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HP Deskjet 930/932c HP DeskJet 930CM Printer - (English) UserÂ’s G - Page 72

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envelopes, single 17 envelopes, stack 18 faxes 41 from the desktop 6 greeting cards 16-19 index cards 19 iron-on transfers 22 labels 20 posters 10, 24 quality 31, 44 stop/restart 13 tablet 25 transparencies 21 two-sided, book 25 two-sided, tablet 25 printing problems, see problems problems banner printing 45 blank page came out of printer 41 CD, not reading 37 fax 41 flashing lights 42 help 37 ink streaks 33 installing printer software 38 jam 39 lights flashing 42 missing lines or dots 33 no page not came out 39 output 43, 44 page did not print 39 paper jam 39 parts of output in wrong place 43 parts of output missing 33, 43 photos 46 power light flashing 42 print cartridge status light flashing 42 print cartridges 32 print quality 44, 46 printing 39 resume light flashing 42 software installation 38 software, not reading 37 too much ink 44 Q quality iv See print quality Quick Start Poster ordering 51 R rear access door removing 39, 42 replacment parts 51 regulatory notices 61 resolution 2400 dpi 58 best 58 color 58 draft 58 normal 58 specifications 58 TrueType Text 58 restart printing 13 Resume button 58 Resume light 58 S saturation 11 scaling 7 selecting a default printer 5 setting up printer iii setup problems 37-38 single envelope slot 3 size media 59 User Defined Paper Size 59 software compatibility 58 software, see printer software sort the order of print jobs 13 specifications 59 speed, printing 58 status, Print Cartridge Status light 1 stop printing 13 streaking ink 33 stuck paper, see paper jams supplies 51 ordering 51 paper and other media 52 part names and numbers 51 T tablet binding 25 transfers, printing 22 transparencies printing 21 specifications 59 trays capacity 59 envelope slot 3, 17 IN tray 2, 59 OUT tray 59 OUT tray flap 3 photo 2 positions 2 use 2 troubleshooting, see problems TrueType Text resolution 58 two-sided printing 25 U updates for software 48 urgent print requests 13 USB connection 4 User's Guide, ordering 51 Utility window 27 W warranty extensions 50 statement 62 web sites iv, 35, 37, 51, 53 weight paper 59 printer 58 recommended media 59 65

