HP Designjet 2500/3500cp HP DesignJet 2500/2000CP Printer - User's Guide
HP Designjet 2500/3500cp Manual
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- HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 1
C4704A/C4703A HP DesignJet 2500/2000CP Printer 18 425 488 4998 2000 325 1584 58% 14% 20% 8% User's Guide - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 2
to refer the instruction manual in order to HP DesignJet printer products including all the HP software, hardware, firmware and accessories for the HP DesignJet printers are Year 2000 Compliant. HP DesignJet printers will function with all the reliability and quality associated with Hewlett-Packard - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 3
C4704-90241 English 1 User's Guide HP DesignJet 2500CP/ 2000CP Printer - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 4
with the HP DesignJet CP Ink System (Imaging ink) n Specific information directly associated with the HP DesignJet CP Ink System UV (UV Pigmented ink) n Information on using the Take Up Reel. The Assembly Instructions contain: Step by step instructions for unpacking the printer and installing - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 5
the printer's current configuration Turning on the Take up Reel Make selections in the front-panel menu Clear a media jam Solve image quality problems How to Solve Ink System Problems Interpret a front-panel message Order accessories To find any other information Go to ... ÏThe Setup Guide. ÏThe - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 6
Media 3-2 Some Important Points about Media Types 3-3 Supported Media Types 3-4 Using the Ink System UV Outside 3-5 Laminating the Media after Printing 3-5 Applying the Overlaminate to a Finished Print 3-5 Installing the Final Print 3-6 Media Types 3-8 HP Commercial Names of Media Types 3-8 iv - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 7
About the Ink System 4-2 The HP DesignJet CP Ink Systems 4-2 Main Features of the HP DesignJet CP Ink System 4-2 What is an Ink System? 4-3 How to Identify the HP DesignJet CP Ink System UV Components 4-4 Identifying the Ink System in the Printer 4-4 When Does the Ink System Refill the Printheads - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 8
Size and Clipped Images 5-7 Page Size and Nesting (Roll Media Only) 5-7 Page Size and Accuracy 5-8 Page Size Using the HP DesignJet CP UV Ink System 5-10 Selecting the Ink Emulation Mode 5-11 Adjusting Margins for Roll and Sheet Media 5-12 Margins and Automatic Cutting 5-14 Print Margins using the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 9
Series Nesting Pages 7-11 When Does the Printer Try to Nest Pages? 7-13 Which does the Printer Wait for Another File? Printer 8-1 Viewing the Current Overall Configuration of the Printer Printer for Accuracy 8-6 When to Recalibrate the Printer 8-6 To Recalibrate the Printer Your Printer with More - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 10
Selecting Transport Mode 10-7 Removing the Printheads 10-8 Removing the Printhead Cleaners 10-9 Removing the Ink Cartridges 10-11 Switching off and Disconnecting the Printer 10-13 Troubleshooting 11-1 A Note About Troubleshooting 11-2 Where to Find Help in Solving Problems 11-3 Finding the Source of - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 11
is Ejected when You Switch On the Printer 11-30 Solving Ink System Problems 11-31 Missing Ink System 11-31 Ink System Error 11-31 Summary of Ink System Defect Messages 11-32 If the Replace Ink System Key does not Work 11-34 If Brand New Printheads have Problems 11-34 If there is a Failure after - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 12
a Black and White Print When You Expected a Color Print 11-49 If the Printer has Printed a Different Print than the One You were Expecting 11-50 Solving Front-Panel Problems 11-51 If the Replace Ink System Key Does Not Work 11-51 If None of the Front-Panel Keys Work 11-51 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 13
1 Welcome 1 A Five-Minute Guide To Your Printer 1-2 Front View of Printer 1-9 Rear View of printer 1-10 1-1 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 14
Five-Minute Guide To Your Printer A Five-Minute Guide To Your Printer 2500CP Only Your Printer's Main Features Your printer is an E/A0-size inkjet printer designed for printing high-quality, largeformat color or monochrome images. Some major features of the printer are: n Large capacity ink system - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 15
Take Up Reel Accessory Welcome A Five-Minute Guide To Your Printer Available with your printer as an option is the Take Up tube and a media weight. As the media is fed out of the printer (1) it travels down the front of the printer, around the Media Weight (2) and then onto the Core Tube (3). The - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 16
Welcome A Five-Minute Guide To Your Printer The HP DesignJet CP Ink Systems There are two HP DesignJet CP Ink Systems designed together with your HP DesignJet 2500CP or 2000CP printer. Both Ink Systems include three-components; printhead, printhead cleaner and ink cartridge to provide large-capacity - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 17
A Five-Minute Guide To Your Printer Automatic color calibration improves color consistency between prints. The printer prints a test target image and measures the image color with a sensor to generate a color calibration value that is applied to the PostScript imaging process. Ink emulation (2500CP - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 18
vinyl For detailed information on Hewlett-Packard media, see pages 3-4 of this manual and the Media Guide for the HP DesignJet CP Printers provided with your printer. The following media types are supported for HP DesignJet CP Ink UV (UVPigmented Ink) n HP Heavyweight Coated paper n Opaque Vinyl - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 19
Welcome A Five-Minute Guide To Your Printer The 2500CP printer comes with an HP JetDirect network interface card, for LAN connections, as well as a parallel interface for a direct connection to your computer. See the Setup Guide for information on connecting your printer to a computer or - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 20
a PostScript file as opposed to files formatted in other printer languages (HP-GL/2 or RTL). Throughout this manual, references to "PostScript files" mean files sent to the printer using the HP DesignJet PostScript driver supplied with the printer and installed by you on your Macintosh or PC. If - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 21
Front View of Printer Window Ink Cartridges (inside) Roll Cover Media Bin Storage Shelf Welcome A Five-Minute Guide To Your Printer Printheads (inside) Front Panel Display Front Panel Printhead Cleaners (inside) Standby Switch Media Lever Media-Entry Slot C4704106 1-9 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 22
Welcome A Five-Minute Guide To Your Printer Rear View of printer Parallel Interface Pocket for Quick Reference Guide and Media Knife Network Interface Power Switch Socket for power cord Slots for Upgrades C4704109 1-10 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 23
the Current Configuration 2-7 Entering the Menu System 2-8 Printing the Menus 2-9 Printing Other Internal Prints 2-12 Navigating the Menu System 2-14 Menu Graphics Used in This Manual 2-15 Navigation Examples 2-16 Other Types of Front-Panel Display Information 2-28 2-1 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 24
the Front Panel The Front Panel The Front Panel The front panel of the printer is made up of four functional areas as shown below: Display Section Cancel Form Feed and Cut Replace Ink System Action Keys Previous Receiving Print Current Configuration (Press both Keys) Enter Pause Color - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 25
printer. PAGE FORMAT Mirroring - and messages. Menu Title Menu Option C4704007 STATUS Aligning printheads C4704034 - These messages may concern printer error and status messages. Later sections of this chapter give detailed instructions for using the display keys to navigate the menu system and - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 26
operation (Cancel). n advance and cut media (Form Feed and Cut). n replace ink system components (Replace Ink System). n pause the printer (Pause). Cancel Form Feed and Cut Replace Ink System Pause Action Keys C470432a dddddddy See chapter 7, Managing Your Prints, for information on the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 27
Front Panel The Front Panel The status lights provide status information about the current configuration and state of the printer. These lights are described later in this manual Receiving NOTE Pause Color Mono Best Normal Fast Print Quality Status Lights C4704031 In most cases, settings in - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 28
I/O activity such as receipt of a file. NOTE Standby switch C4704131a You can manually place the printer in standby mode by pressing the Standby switch when the printer is in normal operating mode. When you manually put the printer in standby mode, it will not "wake up" until you press the switch - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 29
Panel Printing the Current Configuration Printing the Current Configuration The display section is used for setting the printer's configuration. You can print out a report showing the printer's current configuration by following the steps below. 1 Make sure that media is loaded. See page 3-13 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 30
Using the Front Panel Entering the Menu System Entering the Menu System 1 Make sure a status screen is displayed, as shown in the example below: STATUS Ready 2 Press the Enter key. C4704034 Either the SHORT MENUS screen SHORT MENUS Queueing & Nesting C4704008 or the FULL MENUS screen: Only - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 31
the Menus NOTE You can see the complete menu structure available on the printer by printing the Front-Panel Menus print. To help understand the menu panel display may show FULL MENUS, not SHORT MENUS, depending on your printer settings. You can print the internal prints in either mode. C4704034 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 32
the Front Panel Printing the Menus c Press Enter. d Press ↓ or ↑ until Menu is displayed. 2500CP Only INTERNAL PRINTS Menu C4704034 e Press Enter. The printer prints a menu tree of the entire front-panel menu structure. The Receiving light flashes while the file is being processed, and then the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 33
pen settings): There are six columns: 1 contains the highest level menu options. 6 contains the lowest level menu options. 1 2 3 4 5 6 C4704005 Row associated with first level menu (HP-GL/2). Area expanded for use in the navigation example in this chapter. 2-11 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 34
of ink used per color. The counts in this report are estimates. Image quality print The Image Quality print can be used to help diagnose whether the printer has image quality problems, and if problems exist, help determine the cause of image quality problems see chapter 11, Troubleshooting, for - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 35
servicing, such as the current configuration, operating conditions (temperature and humidity), ink levels, and other statistics about printer usage. n Menu The Menu print shows the complete menu structure available on the printer to help you in locating menu options in the front panel. HP-GL - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 36
, when in the menu system (equivalent to moving one column to the right [→] in the Front-Panel Menus print). C4704006 b. Change the printer's configuration to the displayed choice to the configuration, that is, selecting an option from the the lowest level menu [↵]. 1The colored arrows shown - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 37
the end of this chapter, there are some examples of navigating the menu system, showing all the menu displays available. In the rest of this manual, a menu graphic is displayed in the left margin when you need to use the menu system. This menu graphic gives a concise explanation of how to - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 38
Using the Front Panel Navigation Examples Navigation Examples Use the following examples to practice navigating the menu system. All examples assume that you have entered the menu system from the STATUS screen shown below. STATUS Ready C4704034 Selecting the Full Menu Mode u Make sure the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 39
4 Press Enter. Using the Front Panel Navigation Examples MENU MODE Short* 5 Press ↓. C4704034 MENU MODE Full 6 Press Enter. C4704034 UTILITIES Menu mode=Full → 7 Press Previous. C4704034 FULL MENUS Utilities → C4704034 8 Press Previous again to return to the STATUS screen in the front- - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 40
the Front-Panel Menus print on page 2-20 correspond to the numbered instructions. From the previous example, you should now have the STATUS screen to the IMAGE QUALITY settings second-level menu. The Ink emul. option is displayed. IMAGE QUALITY Ink emul.=Euroscale→ C4704034 4 Press the ↓ key once - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 41
Using the Front Panel Navigation Examples 5 Press the Enter key to select the option and move to the Color calibration third-level menu. The option currently selected is displayed with a *. COLOR CALIBRATION On* C4704034 6 Change the displayed option by pressing the ↓ or the ↑ key. COLOR - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 42
see the option that you selected displayed with a *. 1 ↓ ↓ FULL MENUS Image quality→ 8← 2→ Ink emul.= 3↓ Color Calib.= → 7← EuroScale* TOYO Enhanced Native SWOP 4→ On* Now Off 5↑↓ 6↵ Printhead service= Check=Frequency→ Refill Now Align Now C4704040 NOTE A → character in a menu option - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 43
