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HP DesignJet T940 User Guide - Page 185

Customer Self Repair, Contact HP Support

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There is an HP Installation service that unpacks, sets up, and connects the printer for you. For more information on HP Care Packs, see http://cpc.ext.hp.com/portal/site/cpc. Customer Self Repair HP's Customer Self Repair program offers our customers the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this program, you can replace parts at your own convenience. Convenient, easy to use ● An HP Support Specialist will diagnose and assess whether a replacement part is required to address a defective hardware component. ● Replacement parts are express-shipped; most in-stock parts are shipped the very same day you contact HP. ● Available for most HP products currently under warranty or contract. ● Available in most countries. For more information about Customer Self Repair, see http://www.hp.com/go/selfrepair. Contact HP Support HP Support is available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this document. ● Review the relevant driver documentation. ● If you have installed third-party software drivers and RIPs, see their documentation. ● If you call your support representative, please have the following information available to help us answer your questions more quickly: - The product you are using (the product number and the serial number, found on the label at the back of the product). - If there is an error code on the front panel, note it down; see Front-panel error messages on page 174. - The computer you are using. - Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems or special software drivers). - The type of interface used on your product (USB or network). - The software and driver name and version number that you are currently using. - The Printer Service information, which you can get from the Embedded Web Server. In a Web browser, enter the IP address of your printer to access the Embedded Web Server. Then click Support > Service support > Service information > Display. If you need to send the information by email, you can download it as a file from your browser, and later send the file. ENWW Customer Self Repair 177

