HP DL580 HP ProLiant Servers Troubleshooting Guide - Page 102

Array Config

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RIS Copies Between Drives Do Not Match Description: The drives on this controller contain copies of the RIS that do not match. The hard drives in the array do not have matching configuration information. Action: 1. Resolve all other errors encountered. 2. Obtain the latest version of ADU, and then rerun ADU. 3. If unconfigured drives were added, configure these drives using ACU ("Array Configuration Utility" on page 67). 4. If drives or arrays were moved, be sure the movement follows the guidelines listed in the documentation for the array controller. 5. If the error persists after completing steps 1 through 4, contact an HP authorized service provider ("Contacting HP technical support or an authorized reseller" on page 171). SCSI Port X Drive ID Y Failed - REPLACE (failure message) Description: ADU detected a drive failure. Action: Correct the condition that caused the error, if possible, or replace the drive. SCSI Port X, Drive ID Y Firmware Needs Upgrading Description: Drive firmware may cause problems and should be upgraded. Action: Update the drive to the latest firmware version ("Firmware maintenance" on page 79). SCSI Port X, Drive ID Y Has Exceeded the Following Threshold(s) Description: The monitor and performance threshold for this drive has been violated. Action: Check and resolve the threshold that has been violated. SCSI Port X, Drive ID Y is not Stamped for Monitoring Description: The drive has not been stamped with monitor and performance features. Action: To stamp without destroying the current configuration: 1. Run ACU ("Array Configuration Utility" on page 67). 2. Change the array accelerator size and save the configuration. 3. Change the array accelerator back to the original size and save again. This should cause ACU to stamp the drive with monitoring and performance features. SCSI Port X, Drive ID Y May Have a Loose Connection... ...SOLUTION: Turn the system off and attempt to reattach any loose connections. If this does not work, replace the cable(s) and connection(s). Error messages 102

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RIS Co
:
1.
solv
Obtain the latest version of ADU, and then rerun ADU.
uration Utility
"
e error persists after completing steps 1 through 4, contact an HP authorized service provider
seller
" on page
171
).
SCSI Port X
Descr
tio
Action
: Co
r replace the drive.
SCSI Po
X
sion ("
Firmware maintenance
" on page
79
).
SCSI P
SCSI P
nnection...
...SOLUTION: Turn the system off and attempt to reattach any loose connections. If this does not work, replace the
pies Between Drives Do Not Match
Description
: The drives on this controller contain copies of the RIS that do not match. The hard drives in
the array do not have matching configuration information.
Action
Re
e all other errors encountered.
2.
3.
If unconfigured drives were added, configure these drives using ACU ("
Array Config
on page
67
).
4.
If drives or arrays were moved, be sure the movement follows the guidelines listed in the
documentation for the array controller.
5.
If th
("
Contacting HP technical support or an authorized re
Drive ID Y Failed - REPLACE (failure message)
ip
n
: ADU detected a drive failure.
rrect the condition that caused the error, if possible, o
rt
, Drive ID Y Firmware Needs Upgrading
Description
: Drive firmware may cause problems and should be upgraded.
Action
: Update the drive to the latest firmware ver
ort X, Drive ID Y Has Exceeded the Following Threshold(s)
Description
: The monitor and performance threshold for this drive has been violated.
Action
: Check and resolve the threshold that has been violated.
SCSI Port X, Drive ID Y is not Stamped for Monitoring
Description
: The drive has not been stamped with monitor and performance features.
Action
: To stamp without destroying the current configuration:
1.
Run ACU ("
Array Configuration Utility
" on page
67
).
2.
Change the array accelerator size and save the configuration.
3.
Change the array accelerator back to the original size and save again.
This should cause ACU to stamp the drive with monitoring and performance features.
ort X, Drive ID Y May Have a Loose Co
cable(s) and connection(s).
Error messages 102