HP Deskjet 940c HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help
HP Deskjet 940c Manual
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- HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 1
quick help hp deskjet 948c/940c/920c series table of contents learning about your printer 1 introducing your hp deskjet printer 2 finding information 3 notices and acknowledgments 4 terms and conventions 5 learning about printer features 7 using paper trays 10 using the taskagent 14 printing - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 2
the hp deskjet toolbox 71 solve a problem 73 printer lights are flashing 74 printer is not printing 77 printer is too slow 81 problems with printouts 84 product specifications 89 product specifications for hp deskjet 948c series printers 90 product specifications for hp deskjet 940c series - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 3
learning about your printer • introducing your hp deskjet printer • finding information • notices and acknowledgments • terms and conventions • learning about printer features • using paper trays • using the taskagent 1 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 4
up to 12 pages per minute for black text and up to 10 pages per minute for text and color graphics (Print speeds vary with printer models) HP Deskjet printers are designed to help you get the best results for your printing needs. Read about these and other features in the following sections. 2 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 5
how to troubleshoot installation problems. This quick help guide tells you about printer features, maintenance, and specifications and explains how to print documents and solve problems that may occur as you print. The hp deskjet release notes explain hardware and software compatibility with - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 6
in this document is subject to change without notice. Hewlett-Packard (HP) makes no warranty of any kind with regard to this material allowed under copyright laws. acknowledgments Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. TrueType is a U.S. trademark of - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 7
of software steps. For example: Click Start > Programs > hp deskjet series > hp deskjet series Toolbox to open the HP Deskjet Toolbox. cautions and warnings A Caution indicates possible damage to the HP Deskjet printer or to other equipment. For example: Caution! Do not touch the print cartridge ink - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 8
icons A Note icon indicates that additional information is provided. For example: For best results use HP products. A Mouse icon indicates that additional information is available through the What's This? help feature. To find more information about options on each tab screen, - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 9
about printer features buttons and lights The HP Deskjet printer buttons let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of the printer. 1. Cancel button 2. Print Cartridge Status light and symbol 3. Resume light and - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 10
Status symbol flashes when a print cartridge is low on ink or incorrectly installed. See also: print cartridge status light resume button and light The light above the Resume button flashes when an action is required such as loading paper or clearing a paper jam. When the problem is fixed, press the - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 11
two-sided printing The printer has a Manual Two-Sided Printing feature so that you can print both sides of a page. An optional Two-Sided Printing Accessory can be purchased for automatic two-sided printing with 948c and 940c series printers. See also: manual two-sided printing 9 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 12
using paper trays In tray The In tray holds paper or other media to be printed. 1. Out tray 2. In tray pushed in Pull out the In tray to load paper and other media. Keep the In tray pulled out when you print on legal paper. 1. In tray pulled out 10 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 13
You can print different sizes of media by sliding the paper guides in and out. 1. paper width guide 2. In tray pulled out 3. paper length guide out tray The position of the Out tray can be changed for different printing needs. Out tray up - Place the tray in the up position - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 14
tray down - Leave the tray in the down position for most types of printing and single envelope printing. Out tray extension - (Not available in all printer models.) Pull the Out tray extension out when printing a large number of pages. Also extend the tray when you are printing in draft mode to - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 15
fold-up tray Your printer may have a Fold-Up tray that contains the In and Out trays. The Fold-Up tray must always be lowered to print or to access the print cartridges. 1. Fold-Up tray up 2. Fold-Up tray down 13 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 16
the status of the print cartridges and to change settings such as default print quality. It is located on the Windows taskbar. 1. TaskAgent changing printed output using the TaskAgent. 1. Click the TaskAgent icon on the Windows taskbar. The Default Print Settings dialog box appears. It allows you to - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 17
a menu of shortcuts that includes the names of all installed HP Deskjet printers. You can perform the following actions from this menu: • Change the printer by selecting the printer name. A check mark appears next to the HP Deskjet printer selected. • Select Change Default Print Settings to open the - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 18
