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HP Color LaserJet Professional CP5220 Service Manual - Page 335

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Index Symbols/Numerics 2ndary service menu 249 500-sheet paper and heavy media tray specifications, physical 313 in wrong position error message 225 A accessories ordering 254 acoustic specifications 314 after-service checklist 68 alerts viewing with HP ToolboxFX 200 Alerts tab, HP ToolboxFX 200 alerts, setting up 200 altitude specifications 315 archive setting 216 automatic crossover, setting 217 B bands, troubleshooting 241 blank pages, troubleshooting 240, 247 C cabinet/stand specifications, physical 313 cables USB, troubleshooting 247 calibrating color 206, 175, 214, 249 calibration process 40 Canadian DOC regulations 320 cartridge developing unit engagement and disengagement 35 life detection 35 memory tag 35 ordering 255 part number 255 presence detection 35 toner level detection 35 cartridges error messages 227 low or out, settings 215 removing 68 replace message 227 status, viewing with HP ToolboxFX 200 supplies status page 211 warranty 307 cassette pickup drive assembly, removing 108 characters, troubleshooting 244 checklists after-service 68 preservice 68 pretroubleshooting 174 circuit diagram 197 cleaning 246, 249 cold reset 250 color calibrating 206, 175, 214, 249 restricting 214 troubleshooting 243 color usage log 212 configuration page 177, 211 contrast print density 206 control panel assembly, removing 90 blank, troubleshooting 176 button test 249 display test 249 language 213 menu map, printing 211 menus 205 messages, troubleshooting 201 Network Configuration menu 217 Reports menu 201 Service menu 216 System Setup menu 213 covers control-panel assembly, removing 90 front-door assembly, removing 90 identification and location 89 left, removing 89 rear, removing 90 right-door assembly, removing 89 right-front, removing 90 right-rear, removing 89 top, removing 89 creases, troubleshooting 244 crooked pages troubleshooting 244 curl, paper settings 216 customer support online 312 D dark image, troubleshooting 240 DC controller PCA, removing 137 DC controller, operation 8 declaration of conformity 319 ENWW Index 323

