HP ENVY 14-1000 HP ENVY 14 Notebook PC - Maintenance and Service Guide
HP ENVY 14-1000 - Notebook PC Manual
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- HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 1
HP ENVY 14 Notebook PC Maintenance and Service Guide - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 2
the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: September 2010 Document Part Number: 595069-001 - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 3
MSG revision history Revision A Publication Date September 2010 Description Updated spare parts throughout MSG. iii - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 4
iv MSG revision history - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 6
vi Safety warning notice - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 7
Keys ...6 Lights ...7 TouchPad ...8 Display ...9 Front ...10 Left side ...11 Right side ...12 Bottom components ...13 3 Illustrated parts catalog ...14 Service tag ...14 Computer major components ...15 Door Kit ...20 Mass storage devices ...20 Miscellaneous parts ...21 Sequential part number listing - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 8
module ...38 WLAN module ...41 RTC battery ...45 Memory module ...46 Battery connector board ...48 Top cover ...50 version 74 Downloading a BIOS update 75 6 Specifications ...76 Computer specifications ...76 14.5-inch, SVA display specifications 77 Hard drive specifications ...77 DVD±RW and CD - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 9
Using system restore points 82 When to create restore points 82 Create a system restore point 82 Restore to a previous date and time 82 8 Connector pin assignments ...83 Audio-in (microphone) ...83 Audio-out (headphone) ...83 HDMI ...84 RJ-45 (network) ...85 Universal Serial Bus ...85 9 Power - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 10
x - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 11
Product Name Processors Chipset Graphics Panel Memory Description HP ENVY 14 Notebook PC Intel Core i7-840QM 1.86- memory architecture (UMA, integrated) with shared video memory, memory size is dynamic change Intel HD Graphics Supports BD playback with HD decode, DX10.1 support and HDMI support 14 - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 12
● 3072-MB total system memory (2048×1 + 1024×1) ● 2048-MB total system memory (2048×1 or 1024×2) Supports 6.35-cm (2.5-in) hard drives (HD) and solid-state drives (SSD), 12.5-mm (.49-in) and 9.5mm (.37-in) thicknesses Customer-accessible Serial ATA Accelerometer (HP Mobile Data Protection System 3D - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 13
(Ethernet, includes link and activity lights) ● USB 2.0 (3) Keyboard/pointing Full-size (14.5 in), backlit, island-style keyboard devices f5/f6 control for backlight brightness TouchPad with gesture support (HP-defined, scroll, pinch, zoom) Taps enabled by default Power requirements 90W slim - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 14
64-bit ● Windows 7 Home Professional 64-bit ● Windows 7 Ultimate 64-bit ● Linux (configurable with embedded HP QuickWeb Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory modules (2) ● RTC battery ● WLAN module ● WWAN module 4 Chapter 1 Product description - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 15
to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. Top 5 - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 16
Keys Item (1) (2) (3) (4) (5) (6) Component esc key fn key Windows logo key Windows applications key Action keys Optical drive eject key Description Displays system information when pressed in combination with the fn key. Displays system information when pressed in combination with the esc key. - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 17
Lights Item (1) (2) Component TouchPad off indicator Power light (3) Mute light (4) Wireless light Description ● Amber: The TouchPad is off. ● Off: The TouchPad is on. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 18
TouchPad Item (1) (2) (3) (4) Component TouchPad off indicator TouchPad zone Left TouchPad button Right TouchPad button Description Turns the TouchPad on and off. Quickly double-tap the TouchPad off indicator to turn the TouchPad on and off. Moves the pointer and selects or activates items on the - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 19
Records video and captures still photographs. To access the webcam, select Start > All Programs > HP > HP MediaSmart > HP MediaSmart Webcam. (5) Webcam light On: The webcam is in use. *The antennas are not to your country or region. These notices are located in Help and Support. Display 9 - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 20
Slot Description Produce sound. Contains a Bluetooth device. Supports the following digital card formats: ● MultiMediaCard ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity Memory card ● Secure Digital Extended Capacity Memory Card 10 Chapter 2 External component identification - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 21