messages appear when a print cartridge is low on ink or has been installed incorrectly. • When the icon is blinking and outlined in yellow, the Warning Information button. The HP Deskjet Toolbox is displayed. 3. Select the Warning Information tab to view print cartridge warning messages. 4. Click - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 19
on paper and other media • printing with your hp deskjet printer • plain paper • envelopes • transparencies • labels • business cards, index cards, and other small media • photographs • greeting cards • posters • banners • iron-on transfers • manual two-sided printing • custom paper sizes 17 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 20
printing with your hp deskjet printer opening the printer properties dialog box The printer is controlled by software installed on the computer. The printer software, also called a printer driver, provides a dialog box to communicate with the printer. In the printer properties box you can select - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 21
volume, ink drying time, and print speed (Low Memory Mode). saving changes When you change print settings, click Apply, then click OK to save your changes. If you do not change any settings, click Cancel to return to your document. To find more information about the options in the printer properties - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 22
1. Raise the Out tray and pull out the In tray. 2. Slide out both paper guides. 3. Insert a stack of paper into the In tray. 4. Place up to 100 sheets of paper into the In tray if your printer has a Fold- Up tray. Place up to 150 sheets of paper into the In tray - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 23
to print. Follow one of these paths to select your print options, depending on the software program you are using: • Click File > Print, then select Properties -or- • manually on both sides of the paper. If you have purchased the optional HP Two-Sided Printing Accessory (not available for all printer - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 24
, particularly paper that is marked for use in inkjet printers. To get the best results, use HP papers. These papers have been developed especially for HP inks and HP printers. See also: printing with your hp deskjet printer manual two-sided printing custom paper sizes legal paper preparing to - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 25
these paths to select your print options, depending on the software program you are using: • Click File > Print, Print > Setup, then select Properties. The printer properties box appears with Setup, Features, print in grayscale or make optional adjustments to ink volume, color, or print speed (Low - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 26
up-into the single envelope slot. 2. Push the envelope forward until it stops. printing the envelope If your software program includes an envelope-printing feature, do not follow these instructions. Follow the instructions provided by the software program. 1. Open the file you want to print. 24 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 27
software program you are using: • Click File > Print, then select Properties -or- • Click File > Print Setup, then select Properties -or- • Click File > Print > Setup, then select Properties. The printer make optional adjustments to ink volume, color, or that have clasps or windows. • Avoid using - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 28
Slide the paper guides snugly against the edges of the envelopes, then push the tray forward until it stops. printing the envelopes If your software program includes an envelope-printing feature, do not follow these instructions. Follow the instructions provided by the software program. 1. Open the - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 29
software program you are using: • Click File > Print, then select Properties -or- • Click File > Print Setup, then select Properties -or- • Click File > Print > Setup, then select Properties. The printer print in grayscale or make optional adjustments to ink volume, color, or print speed (Low Memory - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 30
15 envelopes in the In tray at one time. • Align the envelope edges before inserting them. • Avoid using envelopes that have clasps or windows. • Avoid using envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 31
up to 30 transparency sheets in the tray if the printer does not have a Fold-Up tray. Make sure the rough side is down and the adhesive strip is toward the printer. 5. Push the transparencies forward until they stop. 6. Slide the paper guides snugly against the transparency paper and push the In - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 32
the software program ink volume, color, drying time, or print speed (Low Memory Mode). 6. Click OK to return to the Print or Print Setup screen. 7. Click OK to print. The printer waits for transparencies to dry before releasing them to the Out tray. printing guidelines For best results use hp inkjet - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 33
20 label sheets-label side down-in the tray. 5. Slide the paper guides snugly against the sheets and push in the tray. printing labels 1. Open 2. Follow one of these paths to select your print options, depending on the software program you are using: • Click File > Print, then select Properties -or- - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 34
