HP Dc7100 Global Limited Warranty and Technical Support - Page 5

Option Limited Warranty Period) that shipped with the HP Option or for the remaining warranty period of the HP Hardware Product in which the HP Option is being installed, whichever period is the longer, but not to exceed three (3) years from the date you purchased the HP option. The HP Option Limited Warranty Period starts from the date of purchase from HP or an HP authorized reseller. Your dated sales or delivery receipt, showing the date of purchase of the HP Option, is your warranty start date. See your HP Option Limited Warranty for more details. Non-HP options are provided "AS IS". However, non-HP manufacturers and suppliers may provide warranties directly to you. EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE OR PROGRAM LICENSE AGREEMENT, OR IF OTHERWISE PROVIDED UNDER LOCAL LAW, SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED 'AS IS'. HP's only warranty obligations with respect to software distributed by HP under the HP brand name are set forth in the applicable end-user license or program license agreement provided with that software. If the removable media on which HP distributes the software proves to be defective in materials or workmanship within ninety (90) days of purchase, your sole remedy shall be to return the removable media to HP for replacement. For blank tape removable media please refer to the following Web site: http://h20000.www2.hp.com/bizsupport/TechSupport/ Document.jsp?objectID=lpg50101 It is your responsibility to contact non-HP manufacturers or suppliers for their warranty support. Software Technical Support Software Technical Support for your HP Software, HP pre-installed third-party software and third-party software purchased from HP is available from HP via multiple contact methods, including electronic media and telephone, for ninety (90) days from date of purchase. See "Contacting HP" for online resources and telephone support. Any exceptions to this will be specified in your End User License Agreement (EULA). Software Technical Support includes assistance with: ■ Answering your installation questions (how to, first steps, and prerequisites). ■ Setting up and configuring the software (how-to and first steps). Excludes system optimization, customization and network configuration. ■ Interpreting system error messages. ■ Isolating system problems to software usage problems. ■ Obtaining support pack information or updates. Software technical support does NOT include assistance with: ■ Generating or diagnosing user generated programs or source codes. ■ Installation of non-HP products. Contacting HP If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem, you can receive support by doing the following: ■ Locate your nearest HP Support location via the World Wide Web at: http://www.hp.com/support ■ To self-solve or resolve your problem through online chat with an HP support rep (available in English only), access HP Instant Support Professional Edition (ISPE) at: http://www.hp.com/go/ispe ■ Contact your authorized HP dealer or Authorized Service Provider and be sure to have the following information available before you call HP: ❏ Product serial number, model name, and model number www.hp.com 5