/2 Settings In this example, you will change the Merge setting in the HP-GL/2 Settings. The arrows on the excerpt of the Front-Panel Menus print on the next page correspond to the numbered instructions. You should now have the STATUS screen displayed on the front panel, with FULL MENUS mode selected - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 44
On C4704034 7 Press the Enter key to set Merge equal to the new displayed value. You will be returned to the Merge second-level menu. HP-GL/2 Merge=On → C4704034 8 To exit the menu system, press the Previous key twice. STATUS Ready C4704034 2-22 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 45
the menu system and repeat steps 1 to 4, you will see the option that you selected displayed with a *. 1 FULL MENUS HP-GL/2 Settings → 8← 2→ Palette= 3↓ Merge= → 4← Define Palette= Software* Palette A Palette B Factory 4→ Off* On 5↑↓ 6↵ Palette A Palette B Factory C4704009 A → character in - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 46
Using the Front Panel Navigation Examples Changing Margins This example shows how to adjust the page margins. u Make sure the STATUS display level is shown on the front panel: STATUS Ready C4704034 1 Enter the menu system by pressing the Enter key. FULL MENUS Queueing & Nesting C4704034 Either the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 47
5 Press the Enter key to display the MARGINS menu. Using the Front Panel Navigation Examples MARGINS Extended* C4704034 6 Use the ↑ and ↓ keys to display the available options and, when the desired option is displayed, press the Enter key to select it as the setting for Margins. 7 To exit the menu - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 48
Changing the Drying Time This example adjusts the drying time, a setting used to suit different environmental conditions, in the DRYING TIME menu. The printer must be in full menu mode for this example. u Make sure the STATUS display level is shown on the front panel.: STATUS Ready C4704034 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 49
5 Press the Enter key to display the DRYING TIME menu. Using the Front Panel Navigation Examples DRYING TIME Automatic* C4704034 6 Use the ↑ and ↓ keys to display the available options and, when the desired option is displayed, press the Enter key to select it as the setting for Drying time. 7 To - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 50
in the front panel, such as those displayed for selecting media type during media loading: FULL MENUS Ink level Full menu mode SELECT MEDIA Coated Paper C4704034 or the amount of ink remaining: Cyan Yel Mgnta Black C4704041 There are other selection menus which are not part of the main - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 51
1 Working with Media 3 Choosing Media 3-2 Using the Ink System UV Outside 3-5 Handling Your Media 3-12 Loading Roll Media 3-13 Loading Media onto the Take Up Reel accessory 3-19 Unloading Media from the Take Up Reel accessory 3-26 Removing a Roll from the Printer 3-30 Installing a New Roll into the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 52
thoroughly tested. All HP printing components (printer, ink system, and media) have been designed to work together to give trouble-free performance and optimal image quality. For detailed information on Hewlett-Packard media, see page 3-4, Supported Media Types, and the HP DesignJet Papers and Films - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 53
, the ink density, dithering method, and number of passes of the printheads. For more details, see the table on page 3-10, Combinations of Media Type and Print Quality. n Included with this printer is an HP DesignJet Papers and Films catalog which gives ordering details for Hewlett-Packard media - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 54
the only media that is compatible with both the HP DesignJet CP Ink System and the HP DesignJet CP Ink System UV. NOTE:To order the above media types see page 3-8, HP Commercial Names of Media Types and the pamphlet Media Guide for the HP DesignJet printers. From time to time, new media types may - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 55
Working with Media Using the Ink System UV Outside Using the Ink System UV Outside Laminating the Media after Printing NOTE After you have printed a file using the HP DesignJet CP Ink System UV on 3M™ Changeable Opaque Imaging Media 8522CP and before displaying the print outdoors, it must be - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 56
Working with Media Using the Ink System UV Outside Installing the Final Print Recommendations to Follow When Installing the Final Print Follow these recommendations when the final print is to be displayed outdoors: n - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 57
CAUTION Working with Media Using the Ink System UV Outside Always apply the final print to the surface by hand or using a squeegee with a low friction paper sleeve. 1 Position the final print on the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 58
(for UV inks) 3M Opaque vinyl *HP DesignJet CP Ink Systems are not compatible with media designed for previous HP DesignJet printer models and inks. Make sure your media is designed for HP DesignJet CP Ink Systems. See the Media Guide for the HP DesignJet CP Printers provided with your printer for - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 59
the different supported media types. film-backlit Opaque vinyl UV Opaque Vinyl Opaque printer, make sure the coated side of the media is facing downwards. NOTE:To order the above media types see page 3-8, HP Commercial Names of Media Types and the pamphlet Media Guide for the HP DesignJet printers - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 60
photo Yes Semi-gloss photo Yes Imaging film-backlit Yesb Opaque vinyl Yes UV Opaque Vinyl Yes Normal Yes Yes Yes Yes Yes Yes Yes Besta Yes are using a third-party Raster Image Processor (RIP) to print with your printer, the above table may not apply. In this case, consult your RIP vendor for - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 61
with Normal Mode You should always select the media type in the front-panel menu that matches the media type you have loaded in the printer, with the following one exception: Printing on Coated Papers Using Normal Mode n If you are loading Coated paper or Heavy coated paper, and you intend - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 62
Handle film and glossy media by the edges or wear cotton gloves. Skin oils can interact with the ink and cause it to smear. n Although the standard ink systems supplied with this printer have excellent lightfastness, colors will eventually fade or change if exposed to sunlight over a long period of - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 63
not evenly cut or if it is skewed (not perpendicular to the guides), continue with the next procedure. If the media is cut correctly go to step 3. The knife used in the next step is sharp. Be sure the printer's wheels are locked. Keep fingers clear of the cutting path. Keep the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 64
Media Loading Roll Media NOTE:Make sure the media lever is in the raised position. 3 Open the roll cover and insert the media into the printer. C4704124a 4 Holding the media at the sides, align its right edges with the perforated line on the entry platen C472357 5 Press the ↓ key next to - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 65
Working with Media Loading Roll Media 6 Use the ↑ and ↓ keys until the display shows the type of media you are loading and then press the Enter key. Previous SELECT MEDIA Coated paper Enter C4704030 3-15 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 66
Working with Media Loading Roll Media 7 Align the media. a When the front panel displays "Lower Lever". Lower the media lever. Lower Lever C4704034 b The front panel displays: C4704130 Pull/Align edges to roll C4704034 c Take hold of the edges of the media now extending from the exit slot and - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 67
Impom iIomitpruoymui iIomitpruoymui C4723128a e When you have aligned the media lift the lever. Lift lever after aligninagfter aligning C4704016 C4704131 f The printer checks that the media is aligned properly. If the alignment is successful the front panel displays: Close roll cover Continue - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 68
roll cover and press the ↓ key. 9 When the ↓ key is pressed the next step depends on the type of printer you have: a If you do not have a Take Up Reel installed the printer displays: Ready to print C4704016 b If you do have a Take Up Reel installed and it is set to ON - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 69
onto the Take Up Reel accessory CAUTION To start this procedure you need to have a roll of media installed into the printer see page 3-32, Installing a New Roll into the Printer and 3-13, Loading Roll Media. Using Back-lit media with a separate slip sheet is not recommended for use with the Take - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 70
core must be positioned on the spindle so that the media is in the center, between the media guides. Adjust the media guides as shown below. The media guides may be slightly stiff on the spindle, you may have to use both hands. C472366 4 When the adjustment is made, pull the adjustment levers - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 71
Working with Media Loading Media onto the Take Up Reel accessory 5 Pull the media down taut to the position shown below. Do not attempt to pull more media from the printer, if you need more media use the front panel. C472334 3-21 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 72
Working with Media Loading Media onto the Take Up Reel accessory 6 Use a small amount of sticky tape (see note below) to attach the media to the core. Use three strips, one at each side of the media and one in the middle. Stick the middle one first. NOTE:Use only tape which will not tear the media - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 73
Working with Media Loading Media onto the Take Up Reel accessory 8 Important: Press the media wind button on the Take Up Reel panel indicated below to wind the media once around the core. Media wind button C472337 3-23 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 74
Working with Media Loading Media onto the Take Up Reel accessory 9 Press the ↓ button on the front panel to advance some more media, advance about the amount shown below to enable you to insert the Media Weight It is important that the Media Weight is the same width as the media you are using. By - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 75
is important to ensure that the Take Up Reel sensor is not blocked. 12 Shown below is how the printer should look when it is in operation. As media is fed from the printer it drops down in a loop and up into the Take Up Reel spindle. C472347 Make sure endcaps are - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 76
see page 3-30, Removing a Roll from the Printer. To unload roll media from the Take Up Reel perform the following procedure. NOTE:Before unloading media ensure the ink is dry; see page 3-44, Drying time (With a Take Up Reel). 1 Press the Form feed and cut button on the front panel. Cancel Form - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 77
3 The front panel displays: Working with Media Unloading Media from the Take Up Reel accessory Remove Media Weight Continue-----------> C4704016 4 Press continue. 5 Press the media wind button shown below to wind the media hanging down onto the Take Up Reel. The front panel displays: Wind the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 78
Working with Media Unloading Media from the Take Up Reel accessory 8 Slide open the spindle lock on the right hand side of the Take Up Reel. Spindle lock C472358 9 Remove the Take Up Reel spindle. A B CC447732434499aa 3-28 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 79
Working with Media Unloading Media from the Take Up Reel accessory 10 Remove the Take Up Core from the Take Up Reel spindle. Take Up Reel spindle Media guide Take Up Core (with media) C472350c To remove roll media from the printer perform the following procedure. 3-29 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 80
Working with Media Removing a Roll from the Printer Removing a Roll from the Printer 1 Wait until the appropriate drying time has passed See page 3-44, Drying time (With a Take Up Reel) 2 Lower the Media lever. C4704130 3 Open the roll - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 81
. C472374 6 You have completed removing the old roll media from the printer. If you are not immediately loading another roll of media into the printer, replace the removable spindle media guide onto the spindle and install it back into the printer. To load a new roll of media, continue with the next - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 82
the only media that is compatible with both the HP DesignJet CP Ink System and the HP DesignJet CP Ink System UV. Therefore, if you have changed the Ink System and the media you are loading is incompatible with the new Ink System, the printer will automatically reject the non-compatible media. See - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 83
Working with Media Installing a New Roll into the Printer 4 Place the spindle vertically on the floor, with the fixed spindle media guide at the bottom. Take off the removable spindle media guide from the top of the spindle, and slide the new roll onto the spindle. The leading edge of the media - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 84
Working with Media Installing a New Roll into the Printer 6 Insert the printer spindle so that the fixed media guide is on the right (A) and the removable media guide is on the left (B). Push in firmly on both ends. Make sure the media remains flush against the media stop. B A C4704122a The media - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 85
