HP Deskjet 420 HP DeskJet 420 Series Printer Users Guide - C2642-90066 - Page 10
Solving Problems - software
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Printing in Color and Grayscale The HP DeskJet 420 series printer is designed to print in color using the color inkjet print cartridge supplied with the printer. When printing with the color inkjet print cartridge, the black that appears, called "composite black," is a mixture of the cyan, yellow, and magenta inks. The darkness of the composite black depends on the intensity settings and the print quality mode selected through your printer software. (See page 5, "Finding the HP Printer Setup Box.") Use the darkest intensity and the highest print quality available to produce the "blackest" composite black. Use the black inkjet print cartridge for better black text, and faster, more economical printing. For printing documents with the black inkjet cartridge, remove the color cartridge from the printer, store it in the storage container and insert the optional black inkjet print cartridge in the printer. If you are not using a bi-directional printer cable, select the black inkjet print cartridge in the Setup tab of the printer software. (See page 5, "Finding the HP Printer Setup Box.") See your local HP dealer or office supply store to purchase one of these black inkjet print cartridges: Large Black HP51626A (optional) Black HP51626G (optional) You can print grayscale drafts of your color documents with the black inkjet cartridge. Click Print in Grayscale in the printer software. (See page 5, "Finding the HP Printer Setup Box.") Your color documents will print in shades of gray until you change the setting and the inkjet print cartridge. Solving Problems If you encounter a problem with your printer, you can seek help from the following sources: s Online Help If you see an error message on your screen, read the suggestions in the error message. Click the Help button in this window. Or you can also access online help in the following ways: Windows 95 and 98: 1. Click Start in the taskbar. 2. Select Programs, HP400 Series Utilities, and finally HP400 Series Help. Windows 3.1x: 1. Open the HP400 Series Utilities program group. 2. Double-click the HP400 Series Help icon. s User's Guide Read the following tips to solve the problem. s HP Customer Care If the problem cannot be solved by the help suggestions in the User's Guide, refer to page 14, "HP Customer Care" for a listing of resources available to you. Frequently Asked Questions What is the difference between LTR and A4 paper? LTR paper is commonly used in North America. The size is 8.5 inches x 11 inches (216 mm x 279 mm). A4 paper is commonly used in Europe, Australia, New Zealand, Asia, and South America. The size is 210 mm x 297 mm. How should paper be loaded into the printer? First, switch the paper size lever on the left bottom corner to the correct paper setting, either LTR or A4. Then insert the paper into the paper tray until it can go no further. Finally, move the paper width guide, located on the tray, so that it presses lightly against the paper stack. 8