in grayscale or make optional adjustments to ink volume, color, or print speed (Low Memory Mode). 6. Click OK to return to the Print or Print Setup screen. 7. Click OK to print. printing guidelines • Use only paper labels that are designed specifically for inkjet printers. • Never place more than 20 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 35
In tray. 1. Raise the Out tray to the up position. 2. Slide out both paper guides and remove all paper from the tray. 3. Align the edges of the cards or other up to 30 cards in the tray if the printer has a Fold-Up tray. Place up to 45 cards in the tray if the printer does not have a Fold-Up tray. 5. - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 36
Follow one of these paths to select your print options, depending on the software program you are using: • Click File > Print, then select Properties -or the printer does not have a Fold-Up tray 5. Select the Advanced tab if you wish to print in grayscale or make optional adjustments to ink volume, - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 37
In tray. • If the index cards or other small media are smaller than 100 x 148 mm (4 x 5.6 in), do not use the In tray. Use the printer's single envelope slot to load the media one card at a time. For best results use - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 38
print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of to 20 sheets of photo paper-printable side down-in the tray. 5. Slide the paper guides snugly against the edges of the photo paper and push in the tray. printing photographs 1. Open - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 39
software program you are using: • Click File > Print, then select Properties -or- • Click File > Print Setup, then select Properties -or- • Click File > Print > Setup, then select Properties. The printer x 1200 dpi for source images greater than 600 dpi ( color, ink volume, or ink drying time. - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 40
you have a parallel cable connection, you may be able to increase photo printing speed by enabling Hardware ECP (Extended Capabilities Port). For best results use hp photo papers. 38 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 41
Raise the Out tray to the up position. 3. Slide out both paper guides and remove all paper from the tray. 4. Fan the edges of the greeting in the tray. 6. Push the cards forward until they stop. 7. Slide the paper guides snugly against the edges of the cards. 8. Push in the In tray, then lower the - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 42
software program you are using: • Click File > Print, then select Properties -or- • Click File > Print Setup, then select Properties -or- • Click File > Print > Setup, then select Properties. The printer you wish to make optional adjustments to ink volume, color, or ink drying time. 6. Click OK to - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 43
are positioned properly in the In tray. • If the cards are smaller than 100 x 148 mm (4 x 5.6 inches), do not use the In tray. Use the printer's single envelope slot to load one card at a time. For best results use - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 44
sheets in the tray. 5. Slide the paper guides snugly against the sheets and push in the tray paths to select your print options, depending on the software program you are using: • Click File > Print, Print > Setup, then select Properties. The printer properties box appears with Setup, Features, and - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 45
3x3, or 4x4 • Two-Sided Printing: Unchecked • Copies: Number of copies 5. Select the Advanced tab if you wish to make optional adjustments to color, ink volume, or print speed (Low Memory Mode). 6. Click OK to return to the Print or Print Setup screen. 7. Click OK to print. printing guidelines Trim - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 46
paper. Remove and discard any perforated strips. 5. Place the banner paper in the In tray with the unattached edge of the paper facing the printer. 6. Slide the paper guides snugly against the banner paper. 7. Push in the In tray. Leave the Out tray up. printing banners 1. Open the file you want to - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 47
software program you are using: • Click File > Print, then select Properties -or- • Click File > Print Setup, then select Properties -or- • Click File > Print > Setup, then select Properties. The printer type is set to hp banner paper and the make optional adjustments to ink volume, color, drying - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 48
printing guidelines The Release Notes describe problems that may occur when you print banners using some software programs. Click Start > Programs > hp deskjet series > Release Notes to view this information. For best results use hp products. 46 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 49
both paper guides and remove printable side down. 5. Slide the paper guides snugly against the transfer paper and push to select your print options, depending on the software program you are using: • Click File > Setup, then select Properties. The printer properties box appears with Setup, Features, - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 50
Mirror Image • Two-Sided Printing: Unchecked • Copies: Number of copies 5. Select the Advanced tab if you wish to make optional adjustments to ink volume with a mirror-image, the text and pictures are horizontally reversed from what appears on the computer screen. For best results use hp iron-on t- - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 51
paper guides snugly against the edges of the paper. 4. Push in the In tray. printing manually 1. software program you are using: • Click File > Print, then select Properties -or- • Click File > Print Setup, then select Properties -or- • Click File > Print > Setup, then select Properties. The printer - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 52