open the spindle lock on the right hand side of the Take Up Reel. 12'' / 305mm C472358 2 Remove the Take Up Reel spindle from the printer as shown by pulling firmly on each end of the spindle, A then B. B 42'' / + + + =1=30=6565'07'/4'9'm'/'11/15m23m770m2mmmm A 12'' / 305mm C472349d 3-35 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 86
new Core you have chosen onto the spindle and re-install the left hand guide assembly. NOTE:You can also use an empty cardboard tube to replace the plastic Take Up Core that was supplied with your printer. It is important that the Take Up Core is the same width as the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 87
Take Up Reel Accessory Alternatively you can use an empty media cardboard core. NOTE:Ensure the Take Up Core is pushed firmly into both media guides. NOTE:If you want to use a three inch cardboard core then use the 3 inch core adaptors shown below. Take Up Reel spindle Right hand media - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 88
Working with Media Changing the Core Tube on the Take Up Reel Accessory 6 Install the Take Up Reel spindle into the printer by pushing firmly on each end of the spindle, A then B. B 4+2+''+/=1=30=6565'07'/4'9'm'/'11/15m23m770m2mmmm A 12'' / 305mm C472349b 7 Slide shut the spindle lock on the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 89
first) always use this orientation for PostScript files Which side up? As you load the sheet, it is the side facing down on which the printer prints. With most media types, the two sides are different and so it is important to load the sheet correctly. Loading a sheet 1 You cannot load - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 90
until it buckles slightly. That is, push it all the way until the media stops. Let go of the media when the printer begins to pull it in. Cancel C4704129a 5 Press ↑ next to the front-panel display to indicate you are loading a sheet. Previous Sheet load ---------> Roll load - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 91
Working with Media Loading sheet media *For information on media types, see page 3-2, Choosing Media. 7 The printer moves the sheet in and out to check its size and alignment, and then advances it to the start of the page. 8 When the "Status/ - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 92
time (With a Take Up Reel)). No drying time is necessary for some combinations of media types and print modes. 2 Gently pull the sheet from the printer. C4704141a 3-42 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 93
the perforated line on the platen, you may notice the trailing edge is displaced from the line by a small distance and the printer will not accept the media. The printer can accept poorly cut media that is displaced less than 1.0 cm from the perforated line. NOTE The Skew tolerance feature is - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 94
Reel the ink must be printer will slow down the printing process to allow more time before being wound onto the Take Up Reel, this is called the Drying Time. There are three settings to Drying Time: None This setting means there is no delay to the printing process. Hewlett-Packard has tested the HP - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 95
operate the printer under the following environmental conditions: HP Media Type High-gloss photo Semi-gloss photo Imaging film-backlit Width of printing area 24 inches or more 24 inches or more 24 inches or more Max.% Relative Humidity 50 50 40 Max. Temperature 0C 30 30 35 Manual In this - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 96
Reel) On some media types, the ink needs time to dry before the media is unloaded. The printer automatically determines the appropriate drying time, based excellent results. CAUTION Drying time setting Automatic* Manual None Result The printer automatically adjusts the drying time for the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 97
Optimum Refill Performance using non-HP media. 4-6 Monitoring the Ink Level 4-9 Removing and Replacing Ink Systems 4-11 After replacing the Ink System 4-23 Removing and Storing Partially Used Ink Systems 4-24 Storing the Ink System in the HP DesignJet CP Ink System Storage Container 4-25 4-1 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 98
. The HP DesignJet Ink system UV is available from your local Hewlett-Packard printer dealer. NOTE:The Imaging and UV inks are very different in composition. Be careful when installing and storing ink systems, never mix ink system components. Main Features of the HP DesignJet CP Ink System Designed - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 99
media and a reservoir which holds enough ink for several prints. The actual number of prints between refills depends on the size and type of images you are printing. Printhead Cleaner The printer uses the printhead cleaner to clean and maintain the printhead to ensure best possible image quality - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 100
HP DesignJet CP Ink System UV is similar to the HP DesignJet CP Ink System. To help you easily identify the UV Ink System each component is marked with the following symbol after the name HP DesignJet CP Ink System UV: C6240008a Be sure to check all components; printhead, printhead cleaner and ink - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 101
which is larger than E/A0, the printer may stop during the print to refill. The printer contains algorithms to find the best place in a print to stop for a refill. If you are using UV pigmented ink, you may not be able to print a large image without the printer stopping to refill the printheads. 4-5 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 102
and using non endorsed media types, defects can occur as the ink dries on the media while a print is paused to refill the printheads. If you are experiencing this problem you can change the way the printer refills. Your printer can use three different refill types, they are optimized for different - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 103
Photo High-Gloss Photo Opaque Vinyl B B B B B B B B B C C C Media for UV ink Fast Normal Best Heavy Coated A A A UV Vinyl B B B UV Custom Media A B B B UV Custom Media B A A A UV Custom Media C A A A UV Custom Media D B B B NOTE:The refill types shown are the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 104
before printing a very large (long axis) or dense print that may require more ink than the minimum volume in the printhead. Select Refill in the Printhead service menu. Refill causes the printer to refill all four printheads immediately. If a file is being printed when you select Refill, the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 105
display may not provide a precise measurement of the amount of ink remaining in the ink cartridges. The actual amount of ink left may vary depending on your ink system components and printer. When the last indicator starts blinking, you may run out of ink at any time. If you do completely run out of - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 106
time it is low on ink. n The printer stops printing due to an abnormal increase in the temperature of the printhead (normally because there is no ink), and at the same time it is low on ink. n The ink level monitor estimates that the ink system has used so much ink that it is beyond all possible - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 107
up. The UV ink systems and other non-UV ink systems are not compatible. Contamination of one ink system with the other will result in you having to replace both the ink systems. The front-panel display will prompt you to replace components in the following order: 1 Remove and replace printheads - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 108
Systems IMPORTANT CAUTION To get the best images from your HP DesignJet CP Ink System UV always follow these important rules: n Change all three components for each ink color set together. The printhead, printhead cleaner, and ink cartridge should all be new every time you replace a color unless - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 109
not open the window before the "Open window to access printheads" message is displayed. Follow the instructions in the front-panel display. If there are any problems during the installation, the printer will give you instructions in the front-panel display. Descriptions of all front-panel messages - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 110
Working with Ink Systems Replace the Ink System After you open the window, the printer will display the following message on the front panel. Blinking indicators show which printheads must be replaced. In the following example, the yellow printhead needs to be replaced. Replace printhead(s) Yellow - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 111
with Ink Systems Replace the Ink System 4 Insert the printhead into the stall with the color dot that matches the color of the printhead label. Press down lightly and push the printhead away from you (toward the back of the cradle) until it snaps into place as shown below. NOTE:The printhead colors - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 112
Working with Ink Systems Replace the Ink System 2 Removing and Replacing the Printhead Cleaner WARNING When you open the right door of the printer, the printhead cleaners move to the opening in the printer for replacement. Keep hands clear of the opening until the printhead cleaners stop moving. 1 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 113
Working with Ink Systems Replace the Ink System 2 Press down on the printhead cleaner handle and pull it out of the printer. Discard the used printhead cleaner. C4707138 3 Insert the new printhead cleaner into the matching color-coded slot in the printer. C4704139 4 Repeat steps 2 and 3 for any - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 114
Working with Ink Systems Replace the Ink System 5 Close the right door on the printer. C4704107 The front panel will display the message "Open left door to access ink cartrg.". Continue with the next procedure, Removing and Replacing the Ink Cartridges. 4-18 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 115
After you open the left door, the printer displays the message shown below on the front panel. The blinking indicator shows which ink cartridge must be replaced. In the example below, the yellow ink cartridge needs to be replaced. Replace ink cartridge(s) Yellow Cyan Magenta Black C4704036 4-19 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 116
pressing down on the quick-release button (1), unplug the ink cartridge tube by pulling the tube connector away from the printer (2). 1 2 1 CAUTION 2 C4704113 Never pull the ink cartridge out by the tube or connector. This may cause the ink cartridge to leak. Always grasp the body of the cartridge - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 117
Working with Ink Systems Replace the Ink System 4 Insert the new ink cartridge into the slot in the printer, making sure that you match the color of the ink cartridge with the color code on the printer. C4704142 5 Plug the valve on the ink cartridge tube into the connector on the printer making sure - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 118
panel displays the message "STATUS, Checking ink system" while the printer checks that all ink system components have been installed correctly. This you Installed Incorrectly to take the appropriate action to correct the problem. See chapter 12, Front-Panel Messages, for information about any - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 119
Systems After replacing the Ink System After replacing the Ink System After you replace the ink system, the printer: n aligns the printheads n performs a printhead check (if enabled) n calibrates the color, if the color calibration function is enabled in the front-panel. See chapter 9, Controlling - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 120
. Keep the partially used ink cartridges close by the HP DesignJet CP Ink System Storage Container. This will prevent unintentional mixing of different sets of ink system components. n You can store the HP DesignJet CP Ink System UV (UV Pigmented ink) printheads and printhead cleaners in the storage - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 121
in the HP DesignJet CP Ink System Storage Container Additional HP DesignJet CP Ink System Storage Containers can be purchased separately through your Hewlett-Packard dealer. Refer to page 13-18, Ordering Accessories for more information. The sequence in which the printhead cleaner and printhead are - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 122
System Storage Container. C6240001 5 Push the lever arm forward so that the printhead cleaner "clicks" into position in the HP DesignJet CP Ink System Storage Container. NOTE 4-26 Push the lever arm until the printhead cleaner "Clicks" into place C6240002 The movement of the lever arm will push - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 123
away from you (toward the back of the cradle) until it "clicks" into place. C6240004 9 Repeat steps 7 and 8 for the three remaining color printheads in the Ink System. 10 Put the top cover onto the HP DesignJet CP Ink System Storage Container and raise the two lock-arms to the locked position. 4-27 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 124
Systems Removing and Storing Partially Used Ink Systems NOTE You can store the HP DesignJet CP Ink System UV (UV Pigmented ink) printheads and printhead cleaners in the storage container for up to six weeks without affecting the Outdoor Durability Warranty (providing you comply with the warranty - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 125
Storing Partially Used Ink Systems Removing the Ink System from the HP DesignJet CP Ink System Storage Container The sequence in which the printhead and printhead cleaner are removed from the HP DesignJet CP Ink System Storage Container is very important to prevent printhead damage. Always follow - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 126