Section	Page
Theory of operation	13
Basic operation	14
Major product systems	14
Product block diagram	14
Sequence of operation	15
Normal sequence of operation	15
Formatter-control system	17
Sleep mode	17
Input/output	17
CPU	18
Memory	18
Firmware	18
Nonvolatile memory	18
PJL overview	18
PML	18
Control panel	18
Engine-control system	19
DC controller	20
Motors	23
Fans	25
Fuser-control circuit	26
Fuser temperature control	27
Fuser protective function	28
Fuser failure detection	29
Low-voltage power supply	30
Overcurrent/overvoltage protection	32
High-voltage power supply	33
Laser scanner system	35
Laser failure detection	36
Image-formation system	37
Electrophotographic process	37
Image formation process	39
Latent-image formation block	40
Pre-exposure	40
Primary charging	40
Laser beam exposure	41
Developing block	42
Transfer block	43
Primary transfer	43
Secondary transfer	43
Separation	44
Fusing block	44
ITB cleaning block	45
Drum cleaning block	45
Print cartridges	46
Memory tag	47
Cartridge presence detection	47
Toner level detection	47
Cartridge life detection	47
Developing unit engagement and disengagement control	47
ITB unit	49
Primary transfer roller engagement and disengagement control	50
ITB unit presence detection	51
ITB cleaning mechanism	51
Calibration	52
Color-misregistration control	52
Environment change control	53
Image stabilization control	53
Image density control (DMAX)	54
Image halftone control (DHALF)	54
Pickup, feed, and delivery system	55
Photo sensors	56
Motors and solenoids	57
Pickup and feed block	57
Cassette pickup	57
Cassette multiple-feed prevention	58
Tray 1 (MP tray) paper pickup	59
Tray 1 (MP tray) last-paper detection	60
Paper feed	61
Skew-feed prevention	63
Feed-speed control	64
Fusing and delivery block	64
Loop control	64
Pressure roller pressurization and depressurization control	66
Output bin full detection	67
Duplex block (duplex models only)	68
Jam detection	69
Paper feeder	71
Paper-feeder motors	72
Paper-feeder paper pickup and feed	73
Paper-feeder cassette lift operation	73
Paper-feeder jam detection	74
Removal and replacement	75
Introduction	76
Removal and replacement strategy	77
Electrostatic discharge	78
Required tools	79
Service approach	80
Before performing service	80
After performing service	80
Post-service test	80
Print-quality test	80
Removal and replacement procedures	81
Customer self repair (CSR) components	81
Print cartridges	81
Toner-collection unit	84
Memory DIMM	86
Product memory	86
Install memory and font DIMMs	86
Enable memory	90
Enable memory for Windows	90
Check DIMM installation	90
Fuser	91
Pickup roller (Tray 1)	92
Separation pad (Tray 1)	93
Separation roller assembly (Tray 2)	94
Pickup roller (Tray 2)	96
Pickup roller, separation roller, and feed roller (Tray 3)	97
Secondary transfer roller	98
Intermediate transfer belt (ITB)	99
External panels, covers, and doors	101
Identification and location	101
Right-front cover and control-panel assembly	102
Left cover	104
Rear cover	105
Remove the rear cover	105
Toner collection unit access door	105
Right-rear cover	107
Top cover	108
Remove the top cover	108
Front-door assembly	110
Right-door assembly	114
Internal assemblies	116
Laser scanner assembly	117
Remove the laser scanner assembly	117
Cassette pickup drive assembly	120
Remove the cassette pickup drive assembly	120
Registration sensor assembly	124
Remove the registration sensor assembly	124
Lifter-drive assembly	127
Remove the lifter-drive assembly	127
ITB front guide assembly	129
ITB rear guide assembly	131
Residual toner full sensor	132
Remove the residual toner full sensor	133
Formatter case	135
Delivery assembly	136
Remove the delivery assembly	136
Duplex drive assembly (duplex models)	139
Remove the duplex-drive assembly	139
Delivery drive assembly (simplex models)	141
Remove the delivery drive assembly	141
Residual-toner-feed assembly	142
Remove the residual-toner-feed assembly	142
ITB motor	144
Remove the ITB motor	144
Drum motor	146
Remove the drum motor	146
Developing motor	147
Remove the developing motor	147
Fuser motor	148
Remove the fuser motor	148
Developing-disengagement motor	149
Remove the developing-disengagement motor	149
Power-supply fan	151
Remove the power-supply fan	151
Fuser fan	154
Remove the fuser fan	154
Formatter PCA	156
Formatter resets	156
DC controller PCA	158
Remove the DC controller PCA	158
Low-voltage power supply	160
Remove the low-voltage power supply	160
Imaging (developing) high-voltage power supply	164
Remove the imaging (developing) high-voltage power supply	164
First transfer high-voltage power supply	165
Remove the first transfer high-voltage power supply	165
Second transfer high-voltage power supply	167
Remove the second transfer high-voltage power supply	167
Driver PCA	169
Remove the driver PCA	169
Power switch PCA	171
Remove the power switch PCA	171
Environmental sensor	172
Remove the environmental sensor	172
Optional paper feeder assembly (Tray 3)	173
Tray 3 rear cover	173
Tray 3 left cover	173
Tray 3 right-front cover	175
Tray 3 front-upper cover	176
Tray 3 right door	176
Tray 3 right-lower cover	178
Tray 3 pickup assembly	179
Tray 3 lifter drive assembly	180
Tray 3 pickup motor	181
Tray 3 driver PCA	182
Solve problems	183
Solve problems checklist	184
Menu map	185
Troubleshooting process	186
Pretroubleshooting checklist	186
Power-on checks	188
Tools for troubleshooting	189
Diagrams	189
Block diagrams	189
Plug/jack locations	191
Location of connectors	192
DC controller connections	192
Product connections	194
Locations of major components	201
General timing charts	208
General circuit diagram	209
HP ToolboxFX	212
Open HP ToolboxFX	212
Status	213
Event log	213
Alerts	214
Set up Status Alerts	214
Set up E-mail Alerts	214
Product information	214
Set password	214
Help	215
System Settings	216
Device Information	216
Paper Setup	217
Print Quality	218
Print Density	218
Paper Types	218
Extended Print Modes	218
System Setup	218
Save/Restore Settings	218
Product Security	219
Print Settings	219
Printing	219
PCL5	219
PostScript	219
Network Settings	219
Shop for Supplies	219
Other Links	219
Internal print quality test pages	220
Use HP ToolboxFX to troubleshoot print-quality problems	220
Configuration page	221
Print quality troubleshooting tools	221
Repetitive image-defect ruler	221
Calibrate the product	222
Control-panel menus	223
Use the menus	223
Reports menu	223
System Setup menu	225
Service menu	228
Network Configuration menu	229
Interpret control-panel and status-alert messages	230
Event-log messages	241
Print an event log	241
Event-log messages	241
Clear jams	242
Common causes of jams	242
Jam locations	243
Change Jam Recovery setting	243
Clear jams in the right door	244
Clear jams in the output bin area	247
Clear jams in Tray 1	247
Clear jams in Tray 2	249
Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3)	250
Clear jams in the lower right door (Tray 3)	251
Solve image-quality problems	252
Image defects table	252
Clean the product	258
Solve performance problems	259
Solve connectivity problems	260
Solve direct-connect problems	260
Solve network problems	260
Service mode functions	261
Secondary service menu	261
Open the secondary service menu	261
Secondary service menu structure	261
Product resets	262
Restore the factory-set defaults	262
Engine test page	262
Cold reset	262
NVRAM initialization	263
Super NVRAM initialization	263
Product updates	264
Parts and diagrams	265
Order parts by authorized service providers	266
Order parts, accessories, and supplies	266
Related documentation and software	266
Supplies part numbers	267
Customer self repair parts	267
Accessories part numbers	269
How to use the parts lists and diagrams	270
Assembly locations	271
External covers, panels, and doors	272
Right door assembly	274
Internal components (1 of 6)	276
Internal components (2 of 6)	278
Internal components (3 of 6)	280
Internal components (4 of 6)	282
Internal components (5 of 6)	284
Internal components (6 of 6)	286
Cassette	288
Paper pickup assembly	290
Paper delivery assembly	292
Printed circuit assemblies	294
Paper feeder external components	296
Paper feeder internal components	298
Paper feeder PCA	300
Alphabetical parts list	302
Numerical parts list	309
Service and support	317
Hewlett-Packard limited warranty statement	318
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	319
HP Color LaserJet Fuser Kit Limited Warranty Statement	320
End User License Agreement	321
Customer self-repair warranty service	323
Customer support	324
Product specifications	325
Physical specifications	326
Performance specifications	326
Electrical specifications	326
Acoustic specifications	326
Environmental specifications	327
Skew specifications	328
Regulatory information	329
FCC regulations	330
Declaration of conformity	331
Safety statements	332
Laser safety	332
Canadian DOC regulations	332
VCCI statement (Japan)	332
Power cord statement (Japan)	332
EMC statement (Korea)	332
Laser statement for Finland	332
Substances Table (China)	333