a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4conductor connector that supports both audio-out (headphone) and audio-in (microphone). Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 22
Hard Drive Protection has temporarily parked the hard drive. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide. Connects a high-performance eSATA component, such as an eSATA external hard drive, or connects an optional USB device. Connects - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 23
connector Battery cover release latch Battery bay Description Contains the memory module slots and a wireless WAN module. CAUTION: To prevent module to restore computer functionality, and then contact technical support through Help and Support. Enable airflow to cool internal components. NOTE: The - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 24
The part number helps a service technician determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. 14 Chapter 3 Illustrated parts - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 25
Computer major components Computer major components 15 - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 26
Spare part number 14.5-in, LED, HD, AntiGlare, flush glass display assembly (includes display panel cable, webcam/microphone module and cable, 2 WLAN antenna cables and transceivers,and 2 WWAN antenna cables and transceivers): SVA display assembly for use only on Beats Edition computer models - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 27
and cable and TouchPad and TouchPad cable): For use only on Beats Edition computer models 619402-001 For use only on standard computer models connector cable 608380-001 Door Kit, includes: 608384-001 Battery cover Memory module/wireless module compartment cover NOTE: See Door Kit on page - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 28
Item (13) (14) (15) (16) (17) (18) (19) Description Spare part number Intel Core i7-820QM 1.73 include cable) 608381-001 Base enclosure (includes 4 rubber feet): For use only on Beats Edition computer models 619401-001 For use only on standard computer models 608376-001 Battery connector - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 29
Kit (not illustrated, includes hard drive bracket and screws) 608373-001 Memory modules (2, PC3, 10600, 1333-MHz): 4096-MB 599092-001 2048- Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 30
Door Kit Item (1) (2) Description Door Kit, includes: Battery cover Memory module/wireless module compartment cover Mass storage devices Spare part number 608384-001 Item (1) Description Hard drive (includes hard drive bracket): 750-GB, 7200-rpm - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 31
608371-001 608370-001 608369-001 608368-001 608367-001 608373-001 608374-001 Miscellaneous parts Description AC adapter: 90W PFC RC/V HP Smart AC adapter 90W PFC RC/V EM HP Smart AC adapter 90W PFC RC/V EM 3W HDMI to VGA adapter Headphone: Power cord: For use in Argentina For use - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 32
For use in South Korea For use in Switzerland For use in Taiwan For use in the United Kingdom and Singapore Protective cover: Beats Edition protective cover Standard protective cover Screw Kit Sequential part number listing Spare part number 490371-001 490371-061 490371-011 490371-021 490371-031 - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 33
, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, includes replacement thermal material) 2048-MB memory module (PC3, 10600, 1333-MHz) 1024-MB memory module (PC3, 10600, 1333-MHz) 4096-MB memory module (PC3, 10600, 1333-MHz) - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 34
-051 608375-061 608375-071 608375-121 608375-131 608375-141 608375-161 608375-171 608375-201 608375-251 608375-281 608375-291 Description 14.5-in, LED, HD+, AntiGlare, flush glass WVA display assembly for use only on standard computer models (includes display panel cable, webcam/microphone module - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 35
Kit (includes the battery cover and the memory module/wireless module compartment cover) NOTE: See Bluetooth module cable) 90W PFC RC/V HP Smart AC adapter 90W PFC RC/V EM HP Smart AC adapter Intel Core i7-740QM material) Power cord for use in North America 14.5-in, LED, HD, AntiGlare, flush glass - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 36
-001 619402-001 621046-001 622391-001 623899-001 Description Battery connector board (includes cable) 14.5-in, LED, HD, AntiGlare, flush glass SVA display assembly for use only on Beats Edition computer models (includes display panel cable, webcam/microphone module and cable, 2 WLAN antenna cables - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 37
MHz, 3-MB L3 cache; includes replacement thermal material) Intel Core i5-460M 2.53-GHz, 35W turbo processor (1066-MHz FSB, 3-MB L3 cache) Service door kit for Beats edition 640-GB, 5400-rpm hard drive (includes hard drive bracket) 750-GB, 7200-rpm hard drive (includes hard drive bracket) Thermal pad - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 38