handle and pull it out of the stall. C6240005 5 Repeat step 4 for the three remaining color printheads cleaners in the HP DesignJet CP Ink System Storage Container. 6 Put the top cover onto the HP DesignJet CP Ink System Storage Container and raise the two lock-arms to the locked position. 4-30 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 127
1 Controlling the Page Format 5 Page Format 5-2 Page Size and Accuracy 5-8 Selecting the Ink Emulation Mode 5-11 Adjusting Margins for Roll and Sheet Media 5-12 Rotating an Image 5-15 Printing a Mirror Image 5-19 Changing the Scale of a Printed Image 5-20 5-1 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 128
Controlling the Page Format Page Format Page Format This chapter explains how to make sure that the printer produces your print in the page format you want. Page Size Margin Printing area Inked area C4704042 5-2 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 129
setting is used. Otherwise, the software setting overrides the front-panel setting. There is one exception to this rule. If the front-panel setting is Inked area and you are sending a PostScript file, the front panel setting is used. See page 5-5, Adjusting the Page Size in the Front Panel. Margins - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 130
not using one of the HP DesignJet PostScript drivers supplied with your printer; for example, if you inked area only, but the driver you are using does not specify "Inked area". In this case, set the Size setting in the Page format menu to Inked area. If you can select Inked area from your driver - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 131
includes all PostScript files sent using one of the HP DesignJet PostScript drivers supplied with this printer. If you are using the front-panel PS Scale→Fit the loaded media. s If the page size is set to Inked area, the printer calculates the page width as the width of the loaded media and the page - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 132
E1/E/D/C/B/ A Over A1/A2 (No "Best" option) The printed page size is the inked area plus margins. For a definition of "inked area", see page 5-3. The printer looks to the print you have sent for a page size instruction. If it is present the printer uses this. If not, the printed page size is the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 133
be nested. For a complete explanation of nesting, see page 7-11, Avoiding Media Waste by Nesting Pages. If you have queueing and nesting switched on, the printer will use the page size to determine which pages are nested and whether the pages can be automatically rotated when nesting. See page 7-12 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 134
dynamically modifies the advance of the media, to achieve the best image print, depending on the printheads installed in the printer and the content of the image, although the width of the image will always be correct. In the front panel display the "Page accuracy" option - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 135
Controlling the Page Format Page Size and Accuracy The "Optimized" option means the printer will calculate the media advance dynamically depending on: s the printheads s the use of each printhead This selection will give best possible print quality, but page lengths may change between two or more - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 136
Maximum C4704034 By selecting this option, the printer will advance media without any dependence on the printhead. Choose this option to achieve the maximum page an exact predefined size. Page Size Using the HP DesignJet CP UV Ink System When printing using UV inks on a roll, the page size is also - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 137
printer for color proofing. To get accurate colors for your proof, select the color emulation mode that matches your offset printing standards. The selections are: s Native - No ink emulation, uses HP DesignJet CP CMYK Ink unless they are likely to cause printing problems, in which case they will be - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 138
Controlling the Page Format Adjusting Margins for Roll and Sheet Media Adjusting Margins for Roll and Sheet Media Page format Margins Full menu mode Default: Extended Affects next file Besides nesting and setting the page size, you can also change the margin settings and expand the printing area - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 139
nonfunctional nozzles. See page 9-6, Checking Printheads, for more information on this feature. If you select Smaller Margins with PostScript files, the printer uses the Normal margin settings. The HP PostScript printer drivers provided with your printer use Extended margins only. The setting - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 140
immediately cuts off the current page. When the next file begins, the printer cuts the media again to give this page the narrow margin. Print Margins using the HP DesignJet CP UV Ink System When printing with UV inks with extended or normal margins selected, the leading edge margin will increase - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 141
PostScript file (HP DesignJet 2500CP only) s The file is an RTL/HP-GL/2 file and the file contains no raster data. Page format Rotate All menu modes Default: 0 Rotating an Image from the Front Panel Except in the circumstances stated above, you can rotate a drawing from the printer - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 142
.) 0° 90° 180° 270° C4704044 The front panel's Rotate setting has no effect on PostScript files printed on sheet media. Use the settings in the PostScript driver to select rotation. 5-16 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 143
] = 24 mm This prevents the larger margins resulting from the rotation from encroaching on the image. X + 12 + 12 mm X C4704050 s The rotate setting in your printer driver overrides the rotate setting in the front panel. 5-17 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 144
's final rotation will be 270 degrees. For software applications which rotate clockwise, the result is the difference between the rotation selected in the printer and the rotation selected in the software application. For example, if your software specifies 90 degrees rotation, and you set Rotate in - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 145
Controlling the Page Format Printing a Mirror Image Printing a Mirror Image Page format Mirroring Full menu mode Default: Off Affects current print Resets after power off If you are using clear imaging media, sometimes called backlit. You may want to print a mirror image of your plot. So that - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 146
100% With a PostScript file, you can enlarge your printed image from the printer's front panel by using the PS scale option, accessed from the Page format useful: s If your software does not support large formats. s If your file is too large for the printer's memory, and you reduce the page size - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 147
to page setting adjusts the image size to the page size selected for your printer. For example, If you have selected ISO A2 as the page size and enlarged to fit the A2 page. If ISO A4 page size is selected, the printer would reduce a larger image to fit the A4 size. Cumulative Scaling Factors The - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 148
Controlling the Page Format Changing the Scale of a Printed Image 5-22 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 149
Controlling the Overall appearance of a Print 6 Ways of Controlling the Print's Appearance 6-2 Changing Pen Widths and Colors Using the Internal Palettes 6-3 Changing the Treatment of Overlapping Lines (Merge) 6-9 Printing Color Images in Monochrome 6-10 Printing Speeds and Print Quality 6-12 6-1 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 150
front-panel keys. Why Change the Appearance of the Print Using the Front Panel? By default, the printer looks to your software to provide information on all the above attributes. However, your driver or application may not provide these controls or you may want to experiment with various effects, or - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 151
pens" discussed throughout this chapter are the "conceptual" pens in a software palette, rather than the printer's physical printheads. These settings have no effect on PostScript files. The printer has three pen palettes: s Factory s Palette A s Palette B. The factory palette cannot be changed. You - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 152
and choose the palette you want. The following table describes the palette choices. Palette HP-GL/2 SETTINGS Software Palette= Full menu mode Default: Software Palette A Palette B Factory Comments The printer looks to your software for pen settings and ignores all three internal palettes. The - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 153
Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes Viewing Current Config. Settings 1 Make sure either a roll or a sheet of media is loaded. 2 Make sure that the front-panel Color/Mono switch is set to Color. 3 Print the Current Configuration - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 154
go to the INTERNAL PRINTS menu and choose HP-GL/2 Palette. INTERNAL PRINTS HP-GL/2 Palette All menu modes In the printer! Using your software, you can create many more colors and, as long as you are using the correct driver, the printer will reproduce these colors by an appropriate mix of inks - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 155
Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes HP-GL/2 SETTINGS Define palette Full menu mode Defaults: Palette: Factory Width: 0.35 mm Color: See Palette Print To Change the Palette Settings You cannot change - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 156
Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes 6 Scroll to the next pen number you want to change, press Enter and do steps 3 through 5 again. 7 When all pen definitions are correct, press Previous until you exit the menus. IMPORTANT The - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 157
Controlling the Overall appearance of a Print Changing the Treatment of Overlapping Lines (Merge) Changing the Treatment of Overlapping Lines (Merge) HP-GL/2 Settings Merge Full menu mode Default: Off The Merge setting controls how overlapping lines are treated. Merge has two settings, Off and On - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 158
software. For example, if supported in your software, use a pen number that is 100% black. Alternatively, you could make one of the printer's internal palettes (A or B) cannot change the color/monochrome setting for pages already in the printer's queue. NOTE Printing a color image in grayscale may - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 159
monochrome. Color Mono Best Normal Fast Print Quality NOTE 2 Send the file from your computer. C4704027 The Color/Mono setting also effects most of the printer's internal prints. The Image Quality print is always printed in color, even when Mono is selected in the front panel. 6-11 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 160
of Print quality and media type on print speed and the amount of ink used when printing an image. Print Quality Coted Media Fast Normal Printing Time Ink Used Glossy, *Backlit, and Vinyl Media Printing Time Ink Used Best NOTE:*Printing on Backlit media takes the same time as Glossy - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 161
image using the six different media settings. This is representative of an E size print in Best mode with 20% ink density in all four colors. The printing process used by the printer varies not only with the print quality setting, but also with the media type specified. Similarly, the printing time - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 162
300 x 300 Normal 300 x 300 300 x 300 Best 600 x 600 600 x 600 Note: If you send an RTL file processed as 600 dpi to the printer in Normal or Fast mode, it will be printed in Normal or Fast mode, but with a resolution of 600 dpi. Fast and Normal print modes - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 163
media type in the front-panel menu that matches the media type you have loaded in the printer, with one exception: s If you are loading Coated paper or Heavy coated paper, and you cases, settings in your application software or printer driver override any settings you make on the front panel of the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 164
Only Use the front-panel Print Quality key to toggle between the three print quality settings. Settings in your PostScript printer driver override the front-panel setting. Use your driver for setting the print quality of images sent from your computer. Use the front panel to set the print quality - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 165
1 Managing Your Prints 7 Managing Pages Currently being Printed or Drying 7-2 Managing Pages not yet Printed (the Queue) 7-5 Avoiding Media Waste by Nesting Pages 7-11 Getting the Best from Nesting (Nesting and Margins) 7-16 7-1 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 166
are used interchangeably for files. PostScript jobs may have multiple pages. RTL and HP-GL/2 jobs are single page jobs. Where we talk about the print media Cancel on the front panel. Cancel Form Feed and Cut C4704023 The printer advances the media as though the print were finished. A multi-page - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 167
and Cut on the front panel. Cancel Form Feed and Cut WARNING C4704024 The printer ignores the drying time and immediately drops the page. However if you have the button on the Take Up Reel and press the ↓ to continue. The printer cuts the media. If you press the Form feed and cut button while - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 168
Managing Pages Currently being Printed or Drying Pausing while Printing a Series of Pages You can pause between two pages already sent new media type. 2 To resume printing, press Pause again. If the printer is paused and you make changes in the front panel, the changes do not affect files already in - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 169
