HP Deskpro /E Desktop PC 3/25e Getting Started Evo Desktop Family Evo Workstat - Page 17
Problem, Cause, Solution, Continued
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Basic Troubleshooting Solving Minor Problems (Continued) Problem Cause Solution Computer appears Software control of the locked up and will not power switch is not turn off when the functional. power button is pressed. Press and hold the power button for at least 4 seconds until the computer turns off. Computer date and time display is incorrect. RTC (real-time clock) battery may need to be replaced. Battery life is approximately 35 years. First, reset the date and time under Control Panel. If the problem persists, replace the RTC battery. Refer to the Hardware Reference Guide for instructions on installing a new battery, or contact your Compaq authorized dealer or reseller for RTC battery replacement. Computer powered off automatically and the Power LED is: 1. Flashing Red or Yellow four times per second, OR 2. Flashing Red or Yellow two times one second apart, followed by a two second pause, OR The unit temperature was 1. Unit is in an exceedingly hot exceeded. The fan may be environment. Let it cool down. blocked. 2. Ensure that computer air vents are not blocked and internal fan is running. Contact Compaq authorized reseller or service provider. 3. Not flashing. The unit temperature was exceeded because the computer was functioning with the cover or access panel removed. Replace cover or access panel, and let the computer cool down before attempting to turn on power to the computer. Computer appears to pause periodically. Network driver is loaded and no network connection is established. Establish a network connection, or use Computer Setup or Windows Device Manager to disable the network controller. Getting Started 2-7