HP D2D HP StorageWorks D2D Replication Manager User Guide (TA805-96005, Decemb - Page 87

Table 1 Common issues, continued

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Table 1 Common issues (continued) Symptom Device status is Unknown for long durations. Possible Cause Solution Network issue or the D2D device is not running. • Check network connectivity to ensure the device is running. • Ensure that device status is not Unknown. The device IP Address is changed (by logging into the D2D application), but the device is already added with previous IP Address into Replication Manager. Update the device IP Address in Replication Manager from the Update Device feature in the Navigation tree under Device. D2D is DHCP enabled, and gets a new IP address during reboots. Replication Manager supports DHCP-enabled D2D devices only if the devices are under DNS. If a D2D device is in DHCP but not in DNS, whenever there is a new IP address assigned by DHCP, remove this device from Replication Manager and add it again. Unable to connect to the Replication Manager. • The client system is not able to communicate • Ensure network connectivity on the client with the Replication Manager. machine. • Replication Manager is not running. • The firewall is enabled on the system on which the Replication Manager is installed. • Ensure Replication Manager is running on the server system. • Enable TCP port 3095 (or the port on which the application is configured to run) on the firewall. Installation fails due HP StorageWorks tries to install PostgreSQL to an existing database and fails because of the existing PostgreSQL installation. database installation. Either remove the existing PostgreSQL database installation or install Replication Manager on a different system where PostgreSQL database is not yet installed. Installation fails with The installer is not able to run the DOS the error - Setup command CACLS, to give write permission to could not provide the Postgres data folder to the User account on access privileges to the local system. \RMS DataStore\Postgres \data directory of PostgreSQL. Verify that the PATH environment variable is set properly and contains windows system directories. Installation fails with The installation file is corrupt. the error - Error reading setup initialization file. Validate the checksum of the downloaded install package to verify that the file is not corrupt. If it is corrupt, download the package again. Fatal error upon logging in There is a system issue. 1. Click Save Error Log. The Select location for download by [filename] screen appears. 2. Navigate to the location to save the error log, and ensure that it is named appropriately, then click Save. 3. Users should contact the system administrator. Administrators should contact HP Technical Support. See HP technical support. 87

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Table 1 Common issues
(continued)
Solution
Possible Cause
Symptom
•
Check network connectivity to ensure the
device is running.
•
Ensure that device status is not
Unknown
.
Network issue or the D2D device is not running.
Device status is
Unknown for long
durations.
Update the device IP Address in Replication
Manager from the
Update Device
feature in the
Navigation tree under Device.
The device IP Address is changed (by logging
into the D2D application), but the device is
already added with previous IP Address into
Replication Manager.
Replication Manager supports DHCP-enabled
D2D devices only if the devices are under DNS.
If a D2D device is in DHCP but not in DNS,
whenever there is a new IP address assigned
by DHCP, remove this device from Replication
Manager and add it again.
D2D is DHCP enabled, and gets a new IP
address during reboots.
•
Ensure network connectivity on the client
machine.
•
Ensure Replication Manager is running on
the server system.
•
Enable TCP port 3095 (or the port on which
the application is configured to run) on the
firewall.
•
The client system is not able to communicate
with the Replication Manager.
•
Replication Manager is not running.
•
The firewall is enabled on the system on
which the Replication Manager is installed.
Unable to connect
to the Replication
Manager.
Either remove the existing PostgreSQL database
installation or install Replication Manager on a
different system where PostgreSQL database is
not yet installed.
HP StorageWorks tries to install PostgreSQL
database and fails because of the existing
installation.
Installation fails due
to an existing
PostgreSQL
database
installation.
Verify that the PATH environment variable is set
properly and contains windows system
directories.
The installer is not able to run the DOS
command CACLS, to give write permission to
the Postgres data folder to the User account on
the local system.
Installation fails with
the error - Setup
could not provide
access privileges to
<InstallDir>\RMS
DataStore\Postgres
\data
directory of
PostgreSQL.
Validate the checksum of the downloaded install
package to verify that the file is not corrupt. If
it is corrupt, download the package again.
The installation file is corrupt.
Installation fails with
the error - Error
reading setup
initialization file.
1.
Click
Save Error Log
.
The
Select location for download by
[filename]
screen appears.
2.
Navigate to the location to save the error
log, and ensure that it is named
appropriately, then click
Save
.
3.
Users should contact the system
administrator. Administrators should contact
HP Technical Support. See
HP technical
support
.
There is a system issue.
Fatal error upon
logging in
87