. If you send a very complex PostScript job with queueing turned off, the printer may stop during printing of the image while it is processing the job. This turned on. NOTE With queueing turned ON When Queueing is On and the printer receives print files, the files are stored in the queue in the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 170
Managing Your Prints Managing Pages not yet Printed (the Queue) With queueing turned OFF If Queueing is Off and the printer receives print files, the files are printed as they are received, and are not stored in the queue. Nesting time-out settings have no effect - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 171
is Waiting for a Time-out If all is in order (media loaded, ink system installed, and no file errors), there are still two reasons why a when expected: s The print file may lack a proper file terminator and the printer is therefore waiting for the specified I/O time-out period before assuming it is - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 172
Managing Your Prints Managing Pages not yet Printed (the Queue) Identifying a Job in the Queue QUEUEING & NESTING Queue mgmt In Queueing / Nesting, you can scroll through the pages in the queue. Page ID All menu modes Each has an identifier, comprising: : - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 173
Page ID Move to top All menu modes Page ID Delete All menu modes Managing Your Prints Managing Pages not yet Printed (the Queue) Prioritizing a Job in the Queue To make any job in the queue the next one to be printed, select it and choose Move to top. If nesting is turned on (see page 7-11, What is - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 174
Managing Your Prints Managing Pages not yet Printed (the Queue) Making Copies of a Job in the Queue Has the job already been printed? Yes No Do you want one copy or several? One Several One Several What to do Use Move to top (see page 7-9, Prioritizing a Job in the Queue). Use Copies (see below) - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 175
Managing Your Prints Avoiding Media Waste by Nesting Pages Avoiding Media Waste by Nesting Pages NOTE Nesting can only be used with roll media. What is Nesting? Nesting means placing pages side-by-side on the media (rather than one after the other), to avoid wasting media. Roll Direction of - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 176
Avoiding Media Waste by Nesting Pages Automatic Rotation The printer may automatically rotate a page in nesting (see page Direction of paper flow Media saved Nesting off Nesting on NOTE C4704011 The printer's automatic rotatation does not apply to PostScript files. PostScript files will print - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 177
Media Waste by Nesting Pages When Does the Printer Try to Nest Pages? When all the following are true: s The printer is loaded with roll media rather than sheet Normal or Fast). s All pages must be PostScript or all pages must be HP-GL/2. s Margin sizes must be the same for all pages (normal, smaller - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 178
if the speed with which you receive your prints is most important. The printer will try to nest pages in their queue sequence. If it comes across an off does not turn nesting off for pages already in the queue. The printer prints all the pages in the queue before accepting any more files. As soon - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 179
The factory default nest wait time is two minutes. This means that the printer waits for up to two minutes after the last file is received before the front panel menu. The available range is 1 to 99 minutes. While the printer is waiting for nesting to time out, it displays the remaining time in the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 180
media loaded is slightly narrower than a standard size. NOTE:If you select Smaller Margins with PostScript files, the printer uses the Normal margin settings. The HP PostScript drivers always use Extended margins and override the front-panel settings. Setting the space in between nested pages (nest - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 181
pages, the Rotate setting in the Page format menu is ignored while nesting is on. Pages with Smaller margin settings are not rotated. NOTE:The printer's automatic rotation does not apply to PostScript files. PostScript files will print in the orientation in which they were sent to the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 182
Managing Your Prints Avoiding Media Waste by Nesting Pages 7-18 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 183
Front-Panel Settings 8-5 To Change the Front-Panel Settings 8-5 Recalibrating the Printer for Accuracy 8-6 Changing the Graphics Language 8-8 Changing the Interface Settings 8-10 To Change the I/O Time-out Setting 8-10 Upgrading Your Printer with More Memory 8-11 Turning on the Take Up Reel 8-12 8-1 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 184
on the configuration prints is described in the following tables. PostScript Configuration Print INTERNAL PRINTS PostScript config. All menu modes Item Printer Name Code ver Adobe PostScript 3 RAM present RAM available for PostScript Menu Settings Internal Fonts Comments The name assigned to - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 185
the total RAM, not the RAM currently free. This is the type of ink installed in the printer. The media type which the printer currently selected in the front panel. For an explanation of media types, see page 3-4, Supported Media Types. Current language used in the front panel and on internal prints - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 186
Viewing the Current Overall Configuration of the Printer Item I/O setup Image quality -> Printhead service HP-GL/2 settings Device setup Page format Comments Current I/O configuration and time-out setting. Current printhead service check frequency setting. Current Palette and Merge settings - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 187
Reconfiguring Your Printer Viewing the Current Configuration of the Front-Panel Settings Viewing the the settings. It also explains the small menu graphics that appear in the left margins of this manual whenever a particular menu item is explained. The meanings of all the items in the front-panel - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 188
let the media stabilize at the ambient temperature of the printer for 10 minutes. For information on media types, see the Media Guide for the HP DesignJet Printers provided with your printer. 2 Unload any media that is currently loaded in the printer see page. 3 Go to Recalibrate in the front-panel - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 189
first. 1 2 3 8 Go to Recalibrate again, and choose Measure pattern. Χ4704038 When the printer has finished measuring and has ejected the sheet, the recalibration procedure is finished. UTILITIES Service tests Accuracy calibrations Restore factory Full menu mode only To Restore the Factory - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 190
Full menu mode only Default: Automatic Graphics Language Automatic PostScript HP-GL/2 Comments Choose Automatic to let the printer determine which type of file it is receiving. This setting with PostScript files and: s you have experienced image position problem. s you have experienced timing - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 191
PJL reference information, see page 13-18, Ordering Accessories. The HP PostScript printer driver for Windows provided with your printer, adds the PJL language-switching commands to your output file, allowing the printer to switch graphics languages automatically. NOTE:When using a Macintosh you - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 192
Reconfiguring Your Printer Changing the Interface Settings Changing the Interface Settings I/O SETUP Modular MIO Full menu mode only Network With a network interface (such as the HP JetDirect Print Server), refer to your network interface documentation for advice on any front-panel configuration. - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 193
to a maximum of 68 MB by adding additional 4-MB, 8-MB, 16-MB, and 32-MB memory expansion modules. See page 13-18, Ordering Accessories, for HP part numbers for the memory modules. For installation details, see the Setup Guide supplied with the printer. 8-11 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 194
Reconfiguring Your Printer Turning on the Take Up Reel Turning on the Take Up Reel The Take Up Reel enables you to have very long prints without the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 195
Reconfiguring Your Printer Turning on the Take Up Reel pressed on the Front Panel. s Queueing is turned on. 5 Press the Previous key until you get back to the display saying the printer is Ready. 8-13 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 196
Reconfiguring Your Printer 8-14 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 197
1 Controlling Image Quality 9 Selecting the Ink Emulation Mode 9-2 Calibrating the Color Output 9-3 Performing a Image Quality Test 9-4 Servicing the Printheads 9-5 Media Test Print 9-7 9-1 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 198
press s EuroScale - European standard for offset press. If your application generates CYMK color values and you select Native ink emulation (No color adjustment), the printer may apply an excessive amount of ink which may affect image quality on some types of media. In extreme cases (more than 200 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 199
table enables the printer to compensate for changes in the printheads over their lifetime, UV Ink Systems The two ink types available for your printer ink sets will be made with colorimetric mapping selected in the driver, however some colors may not be available in the addressable gamut of both ink - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 200
Image Quality Performing a Image Quality Test Performing a Image Quality Test UTILITIES Service tests The image quality print helps you determine if you have image quality problems, and if you do, what the cause of the problem is and how to resolve it. The print contains patterns that are - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 201
refill the printheads from the ink reservoir s select the frequency that you check the printhead for nozzle failures. The three selections in this menu are described in the following sections. Aligning Printheads IMAGE QUALITY Printhead service The Align now selection causes the printer to align - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 202
(wide side of sheet first) and select Check= Now in the Printhead service menu. See page 3-39, Loading sheet media, for sheet loading instructions. If you are using a third-party Raster Image Processor (RIP) to print with your printer, the printer may not be able to switch to other nozzles. In this - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 203
Quality Servicing the Printheads If you inconsistent or blemished? s Is the color of poor quality? s Does ink bleed from one color to another? s Are the lines broken, rough is provided to help you print on non-endorsed media. Because HP has not tested these types of media you are responsible for - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 204
Controlling Image Quality Servicing the Printheads How to perform the Media Test Print 1 When the front-panel displays SELECT have chosen. Do not change the print mode setting until the printer has completed the Media Test Print. 4 The front panel then displays: STATUS Checking media C4704034 9-8 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 205
Controlling Image Quality Servicing the Printheads 5 If the media has been correctly loaded, the front panel will then display: STATUS Aligning printheads C4704034 NOTE The printer aligns the printheads by producing and calibrating the multi-color pattern. If the media has not been correctly - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 206
UV Custom media B UV Custom media C UV Custom media D HP DesignJet CP Ink System (Imaging Ink) Installed Coated paper Heavy coated High-gloss photo Semi-gloss photo Imaging film-backlit Opaque vinyl IMPORTANT NOTE:These print mode selections are only available when media is loaded and the printer - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 207
1 Maintaining Your Printer 10 Cleaning the Printer 10-2 Lens Maintenance 10-3 Normal Printer Use 10-6 Storing and Moving Your Printer 10-7 10-1 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 208
by a qualified service technician. Cleaning the Printer Exterior and Inside the Doors s Clean the outside of the printer as required with time, aerosol spray from the printheads may build up on the inside of the left and right access doors and inside the printer window. This aerosol buildup can - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 209
optical sensor on the printhead carriage has a lens cover to protect if from ink aerosol and other contaminants. The lens cover is located on the lower right side of the carriage. C4704151 Lens Cover Over time, this lens cover will get dirty and need to be replaced. When the printer detects that the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 210
Lens Maintenance Replacing the Lens Cover 1 Press the Replace Ink System key on the front panel. 2 When the printer carriage stops and the front panel displays the message "Open window to access printheads," open the window of the printer. NOTE:Do not open the window before the "Open window to - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 211
Maintaining Your Printer Lens Maintenance 9 Making sure that you do not touch the glass portion of the lens cover, install the new lens cover into the slot is firmly in place. C4704150 10 Press the ↓ key on the front panel. You have finished replacing the lens cover. 11 Close the printer window. 10-5 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 212