if you have installed the optional HP Two-Sided Printing Accessory (not available with all printer models). 5. Select ink volume, color, drying time, or print speed (Low Memory Mode). 7. Click Apply then OK to return to the Print or Print Setup screen. 8. Click OK to print. Follow the instructions - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 53
9. Click Continue when the paper is properly reloaded. Book binding 51 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 54
the even-numbered pages can be printed. • If you have purchased the HP Two-Sided Printing Accessory, you can print both sides of the paper automatically. Follow the directions included with that product. (The HP Two-Sided Printing Accessory cannot be used with all printers.) For best results use - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 55
other media you want to print into the In tray, with the printable side down. 3. Push the paper forward until it stops. 4. Slide the paper guides snugly against the edges of the media and push in the In tray. 5. Lower the Out tray. defining a custom paper size 1. Open the file you - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 56
to select your print options, depending on the software program you are using: • Click File > Print, then select Properties -or- • Click File > Print Setup, then select Properties -or- • Click File > Print > Setup, then select Properties. The printer properties box appears with Setup, Features, and - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 57
cartridge status light • replacing print cartridges • aligning print cartridges • automatically cleaning print cartridges • manually cleaning print cartridges • cleaning the printer • refilling print cartridges • maintaining print cartridges • print cartridge part numbers • the hp deskjet toolbox - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 58
on ink, improperly installed, or malfunctioning. This light also flashes if the wrong print cartridge type is used. 1. Print Cartridge Status light If the ink level is low in a print cartridge, the Print Cartridge Status light stops flashing when the printer's top cover is opened. If the problem is - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 59
printer's top cover when the Print Cartridge Status light flashes. The yellow arrow on the print cartridge cradle points to one of five Print Cartridge Status icons revealing the exact nature of the problem. 1. tri-color cartridge problem icon 2. black cartridge problem icon 3. tri-color cartridge - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 60
troubleshooting problems with the tri-color or black print cartridge If the yellow arrow points to a print cartridge problem icon, the print cartridge is either missing, improperly installed, defective, or is the wrong print cartridge for the printer. Perform the following tasks to correct the - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 61
, verify the correct part numbers. When a print cartridge is empty, leave the empty print cartridge in the print cartridge cradle until it is replaced. The printer requires both print cartridges to operate. Warning! Keep both new and used print cartridges out of the reach of children. To replace - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 62
1. Out tray (in down position) 2. press Power button 3. open top cover 4. raise cradle latch 5. lift out cartridge 60 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 63
electrical contacts. 1. black cartridge 2. color cartridge 3. ink nozzles 4. copper contacts-do Cartridge Status light continues to blink after installing a new print cartridge, check the part number on the cartridge to verify that the correct cartridge is installed. 9. Align the print cartridges - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 64
is replaced, align the print cartridges to ensure the best possible print quality. Alignment is performed from the HP Deskjet Toolbox. 1. Open the HP Deskjet Toolbox using one of the following methods: • Click Start > Programs > hp deskjet series > hp deskjet series Toolbox -or- • Right-click - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 65
or dots, or if they contain ink streaks, the print cartridges need to be cleaned. Print cartridges are cleaned automatically using the following procedure: 1. Open the HP Deskjet Toolbox. 2. Select the Printer Services tab. 3. Select Clean the Print Cartridges and follow the on-screen directions - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 66
that will not stick to the cartridges. Be careful not to get ink on your hands or clothing as you clean. preparing to clean Remove the print cartridges from the printer before cleaning. 1. Verify that the Out tray and Fold-Up tray (if installed on your printer) are in the down position. 2. Press - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 67
1. Dip the end of a clean cotton swab into the distilled water and remove any excess water. 2. Clean the face and edges of the first print cartridge with the swab, as shown in the following illustration. Do Not wipe the nozzle plate. 1. nozzle plate 2. clean these areas 3. Inspect the face and edges - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 68
until no ink residue appears on a clean swab. 1. print cartridge cradle 2. cradle wall 6. Reinsert the print cartridges and close the printer's top cover. 7. Reconnect the power cord to the back of the printer. 8. Print a test page from the HP Deskjet Toolbox by selecting the Printer Services tab - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 69
