HP Deskpro /M Desktop PC 386/25M Compaq Deskpro Family of Personal Computers, - Page 24
No O/S Loading from Hard Drive, Part 3, No O/S Loading, from Hard Drive
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14. No O/S Loading from Hard Drive, Part 3 Continued from Page 2-14, No O/S Loading from Hard Drive, Part 2 System N files on hard drive? Y Y Virus on hard drive? Y Clean virus. (see note) N Run SCANDISK, check for bad sectors. Install O/S and reboot (see note) Boot from N hard drive? Y Y Done Can bad sectors be fixed? Y Fix bad sectors. N Apply Restore CD if applicable. (see note) Boot from N hard drive? Replace hard drive. Run DPS test. Boot from hard drive? N Replace hard drive. Y Done Note: Refer to the "Customer Responsibilities" section of this document and the customer service contract. Quick Troubleshooting Guide 2-15
Quick Troubleshooting Guide
2-15
14. No O/S Loading from Hard Drive, Part 3
Run SCANDISK,
check for bad
sectors.
Can bad
sectors
be fixed?
Y
N
System
files on hard
drive?
Virus
on hard
drive?
Y
N
Apply
Restore CD
if applicable.
(see note)
Y
Install O/S
and reboot
(see note)
Clean virus.
(see note)
Boot from
hard drive?
Done
Y
N
Continued from Page 2-14,
No O/S Loading
from Hard Drive, Part 2
Run
DPS test.
Boot from
hard drive?
Replace
hard drive.
Fix bad
sectors.
Done
Y
N
Note:
Refer to the
“
Customer
Responsibilities
”
section of this
document and the customer
service contract.
N
Y
Boot from
hard drive?
Y
Replace
hard drive.
N