an HP Support Pack or HP Service Contract, this maintenance is covered without extra cost. After the maintenance service, the message will disappear. If you choose to ignore the message, you can continue to use the printer as normal, but may encounter operational or print-quality problems. 10 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 213
your printer properly to avoid possible damage to the printer. To prepare your printer, follow the instructions listed in printer terminates the menu session and return to the STATUS display on the front panel. The printer displays the message "Accessing printheads" while moving the printhead - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 214
and Moving Your Printer Removing the Printheads 1 Open the window of the printer when the printer carriage stops and the front panel displays the message "Open window to access printheads." After you open the window, the front-panel displays the message "Remove all printheads". 2 Press down lightly - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 215
"Open right door to access head cleaners". Continue with the next section, Removing the Printhead Cleaners. Removing the Printhead Cleaners When you open the right door of the printer, the printhead cleaners move to the opening in the printer for removal. Keep hands clear of the opening until the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 216
Maintaining Your Printer Storing and Moving Your Printer 3 Press down on the printhead cleaner handle and pull it out of the printer. 4 Repeat step 3 for the remaining three printhead cleaners. 5 Close the right door on the printer. C4723138 10-10 C4704107 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 217
the message "Open left door to access ink cartrg.". Continue with the next procedure, Removing the Ink Cartridges. Removing the Ink Cartridges 1 Open the left door on the printer. C4704108 After you open the left door, the printer displays the message "Remove all ink cartridge(s)" on the front panel - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 218
to continue". 5 Close the left door on the printer. 10-12 C4704148 After the left door is closed, The front panel displays "STATUS, Checking ink system" as the printer checks that all printhead cleaners have been removed. If the printer detects a printhead cleaner, it prompts you to remove it. - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 219
off from the main power switch at the back of the printer. 2 Disconnect any cables connected to the printer. The printer is now ready for transportation or storage. Store the Printheads and Printhead Cleaners in the HP DesignJet CP Ink System Storage Container see page 4-24, Removing and Storing - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 220
Maintaining Your Printer Storing and Moving Your Printer 10-14 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 221
11 A Note About Troubleshooting 11-2 Where to Find Help in Solving Problems 11-3 Finding the Source of Your Problem 11-4 Solving Image-Quality Problems 11-5 Solving Media-Handling Problems 11-28 Solving Ink System Problems 11-31 Clearing a Media Jam 11-44 Solving Communication Problems 11-45 Solving - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 222
image quality checking features. The HP DesignJet 2500CP printer provides new printing concepts such as: n Automatic Color Calibration n Fault Tolerant Print Modes n Image Quality Consistency n Continuous Printing n Color Emulation n Out of Ink Detection (when "Printhead check" is ON and frequency - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 223
Image Position or Content - Solving Color Accuracy problems - Solving Front-Panel Problems - Solving Miscellaneous Problems. n If the problem could be related to your software driver, and you are using an HP driver, refer to the driver's troubleshooting documentation and the on-line help in your - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 224
Troubleshooting Finding the Source of Your Problem Finding the Source of Your Problem 1 Look at the front-panel display for messages. See chapter 12, Front-Panel Messages for an explanation of front-panel messages. 2 Test the printer. n Switch the printer off at the power switch at the back of the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 225
-quality prints. For details of HP media, see page 3-4, Supported Media Types and the Media Guide for the HP DesignJet CP Printers supplied with the printer. How to Proceed with the Image Quality Print Diagnosis Solving image quality problems with the UV Pigmented ink is exactly the same as with - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 226
previously stored in the HP DesignJet CP Ink System Storage Container. n Are all four ink colors that you are using the same type of HP ink system? Never mix UV Pigmented ink and Imaging ink systems. Check that each ink cartridge is the same type of ink as the printhead. n Were all three components - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 227
Quality Print will help you differentiate between possible printhead errors and other problems such as incorrect front-panel selection, driver or RIP configuration or mechanical problems. Correct diagnosis of print problems will help HP Customer Support Centers to provide an accurate solution to any - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 228
Troubleshooting Solving Image-Quality Problems problem. 4 If you are using non-HP media and after the Image Quality Print test you still have the same quality problems, change to genuine HP / Service tests menu, then press Enter to print the test. Service tests The printer will print out a series of - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 229
Troubleshooting Solving Image-Quality Problems 11-9 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 230
to the example shown below), then the printer is functioning correctly. The problem may be with your RIP, driver, etc. See page 11-22, No Printing Defects Found in the Image Quality Print for more troubleshooting information. 11-10 If you see image problems in this test pattern then continue with - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 231
What is Banding? Troubleshooting Solving Image-Quality Problems Banding is when you see repetitive horizontal (C) Cyan (C) and Yellow (Y) Solving the Problems The main causes of banding are: n Printheads n Media advance. Banding Caused by Printhead Problems If the test pattern has clear or dark - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 232
Troubleshooting Solving Image-Quality Problems 11-12 Example A Problem See: Corrective Action 1 Banding in cyan, blue and green columns only, but more evident in cyan than in blue and green columns. This is an indication that the cyan printhead may require servicing or could be damaged. _ - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 233
Troubleshooting Solving Image-Quality Problems Problem See: 3 Banding in yellow, red and _ green columns only, but more evident in yellow than in red and green columns. This is an indication that the yellow printhead may require servicing or could be damaged. 4 Banding in black column _ - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 234
related to misalignment but the troubleshooting actions are the same. NOTE:It is also possible that the banding was caused because you were using nonHP media. The performance of your printer can only be guaranteed if you use genuine HP media. Banding is the most common problem that can affect your - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 235
Due to Misalignment Troubleshooting Solving Image-Quality Problems There are two types of misalignment; vertical and horizontal, refer to page 11-20, Color Alignment Quality Test for more information. Misalignment between two primary - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 236
because you were using nonHP media. The performance of your printer can only be guaranteed if you use genuine HP media. Nozzle Print Test Use this test purely to confirm an error highlighted in Test Pattern 2:. Some of the printhead nozzle problems that you will see in this pattern do not mean - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 237
Nozzles not printing Troubleshooting Solving Image-Quality Problems There are two ways to see this problem, it is easier to see the error from the first check. See example D. 1 In the top pattern, marked with numbers, if the diagonally stepped lines - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 238
Troubleshooting Solving Image-Quality Problems Nozzles misdirected If all the stepped lines are visible in the top pattern, then all the printhead nozzles are printing. However the nozzles could still be misdirected, possibly due to some dried ink around the nozzles, as shown in the following - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 239
Troubleshooting Solving Image-Quality Problems NOTE: Some of the printhead nozzle problems that you will see in this pattern do not mean you will not get perfect image quality results. The printer has internal corrections to hide many nozzle defects. Problem See: Corrective Action 1 Some - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 240
Troubleshooting Solving Image-Quality Problems Test Pattern 4: Color Alignment Quality Test This test pattern Problem 1 Third color present/ misalignment in either the boxes or circles of the test image. See: Corrective Action Example F a Perform the printhead alignment check using genuine HP - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 241
Pattern 5. Color Variation Pattern Test Troubleshooting Solving Image-Quality Problems This test produces four boxes: black from the figure at the top of the box. Correct Example G Incorrect Example H Problem See: Corrective Action 1 If there is no apparent color Example H a Select Color - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 242
Print are correct and you still experience print quality problems, here are some of the more likely causes to check: n the print mode used in your printer is incorrect (this is defined by the printer's front-panel menu selections) n non-HP driver n the RIP (If you are using one) n the software - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 243
2500CP Only These are two areas you should review when troubleshooting a color accuracy problem: Configuration Check that you are using the correct driver setting and CRD information for your software. Check which ink emulation mode has been selected in the front panel; see page 9-2, Selecting - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 244
been certified for your printer. Use of non-HP media or HP media not certified for the your printer may significantly reduce the color and print quality of your images. For details of HP media, see page 3-4, Supported Media Types and the Media Guide for the HP DesignJet CP Printers supplied with the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 245
NOTE Troubleshooting Solving Color Accuracy problems To have accurate colors, the media settings must match the type of media you have loaded in the printer. If you are using non-HP media with HP drivers, the colors in your print may not be accurate. 11-25 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 246
Troubleshooting Solving Color Accuracy problems Where to Find Additional Information Non-PostScript The means of accurately managing the colors printed by your printer vary with the software application and driver being used. Refer to the following documentation: n The Software Application Note - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 247
Troubleshooting Solving Color Accuracy problems There are Smears and/or Scratching on Your Printed Media. This can appear on paper based media if there is a lot of ink printed quickly, the media gets distorted and as the printheads move over the media, the printheads and the media come into contact - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 248
Troubleshooting Solving Media-Handling Problems Solving Media-Handling Problems Roll media Sheet media The Front Panel is loading. You must hold the media only by the edges and immediately release it when the printer is loading. n The media may be crumpled or warped or may have irregular edges. n - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 249
Troubleshooting Solving Media-Handling Problems the Page format / Margins setting. When this is set to Smaller, the printer waits until the next print begins printing so it can create a 10-mm n If you need to cut the media before the ink-drying time has passed or before the next print begins printing, - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 250
Troubleshooting Solving Media-Handling Problems The Cutter is Jammed n Switch the printer off. n Open the window. n With you finger and thumb carefully pinch together the cutter assembly plates (1) and move it to the left (2). 1 2 C472378 n If the paper needs to be removed from the printer because - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 251
Troubleshooting Solving Ink System Problems Solving Ink System Problems Important An "ink system" refers to one color. It is made up of the ink cartridge, the printhead and the printhead cleaner. All three components of an ink system must be used together. The three components are designed to be - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 252
indicates the type of error. n See the "Ink system error" message. Mixed ink system The printer has detected components of different ink systems types (for example, Imaging and UV Pigmented). Printing has been disabled to prevent the printheads from being contaminated. n See 11-38, Checking - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 253
electrical problem with one or more of the printheads. error n See the message "Printhead contact error". Printhead failure The ink systems have failed and should be replaced. n See the message "Printhead failure". Printhead removed One or more of the printheads are not detected by the printer - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 254
