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HP Deskjet 3920 User's Guide - (Windows) - Page 50

Troubleshooting, Printer does not print - paper jam

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10 Troubleshooting ● Printer does not print ● Paper jam ● Paper problems ● Printer is stalled ● Print cartridge problems ● Photos do not print correctly ● Print quality is poor ● Document is misprinted ● Problems with borderless documents ● Error messages ● Power light is flashing ● Document prints slowly ● If you continue to have problems Printer does not print Verify the following Verify the following conditions if the printer is not printing: ● The printer is connected to the power source. ● The cable connections are secure. ● The printer is turned on. ● The print cartridges are the correct print cartridges for the printer and are properly installed. ● The paper or other media is correctly loaded in the paper tray. ● The printer cover is closed. ● The rear access door is attached. Check the power light If the Power light is flashing, there might be an error. See Power light is flashing for more information. Check the printer cable connection If the printer cable is attached to a USB hub, a printing conflict might exist. Two methods are available for solving the conflict: ● Attach the printer USB cable directly to your computer. ● When printing, do not use other USB devices that are attached to the hub. 48 HP Deskjet 3900 series

Section	Page
Contents	3
Welcome	5
Special features	6
Get started	7
Printer features	7
Power button and light	8
Paper tray	8
Print cartridges	10
Ink-backup mode	11
Connect to the printer	12
Print photos	13
Print borderless photos	13
Print photos with a border	15
HP Real Life technologies	16
PhotoREt	17
Maximum dpi	17
Exif Print	18
Store and handle photo paper	18
Save money when printing photos	18
Print other documents	20
E-mail	20
Letters	21
Documents	22
Envelopes	23
Brochures	23
Greeting cards	24
Postcards	25
Transparencies	26
Labels	27
Index cards and other small media	28
Booklets	29
Posters	30
Iron-on transfers	31
Printing tips	33
Printing shortcuts	33
Fast/economical printing	33
General everyday printing	34
Presentation printing	34
Set default settings for the printer	34
Select a print quality	35
Set the page order	35
Print multiple pages on a single sheet of paper	35
Print preview	36
Set a custom paper size	36
Select a paper type	36
Print task quick sets	37
Two-sided printing	38
Book binding	39
Tablet binding	39
Printer software	40
Printer Properties dialog box	40
What's This? help	40
Ink Status window	40
Download printer software updates	41
Maintenance	42
Install print cartridges	42
Align the print cartridges	44
Automatically clean print cartridges	45
Print a test page	45
View estimated ink levels	45
Maintain the printer body	46
Remove ink from your skin and clothing	46
Manually clean print cartridges	46
Maintain print cartridges	48
Printer Toolbox	48
Troubleshooting	50
Printer does not print	50
Paper jam	51
Paper problems	52
Printer prints on multiple sheets at once	52
Printer is stalled	53
Print cartridge problems	53
Photos do not print correctly	55
Print quality is poor	56
Document is misprinted	57
Problems with borderless documents	57
Photo has an unwanted border	59
Error messages	60
Out of paper message	61
Power light is flashing	62
Document prints slowly	63
If you continue to have problems	63
Supplies	64
Paper	64
USB cables	64
Specifications	65
Printer specifications	65
Environmental information	66
Environmental statement	66
Reduction and elimination	66
Recycling	66
Recycling information for the European Union	67
Energy consumption	67
Print cartridge recovery	67