HP Designjet 2000/3000cp HP DesignJet ColorPro - User's Guide - Page 5

About HP Customer Care, What to Do Before You Call - designjet review

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About HP Customer Care About HP Customer Care As your strategic support partner, we make it our business to help keep your business running smoothly. HP Customer Care offers award-winning support to ensure you get the most from your HP DesignJet. HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give customers unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. To find out more about HP Customer Care, please visit us at: www.hp.com/go/support. Menu What to Do Before You Call 1. Review the troubleshooting suggestions in this document: - In the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Microsoft Windows). - If you have installed third-party software drivers and RIPs refer to that user documentation. - If the problem appears to be related to your software application, first contact your software vendor. 2. If you still have difficulty, refer to the HP Support Services booklet shipped with this printer. This document contains a comprehensive list of various support services available to help solve printer problems. HP DesignJet ColorPro Series: User's Guide (version 1) page 5 of 64

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About HP Customer Care
HP DesignJet ColorPro Series: User’s Guide (version 1) page 5 of 64
Menu
About HP Customer Care
As your strategic support partner, we make it our business to help keep your
business running smoothly. HP Customer Care offers award-winning support
to ensure you get the most from your HP DesignJet.
HP Customer Care provides comprehensive, proven support expertise and
leverages new technologies to give customers unique end-to-end support.
Services include setup and installation, troubleshooting tools, warranty
upgrades, repair and exchange services, phone and Web support, software
updates, and self-maintenance services. To find out more about HP Customer
Care, please visit us at:
www.hp.com/go/support
.
What to Do Before You Call
1.
Review the troubleshooting suggestions in this document:
-
In the relevant driver documentation supplied with this printer (for users
sending PostScript files or those using Microsoft Windows).
-
If you have installed third-party software drivers and RIPs refer to that
user documentation.
-
If the problem appears to be related to your software application, first
contact your software vendor.
2.
If you still have difficulty, refer to the HP Support Services booklet
shipped with this printer. This document contains a comprehensive list of
various support services available to help solve printer problems.