Section	Page
Table of Contents	4
Introduction	6
Printing Basics	8
Buttons and Lights	8
Paper Trays	9
Printer Maintenance Tips	10
Using Your Printer Software	11
Choosing Your Printer	11
Other Ways to Select a Default Printer	12
Desktop Printing	13
Checking Printer Status	13
Page Setup - Controlling Page Layout	14
Print Dialog Box	15
Getting the Right Paper	21
Printing on Different Types of Paper and Media	22
HP Deskjet Utility	34
Using and Caring for Your Print Cartridges	35
Print Cartridge Status	35
1 Insert a print cartridge if it is missing.	36
2 Remove and reinsert the existing print cartridge.	36
3 If there is still a problem, verify that the cartridge is an HP C6578 Series, easy reference nu...	36
4 If the problem persists, replace the cartridge.	36
1 Insert a print cartridge if it is missing.	36
2 Remove and reinsert the existing print cartridge.	36
3 If there is still a problem, verify that the cartridge is an HP 51645 Series, easy reference nu...	36
4 If the problem persists, replace the cartridge.	36
Replacing Print Cartridges	37
To replace a print cartridge:	37
1 To access the print cartridge cradle, make sure the OUT tray is down and then press the Power B...	37
2 Open the top cover. The cradle moves to an accessible position.	37
3 Raise the cradle latch.	37
4 Lift the print cartridge out and discard it.	37
Warning	37
5 Remove the replacement print cartridge from its packaging and carefully remove the protective v...	38
Warning	38
6 Push the print cartridge firmly, straight down into the print cartridge cradle.	38
7 Close the cradle latch. When the latch is fully closed, you will hear a click.	38
8 Load plain white paper in the IN tray.	38
9 Close the top cover, then a calibration page will print.	38
10 If the Print Cartridge Status Light continues to blink after you install the new print cartrid...	38
Storing Print Cartridges	39
Warning	39
Cleaning Print Cartridges	40
When Do You Need to Clean?	40
If You See Missing Lines or Dots...	40
1 Double-click the HP Deskjet Utility icon in the Utilities folder on your hard drive’s main dire...	40
2 Click the Clean panel, then click the Clean button. Follow the on-screen directions.	40
If You See Ink Streaks...	40
1 Double-click the HP Deskjet Utility icon in the Utilities folder on your hard drive’s main dire...	40
2 Click the Clean panel, then click the Clean button. Follow the on-screen directions. If this do...	40
Manually Cleaning the Print Cartridges and Print Cartridge Cradle	41
1 Press the Power Button to turn the printer on, then lift the top cover.	41
2 After the print cartridges move into an accessible position, unplug the power cord from the bac...	41
Warning	41
3 Remove the print cartridges and set them on a piece of paper with the ink nozzle plate facing up.	41
4 Dip a clean cotton swab into distilled water and squeeze any excess water from the swab.	41
5 Clean the face and edges of the print cartridge as shown. Do NOT wipe the nozzle plate.	41
6 Inspect the cartridge for fibers on the face and edges. If fibers are still present, repeat the...	41
7 Repeat the cleaning process for the other print cartridge.	41
1 Using clean, moistened swabs, wipe the underside of each wall of the cradle.	42
2 Repeat until no ink residue is seen on a clean swab.	42
3 Reinsert the print cartridges, then close the printer’s top cover.	42
4 Load white paper into the IN tray.	42
5 Reinsert the electrical power cord into the back of the printer.	42
6 Print a test page. Double-click the HP Deskjet Utility, icon in the Utilities folder on your ha...	42
Damage Resulting from Refilling the Print Cartridges	43
Getting Help When Things Go Wrong	44
Troubleshooting Tips	44
The printer software won’t install, what’s wrong?	44
1 Reinsert the CD and try again. If this doesn’t solve your problem…	44
2 Try inserting a CD that you know works. If that CD doesn’t work, you may need to replace your C...	44
3 If other CD’s work but the printer software CD doesn’t, you may have a damaged CD. You can down...	44
4 If you don’t have Web access, contact HP Customer Care. See page49, to locate the phone number...	44
1 Make sure your printer is on and all connections are secure.	45
2 Close any virus protection programs that are running on your computer.	45
3 Uninstall your printer software. Insert the printer software CD into your computer, select Unin...	45
4 If you have been using Apple’s QuickDraw GX software, turn it off. Your HP Deskjet printer is n...	45
Why won’t it print? continued	46
1 Make sure the power is on.	46
2 Make sure that all cable connections are secure.	46
1 Pull the paper out of either the IN tray or the OUT tray.	46
2 Press the Resume Button on the front of the printer.	46
3 If you were printing labels, make sure a label did not become unglued from the label sheet whil...	46
4 If the paper jam has cleared, print your document again.	46
5 If the paper jam hasn’t cleared, open the Rear Access Door by turning the knob (counter-clockwi...	46
6 Pull the jammed paper out of the printer, then replace the Rear Access Door.	46
7 Print your document again.	46
1 Lower the Fold-Up tray, and pull out the IN tray.	46
2 Slide out both of the paper guides.	46
3 Load paper and print your document.	46
1 Insert the Rear Access Door and engage lock.	46
2 Print your document again.	46
1 Check the amount of RAM and processor speed in your computer.	47
2 Free up some space on the computer’s hard drive. Having less than 100 MB of free space on your ...	47
1 Lift the printer cover and check the Print Cartridge status icons to make sure you are not out ...	48
2 If you are out of ink, replace the print cartridge. See “Replacing Print Cartridges” on page 30.	48
3 Print your document again.	48
1 Save the fax in a graphic format, such as TIFF.	48
2 Place it in a word processing document and print it from there.	48
What do the flashing lights mean?	49
1 Insert paper.	49
2 Press the Resume Button .	49
1 Pull the paper out of either the IN tray or the OUT tray.	49
2 Press the Resume Button on the front of the printer.	49
3 If you were printing labels, make sure a label did not become unglued from the label sheet whil...	49
4 If the paper jam has cleared, print your document again.	49
5 If the paper jam hasn’t cleared, open the Rear Access Door by turning the knob (counter clockwi...	49
6 Pull the jammed paper out of the printer, then replace the Rear Access Door.	49
7 Print your document again.	49
1 Follow the on-screen directions for how to insert the paper.	49
2 Press the Resume Button .	49
1 Press the Power Button to turn the printer off. Then press the Power Button again to turn the p...	49
2 If that doesn’t solve the problem, press the Power Button to turn the printer off.	49
3 Unplug the printer.	49
4 Plug the printer back in.	49
5 Press the Power Button to turn the printer on.	49
Is there a problem with your printout? continued	50
1 Make sure the media is correctly oriented in the IN tray.	50
2 Make sure the paper guides fit snugly against the media.	50
1 Check the print cartridges status. See “Print Cartridge Status” on page 28.	51
2 If the printer is running out of ink, replace the print cartridge. See “Replacing Print Cartrid...	51
1 Choose Print from the File menu.	51
2 Choose Ink Controls from the General menu.	51
3 Use the sliders to adjust ink density and ink drying time.	51
1 Review the printing instructions on page15.	53
2 Make sure that the paper length guides are snug up against the photo paper.	53
1 Go to the Paper/Type Quality dialog box. See “Paper Type/Quality” on page10.	53
2 Select HP Photo Paper as the Paper Type.	53
3 Select Best as the Quality type.	53
4 Select High Res Photo from better print resolution.	53
5 Print your document.	53
1 Go to the Paper Type/Quality dialog box. See “Paper Type/Quality” on page10.	53
2 Select Best print quality.	53
HP Customer Care	55
Electronic Support Infomation	55
HP Customer Care Online	55
HP Customer Care Audio Tips (U.S. Only) — Toll-Free Automated Support Line	55
Printer Software	55
HP Customer Care Repair	55
HP Customer Care by Phone	56
After the Warranty	57
Extended Warranty Options	57
Supplies and Accessories	58
Printer Supplies	58
Printer Quick Start Posters and User’s Guide for Macintosh	58
Paper and Other Media	59
Ordering Information	60
Setup Instructions	62
Using a USB Connection	62
1 Plug in the electrical power cord	62
2 Load white paper	62
3 Insert the print cartridges	63
a Press Power Button to turn on printer.	63
b Remove vinyl tape from print cartridges.	63
c Open top cover, then insert print cartridges.	63
d Close top cover.	63
4 Connect the USB cable	63
5 Install the printer software	64
a Insert the HP Printer Software CD into your CD-ROM drive.	64
b Double-click the HP Deskjet 900 Series Installer icon.	64
c Follow the on-screen instructions to complete the installation. Your computer will restart when...	64
d After your computer restarts, the HP Deskjet Utility (Select Printer) dialog box opens.	64
Specifications	65
Legal Information	68
Regulatory Notices	68
Hewlett-Packard Company	68
Limited Warranty Statement	69
HP Year 2000 Warranty	69

