HP Deskjet 5500 HP Deskjet 5551 printer - (English) Reference Guide - Page 16

English installation troubleshooting, continued Windows USB Use the information in this section if you have problems setting up your HP printer. If you need help after the printer is set up, see the onscreen user's guide. what is the problem? When I tried installing USB the installation stopped. When I tried to install again, the New Hardware Found Wizard was gone and the USB port was not available possible causes... to solve the problem... The operating system terminated the installation before it was complete. Uninstall the printer software, then reinstall it. 1. Do one of the following: • Insert the CD-ROM into the CD_ROM drive, and select Remove printer software. Follow the onscreen instructions. • Open the Printer Assistant and select Tools and Updates > uninstall software. • Select Start > Programs > Hewlett-Packard > [hp deskjet] > uninstall software. 2. Close any virus protection programs or other software programs that are running on the computer. 3. To reinstall the printer software, insert the CDROM into the CD-ROM drive, then follow the onscreen instructions. If the software program does not automatically start, then see "to solve the problem..." on page 10. 12