HP DeskJet 1110 User Guide - Page 48

Printing issues, Fix problems with not printing (unable to print)

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Printing issues What do you want to do? Fix problems with page not printing (unable to print) HP Print and Scan Doctor Troubleshoot problems with print jobs not printing. The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operation system. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer is not responding or printing. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for unable to print issues To resolve print issues (Windows) Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print, try the following in order: 1. Check for error messages from the printer software and resolve them by following the on-screen instructions. 2. Disconnect and reconnect the USB cable. 3. Verify that the printer is not paused or offline. To verify that the printer is not paused or offline a. Depending upon your operating system, do one of the following: ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. ● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. ● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Either double-click the icon for your printer or right-click the icon for your printer and select See what's printing to open the print queue. c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. d. If you made any changes, try to print again. 4. Verify that the printer is set as the default printer. 44 Chapter 6 Solve a problem ENWW

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Printing issues
What do you want to do?
Fix problems with page not printing (unable to print)
HP Print and Scan Doctor
The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.
NOTE:
This utility is only available for Windows operation system.
Troubleshoot problems with
print jobs not printing.
Use an HP online troubleshooting wizard
Get step-by-step instructions if the printer is not responding or printing.
NOTE:
The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Read general instructions in the Help for unable to print issues
To resolve print issues (Windows)
Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print,
try the following in order:
1.
Check for error messages from the printer software and resolve them by following the on-screen
instructions.
2.
Disconnect and reconnect the USB cable.
3.
Verify that the printer is not paused or offline.
To verify that the printer is not paused or offline
a.
Depending upon your operating system, do one of the following:
●
Windows 8.1
and
Windows 8
: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the
Settings
icon, click or tap
Control Panel
, and then click or tap
View
devices and printers
.
●
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
●
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers
.
●
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers and
Faxes
.
b.
Either double-click the icon for your printer or right-click the icon for your printer and select
See
what's printing
to open the print queue.
c.
On the
Printer
menu, make sure there are no check marks next to
Pause Printing
or
Use Printer
Offline
.
d.
If you made any changes, try to print again.
4.
Verify that the printer is set as the default printer.
44
Chapter 6
Solve a problem
ENWW