sure that the electrical contacts on the printheads and the printer carriage are free from ink deposits. (See 11-42, Cleaning Electrical Contacts). 3 Try reseating the printheads. If you have trouble reseating the printheads, see If You Have Problems Reseating a Printhead on page 11-41. NOTE: After - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 255
Printhead Alignment Errors Troubleshooting Solving Ink System Problems Printhead alignment error nnon ---> C4704034 The printer automatically runs the printhead alignment procedure every time you load, replace or even reseat a printhead, whether it is a new printhead or not. Do not remove the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 256
Troubleshooting Solving Ink System Problems 2 Load media of a suitable type for calibrating. Make sure you do not change the Media Type selection. 3 Perform the alignment procedure again (with Image Quality / Printhead Service / Align Now). 4 Unload the media you used for alignment. 5 Reload the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 257
Printhead Checks Troubleshooting Solving Ink System Problems Your printer makes a printhead check at the frequency set in the Image Quality / Printhead Service / Printheads Check / Frequency front-panel menu. This check is also made when you power the printer on, when you explicitly request a - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 258
, see 11-40, Persistent Ink-System Problems. CAUTION If the problem occurred while changing ink system types (from Imaging to UV Pigmented, or vice versa), be extra careful to verify that all ink cartridges match the printheads in type. Installing the incorrect ink cartridge type can result in - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 259
CAUTION Troubleshooting Solving Ink System Problems Do not touch, wipe, or attempt to clean the printhead nozzles. This can damage the printhead. Handle the ink systems with care. (See the diagram on page 11-42.) n Make sure that the protective blue tape and green cardboard have been removed from - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 260
Troubleshooting Solving Ink System Problems Checking the Ink Cartridges Check ink cartridges nnon Abort ---> C4704034 If prompted, open the left door to access the ink cartridges. The message "Check ink cartridges / Abort" is displayed. The flashing squares indicate which printheads require - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 261
Troubleshooting Solving Ink System Problems If You Have Problems Reseating a Printhead Replace printhead nnon C4704034 Check printhead nnon Abort -> C4704034 When printheads are installed, in extreme circumstances it is possible that the printer will not recognize them. This will be visible on the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 262
Troubleshooting Solving Ink System Problems Cleaning Electrical Contacts The printer prints by firing tiny drops of ink onto the media. This is controlled by electrical signals that are sent from the printhead carriage to the printhead , the HP C6247 Ink Cleaner-follow the supplied instructions. 1 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 263
CAUTION Troubleshooting Solving Ink System Problems Do not touch, wipe, or attempt to clean the printhead nozzles (on the right-hand side in the diagram above). This can damage the printhead. Handle the ink systems with care. 3 Using damp cotton swabs, clean the electrical contact pads (the copper - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 264
Troubleshooting Clearing a Media Jam Clearing a Media Jam 1 If the front panel displays: Switch power off Check paper path C4704034 2 or: Switch power off Check printhead path C4704034 CAUTION switch the printer OFF at the power switch at the back of the printer, open the window, and lower - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 265
Communication Problems Troubleshooting Solving Communication Problems If there is a Problem Communicating between Your Computer and the Printer Some symptoms of a communication problem are: n Try another interface cable. For details of supported cables, see page 13-11, Interface Cables. 11-45 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 266
problem here, other sources of help are: n The documentation supplied with the driver that you are using to manage the output from your software application to the printer. For example, the on-line and printed documentation included in the following drivers supplied with your printer - HP DesignJet - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 267
Troubleshooting Solving Problems are larger than those used in this printer. n Check that the orientation of software. n The file may be too large for the printer's memory. This is the case if the front panel Axis Print Is Clipped n Does your software support long-axis prints? n Have you specified an - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 268
accuracy, print the Service Config print, as explained on page 8-6, Recalibrating the Printer for Accuracy, to see if the printer needs to be recalibrated. n Try running the image quality check to determine if the problem is connected to the ink system. See 11-5, Solving Image-Quality Problems 11-48 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 269
try the other settings: (PostScript for a PostScript file, HP-GL/2 for an HP-GL/2 file etc.) and send the file again. n Depending on the software, drivers and RIPs you are using with your printer, there will be different solutions to solving this problem. Refer to the Vendor's User Documentation for - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 270
Troubleshooting Solving Problems with Image Position or Content If the Printer has Printed a Different Print than the One You were Expecting One possibility is that you have accidentally initiated one of the printer's internal prints: n The printhead Alignment Print. (A small pattern of colored - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 271
Problems Troubleshooting Solving Front-Panel Problems If the Replace Ink System Key Does Not Work n Make sure the window is closed before you press Replace Ink System. n The printer of the printer, turn the printer off and then on again. If the problem persists, have your printer serviced. If Page - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 272
the whole alphanumeric code. Report the code to the service technician; knowing the code number will help the technician resolve the problem. If an "Out Of Memory/Data Was Lost" Message Is Displayed n The current file is too large for the printer's memory. File Size and Memory Usage There is no - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 273
Troubleshooting Take Up Reel problems Take Up Reel problems Take Up Reel Does Not function n You may have a power problem. Check the power cable is connected and that there is power available at the socket. n Check the ON/OFF switch is in the ON position - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 274
have a problem with your application driver. Is your software configured for this printer? For general advice, see the Setup Guide. For see page 3-4, Supported Media Types. To find out the printer's current media type setting, see page 8-5. n Are you using the printer with the Appletalk serial - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 275
Troubleshooting Solving Miscellaneous Problems If the Printer Waits Too Long to Print a Nest n Change the Nest wait setting. See page 7-15. If the Bail (Black Metal Bar) does not Lower All the Way n If the bail (the black metal bar just inside the printer's window) will not lower all the way, check - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 276
you still have difficulty, refer to the HP Support Services booklet shipped with this printer. This document contains a comprehensive list of various support services available to help solve printer problems. 6 If you do call one of the Hewlett-Packard offices, please have the following information - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 277
, switch-boxes, modems, or special software drivers). n The cable you are using (by part number) and where you purchased it. n The type of interface used on your printer (parallel, or network). n The software name and version you are currently using. n If the problem is a software error it will have - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 278
Troubleshooting Getting Help 11-58 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 279
1 Front-Panel Messages 12 Message Explanations and Actions 12-2 12-1 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 280
the print for measurement. Follow front panel instructions. You are using sheet media and color calibration is on. The printer is asking you if you want to last print or function. Press ↓ to continue. The printer has detected an error in the printhead cleaners indicated by the stars. Reseat (do not - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 281
you will not be able to print, and you may later resume checking the ink system by pressing the Replace Ink System button. (If you have persistent problems, see If You Have Problems Reseating a Printhead 11-41.) You opened the left door while the printer was busy, or you have finished installing the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 282
the operation by cycling the power. If the problem persists, servicing the printer is advised. Head cleaner full ssts→ Either: After finishing printing, the printer has detected that one or more of the printhead cleaners are full of ink. The squares that are flashing indicate the head cleaners - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 283
Image quality not assured→ This message appears after the printer finds an error in the ink system. One or more of the ink systems have passed their specified life, one or more of the printhead cleaners are full of ink, or one or more of the printheads has failed an electrical test, or an alignment - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 284
Cartridges. If this does not solve the problem, you will have to replace the entire ink system (printhead, printhead cleaner, and ink cartridge) using the Replace Ink System key. Ink system at end of life ssst→ The printer has found that an earlier "Out of ink" error has not been corrected. One or - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 285
media to align printheads Explanation and Action The printer has detected an error in the ink system, as printer when you've finished aligning the roll media as instructed. The media lever was lowered while the processor was busy. Lift the lever at the right edge of the paper path on the printer - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 286
• Use Image quality / Printhead service / Align now for printhead alignment. • Use Image quality / Printhead service / Printheads check / Now for a printhead check. MIO error Communication break MIO error handshake The flow of data from the computer to the printer stopped prematurely (for example - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 287
press the Enter key to access the main frontpanel menu. See 11-38, Checking Ink Systems. No code for UV inks Continue→ The printer does not have the correct firmware for the HP DesignJet CP ink system UV currently installed. (This message only applies to firmware revision levels A.01.xx.) Press - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 288
Quality / Printhead Service / Align Now. If you use sheet media that is too small, the printer will reject problems with the ink system, see 11-38, Checking Ink Systems. Printhead alignment error ssts→ or Printhead alignment error → The printhead alignment procedure has failed, or the printer - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 289
Service / Printheads Check / Now. If you use sheet media that is too small, the printer will reject the media and prompt you to load new media. Press ↓ to continue. You may continue printing, but you may not get your usual image print quality. To fix problems with the ink system, see 11-38, Checking - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 290
(see If You Have Problems Reseating a Printhead 11-41). If the problem recurs, the ink system should be replaced at the earliest opportunity. If you don't correct the error now, you will see the status message "Ink system error" described on page 12-7. The printer has detected that one or more - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 291
. Replace printhead(s) ssts You are in the ink system replacement process, and lifted the window when instructed. The printer is waiting for you to replace the printheads indicated by flashing squares. (If you have persistent problems, see If You Have Problems Reseating a Printhead 11-41 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 292
the window without making any changes. (If you have persistent problems, see If You Have Problems Reseating a Printhead 11-41.) Replace sss* Close right door You are in the ink system replacement process, and opened the right door when instructed. The printer is waiting for you to replace the - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 293
printhead path into the printer are square. printer, to off. Switch off the printer. The printer may be jammed with media. Turn off the printer. Check the media path and clear it if necessary. Then turn on the printer. The printhead carriage cannot move. The printer printer, and then turn - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 294
System error XXXXXX XXXXXXXX trim edge→ continue→ UV inks YES→ installed NO→ Verify ink system ssts→ Wind the Take Up Reel Cut see the system error message, record the system error number and call HP to have the printer serviced. An internal error has occurred and a system error number is displayed. - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 295
