HP Deskjet 9800 HP Deskjet 9800 - Getting Started Guide - Page 15

Troubleshooting Printing a diagnostics page Use the diagnostics page to view current printer settings, to help troubleshoot printer problems, and to verify installation of optional accessories, such as trays. The diagnostics page also contains a log of recent events. If you need to call HP, print the diagnostics page before calling. To print a diagnostics page Press and hold the Power button, press the Resume button four times, and then release the Power button. Problems printing an alignment page Check the printer to ensure the following: • Power light is on and not blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up. • No printer lights are on or blinking and the printer is in the Ready state. If lights are on or blinking, see "Printer lights reference." • Power cord and other cables are working and firmly connected to the printer. • All packing tapes and materials are removed from the printer. • Print cartridges are properly installed in the correct cradle. The icon on the print cartridge should match the icon on the cradle. Press down firmly on each one to ensure proper contact. Ensure you have removed the tape from each print cartridge. • Print cartridge latch and all covers are closed. • Rear access panel or optional automatic two-sided printing accessory (duplex unit) is locked into place. • Media is loaded correctly in the tray and is not jammed in the printer. Problems installing software Check the computer system • Make sure the computer meets the system requirements (see the onscreen user's guide on the Starter CD). Verify installation preliminaries • Before installing software on a Windows computer, ensure all other programs are closed. • If the computer does not recognize the path to the CD drive that you type, ensure you are specifying the correct drive letter. • If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. Also, you can download the printer driver from http://www.hp.com/support/dj9800. Reinstall the printer software • If you are using Windows and the computer cannot detect the printer, run the Scrubber utility (located in the Utils\Scrubber folder on the Starter CD) to perform a clean printer driver uninstallation. Restart your computer, and re-install the printer driver. Problems connecting to a network Note: After correcting any of the following, run the setup program again. General network troubleshooting If you are unable to install the printer software, verify the following: • All cable connections to the computer and the printer are secure. • The network is operational and the network hub is turned on. • All applications, including virus protection programs and personal firewalls, are closed or disabled. • Make sure the printer is installed on the same subnet as the computers that will be using the printer. • If the installation program cannot discover the printer, print the diagnostics page and enter the IP address manually in the installation program. • If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address: 1 Print a diagnostics page. 2 From the Windows desktop, click Start, point to Settings, and then select Printers or Printers and Faxes. 3 Right-click the printer icon, click Properties, and then click the Ports tab. 4 Select the TCP/IP port for the printer, and then click Configure Port. 5 Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the configuration page. 6 Click OK twice to save the settings and close the dialog boxes. Problems connecting to a wired network • If the light on the network connector does not turn on, make sure that all of the "General network troubleshooting" conditions listed above are met. • Though it is not recommended that you assign the printer with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so. For more information, see the onscreen user's guide on the starter CD.