HP DL380 HP ProLiant Data Protection Storage Server User Guide (December 2005) - Page 14

HP hardware support services, HP authorized reseller, Helpful web sites

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HP hardware support services HP Instant Support Enterprise Edition (ISEE) provides proactive remote monitoring, diagnostics, and troubleshooting to help you enhance the availability of your servers, as well as storage and network devices. The ISEE software is located on the storage server in the c:\hpnas\components\ISEE folder. For more information, go to the HP web site: http://h20219.www2.hp.com/services/cache/ 10707-0-0-225-121.aspx. HP Services provides service tools that notify you when a significant system event has or will occur. These tools, WEBES System Event Analyzer (SEA) and OSEM, are used both as part of the ISEE remote service offering and as standalone tools to HP service customers. They are designed to send a notification only when an event or series of events has occurred that require service action. They are not intended to be real-time system state monitors that trigger with every event. Most system components have the capability of sending hundreds of state events during normal operation. SEA and OSEM are designed to filter these component events and only notify customers and/or HP Services when action needs to be taken to resolve or prevent an outage. As designed they will not report all events. Other utilities are available to monitor real time system state. The software is located on the storage server in the c:\hpnas\components\ISEE\OSEM and c:\hpnas\components\ISEE\WEBES folders. NOTE: This service is only available on the ML310 G3 and DL380 G4 DP Storage Servers. HP authorized reseller For the name of your nearest HP authorized reseller: • In the United States, call 1-800-282-6672 • Elsewhere, see the HP web site for locations and telephone numbers: http://www.hp.com. Helpful web sites For product and third-party information, see the following web sites: • http://www.hp.com • http://www.hp.com/go/storage • http://www.hp.com/support 14 About this guide

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HP hardware support services
HP Instant Support Enterprise Edition (ISEE) provides proactive remote
monitoring, diagnostics, and troubleshooting to help you enhance
the availability of your servers, as well as storage and network
devices. The ISEE software is located on the storage server in the
c:\hpnas\components\ISEE folder
. For more information, go
to the HP web site:
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HP Services provides service tools that notify you when a signi
fi
cant system
event has or will occur. These tools, WEBES System Event Analyzer (SEA)
and OSEM, are used both as part of the ISEE remote service offering and
as standalone tools to HP service customers. They are designed to send a
noti
fi
cation only when an event or series of events has occurred that require
service action. They are not intended to be real-time system state monitors
that trigger with every event. Most system components have the capability
of sending hundreds of state events during normal operation. SEA and
OSEM are designed to
fi
lter these component events and only notify
customers and/or HP Services when action needs to be taken to resolve or
prevent an outage. As designed they will not report all events. Other utilities
are available to monitor real time system state. The software is located on
the storage server in the
c:\hpnas\components\ISEE\OSEM
and
c:\hpnas\components\ISEE\WEBES
folders.
NOTE:
This service is only available on the ML310 G3 and DL380 G4 DP
Storage Servers.
HP authorized reseller
For the name of your nearest HP authorized reseller:
•
In the United States, call 1-800-282-6672
•
Elsewhere, see the HP web site for locations and telephone
numbers:
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Helpful web sites
For product and third-party information, see the following web sites:
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14
About this guide