	112
IP Security	112
Sign in to the product	112
Assign a system password	112
Encryption support: HP High Performance Secure Hard Disks	113
Software and firmware updates	114
Solve problems	115
Restore factory-set defaults	116
Control panel help system	117
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel	118
Change the “Very Low” settings	118
For products with fax capability	118
Order supplies	119
Product does not pick up paper or misfeeds	120
The product does not pick up paper	120
The product picks up multiple sheets of paper	120
The document feeder jams, skews, or picks up multiple sheets of paper	120
Clear jams	122
Auto-navigation for clearing jams	122
Experiencing frequent or recurring paper jams?	122
Clear jams in Tray 1, the right door, and the fuser	123
Clear jams in Tray 2	127
Clear jams in the 3x500-sheet feeder and the lower-right door	130
Clear jams in the 3,500-sheet high-capacity input tray and the lower-right door	132
Clear jams in the document feeder	136
Clear output jams in the output-accessory bridge	139
Clear jams in the stapler/stacker accessory or the stapler/stacker with hole punch accessory	141
Clear top left door jams in the stapler/stacker	141
Clear Stapler 1 jams in the stapler/stacker	144
Clear stapler/stacker connection jams (hole-punch models only)	147
Clear jams in the booklet maker accessory or the booklet maker with hole punch accessory	151
Clear top left door jams in the booklet maker	151
Clear Stapler 1 jams in the booklet maker	154
Clear front left door jams in the booklet maker	157
Clear stapler 2 or 3 jams in the booklet maker	163
Improve print quality	168
Print from a different software program	168
Check the paper-type setting for the print job	168
Check the paper type setting (Windows)	168
Check the paper type setting (Mac OS X)	169
Check toner-cartridge status	169
Calibrate the product to align the colors	169
Print a cleaning page	170
Visually inspect the imaging-drum	170
Check paper and the printing environment	170
Step one: Use paper that meets HP specifications	170
Step two: Check the environment	171
Check other print job settings	171
Adjust color settings (Windows)	171
Try a different print driver	172
Set the individual tray alignment	173
Improve copy image quality	174
Check the scanner glass for dirt and smudges	174
Calibrate the scanner	175
Check the paper settings	176
Check the paper size and type configuration	176
Select the tray to use for the copy	176
Check the image-adjustment settings	176
Optimize copy quality for text or pictures	176
Edge-to-edge copying	177
Clean the pickup rollers and separation pad in the document feeder	177
Improve scan image quality	179
Check the scanner glass for dirt and smudges	179
Check the scan/send settings from the product control panel	180
Check the resolution settings	180
Check the color settings	181
Check the image-adjustment settings	181
Optimize scan quality for text or pictures	181
Check the output-quality settings	182
Clean the pickup rollers and separation pad in the document feeder	182
Improve fax image quality	184
Send-fax quality issues	184
Check the scanner glass for dirt and smudges	184
Check the send-fax resolution settings	185
Check the image-adjustment settings	186
Optimize fax quality for text or pictures	186
Check the error-correction settings	186
Send to a different fax machine	187
Clean the pickup rollers and separation pad in the document feeder	187
Receive-fax quality issues	188
Check the fit-to-page setting	188
Check the sender's fax machine	188
Solve wired network problems	190
Poor physical connection	190
The computer is using the incorrect IP address for the product	190
The computer is unable to communicate with the product	190
The product is using incorrect link and duplex settings for the network	191
New software programs might be causing compatibility problems	191
The computer or workstation might be set up incorrectly	191
The product is disabled, or other network settings are incorrect	191
Solve fax problems	192
Checklist for solving fax problems	192
What type of phone line are you using?	192
Are you using a surge-protection device?	192
Are you using a phone company voice-messaging service or an answering machine?	192
Does your phone line have a call-waiting feature?	193
Check fax accessory status	193
General fax problems	194
The fax failed to send	194
An Out of Memory status message displays on the product control panel	194
Print quality of a photo is poor or prints as a gray box	194
You touched the Stop button to cancel a fax, but the fax was still sent	194
No fax address book button displays	194
Not able to locate the Fax settings in HP Web Jetadmin	194
The header is appended to the top of the page when the overlay option is enabled	194
A mix of names and numbers is in the recipients box	194
A one-page fax prints as two pages	195
A document stops in the document feeder in the middle of faxing	195
The volume for sounds coming from the fax accessory is too high or too low	195

Match case Limit results 1 per page

●

Calibration/Cleaning

●

Full Calibration

Touch the

Start

button to start the calibration process.

Calibrating

message will display on the product control panel. The calibration process takes a few

minutes to complete. Do not turn the product oﬀ until the calibration process has ﬁnished.

Wait while the product calibrates, and then try printing again.

Print a cleaning page

During the printing process paper, toner, and dust particles can accumulate inside the product and can cause

print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.

Follow these steps to clean the product's paper path.

From the Home screen on the product control panel, scroll to and touch the

Device Maintenance

button.

Touch

Calibration/Cleaning

, touch

Cleaning Page

, and then touch

to print the page.

Cleaning

message displays on the product control panel. The cleaning process takes a few minutes to

complete. Do not turn the product off until the cleaning process has finished. When it is finished, discard

the printed page.

Visually inspect the imaging-drum

Follow these steps to inspect each imaging drum.

Remove the imaging drum from the product.

Check the memory chip for damage.

Examine the surface of the green imaging drum.

CAUTION:

Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality

problems.

If you see any scratches, ﬁngerprints, or other damage on the imaging drum, replace it.

Reinstall the imaging drum, and print a few pages to see if the problem has resolved.

Check paper and the printing environment

Step one: Use paper that meets HP speciﬁcations

Some print-quality problems arise from using paper that does not meet HP speciﬁcations.

●

Always use a paper type and weight that this product supports.

●

Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,

voids, staples, and curled or bent edges.

●

Use paper that has not been previously printed on.

●

Use paper that does not contain metallic material, such as glitter.

160

Chapter 9

Solve problems

ENWW