HP ENVY 13-ag0000 User Guide

HP ENVY 13-ag0000 Manual

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  • HP ENVY 13-ag0000 | User Guide - Page 1
    User Guide
  • HP ENVY 13-ag0000 | User Guide - Page 2
    updates. Go to http://www.microsoft.com for details. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor
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    vi Processor configuration setting (select products only)
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    a wireless network ...16 Using the wireless controls ...16 Airplane mode key ...16 Operating system controls 16 Connecting to a WLAN ...17 Using HP Mobile Broadband (select products only 18 Using GPS (select products only) ...18 Using Bluetooth wireless devices (select products only 18 Connecting
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    Using the Power icon and Power Options ...30 Running on battery power ...30 Using HP Fast Charge (select products only 30 Displaying battery charge ...31 Finding battery information in HP Support Assistant (select products only 31 Conserving battery power ...31 Identifying low battery levels ...31
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    software updates ...40 Using HP Managed Services (select products only 41 HP PC Hardware Diagnostics ...44 Using HP PC Hardware Diagnostics Windows ...44 Downloading HP PC Hardware Diagnostics Windows 44 Downloading the latest HP PC Hardware Diagnostics Windows version 45 Downloading HP
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    52 Recovering using HP Recovery media 52 Changing the computer boot order 53 Removing the HP Recovery partition (select products only 53 12 Specifications ...54 Input power ...54 Operating environment ...55 13 Electrostatic Discharge ...56 14 Accessibility ...57 Supported assistive technologies
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    Index ...58 xi
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    xii
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    this chapter to learn about best practices after you set up your computer, fun things to do with your computer, and where to find additional HP resources. Best practices After you set up and register the computer, we recommend the following steps to get the most out of your smart investment
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    Contents Setup Instructions ● Overview of computer setup and features HP support For HP support, go to http://www.hp.com/support. ● Online chat with an HP technician ● Support telephone numbers ● Replacement parts videos (select products only) ● Maintenance and service guides ● HP service center
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    Resource Contents can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address. More HP resources 3
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    2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and
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    that has a USB Type-C connector, providing DisplayPort output. NOTE: Cables and/or adapters (purchased separately) may be required. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and even when the computer is off, charges most products such
  • HP ENVY 13-ag0000 | User Guide - Page 18
    . For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. ● On
  • HP ENVY 13-ag0000 | User Guide - Page 19
    notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. 2. Select My
  • HP ENVY 13-ag0000 | User Guide - Page 20
    Keyboard area TouchPad Component (1) TouchPad zone (2) Left TouchPad button (3) Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using TouchPad and touch screen gestures on page 24. Functions like
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    Lights Component (1) (2) Caps lock light Mute light Description On: Caps lock is on, which switches the key input to all capital letters. ● On: Computer sound is off. ● Off: Computer sound is on. Keyboard area 9
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    Speakers Component Speakers Description Produce sound. 10 Chapter 2 Getting to know your computer
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    Special keys Component (1) (2) (3) (4) (5) esc key fn key Windows key Action keys Airplane mode key (also referred to as the wireless button) Description Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in combination with another
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    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 11. ▲ To use an action key, press and hold the key. Icon Description Helps prevent side-angle viewing from onlookers. If needed, decrease or
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    airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible. Keyboard area 13
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    to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you may be asked for the
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    product name (select products only) (2) Model number (3) Product ID (4) Serial number (5) Warranty period Component (1) HP product name (select products only) (2) Product ID (3) Serial number (4) Warranty period ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless
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    communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless wide connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the
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    a network cable to connect your wireless router to the modem, and test the Internet service. To connect to a WLAN, follow these steps: 1. Be sure that the WLAN you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete
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    Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used make the selection for location. 2. Follow the on-screen instructions for using location settings. Using Bluetooth wireless devices (select
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    then select Bluetooth and other devices settings. 2. Select Add Bluetooth or other device. 3. Select your device from the list, and then follow the on-screen instructions. NOTE: If the device requires verification, a pairing code is displayed. On the device you are adding, follow the on-screen
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    Support, and then select HP Documentation. You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in (microphone) combo jack on your computer. To connect wireless headphones to your computer, follow the device manufacturer's instructions. 20 Chapter 4 Enjoying
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    connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your video features, refer to HP Support Assistant. Connecting a DisplayPort device using a USB Type-C cable (select products only) NOTE: To connect a USB
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    f4 to alternate the computer screen image between 4 display states. ● PC screen only: View the screen image on the computer only. ● Duplicate Connect to a wireless display, and then follow the on-screen instructions. Using data transfer Your computer is a powerful entertainment device that enables
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    connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your USB Type-C features, refer to HP Support Assistant. Connecting devices to a USB Type-C port (select products only) NOTE: To connect a USB Type-C device
  • HP ENVY 13-ag0000 | User Guide - Page 36
    5 Navigating the screen You can navigate the computer screen in one or more of the following ways: ● Use touch gestures directly on the computer screen ● Use touch gestures on the TouchPad ● Use an optional mouse or keyboard (purchased separately) ● Use an on-screen keyboard ● Use a pointing stick
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    Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving
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    Four-finger tap (TouchPad only) Use the four-finger tap to open the action center. ● Tap four fingers on the Touchpad to open the action center and view current settings and notifications. Three-finger swipe (TouchPad only) Use the three-finger swipe to view open windows and to switch between open
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    Using an optional keyboard or mouse An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions. Using an on-screen keyboard (select
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    unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the you to resume your work very quickly. You can also initiate Sleep manually. For more information, see Initiating and exiting Sleep on page 28.