back and forth on the rod when the printer is new. The noise decreases with use. • Keep all liquids away from the inside of the printer. The printer should be handled and stored in an upright, level position for maximum performance and reliability. See also: manually cleaning print cartridges 67 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 70
. Ink from a refilled cartridge can leak onto the electrical components in the printer. This can cause severe printer damage, resulting in downtime and repair costs. Caution! Damage that results from modifying or refilling HP print cartridges is specifically excluded from the HP printer's warranty - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 71
will damage the print cartridge. • Once print cartridges are installed in the printer, leave them in the print cartridge cradle unless they are being manually cleaned. This prevents ink from evaporating or clogging the print cartridges. Caution! Do not unplug the printer until printing is complete - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 72
print cartridge part numbers When replacing print cartridges in your HP Deskjet printer, buy print cartridges with the following part numbers: • Black: HP 6615A Series or HP No. 15 • Tri-Color: HP C6578 Series or HP No. 78 70 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 73
estimated ink level in print cartridges. If you have purchased the optional HP Two-Sided Printing Accessory (not available for all printers), you can enable it from the Toolbox. Use one of these methods to open the HP Deskjet Toolbox: • Click Start > Programs > hp deskjet series > hp deskjet series - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 74
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solve a problem • printer lights are flashing • printer is not printing • printer is too slow • problems with printouts 73 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 76
print cartridge status light is flashing • if the resume light is flashing • if the power light is flashing • if all lights are flashing what the flashing lights indicate Flashing lights indicate the printer status. 1. Print Cartridge Status light and symbol 2. Resume light and button 3. Power light - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 77
may be a problem with a print cartridge • Verify that the correct print cartridges are installed. • Check if a print cartridge is low on ink or improperly installed. See also: print cartridge part numbers checking the print cartridge status if the resume light is flashing the printer may be out - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 78
to step 2 if the lights continue to flash. 2. Press the Power button to turn off the printer. 3. Disconnect the printer from the power source. 4. Reconnect the printer to the power source. Press the Power button to turn on the printer. If you continue to have problems, contact HP Customer Care. 76 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 79
on paper does not come out of the printer Follow these instructions to correct the problem. check the printer Verify the following: 1. The printer is connected to the power source. 2. The cable connections are secure. 3. The printer is turned on. 4. The printer's top cover is closed. 5. The Fold-Up - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 80
cartridges are properly installed. • If the Resume light is blinking, press the Resume button. • If the Power light is blinking, the printer is in the process of printing. 1. Print Cartridge Status light and symbol 2. Resume light and button 3. Power light and button reinstall the printer software - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 81
message "there was an error writing to " is displayed If the printer is connected to a USB hub along with several other USB devices, it may not be receiving correct data. Connect the printer directly to the USB port on your computer. paper jams occur 1. Remove the paper from - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 82
does not turn on The printer may have drawn too much power. 1. Disconnect the power cord from the printer. 2. Wait approximately 10 seconds. 3. Reconnect the power cord to the printer. Press the Power button to turn on the printer. If you continue to have problems, contact HP Customer Care. 80 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 83
. See your Windows manual for information on managing the computer's hard drive space. printer software is outdated 1. Verify the printer driver being used. 2. Log onto HP's Website to download the most recent software updates for your printer. See the quick reference guide for Website information - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 84
You can speed up the process by performing the following steps: 1. Follow one of these paths to open the printer properties box, depending on your software program: • Click File > Print, then select Properties -or- • Click File > Print Setup, then select Properties -or- • Click File > Print > Setup - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 85
> hp deskjet series > hp deskjet series Toolbox -or- • Right-click the TaskAgent and select Open Toolbox. 2. Click the Configuration tab and select Attempt to Use Hardware ECP. 3. Click Apply. 4. Print the photograph. See also: printing photographs If you continue to have problems, contact HP - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 86
problems with printouts • images if: • One or both print cartridges is empty • The vinyl tape is not removed from the print cartridge • An incoming fax is being printed check the print cartridges 1. Raise the printer's top cover to view the Print Cartridge Status icons. 2. Replace the print cartridge - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 87
