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HP DesignJet T100 User Guide - Page 125

Introduction, HP Professional Services, HP Support Center, HP Care Packs and Warranty Extensions - 24 in printer driver

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Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP DesignJet, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, please visit us at http://www.hp.com/go/graphic-arts or call us on the telephone (see Contact HP Support on page 118). TIP: By taking just a few minutes to register, you can improve your experience with HP and enjoy more efficient support. Click http://register.hp.com/ to start. Also click http://www.hp.com/go/alerts to get connected with DesignJet updates, including product fixes and enhancements. HP Professional Services HP Support Center Enjoy a world of dedicated services and resources to ensure you always get the best performance from your HP DesignJet printers and solutions. Join the HP community at the HP Support Center, your large-format printing community, for 24×7 access to: ● Multimedia tutorials ● Step-by-step how-to guides ● Downloads: the latest printer firmware, drivers, software, etc. ● Technical support: online troubleshooting, customer care contacts and more ● Workflows and detailed advice for completing various printing tasks from particular software applications ● Forums for direct contact with the experts, both HP and your colleagues ● Warranty tracking online, for your peace of mind ● Latest product information: printers, supplies, accessories, software, etc. ● Supplies Center for all you need to know about ink and paper The HP Support Center can be found at the following urls: ● http://www.hp.com/go/T100/support ● http://www.hp.com/go/T125/support ● http://www.hp.com/go/T130/support ● http://www.hp.com/go/T525/support ● http://www.hp.com/go/T530/support By customizing your registration for the products you have purchased and your type of business, and by setting your communication preferences, you decide the information you need. HP Care Packs and Warranty Extensions HP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond the standard period. ENWW Introduction 117

Section	Page
Introduction	9
Safety precautions	10
Using this guide	10
Introduction	10
Use and maintenance	10
Troubleshooting	11
Accessories, support and specifications	11
Glossary	11
Index	11
Warnings and cautions	11
Printer models	11
Main features	12
Main components	13
Front view (T500 Printer Series)	13
Rear view (T500 Printer Series)	14
Rear view (T100 Printer Series)	14
Communication ports	15
Front panel	15
Printer software	16
Mobile Printing	17
Turn the printer on and off	17
The printer’s internal prints	18
Connecting the printer	20
Choose which connection method to use	21
Connect the printer to your network	21
Connect a computer to the printer by network (Windows)	21
Connect a computer to the printer by USB cable (Windows)	22
Printer sharing considerations	23
Connect a computer to the printer by network (Mac OS X)	23
Setting up the printer	24
Introduction	25
Automatic firmware update	25
Turn email notifications on and off	25
Turn alerts on and off	25
Control access to the Embedded Web Server	26
Set Windows driver preferences	26
Mobile Printing	26
Personalizing the printer	27
Change the language of the front-panel display	28
Access the Embedded Web Server	28
Change the language of the Embedded Web Server	28
Access the HP Utility (Windows only)	28
Change the language of the HP Utility	29
Change the sleep mode setting	29
Change the auto-off setting	29
Change the front-panel display brightness	29
Configure network settings	29
Configure firewall settings	30
Creating and using firewall rules	30
Create a firewall rule	30
Change the priority of firewall rules	31
Change firewall options	31
Reset firewall settings	31
Limitations to rules, templates, and services	31
Reset network settings	31
Embedded Web Server security settings	32
Paper handling	33
General paper-loading advice	34
Load a roll onto the spindle	34
Load a roll into the printer	36
Unload a roll	37
Load a single sheet	38
Unload a single sheet	39
Use the multi-sheet tray	39
View information about the paper	40
Maintain paper	40
Change the drying time	41
Turn the automatic cutter on and off	41
Form feed with or without cutting	41
Printing	43
Mobile Printing	44
Print from mobile devices	44
Print from Android	44
Print from Apple iOS or Android with HP Smart App	44
Chromebook with HP Print for Chrome	44
Print with HP Click	44
Printing from a computer using a printer driver (Windows only)	44
Advanced print settings	45
Select print quality	45
Select paper size	46
Custom paper sizes	46
Select margins options	47
Print on loaded paper	48
Rescale a print	48
Preview a print	48
Print a draft	49
High-quality printing	49
If you have a high-resolution image	49
Use paper economically	49
Use ink economically	50
Color management	50
Color management options	50
Printing in grayscale or black-and-white	50
Practical printing examples	52
Print a draft for revision with the correct scale	53
Using Adobe Acrobat	53
Print a PDF multipage job from Adobe Acrobat Reader or Adobe Acrobat Pro	53
Using a raster driver	54
Print a document with the correct colors	54
Using Adobe Acrobat Reader	54
Using Adobe Acrobat Pro	56
Using Adobe Photoshop	59
Print a project	59
Using Autodesk AutoCAD	60
Print a presentation	62
Using Autodesk AutoCAD	62
Using Adobe Photoshop	64
Print and scale from Microsoft Office	65
Using Microsoft PowerPoint	65
Using Microsoft Project	66
Using Microsoft Excel	67
Handling ink cartridges and printhead	69
About the ink cartridges	70
Storage of anonymous usage information	70
Check ink cartridge status	70
Replace an ink cartridge	70
About the printhead	72
Maintaining the printer	73
Check printer status	74
Take care of the printer	74
Clean the exterior of the printer	74
Print Quality Diagnostic Report	74
Corrective actions	75
Clean the printhead	75
Align the printhead	76
Replace the printhead	76
Clean the encoder strip	81
Recalibrate the paper advance	81
Recalibrating the paper advance procedure	81
Return to default calibration	82
Move or store the printer	82
Firmware update	82
Software update	83
Printer maintenance kits	83
Accessories	84
How to order supplies and accessories	85
Order ink supplies	85
Order paper	85
Order accessories	88
Introduction to the accessories	88
Stand	88
Spindle	88
Troubleshooting paper issues	89
Paper cannot be loaded successfully	90
Unsuccessful roll load	90
Unsuccessful sheet load	90
Unsuccessful load from the multi-sheet tray	91
Paper loading error messages	91
Paper type is not in the driver	92
Transparent or translucent film	92
Photo paper	92
Bond and coated or technical paper	92
Black ink is easily removed when touched	92
After printing, the paper has wrinkles or there is too much ink	93
Printer printed on the wrong paper type	93
Paper mismatch	93
Roll has jammed	93
Multi-sheet tray has jammed	95
A strip stays on the output tray and generates jams	97
Printer displays out of paper when paper is available	97
Prints do not fall neatly into the bin	97
Sheet stays in the printer when the print has been completed	97
Paper is cut when the print has been completed	98
Cutter does not cut well	98
Roll is loose on the spindle	98
Troubleshooting print-quality issues	99
General printing advice	100
Horizontal lines across the image (banding)	100
Lines are too thick, too thin or missing	101
Lines appear stepped or jagged	101
Lines print double or in the wrong colors	102
Lines are discontinuous	102
Lines are blurred	103
Line lengths are inaccurate	103
Whole image is blurry or grainy	104
Paper is not flat	104
Print is scuffed or scratched	105
Ink marks on the paper	105
Horizontal smears on the front of coated paper	105
Ink marks on the back of the paper	106
Black ink comes off when you touch the print	106
Edges of objects are stepped or not sharp	106
Edges of objects are darker than expected	106
Vertical lines of different colors	107
White spots on the print	107
Colors are inaccurate	107
Colors are fading	107
Image is incomplete (clipped at the bottom)	108
Image is clipped	108
Some objects are missing from the printed image	108
If you still have a problem	109
Troubleshooting ink cartridge and printhead issues	110
Cannot insert an ink cartridge	111
Ink cartridge status messages	111
Cannot insert the printhead	111
Troubleshooting data communication issues	112
Communication failures between computer and printer	113
Wired network issues	114
Network port created does not match printer IP address (Windows)	114
Wireless network issues	114
Advanced wireless network troubleshooting	115
Add hardware addresses to a wireless access point (WAP)	117
Mobile Printing issues	117
Network configuration page	117
Troubleshooting general printer issues	119
Printer does not start	120
Printer does not print	120
Printer seems slow	120
Front panel is frozen	121
Cannot access the Embedded Web Server	121
Alerts	121
Front-panel error messages	122
HP Customer Care	124
Introduction	125
HP Professional Services	125
HP Support Center	125
HP Care Packs and Warranty Extensions	125
HP Installation	126
Customer Self Repair	126
Contact HP Support	126
Telephone number	127
Printer specifications	128
Functional specifications	129
Mobile Printing specifications	130
Physical specifications	131
Memory specifications	131
Power specifications	131
Ecological specifications	131
Environmental specifications	131
Acoustic specifications	132
Glossary	133