ink cartridges from Imaging to UV Pigmented. You will then be given the opportunity of replacing the incorrect ink cartridges by the correct ones. At power-on, the printer has detected an error in the ink head cleaners STATUS Accessing printheads You have pressed the Replace Ink System key or there - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 296
color STATUS Calibrating printhds STATUS Cancelling (HP DesignJet 2500CP only) The printer is performing a color calibration. Wait until the printer has finished calibrating. The printer is performing an internal printhead calibration. Wait until the printer has finished calibrating. The Cancel key - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 297
is still a large amount of ink remaining in the ink cartridges, see the message Printhead failure on page 12-12. The printer is being used more intensively than the recommended duty cycle. You should contact your local HP dealer or HP service engineer to arrange a service. If you choose to ignore - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 298
Recovering printhds. The printer is recovering the printheads after an ink system replacement process (only for UV Pigmented inks), or you have initiated the printhead recovery procedure under Utilities / Service Tests/ Recover Printheads. Wait for the printhead recovery procedure to complete - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 299
Message STATUS Waiting nest Front-Panel Messages Message Explanations and Actions Explanation and Action Nesting is turned on. The printer is waiting for another print to nest. Send the printer another file for printing. 12-21 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 300
Front-Panel Messages Message Explanations and Actions 12-22 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 301
Reference 13 Printer Specifications 13-2 Interface Specifications 13-10 Interface Cables 13-11 Regulatory Notices 13-12 Declaration of Conformity 13-16 Ordering Accessories 13-18 13-1 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 302
99 in) For use with: HP DesignJet CP Ink System UV: See also Supplies HP Coated Paper HP Heavy coated paper Source catalog and HP Heavyweight Coated Paper 3M Opaque Imaging Media (in Europe and USA) HP High-Gloss Photo Paper 3M Lustre Overlaminate HP Media Guide HP Semi-Gloss Photo Paper 3M - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 303
17 mm (0.67 in) 15 mm (0.59 in) Using CP ink Leading edge: systems (UV) with Trailing edge: HP or 3M media Sides: 46 mm (1.81 in) 17 mm supported HP-RTL (with color extensions) HP-GL/2 PJL, PML Physical Specifications Weight Length Packed Unit 115 kg (253 lbs) 1770 mm (69.7 in) Printer - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 304
up to 68 (+4) MB RAM Printing Specifications 3M™ MCS™ Warranty for Graphics Produced on HP DesignJet CP Printers Graphics made with 3M™ Changeable Opaque Imaging Media 8522CP, HP DesignJet CP Ink System UV and 3M™ Luster Overlaminate 8519CP or 3M™ Matte Overlaminate 8520CP, by 3M™ TIJ Graphics - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 305
Reference Printer Specifications Printer Power Specifications Source Frequency Current Consumption 100-240V ac be recycled, not bleached with chlorine and printed with inks that do not contain heavy metals. For specification of this User Guide see the back cover. Not used. Recyclablility Modular - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 306
Reference Printer Specifications Environmental Specifications Environmental Optimal print quality: Operating Range Standard Noncondensing -40°C to 70°C (-40° F to 158° F) Printhead and Printhead Cleaners stored in the HP DesignJet CP Ink System Storage Container: Temperature: +15°C to +35°C (+59° - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 307
Reference Printer Specifications Printer EMC (ElectroMagnetic Compatibility) Specifications Canada European Union Canadian Department of Communications, Radio Interference Regulations Class B1 compliant. 89/336/EEC EMC Directive compliant. Meets EN - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 308
Reference Printer Specifications Printer Safety Specifications Information Technology Equipment (ITE), Movable, Class I, Plugable Type A, Installation Category II, Pollution Degree 2. For indoor controlled office environments use. Canada Canadian Standards Association " - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 309
Reference Printer Specifications Printing Area (= Media Size Minus Margins) Media Size (and Orientation of Media) Printing Area (Width x Height) by Orientation of x 564 554 x 805 524 x 801 801 x 1153 For margins, see page 5-12. This table is calculated using normal margins with imaging ink 13-9 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 310
Print Server documentation supplied with this printer. For specifications of the Optional HP JetDirect Print Server (Network Interface), on the printer is 36-pin Pin female. 1 Most existing parallel cables support Bi- 2 ... 9 Tronics communication, but for use with this printer, the cable - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 311
Serial (RS 422) Interface (Apple Macintosh Plus, SE, II Series, Classic, LC family, Quadra family, PowerBook, PowerMac) Cables for Centronics) Interface (All) HP part number Cable length 92215S 1.5 m (4.9 ft.) HP part number Cable length C2951A 3.0 m (9.8 ft.) HP part number Cable length - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 312
ink systems used in the printer (HP part numbers for Imaging inks: C1806A [black], C1807A [cyan], C1808A [magenta] and C1809A [yellow]) (HP part numbers for UV Pigmented inks: C1892A [black], C1893A [cyan], C1894A [magenta] and C1895A [yellow]) by mailing a request to this address: Hewlett-Packard - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 313
this equipment not expressly approved by the Hewlett-Packard Company, may cause harmful interference and void How to Identify and Resolve Radio-TV Interference Problems". This booklet is available from the US and used in accordance with the instructions, may cause harmful interference to radio - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 314
Reference Regulatory Notices Normes de sécurité (Canada) Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le réglement sur le brouillage radioélectrique édicté par le Ministére des - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 315
UK) Telecommunications Statement The HP DesignJet 2500CP and 2000CP printers, models C4703A and C4704A, are approved under Approval Number NS/G/1234/5/100003 for indirect connection to public telecommunication systems within the United Kingdom. Address Hewlett-Packard Company Manager of Corporate - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 316
Hewlett-Packard Española S.A. Barcelona Division Avenida Graells, 501 08190 Sant Cugat del Valles Barcelona, Spain HP DesignJet 2500CP and 2000CP Inkjet Printers HP C4703A, HP C4704A HP Jet Direct print servers (1), HP Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 317
tested in a typical system with a Hewlett Packard DesignJet series printer Sant Cugat del Valles (Barcelona), July 31st 1998 Jordi Balderas, Quality Engineering Manager European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ - TRE, Herrenberger - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 318
packages) Hewlett-Packard Support Servicesa Chinese English French German Japanese Italian Korean Portuguese Spanish Taiwanese English French German Italian Spanish Multilingual The HP-GL/2 and HP RTL Reference Guide English The Product Comparison Guide for HP-GL/2 and HP RTL Peripherals - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 319
achieve the best performance from your printer, we recommend you only use genuine Hewlett-Packard accessories and supplies, whose reliability and performance have been thoroughly tested to give trouble-free performance. For Example: s HP drivers are developed to support all the latest features and - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 320
. How to Order Supplies and Accessories You can order supplies and accessories in any of the following ways: s Call your local authorized HP dealer. s Contact your local HP Sales and Support office. s Refer to the Hewlett-Packard Support/Services booklet that was supplied with your printer. 13-20 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 321
HP DesignJet Online is a free, web-based "user club" exclusive to HP DesignJet users. Having registered, the user has unrestricted access to a range of useful services HP includes: s feedback on HP DesignJet features; s automatic contact with HP Customer Care from the troubleshooting tool, for HP to - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 322
Reference www.designjet-online.hp.com 13-22 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 323
value or condition is specified. device An external item connected to the computer: printer, plotter, tape drive, etc. Your HP DesignJet is a device. dpi Dots per inch, a measure of print resolution. driver The software that controls the communication between a computer and a device. front panel The - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 324
-GL/2 One of Hewlett-Packard's standard graphics languages for plotters and printers. Produces vector data. Newer than HP-GL. media weight The media weight is designed to give the media path a loop shape just before it is wound onto the Take Up Core. I/O - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 325
Red, green and blue. A standard color model. RIP Raster Image Processor. RTL (Raster Transfer Language) One of Hewlett-Packard's standard graphics languages for plotters and printers. Produces raster data. ROM SIMM A physical module containing read-only data, that Take Up Reel The assembly located - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 326
Glossary G-4 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 327
images changing 2-26 printhead problems 11-11 printing in monochrome 6-10 Drying time (with a Take Up Reel) solving problems 11-11 color inkjet paper 3-8 3-44 test pattern 11-10 color misalignment Drying time (without a Take Up black and white prints 11-49 troubleshooting 11-15 Reel - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 328
47 HP DesignJet CP ink monitoring 4-9 M support media types for 3-4 ink system 4-2, 4-12 maintaining your printer 10-1 HP Heavyweight Coated Paper 3-8 ink cartridges 4-3 maintenance HP High-Gloss Photo Paper 3-8 monitoring ink levels 4-9 lens 10-3 HP RTL programming information printhead - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 329
system 2-16 colors available for 6-6 coated paper 3-8 nest problems 11-55 internal 6-3 combinations with print quality nesting 7-11 selecting 6-4 3-10 and automatic rotation 7-12 viewing current settings 6-4 for HP DesignJet CP ink 3-4 and margins 7-16 partial print 11-46 heavy coated - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 330
notices 13-12 physical 13-3 removing ink systems 4-29 power 13-5 replace ink system 11-34 printer 13-2 replace ink system problems 11-51 printing area 13-9 replacing lens cover 10-4 programming languages roll media problems 11-28 supported 13-3 rotate 11-51 resolution by print - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 331
10-7 troubleshooting color accuracy 11-21 color alignment 11-20 unexpected color 11-6 unused media 3-12 upgrading memory 8-11 usage report print 2-12 UV pigmented ink 1-4, 4-4 HP DesignJet CP Ink System Loading 3-19 color misalignment 11-15 UV 4-2 Media Weight 3-24 Panel 3-23 problems 11-53 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 332
Index I-6 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 333
the address in Spain, fill out the other sheet. Organization: Address: Phone: Alternatively, you can fax this form to: USA (1) 619 655 6640, Attn: HP DesignJet Marketing Dept. or Spain (34) 93 582 2848, Attn: Learning Products Dept. Please circle the appropriate score Overall ease of use Use of - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 334
the ends together BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO. 24343 SAN DIEGO, CA POSTAGE WILL BE PAID BY ADDRESSEE HP DesignJet Marketing Center Hewlett-Packard Company Building #7 16399 West Bernado Drive San Diego, CA 92127 U.S.A. -34 NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES Thank - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 335
in the USA, fill out the other sheet. Organization: Address: Phone: Alternatively, you can fax this form to: USA (1) 619 655 6640, Attn: HP DesignJet Marketing Dept. or Spain (34) 93 582 1400, Attn: Learning Products Dept. Please circle the appropriate score Overall ease of use Use of language - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 336
Any comments? Fold here and then staple or tape the ends together Hewlett-Packard Company Barcelona Division Attn: Learning Products Dept. Avda. Graells, 501 08190 Sant Cugat del Vallès Spain -36 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 337
8522CP, HP DesignJet CP Ink System UV and 3M Luster Overlaminate 8519CP or 3M Matte Overlaminate 8520CP, by 3M TIJ Graphics Certified Fabricators on HP DesignJet CP printers and and the World Wide Warranty bulletin for details on supported products, graphic constructions and warranty coverage. - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 338
3M™ MCS™ Warranty for Graphics Produced on HP DesignJet CP Printers -2 - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 339
Product Duration of Limited Warranty Software: 90 Days Ink Cartridges: 90 Days Printheads: 90 Days Printer and Related HP Hardware: 1 Year A. Extent of Limited Warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects - HP Designjet 2500/3500cp | HP DesignJet 2500/2000CP Printer - User's Guide - Page 340
Manual Part Number:C4704-90241 English Printed in Europe This manual has been printed on chlorine-free paper
58%
14%
8%
20%
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4998
325
425
488
2000
18
C4704A/C4703A
HP DesignJet 2500/2000CP Printer
User’s Guide