are missing or printed in the wrong place Use the instructions below to reset paper orientation, page size, print margins, and other options: 1. Follow one of these paths to open the printer properties box, depending on your software program: • Click File > Print, then select Properties -or- • Click - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 88
guides snugly against the paper and push in the In tray. 4. Follow one of these paths to open the printer properties box, depending on your software to color, ink volume, or ink drying time using HP Deskjet Toolbox. This solution only applies to printers with a parallel cable connection. 86 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 89
In tray until it stops. Confirm that the In tray is pushed in. 4. Follow one of these paths to open the printer properties box, depending on your software program: • Click File > Print, then select Properties -or- • Click File > Print Setup, then select Properties -or- • Click File > Print > Setup - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 90
OK to print the banner. 8. Verify that the printer software is operating correctly if gaps appear on the ends of the sheets when printing. The Release Notes describe banner printing problems using specific software programs. Click Start > Programs > hp deskjet series > Release Notes to view this - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 91
product specifications • product specifications for hp deskjet 948c series printers • product specifications for hp deskjet 940c series printers • product specifications for hp deskjet 920c series printers • minimum printing margins • system requirements 89 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 92
product specifications for hp deskjet 948c series printers hp deskjet 948c model no. C6431D black text dpi print technology Drop-on-demand thermal inkjet printing software compatibility MS Windows compatible (95, 98, Me, 2000, and NT 4.0) MS-DOS software programs duty cycle 2,000 pages per month - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 93
memory 2 MB built-in RAM buttons/Lights Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light i/o interface Centronics Parallel, IEEE 1284-Compliant with 1284-B receptacle Universal Serial Bus 1.1 compatible dimensions 440 mm wide x 196 mm high x 400 mm deep (Fold - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 94
=10 dB): 5.9 dB in normal mode Sound pressure level, LpAm (bystander positions): 46 dB in normal mode alignment Vertical: +/- .058 mm/mm (.002 in) in normal mode Skew: +/- .152 mm/mm (.006 in/in) on plain paper +/- .254 mm/mm (.010 in/in) on hp transparency films media weight Paper: U.S. Letter 60 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 95
media handling In tray capacity: Plain paper sheets: Up to 100 Banners: Up to 20 sheets Envelopes: Up to 15 Greeting cards: Up to 5 cards Labels: Up to 20 sheets of labels (use only U.S. Letter-or A4-sized sheets) Photo paper: Up to 20 sheets Index cards: Up to 30 cards Transparencies: Up to 25 Out - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 96
) A4 210 x 297 mm Transparencies: U.S. Letter 216 x 279 mm (8.5 x 11 in) A4 210 x 297 mm Photo (with tear-off tab): 102 x 152 mm (4 x 6 in) print cartridges Black: HP 6615A Series or HP No. 15 Tri-Color: HP C6578 Series or HP No. 78 94 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 97
product specifications for hp deskjet 940c series printers hp deskjet 940cxi model no. C6431A hp deskjet 940cse model no. C6431B hp deskjet 940cvr model 1200 dpi print technology Drop-on-demand thermal inkjet printing software compatibility MS Windows compatible (95, 98, Me, 2000, and NT 4.0) MS-DOS - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 98
duty cycle 2,000 pages per month memory 2 MB built-in RAM buttons/Lights Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light i/o interface Centronics Parallel, IEEE 1284-Compliant with 1284-B receptacle Universal Serial Bus 1.1 compatible dimensions 440 mm wide - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 99
=10 dB): 5.9 dB in normal mode Sound pressure level, LpAm (bystander positions): 46 dB in normal mode alignment Vertical: +/- .058 mm/mm (.002 in) in normal mode Skew: +/- .152 mm/mm (.006 in/in) on plain paper +/- .254 mm/mm (.010 in/in) on hp transparency films media weight Paper: U.S. Letter 60 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 100
media handling In tray capacity: Plain paper sheets: Up to 150 Banners: Up to 20 sheets Envelopes: Up to 15 Greeting cards: Up to 5 cards Labels: Up to 20 sheets of labels (use only U.S. Letter-or A4-sized sheets) Photo paper: Up to 20 sheets Index cards: Up to 45 cards Transparencies: Up to 30 Out - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 101
) A4 210 x 297 mm Transparencies: U.S. Letter 216 x 279 mm (8.5 x 11 in) A4 210 x 297 mm Photo (with tear-off tab): 102 x 152 mm (4 x 6 in) print cartridges Black: HP 6615A Series or HP No. 15 Tri-Color: HP C6578 Series or HP No. 78 99 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 102
product specifications for hp deskjet 920c series printers hp deskjet 920cxi model no. C6430A hp deskjet 920cse model no. C6430B hp deskjet 920cvr model no. dpi print technology Drop-on-demand thermal inkjet printing software compatibility MS Windows compatible (95, 98, Me, 2000, and NT 4.0) MS-DOS - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 103
duty cycle 1,000 pages per month memory 2 MB built-in RAM buttons/Lights Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light i/o interface Centronics Parallel, IEEE 1284-Compliant with 1284-B receptacle Universal Serial Bus 1.1 compatible dimensions 440 mm wide - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 104
