HP ENVY 13-ag0000 User Guide - Page 10

Installing HP PC Hardware Diagnostics Windows

.............................................................................

45

Using HP PC Hardware Diagnostics UEFI

.............................................................................................................

45

Starting HP PC Hardware Diagnostics UEFI

.......................................................................................

46

Downloading HP PC Hardware Diagnostics UEFI to a USB ﬂash drive

..............................................

46

Downloading the latest HP PC Hardware Diagnostics UEFI version

..............................

46

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only)

.....................................................................................................

46

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

.............................................

47

Downloading Remote HP PC Hardware Diagnostics UEFI

.................................................................

47

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

.................

47

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number

............................................................................................................................

47

Customizing Remote HP PC Hardware Diagnostics UEFI settings

....................................................

47

11

Backing up, restoring, and recovering

..........................................................................................................

49

Using Windows tools

...........................................................................................................................................

49

Creating HP Recovery media (select products only)

...........................................................................................

49

Using HP Recovery Manager to create recovery media

....................................................................

50

Before you begin

.............................................................................................................

50

Creating the recovery media

...........................................................................................

50

Using the HP Cloud Recovery Download Tool to create recovery media

..........................................

51

Restoring and recovery

........................................................................................................................................

51

Restoring, resetting, and refreshing using Windows tools

..............................................................

51

Restoring using HP Recovery Manager and the HP Recovery partition

...........................................

51

Recovering using HP Recovery Manager

...........................................................................................

51

Recovering using the HP Recovery partition (select products only)

................................................

52

Recovering using HP Recovery media

...............................................................................................

52

Changing the computer boot order

...................................................................................................

53

Removing the HP Recovery partition (select products only)

............................................................

53

12

Speciﬁcations

............................................................................................................................................

54

Input power

..........................................................................................................................................................

54

Operating environment

.......................................................................................................................................

55

13

Electrostatic Discharge

..............................................................................................................................

56

14

Accessibility

..............................................................................................................................................

57

Supported assistive technologies

.......................................................................................................................

57

Contacting support

..............................................................................................................................................

57

x

Section	Page
Starting right	13
Best practices	13
More HP resources	14
Getting to know your computer	16
Locating hardware	16
Locating software	16
Right side	17
Left side	18
Display	19
Keyboard area	20
TouchPad	20
Lights	21
Speakers	22
Special keys	23
Action keys	24
Bottom	26
Labels	26
Connecting to a network	28
Connecting to a wireless network	28
Using the wireless controls	28
Airplane mode key	28
Operating system controls	28
Connecting to a WLAN	29
Using HP Mobile Broadband (select products only)	30
Using GPS (select products only)	30
Using Bluetooth wireless devices (select products only)	30
Connecting Bluetooth devices	31
Connecting to a wired network—LAN (select products only)	31
Enjoying entertainment features	32
Using the camera	32
Using audio	32
Connecting speakers	32
Connecting headphones	32
Connecting headsets	33
Using sound settings	33
Using video	33
Connecting a DisplayPort device using a USB Type-C cable (select products only)	33
Discovering and connecting to Miracast-compatible wireless displays (select products only)	34
Using data transfer	34
Connecting devices to a USB Type-C port (select products only)	35
Navigating the screen	36
Using TouchPad and touch screen gestures	36
Tap	36
Two-finger pinch zoom	37
Two-finger slide (TouchPad only)	37
Two-finger tap (TouchPad only)	37
Four-finger tap (TouchPad only)	38
Three-finger swipe (TouchPad only)	38
One-finger slide (touch screen only)	38
Using an optional keyboard or mouse	39
Using an on-screen keyboard (select products only)	39
Managing power	40
Using Sleep and Hibernation	40
Initiating and exiting Sleep	40
Initiating and exiting Hibernation (select products only)	41
Shutting down (turning off) the computer	41
Using the Power icon and Power Options	42
Running on battery power	42
Using HP Fast Charge (select products only)	42
Displaying battery charge	43
Finding battery information in HP Support Assistant (select products only)	43
Conserving battery power	43
Identifying low battery levels	43
Resolving a low battery level	44
Resolving a low battery level when external power is available	44
Resolving a low battery level when no power source is available	44
Resolving a low battery level when the computer cannot exit Hibernation	44
Factory-sealed battery	44
Running on external power	44
Maintaining your computer	46
Improving performance	46
Using Disk Defragmenter	46
Using Disk Cleanup	46
Using HP 3D DriveGuard (select products only)	46
Identifying HP 3D DriveGuard status	47
Updating programs and drivers	47
Cleaning your computer	47
Cleaning procedures	47
Cleaning the display	48
Cleaning the sides or cover	48
Cleaning the TouchPad, keyboard, or mouse (select products only)	48
Traveling with or shipping your computer	48
Securing your computer and information	50
Using passwords	50
Setting Windows passwords	50
Setting Setup Utility (BIOS) passwords	51
Using Windows Hello (select products only)	51
Using Internet security software	52
Using antivirus software	52
Using firewall software	52
Installing software updates	52
Using HP Managed Services (select products only)	53
Securing your wireless network	53
Backing up your software applications and information	53
Using an optional security cable (select products only)	53
Using Setup Utility (BIOS)	54
Starting Setup Utility (BIOS)	54
Updating Setup Utility (BIOS)	54
Determining the BIOS version	54
Downloading a BIOS update	55
Using HP PC Hardware Diagnostics	56
Using HP PC Hardware Diagnostics Windows	56
Downloading HP PC Hardware Diagnostics Windows	56
Downloading the latest HP PC Hardware Diagnostics Windows version	57
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	57
Installing HP PC Hardware Diagnostics Windows	57
Using HP PC Hardware Diagnostics UEFI	57
Starting HP PC Hardware Diagnostics UEFI	58
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	58
Downloading the latest HP PC Hardware Diagnostics UEFI version	58
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	58
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	59
Downloading Remote HP PC Hardware Diagnostics UEFI	59
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	59
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	59
Customizing Remote HP PC Hardware Diagnostics UEFI settings	59
Backing up, restoring, and recovering	61
Using Windows tools	61
Creating HP Recovery media (select products only)	61
Using HP Recovery Manager to create recovery media	62
Before you begin	62
Creating the recovery media	62
Using the HP Cloud Recovery Download Tool to create recovery media	63
Restoring and recovery	63
Restoring, resetting, and refreshing using Windows tools	63
Restoring using HP Recovery Manager and the HP Recovery partition	63
Recovering using HP Recovery Manager	63
Recovering using the HP Recovery partition (select products only)	64
Recovering using HP Recovery media	64
Changing the computer boot order	65
Removing the HP Recovery partition (select products only)	65
Specifications	66
Input power	66
Operating environment	67
Electrostatic Discharge	68
Accessibility	69
Supported assistive technologies	69
Contacting support	69

HP ENVY 13-ag0000 User Guide - Page 10

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

Page 10 highlights