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    Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Right-click the Power icon , and then select Power Options. 2. In the left pane, select Choose what the power buttons do (
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    allows you to quickly charge your computer battery. Charging time may vary by +/- 10%. Depending on your computer model and the HP AC adapter provided with your computer, HP Fast Charge operates in one or more of the following ways: ● When the remaining battery charge is between zero and 50%, the
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    the question mark icon in the taskbar. 2. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the battery
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    My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. about connecting to external power, refer to the Setup Instructions poster provided in the computer box. The computer does not
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    WARNING! Do not charge the computer battery while you are aboard aircraft. Connect the computer to external power under any of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information
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    run Disk Cleanup: 1. Type disk in the taskbar search box, and then select Disk Cleanup. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions
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    you would like to update your programs and drivers, follow these instructions: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. 2. Select My PC, select the Updates tab, and then select Check for updates and
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    WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. 1. Turn off the computer. 2. Disconnect AC power. 3. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids
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    configurations vary. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances. Traveling with or shipping your computer 37
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    letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password such as screen-saver passwords: ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the
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    these steps: 1. Select the Start button, select Settings, select Accounts, and then select Sign-in options. 2. Under Windows Hello, follow the on-screen instructions to add both a password and a numeric PIN, and then enroll your fingerprint or facial ID. NOTE: The PIN is not limited in length, but
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    . For more information about computer viruses, type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question updates HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and
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    . 3. To schedule a time for installing updates, select Advanced options, and then follow the on-screen instructions. Using HP Managed Services (select products only) HP Managed Services is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets
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    and extended memory. NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Select My PC
  • HP ENVY 13-ag0000 | User Guide - Page 55
    in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    Failure ID code is generated. For assistance in correcting the problem, contact support, and then provide the Failure ID code. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in English only. ● You must use a Windows computer
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    on-screen instructions. Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI problem, contact support, and provide the Failure ID code. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. Using HP PC
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    Diagnostics UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are
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    To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps: 1. Go to http://www.hp.com/support. 2. instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC
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    3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. 48 Chapter 10 Using HP PC Hardware Diagnostics
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    , and then select This PC. NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Using Windows tools 49
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    to create recovery media NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Before you begin Before you begin, note the following: ● Only one set of
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    Cloud Recovery Download Tool to create recovery media To create HP Recovery media using the HP Cloud Recovery Download Tool: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, and then follow the on-screen instructions. Restoring and recovery Restoring and recovery can be performed
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    down the volume up button, and then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer boot order, and then follow the
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    or USB flash drive from which you want to boot, and then follow the on-screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to free up hard drive space. IMPORTANT: After you
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    from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. The voltage
  • HP ENVY 13-ag0000 | User Guide - Page 67
    Operating environment Factor Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating Metric 5°C to 35°C -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m U.S. 41°F to 95°F -4°F to 140°F
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    to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep If you remove a component, place it in an electrostatic-safe container. 56 Chapter 13 Electrostatic Discharge
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    and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. To access the latest information on HP accessibility, go to http://www.hp.com/accessibility. Supported assistive technologies HP products support a wide
  • HP ENVY 13-ag0000 | User Guide - Page 70
    11, 13, 16 HP 3D DriveGuard 34 HP Fast Charge 30 HP Mobile Broadband activating 18 IMEI number 18 MEID number 18 HP PC Hardware Diagnostics UEFI downloading 46 starting 46 using 45 HP PC Hardware Diagnostics Windows downloading 44 installing 45 using 44 HP Recovery Manager correcting boot problems
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    keys action 11 airplane mode 11, 13 esc 11 fn 11 Windows 11 L labels Bluetooth 15 regulatory 15 serial number 14 service 14 wireless certification 15 WLAN 15 regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 47 using 47 restoring
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    , using 11 SuperSpeed port and DisplayPort connecting USB Type-C 21 supported discs, recovery 50 switch screen image action key 12 system recovery 35 USB SuperSpeed port with HP Sleep and Charge, identifying 5 USB SuperSpeed port, identifying 6 USB Type-C port with HP Sleep and Charge, identifying
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User Guide