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Resolving a low battery level when external power is available

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Resolving a low battery level when external power is available Connect one of the following to the computer and to external power. ● AC adapter ● Optional docking device or expansion product ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save your work and shut down the computer. Resolving a low battery level when the computer cannot exit Hibernation When the battery level is low and you cannot bring the computer out of Hibernation, connect the AC adapter. 1. Connect the AC adapter to the computer and to external power. 2. Exit Hibernation by pressing the power button. Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only). 1. Select the Search icon on the taskbar, type support in the search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon (select products only) on the taskbar. 2. Select Fixes & Diagnostics, select Check your battery, and then select Launch. If HP Battery Check indicates that your battery should be replaced, contact support. The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support. Running on external power For information about connecting to external power, see the Setup Instructions poster provided in the computer box. The computer does not use battery power when the computer is connected to external power with an approved AC adapter or an optional docking device or expansion product. WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. WARNING! Do not charge the computer battery while you are aboard aircraft. Connect the computer to external power under any of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software 40 Chapter 6 Managing power

Section	Page
Getting started	10
Finding information	10
Components	13
Locating hardware	13
Locating software	13
Right	13
Left	14
Display	15
Low blue light mode (select products only)	15
Keyboard area	17
Touchpad	17
Touchpad settings	17
Adjusting touchpad settings	17
Turning on the touchpad	17
Touchpad components	17
Lights	18
Special keys	20
Action keys	21
Hot keys (select products only)	23
Using your HP Elite Dragonfly Folio G3 Pen	23
Bottom	24
Labels	25
Using a SIM card (select products only)	27
Determining the correct SIM card size for your computer	27
Inserting a nano SIM card	27
Network connections	29
Connecting to a wireless network	29
Using the wireless controls	29
Wireless button	29
Operating system controls	29
Connecting to a WLAN	30
Using HP Mobile Broadband (select products only)	30
Using eSIM (select products only)	31
Using GPS (select products only)	31
Using Bluetooth wireless devices (select products only)	31
Connecting Bluetooth devices	32
Using NFC to share information (select products only)	32
Connecting to a wired network	32
Connecting to a local area network (LAN) (select products only)	32
Using HP LAN-Wireless Protection (select products only)	33
Using HP MAC Address Pass Through (select products only)	34
Navigating the screen	35
Using touchpad and touch screen gestures	35
Tap	35
Two-finger pinch zoom	35
Two-finger slide (touchpad and precision touchpad)	36
Two-finger tap (touchpad and precision touchpad)	36
Three-finger tap (touchpad and precision touchpad)	36
Four-finger tap (touchpad and precision touchpad)	37
Three-finger swipe (touchpad and precision touchpad)	37
Four-finger swipe (precision touchpad)	37
One-finger slide (touch screen)	38
Using an optional keyboard or mouse	38
Using an on-screen keyboard (select products only)	38
Entertainment features	39
Using a camera (select products only)	39
Using audio	39
Connecting speakers	39
Connecting headphones	39
Connecting headsets	40
Using sound settings	40
Viewing or changing sound settings	40
Using the control panel to view and control audio settings	40
Using video	41
Connecting a DisplayPort device using a USB Type-C cable (select products only)	41
Connecting a Thunderbolt device using a USB Type-C cable (select products only)	42
Discovering and connecting wired displays using MultiStream Transport	43
Discovering and connecting to Miracast-compatible wireless displays (select products only)	43
Discovering and connecting to Intel WiDi certified displays (select Intel products only)	43
Connecting to Intel WiDi certified displays	43
Opening Intel WiDi	43
Using data transfer	43
Connecting devices to a USB Type-C port (select products only)	44
Managing power	45
Using Sleep and Hibernation	45
Initiating and exiting Sleep	45
Initiating and exiting Hibernation (select products only)	46
Shutting down (turning off) the computer	46
Using the Power icon	47
Running on battery power	47
Using HP Fast Charge (select products only)	47
Displaying battery charge	47
Finding battery information in HP Support Assistant (select products only)	48
Conserving battery power	48
Identifying low battery levels	48
Resolving a low battery level	48
Resolving a low battery level when external power is available	49
Resolving a low battery level when no power source is available	49
Resolving a low battery level when the computer cannot exit Hibernation	49
Factory-sealed battery	49
Running on external power	49
Security	51
Protecting the computer	51
Using passwords	52
Setting passwords in Windows	52
Setting passwords in Computer Setup	52
Managing a BIOS administrator password	53
Setting a new BIOS administrator password	53
Changing a BIOS administrator password	54
Deleting a BIOS administrator password	54
Entering a BIOS administrator password	55
Using DriveLock Security Options	55
Selecting Automatic DriveLock (select products only)	55
Enabling Automatic DriveLock	55
Disabling Automatic DriveLock	56
Entering an Automatic DriveLock password	56
Selecting manual DriveLock	56
Setting a DriveLock master password	57
Enabling DriveLock and setting a DriveLock user password	57
Disabling DriveLock	58
Entering a DriveLock password	59
Changing a DriveLock password	59
Windows Hello (select products only)	59
Using antivirus software	60
Using firewall software	60
Installing software updates	60
Using HP Client Security (select products only)	61
Using HP TechPulse (select products only)	61
Using an optional security cable (select products only)	61
Using a fingerprint reader (select products only)	61
Maintenance	62
Improving performance	62
Using Disk Defragmenter	62
Using Disk Cleanup	62
Using HP 3D DriveGuard (select products only)	62
Identifying HP 3D DriveGuard status	63
Updating programs and drivers	63
Cleaning your computer	63
Enabling HP Easy Clean (select products only)	63
Removing dirt and debris from your computer	64
Cleaning your computer with a disinfectant	64
Caring for wood veneer (select products only)	65
Traveling with or shipping your computer	65
Backing up, restoring, and recovering	67
Backing up information and creating recovery media	67
Using Windows tools for backing up	67
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	67
Restoring and recovering your system	67
Creating a system restore	68
Restoring and recovery methods	68
Recovering using HP Recovery media	68
Changing the computer boot order	69
Using HP Sure Recover (select products only)	69
Computer Setup (BIOS), TPM, and HP Sure Start	70
Using Computer Setup	70
Navigating and selecting in Computer Setup	70
Restoring factory settings in Computer Setup	70
Updating the BIOS	71
Determining the BIOS version	71
Preparing for a BIOS update	71
Downloading a BIOS update	72
Installing a BIOS update	72
Changing the boot order using the f9 prompt	72
TPM BIOS settings (select products only)	73
Using HP Sure Start (select products only)	73
Using HP PC Hardware Diagnostics	74
Using HP PC Hardware Diagnostics Windows (select products only)	74
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	74
Accessing HP PC Hardware Diagnostics Windows	74
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant	74
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)	75
Downloading HP PC Hardware Diagnostics Windows	75
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	75
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	75
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	75
Installing HP PC Hardware Diagnostics Windows	76
Using HP PC Hardware Diagnostics UEFI	76
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	76
Starting HP PC Hardware Diagnostics UEFI	76
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	77
Downloading the latest HP PC Hardware Diagnostics UEFI version	77
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	77
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	78
Downloading Remote HP PC Hardware Diagnostics UEFI	78
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	78
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	78
Customizing Remote HP PC Hardware Diagnostics UEFI settings	78
Specifications	80
Input power	80
Operating environment	81
Electrostatic discharge	83
Accessibility	84
HP and accessibility	84
Finding the technology tools you need	84
The HP commitment	84
International Association of Accessibility Professionals (IAAP)	85
Finding the best assistive technology	85
Assessing your needs	85
Accessibility for HP products	85
Standards and legislation	86
Standards	86
Mandate 376 – EN 301 549	86
Web Content Accessibility Guidelines (WCAG)	86
Legislation and regulations	87
Useful accessibility resources and links	87
Organizations	87
Educational institutions	87
Other disability resources	88
HP links	88
Contacting support	88

