HP E-PC 40 hp toptools 5.5 device manager, user's guide - Page 16

toptools User Guide • HP LaserJet Printers. HP LaserJet and JetDirect products are supported through integration with HP Web JetAdmin which is included on the toptools CD. To manage HP LaserJet products, the JetDirect interface must be installed. JetDirect uses SNMP and webagent technology on the firmware of the JetDirect card. Once enabled and configured, toptools and Web JetAdmin provide inventory, property page, firmware update, status monitoring and alert reception functions for HP printing products. • System Performance Advisor. Toptools provides Performance Agents that may be installed free-ofcharge on HP and non-HP systems. If you want to use the System Performance Advisor to monitor performance on Windows systems, you will need to install performance monitoring agents on the systems to be monitored. The installation of these agents does not need to be done before you install toptools. Refer to the online help topic "Performance Agent Deployment" for additional information. Note: The number of devices that you can monitor using the System Performance Advisor will vary depending on the capabilities of the toptools server and your network configuration. The performance agents utilize about 2% of the CPU availability on a typical monitored Pentium-based system. Other HP products such as HP-UX workstations and server and networked attached storage are also managed by toptools. For more information, refer to your product's documentation. Managing Non-HP products Devices must be running agent software provided by their manufacturer (e.g. SNMP support enabled in Cisco routers) or by another provider (e.g. Microsoft SNMP services installed on a non-HP server or the Intel LanDesk client installed on a non-HP PC). In all cases, the agent technology must adhere to industry standard DMI, SNMP, WMI, or HTTP. If a device supports more than one protocol, it will be managed using all protocols supported. Toptools will attempt to collect and display information using whichever protocol is available. The table below depicts what level of support is provided to devices supporting each of the listed protocols: Toptools Services Discover Identify Polling Inventory Property Pages Actions Alert reception Software Distribution SNMP v.2 (MIB-II) Yes Device Type Yes Yes Yes Toptools generic (1) No DMI 2.0 Yes Device Type and OS Yes Yes Yes Toptools generic plus Power On (4) (2) No WMI Yes Device Type and OS Yes Yes Yes Toptools generic (3) No HTTP Yes No Yes No Link to webagent page (5) Toptools generic N/a No 'Toptools generic' refers to non-device specific actions such as Add to Custom Group, Delete, etc. (1) SNMP traps sent to toptools will appear with the system object identifier (a number string). Toptools provides a utility that compiles proprietary SNMP MIBS to load trap definitions into toptools. Once loaded, SNMP traps from non-HP devices (such as Compaq servers) or SNMP trap forwarding applications (such as HP ManageX or Microsoft BackOffice) will be recognized by toptools and displayed with user friendly descriptions within the Alert Log. In addition, these alerts will be handled by other toptools services such as Actions on Alerts and the Most Frequent Alerts Report. (2) Toptools uses the standard DMI 2.0 mechanism to 'subscribe' for DMI alerts. If you have a non-HP PC or server that has a DMI agent and uses DMI to send alerts, toptools will automatically receive and process alerts from the PC. (3) WBEM alert handling has not yet been standardized by the DMTF. Therefore, WMI alert handling is supported for HP PCs only. Other vendors like IBM may use another protocol (e.g. SNMP) to send alerts. In this case, the system would be managed using both SNMP and WMI. 16