HP Dc7100 HP Compaq Business Desktop dc7100 Series Service Reference Guide, 3r - Page 252
Solving MultiBay Problems, Solving Hard Drive Problems
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Solving Hard Drive Problems (Continued) Problem Cause Parallel ATA (PATA) hard drive does not perform optimally. Using the wrong cable for the drive type. Both slow and fast UATA devices are on the same data cable. Computer will not start. Hard drive is damaged. Computer seems to be locked up. Program in use has stopped responding to commands. Solution Reinstall the second Ultra ATA hard drive using an 80-conductor cable (standard on select models.) Connect slower UATA devices to a separate data cable connected to the secondary IDE (ATA) controller. Observe the beeps and LED lights on the front of the computer. See Appendix C "POST Error Messages". 1. Attempt the normal Windows "Shut Down" procedure. 2. Press the power button for four or more seconds to turn off the power. 3. Restart the computer using the power button. Solving MultiBay Problems Solving MultiBay Problems Problem Cause Drive not found. You attempted to hot plug a removable hard drive that has DriveLock security enabled. (This feature supported on select models only.) MultiBay is hidden in Computer Setup. Solution Shut down Windows and turn off the computer. Insert the drive into the MultiBay, if it is not already inserted. Turn on the computer. Enter Computer Setup and set MultiBay to Device Available in Security > Device Security. D-10 361288-003 Service Reference Guide, dc7100