=10 dB): 5.9 dB in normal mode Sound pressure level, LpAm (bystander positions): 46 dB in normal mode alignment Vertical: +/- .058 mm/mm (.002 in) in normal mode Skew: +/- .152 mm/mm (.006 in/in) on plain paper +/- .254 mm/mm (.010 in/in) on hp transparency films media weight Paper: U.S. Letter 60 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 105
media handling In tray capacity: Plain paper sheets: Up to 100 Banners: Up to 20 sheets Envelopes: Up to 15 Greeting cards: Up to 5 cards Labels: Up to 20 sheets of labels (use only U.S. Letter-or A4-sized sheets) Photo paper: Up to 20 sheets Index cards: Up to 30 cards Transparencies: Up to 25 Out - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 106
) A4 210 x 297 mm Transparencies: U.S. Letter 216 x 279 mm (8.5 x 11 in) A4 210 x 297 mm Photo (with tear-off tab): 102 x 152 mm (4 x 6 in) print cartridges Black: HP 6615A Series or HP No. 15 Tri-Color: HP C6578 Series or HP No. 78 104 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 107
minimum printing margins The printer cannot print outside a designated area of the page. Minimum print margins for common media types are shown below. A4 paper: Left and Right Margins: 3.4 mm (0. - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 108
banners - A4 (210 x 297 mm [8.27 x 11.7 in]) Left and Right Margins: 3.4 mm (0.134 in) Top Margin: 0.0 mm (0.00 in) Bottom Margin: 0.0 mm (0.00 in) banners - letter (216 x 279 mm [8.5 x 11 in]) Left and Right Margins: 6.4 mm (0.25 in) Top Margin: 0.0 mm (0.00 in) Bottom Margin: 0.0 mm (0.00 in) - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 109
2000 Minimum Processor Speed: Pentium 133 MHz Required RAM: 64 MB Required Free Hard Disk Space: 40 MB* Microsoft Windows 95, 98, Me, or NT 4.0 Minimum Processor Speed: Pentium 66 MHz Required RAM: 32 MB Required Free Hard Disk Space: 40 MB* MS-DOS version 3.3 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 110
108 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 111
#51 built-in memory deskjet 920c series#101 deskjet 940c series#96 deskjet 948c series#91 business card printing#33 buttons Cancel#7 deskjet 920c series#101 deskjet 940c series#96 deskjet 948c series#91 Power#8 Resume#8 c cleaning print cartridge automatic#63 manual#64 cleaning printer case#67 color - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 112
series#101 deskjet 940c series#96 deskjet 948c series#91 flashing troubleshooting#78 what they indicate#74 Power#8 Print Cartridge Status checking cartridge status#57 purpose#8 verifying correct cartridge#61 when light flashes#56 Resume#8 Low Memory Mode#82 printer properties box#19 m manual two - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 113
#102 deskjet 940c series#97 deskjet 948c series#92 print cartridge aligning#62 checking status#57 cleaning#71 automatic#63 manual#64 cleaning debris#64 copper contacts#61 defective#58 improper installation#58 ink nozzles#61 low ink Print Cartridge status icons#58 Print Cartridge Status light#56 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 114
status#57 status icons#57 storing#69 troubleshooting problems with#58 warning messages#16 when to clean#63 print cartridge cradle#59 cleaning#66 Print Cartridge Status icons#57 Print Cartridge Status light#56 verifying correct cartridge#61 print properties#87 print quality#15 print settings changing - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 115
66 printout problems#84 q quick reference guide#3 quick start setup poster#3 r refilling print cartridge#68 release notes#3 restarting printer when to restart#76 s shortcuts TaskAgent#15 small media printing#33 software compatibility deskjet 920c series#100 deskjet 940c series#95 deskjet 948c series - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 116
deskjet 940c series#95 deskjet 948c series#90 Toolbox aligning print cartridges#62 enabling hardware ECP#83 opening#71 utilities#71 transparency printing#29 troubleshooting banner printing problems#87 blank pages printing#84 complex documents#82 document printing at angle#85 flashing lights printer
quick help
hp deskjet 948c/940c/920c series
table of contents
learning about your printer . . . . . . . . . . . . . . . . . . . . . . 1
introducing your hp deskjet printer
. . . . . . . . . . . . . . . . . . . . . . . . 2
finding information
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
notices and acknowledgments
. . . . . . . . . . . . . . . . . . . . . . . . . . . 4
terms and conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
learning about printer features. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
using paper trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
using the taskagent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
printing on paper and other media . . . . . . . . . . . . . . . . 17
printing with your hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . 18
plain paper
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
envelopes
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
transparencies
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
labels
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
business cards, index cards, and other small media
. . . . . . . . . . . 33
photographs
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
greeting cards
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
posters
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
banners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
iron-on transfers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
manual two-sided printing
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
custom paper sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53