Section	Page
Introduction	9
Welcome to your printer	10
Printer models	10
Safety precautions	10
General safety guidelines	11
Electrical shock hazard	11
Fire hazard	12
Mechanical hazard	12
Heavy paper hazard	12
Ink handling	13
Warnings and cautions	13
Warning labels	13
Main components	14
Front view	14
Rear view	15
Turn the printer on and off	15
Front panel	17
Dim mode	18
Sleep mode	19
Change the language of the front-panel display	19
Change system options	19
HP DesignJet Utility	20
HP Print Preview	20
Embedded Web Server	21
Demo prints	21
Configure your printer	22
Connect the printer to your network	22
Modify network configuration	22
Install your printer under Windows	23
Uninstall the printer software under Windows	23
Install the software (Mac OS X)	23
Turn alerts on and off	23
Set up printer services	24
Verify printer connection to HP	24
Enable email printing with HP ePrint	25
HP ePrint job policies	25
Configure ePrint connectivity service	25
Configure firmware updates	26
Configure a network folder	26
Control access to the printer	32
Manage printer security with HP Connected	32
Embedded Web Server security settings	32
Front-panel security settings	32
Require account ID	32
Drivers	33
Specific Windows drivers	33
Set Windows driver preferences	33
Change the graphic language setting	33
Mobile printing	34
Accessibility	34
Front panel	34
Embedded Web Server	34
Other sources of information	35
Paper handling	36
General advice	37
Load a roll onto the spindle	38
Load a roll into the printer	40
Unload a roll	43
Quick procedure with paper on the roll	43
Front panel procedure with paper on the roll	43
Load a single sheet	44
The stacker	46
Manual printing with the stacker open	46
The basket	48
View information about the paper	48
Paper presets	48
To install a downloaded paper preset	49
Printing paper info	49
Move the paper	50
Maintain paper	50
Change the drying time	50
Turn the automatic cutter on and off	51
Clean cut	51
Networking	52
Introduction	53
Control network protocols	53
Enable or disable network protocols	53
Front-panel menu items	53
Link configuration methods	56
Troubleshooting	57
IO Configuration card	57
Reset network parameters	57
Link troubleshooting	58
Communication failures between computer and printer	59
Cannot access the Embedded Web Server	59
Cannot access the printer from the HP DesignJet Utility	59
Print jobs take too much time to be received by the printer	60
Print with Wi-Fi Direct	61
Step 1 - Setup the printer	61
Step 2 - (Android 4.4 onwards) setup a laptop, phone, or tablet	61
Printing	62
Introduction	63
Print from a USB flash drive	63
Print from the network folder	64
Print from a computer using a printer driver	65
Advanced print settings	65
Select print quality	66
Select paper size	67
Custom paper sizes	68
Select margin options	69
Print on loaded paper	70
Rescale a print	70
Change the treatment of overlapping lines	71
Preview a print	71
Print a draft	72
High-quality printing	72
If you have a high-resolution image	72
Print in gray shades	73
Print with crop lines	73
Use paper economically	73
Nest jobs to save roll paper	73
When does the printer try to nest pages?	74
What pages can be nested?	74
Which pages qualify for nesting?	74
How to turn nesting on and off	75
How long does the printer wait for another file?	75
Use ink economically	76
Unattended printing/overnight printing	76
Mobile printing	78
Introduction	79
Print from Android	79
Print from Chrome OS	79
Print and share from the HP Smart App	80
Print by email (HP ePrint)	80
Mobile specifications	80
Job queue management	81
Job queue in the front panel	82
Job queue actions	83
Pause the job queue	83
Reprint	84
Print next	84
Print now	84
Select when to print a job	84
See job details	84
Roll policies	84
Solve paper mismatch	85
Job queue options	85
Default printing preferences	85
Job deletion	86
Job queue in the Embedded Web Server or HP DesignJet Utility	86
Job queue page	86
Prioritize a job in the queue	87
Delete a job from the queue	87
Reprint a job in the queue	87
Job status messages	88
Reactivate a job on hold	88
Color management	89
Introduction	90
How colors are represented	90
A summary of the color management process	90
Color calibration	90
Color management from printer drivers	92
Color management options	92
Color options	92
Printing in color	92
Printing in grayscale	92
Printing in pure black and white	93
Default color spaces	93
Default RGB source profiles	93
Color management from the front panel	93
Practical printing examples	94
Print a draft for revision with the correct scale	95
Using Adobe Acrobat	95
Print a PDF multipage job from Adobe Acrobat Reader or Adobe Acrobat Pro	96
Using a raster driver	96
Print a document with the correct colors	96
Using Adobe Acrobat Reader	96
Using Adobe Acrobat Pro	99
Using Adobe Photoshop	103
Print a project	104
Using Autodesk AutoCAD	104
Using clip contents by margins	107
Print a presentation	107
Using Autodesk AutoCAD	107
Using Adobe Photoshop	110
Print and scale from Microsoft Office	111
Using Microsoft PowerPoint	111
Using Microsoft Project	112
Using Microsoft Excel	114
Retrieving printer usage information	115
Get printer accounting information	115
Check usage statistics	115
Check usage from the front panel	115
Check usage from the Embedded Web Server	117
Check usage statistics for a job	117
Check cost assignment	119
Handling ink cartridges and printhead	120
About the ink cartridges	121
Check the ink cartridges status	121
HP DesignJet Utility procedures	121
Remove an ink cartridge	121
Insert an ink cartridge	122
About the printhead	124
Check the printhead status	124
Remove the printhead	125
Insert the printhead	128
Storage of anonymous usage information	131
Safe mode	131
Maintaining the printer	132
Check printer status	133
Clean the exterior of the printer	133
Maintain the ink cartridges	133
Move or store the printer	133
Update the firmware	134
Automatic firmware updates	134
Manual firmware updates	134
Update the software	135
Printer maintenance kits	135
Secure File Erase	135
Disk Wipe	136
Supplies and accessories	137
How to order supplies and accessories	138
Order ink supplies	138
Order paper	138
Order accessories	141
Introduction to the accessories	142
Spindle	142
3-in Spindle Adaptor Kit	142
Troubleshooting paper issues	143
Paper cannot be loaded successfully	144
Unsuccessful roll load issues	144
Unsuccessful sheet load	144
Paper loading error messages	145
Paper type is not in the driver	145
Glossy paper	145
Matte paper	145
General-purpose paper	145
Black ink is easily removed when touched	146
After printing, the paper has wrinkles or there is too much ink	146
Printer printed on the wrong paper type	146
Automatic cut not available	146
On hold for paper	146
Which criteria are used to decide on which roll a job will be printed?	147
When is a job put on hold for paper?	147
If I load a new roll of paper, will jobs that were on hold for paper be automatically printed?	147
I don’t like jobs being put on hold for paper. Can I prevent it?	147
My job is exactly as wide as the roll of paper that is loaded on the printer, but is put on hold for ...	147
The paper has jammed in the print platen	147
The paper has jammed in the stacker	152
The printer reports unexpectedly that the stacker is full	152
A strip stays on the output tray and generates jams	153
Printer displays out of paper when paper is available	153
Prints do not fall neatly into the basket	153
Sheet stays in the printer when the print has been completed	153
Paper is cut when the print has been completed	153
Cutter does not cut well	153
Roll is loose on the spindle	153
Recalibrate the paper advance	154
Recalibrating the paper advance procedure	154
Return to default calibration	155
Troubleshooting print-quality issues	156
General advice	158
Horizontal lines across the image (banding)	158
Whole image is blurry or grainy	159
Paper is not flat	160
Print is scuffed or scratched	160
Ink marks on the paper	161
Horizontal smears on the front of coated paper	161
Ink marks on the back of the paper	161
Black horizontal lines on yellow background	161
Black ink comes off when you touch the print	162
Edges of objects are stepped or not sharp	162
Edges of objects are darker than expected	162
Horizontal lines at the end of a cut sheet print	162
Vertical lines of different colors	163
White spots on the print	163
Colors are inaccurate	163
Colors are fading	164
Image is incomplete (clipped at the bottom)	164
Image is clipped	164
Some objects are missing from the printed image	165
Lines are too thick, too thin or missing	166
Lines appear stepped or jagged	166
Lines print double or in the wrong colors	167
Lines are discontinuous	167
Lines are blurred	168
Line lengths are inaccurate	168
Image Diagnostics Print	169
Corrective action	171
If you still have a problem	172
Troubleshooting ink cartridge and printhead issues	173
Cannot insert an ink cartridge	174
Ink cartridge status messages	174
Cannot insert the printhead	174
The front-panel display recommends reseating or replacing the printhead	174
Clean the printhead	175
Align the printhead	175
Printhead status messages	176
Troubleshooting general printer issues	177
Printer does not print	178
Front panel fails to initialize	178
Printer seems slow	179
Communication failures between computer and printer	179
Cannot access the Embedded Web Server	179
Cannot access the network folder	180
Cannot connect to the Internet	180
Web Services issues	180
Automatic file system check	180
Alerts	181
Front-panel error messages	182
System error log	182
HP Customer Care	183
Introduction	184
HP Professional Services	184
HP Support Center	184
Download printer software	184
HP Care Packs and Warranty Extensions	184
Customer Self Repair	185
Contact HP Support	185
Telephone number	186
Printer specifications	187
Functional specifications	188
Mobile printing specifications	190
Physical specifications	190
Memory specifications	190
Power specifications	191
Environmental specifications	191
Acoustic specifications	191
Glossary	192