Match case Limit results 1 per page

envelopes, single

envelopes, stack

faxes

from the desktop

greeting cards

index cards

iron-on transfers

labels

posters

quality

stop/restart

tablet

transparencies

two-sided, book

two-sided, tablet

printing problems,

see problems

problems

banner printing

blank page came out of

printer

CD, not reading

fax

flashing lights

help

ink streaks

installing printer software

jam

lights flashing

missing lines or dots

no page not came out

output

page did not print

paper jam

parts of output in wrong

place

parts of output missing

photos

power light flashing

print cartridge status light

flashing

print cartridges

print quality

printing

resume light flashing

software installation

software, not reading

too much ink

quality

See print quality

Quick Start Poster

ordering

rear access door

removing

replacment parts

regulatory notices

resolution

2400 dpi

best

color

draft

normal

specifications

TrueType Text

restart printing

Resume button

Resume light

saturation

scaling

selecting a default printer

setting up printer

iii

setup

problems

single envelope slot

size

media

User Defined Paper Size

software compatibility

software,

see printer software

sort the order of print jobs

specifications

speed, printing

status, Print Cartridge Status light

stop printing

streaking ink

stuck paper,

see paper jams

supplies

ordering

paper and other media

part names and numbers

tablet binding

transfers, printing

transparencies

printing

specifications

trays

capacity

envelope slot

IN tray

OUT tray

OUT tray flap

photo

positions

use

troubleshooting,

see problems

TrueType Text resolution

two-sided printing

updates for software

urgent print requests

USB connection

User’s Guide, ordering

Utility window

warranty

extensions

statement

web sites

weight

paper

printer

recommended media