Match case Limit results 1 per page

Introduction

HP Customer Care oﬀers award-winning support to ensure you get the most from your HP DesignJet, providing

comprehensive, proven support expertise and new technologies to give you unique end-to-end support.

Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services,

phone and Web support, software updates and self-maintenance services. To ﬁnd out more about HP Customer

Care, please visit us at

http://www.hp.com/

go/graphic-arts

or call us on the telephone (see

Contact HP Support

on page

118

TIP:

By taking just a few minutes to register, you can improve your experience with HP and enjoy more eﬃcient

support. Click

http://register.hp.com/

to start. Also click

http://www.hp.com/

go/alerts

to get connected with

DesignJet updates, including product ﬁxes and enhancements.

HP Professional Services

HP Support Center

Enjoy a world of dedicated services and resources to ensure you always get the best performance from your

HP DesignJet printers and solutions.

Join the HP community at the HP Support Center, your large-format printing community, for 24×7 access to:

●

Multimedia tutorials

●

Step-by-step how-to guides

●

Downloads: the latest printer ﬁrmware, drivers, software, etc.

●

Technical support: online troubleshooting, customer care contacts and more

●

Workﬂows and detailed advice for completing various printing tasks from particular software applications

●

Forums for direct contact with the experts, both HP and your colleagues

●

Warranty tracking online, for your peace of mind

●

Latest product information: printers, supplies, accessories, software, etc.

●

Supplies Center for all you need to know about ink and paper

The HP Support Center can be found at the following urls:

●

http://www.hp.com/

go/T100/support

●

http://www.hp.com/

go/T125/support

●

http://www.hp.com/

go/T130/support

●

http://www.hp.com/

go/T525/support

●

http://www.hp.com/

go/T530/support

By customizing your registration for the products you have purchased and your type of business, and by setting

your communication preferences, you decide the information you need.

HP Care Packs and Warranty Extensions

HP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond the standard period.

ENWW

Introduction

117