Match case Limit results 1 per page

There is an HP Installation service that unpacks, sets up, and connects the printer for you.

For more information on HP Care Packs, see

http://cpc.ext.hp.com/

portal/site/cpc

Customer Self Repair

HP's Customer Self Repair program oﬀers our customers the fastest service under either warranty or contract. It

enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this

program, you can replace parts at your own convenience.

Convenient, easy to use

●

An HP Support Specialist will diagnose and assess whether a replacement part is required to address a

defective hardware component.

●

Replacement parts are express-shipped; most in-stock parts are shipped the very same day you contact

HP.

●

Available for most HP products currently under warranty or contract.

●

Available in most countries.

For more information about Customer Self Repair, see

http://www.hp.com/

go/selfrepair

Contact HP Support

HP Support is available to you by telephone. What to do before you call:

●

Review the troubleshooting suggestions in this document.

●

Review the relevant driver documentation.

●

If you have installed third-party software drivers and RIPs, see their documentation.

●

If you call your support representative, please have the following information available to help us answer

your questions more quickly:

–

The product you are using (the product number and the serial number, found on the label at the back

of the product).

–

If there is an error code on the front panel, note it down; see

Front-panel error messages

on page

174

–

The computer you are using.

–

Any special equipment or software you are using (for example, spoolers, networks, switch-boxes,

modems or special software drivers).

–

The type of interface used on your product (USB or network).

–

The software and driver name and version number that you are currently using.

–

The Printer Service information, which you can get from the Embedded Web Server. In a Web browser,

enter the IP address of your printer to access the Embedded Web Server. Then click

Support

Service

support

Service information

Display

. If you need to send the information by email, you can

download it as a ﬁle from your browser, and later send the ﬁle.

ENWW

Customer Self Repair

177