Match case Limit results 1 per page

Index

Symbols/Numerics

2ndary service menu

249

500-sheet paper and heavy media

tray

specifications, physical

313

<Color> in wrong position error

message

225

accessories

ordering

254

acoustic specifications

314

after-service checklist

alerts

viewing with

HP ToolboxFX

200

Alerts tab, HP ToolboxFX

200

alerts, setting up

200

altitude specifications

315

archive setting

216

automatic crossover, setting

217

bands, troubleshooting

241

blank pages,

troubleshooting

240,

247

cabinet/stand

specifications, physical

313

cables

USB, troubleshooting

247

calibrating color

206,

175,

214,

249

calibration

process

Canadian DOC regulations

320

cartridge

developing unit engagement

and disengagement

life detection

memory tag

ordering

255

part number

255

presence detection

toner level detection

cartridges

error messages

227

low or out, settings

215

removing

replace message

227

status, viewing with

HP ToolboxFX

200

supplies status page

211

warranty

307

cassette

pickup drive assembly,

removing

108

characters, troubleshooting

244

checklists

after-service

preservice

pretroubleshooting

174

circuit diagram

197

cleaning

246,

249

cold reset

250

color

calibrating

206,

175,

214,

249

restricting

214

troubleshooting

243

color usage log

212

configuration page

177,

211

contrast

print density

206

control panel

assembly, removing

blank, troubleshooting

176

button test

249

display test

249

language

213

menu map, printing

211

menus

205

messages,

troubleshooting

201

Network Configuration

217

Reports menu

201

Service menu

216

System Setup menu

213

covers

control-panel assembly,

removing

front-door assembly,

removing

identification and location

left, removing

rear, removing

right-door assembly,

removing

right-front, removing

right-rear, removing

top, removing

creases, troubleshooting

244

crooked pages

troubleshooting

244

curl, paper

settings

216

customer support

online

312

dark image, troubleshooting

240

DC controller

PCA, removing

137

DC controller, operation

declaration of conformity

319

ENWW

Index

323