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Resolving a low battery level when external power is available

Connect one of the following to the computer and to external power.

●

AC adapter

●

Optional docking device or expansion product

●

Optional power adapter purchased as an accessory from HP

Resolving a low battery level when no power source is available

Save your work and shut down the computer.

Resolving a low battery level when the computer cannot exit Hibernation

When the battery level is low and you cannot bring the computer out of Hibernation, connect the AC adapter.

Connect the AC adapter to the computer and to external power.

Exit Hibernation by pressing the power button.

Factory-sealed battery

To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in

the HP Support Assistant app (select products only).

Select the

icon on the taskbar, type

support

in the search box, and then select the

HP Support

Assistant

app.

‒ or –

Select the question mark icon (select products only) on the taskbar.

Select

Fixes & Diagnostics

, select

Check your battery

, and then select

Launch

. If HP Battery Check

indicates that your battery should be replaced, contact support.

The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the

battery could aﬀect your warranty coverage. If a battery is no longer holding a charge, contact support.

Running on external power

For information about connecting to external power, see the

Setup Instructions

poster provided in the

computer box. The computer does not use battery power when the computer is connected to external power

with an approved AC adapter or an optional docking device or expansion product.

WARNING!

To reduce potential safety issues, use only the AC adapter provided with the computer, a

replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

WARNING!

Do not charge the computer battery while you are aboard aircraft.

Connect the computer to external power under any of the following conditions:

●

When charging or calibrating a battery

●

When installing or updating system software

Chapter 6

Managing power