HP D310v Quick Setup & Getting Started Guide - Page 22

Getting Started Problem Cause Solution Computer appears locked Software control of the up and will not turn off power switch is not when the power button is functional. pressed. Press and hold the power button for at least 4 seconds until the computer turns off. Computer date and time display is incorrect. RTC (real-time clock) battery First, reset the date and time under may need to be replaced. Control Panel (Computer Setup can also Battery life is approximately be used to update the RTC date and 3-5 years. time). If the problem persists, replace the RTC battery. Refer to the Hardware Reference Guide for instructions on installing a new battery, or contact your Compaq authorized reseller or service provider for RTC battery replacement. Computer powered off The unit temperature was automatically and the exceeded. The fan may be Power LED is: blocked or not turning, OR 1. Flashing Red or the heatsink is not properly Yellow four times per attached to the processor. second, OR 1. Unit is in an exceedingly hot environment. Let it cool down. 2. Ensure that computer air vents are not blocked and internal fans are running (i.e. power supply fan, chassis fan, and/or processor fan). 2. Flashing Red or Yellow two times one second apart, followed by a two second pause, OR 3. Ensure that the heatsink is properly seated. Contact Compaq authorized reseller or service provider. 3. Not flashing. The unit temperature was exceeded because the computer was functioning with the cover or access panel removed. Replace cover or access panel, and let the computer cool down before attempting to turn on power to the computer. Computer appears to pause periodically. Network driver is loaded Establish a network connection, or use and no network connection Computer Setup or Windows Device is established. Manager to disable the network controller. 2-10 Quick Setup & Getting Started Guide