HP Deskjet Ink Advantage Printer - K209 User Guide - Page 43
Phone support period, Placing a call, Support phone numbers
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Solve a problem Chapter 8 Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: • Product name (HP Deskjet Ink Advantage All-in-One Series - K209) • Serial number (located on the back or bottom of the product) • Messages that appear when the situation occurs • Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)? Support phone numbers For the most current HP list of telephone support numbers and call costs information, see www.hp.com/support. 40 Solve a problem