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 39
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 40
Typical electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 6,000 V 5,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V 30 Chapter 4 Removal - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 41
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 42
procedures This chapter provides removal and replacement procedures. There are as many as 67 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement. 32 Chapter 4 Removal and - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 43
components. The part number helps a service technician determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 44
Battery Description 8-cell, 59-Wh, 2.00-Ah, Li-ion battery 6-cell, 62-Wh, 2.80-Ah, Li-ion battery Spare part number 593548-001 602410-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 45
2. Remove the battery cover. The battery cover is included in the Door Kit, spare part number 608384-001. 3. Slide the right battery release latch (1) to unlock the battery. 4. Slide and hold the left battery release latch (2) to release the battery. 5. Pull the battery tab (3), and then remove the - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 46
the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery cover and battery (see Battery on page 34). Remove the memory module: 1. Press in on the SIM (1) to release it from the SIM slot. 2. Remove the SIM (2) from the SIM slot. Install the SIM by inserting - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 47
Description 250-GB, 7200-rpm Hard Drive Hardware Kit (includes hard drive bracket and screws) Solid-state drive: 256-GB 160-GB Spare part number 608369-001 608373-001 608368-001 608367-001 Before removing the mass storage device, follow these steps: 1. Shut down the computer. If you are unsure - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 48
country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WWAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 49
4. Remove the battery cover and battery (see Battery on page 34). 5. Remove the hard drive (see Mass storage device on page 36). Remove the WWAN module: 1. Disconnect the WWAN antenna cables from the terminals on the WWAN module. NOTE: The 1/red WWAN antenna cable is connected to the WWAN module 1/ - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 50
3. Remove the WWAN module by pulling the module away from the slot at an angle. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 51
Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps secure the memory module/wireless module compartment cover to - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 52
the back of the computer until the tabs on the cover disengage from the slots in the base enclosure. 3. Remove the memory module/wireless module compartment cover. The memory module/wireless module compartment cover is included in the Door Kit, spare part number 608384-001. 4. Disconnect the WLAN - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 53
5. Remove the two Phillips PM2.0×3.0 screws that secure the WLAN module to the system board. (The WLAN module tilts up.) 6. Remove the WLAN module by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 54
Reverse this procedure to install the WLAN module. 44 Chapter 4 Removal and replacement procedures - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 55
outlet and then unplugging the AC adapter from the computer. 4. Remove the battery cover and battery (see Battery on page 34). 5. Remove the memory module/wireless module compartment cover (see WLAN module on page 41). Remove the RTC battery: 1. Disconnect the RTC battery cable from the system board - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 56
, 1333-MHz) 2048-MB (PC3, 10600, 1333-MHz) 1024-MB (PC3, 10600, 1333-MHz) Spare part number 599092-001 598856-001 598859-001 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 57
2. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures 47 - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 58
outlet and then unplugging the AC adapter from the computer. 4. Remove the battery cover and battery (see Battery on page 34). 5. Remove the memory module/wireless module compartment cover (see WLAN module on page 41). Remove the battery connector board: 1. Remove the Mylar cover (1) located at the - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 59
5. Swing the rear edge of the battery charger board (1) up and forward until it rests upside down in the battery bay. 6. Disconnect the power extension cable (2) from the battery charger board. 7. Remove the battery charger board (3). Reverse this procedure to install the battery charger board. - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 60
and cable and TouchPad and cable. Description For use only on Beats Edition computer models For use only on standard computer models Spare part battery cover and battery (see Battery on page 34). 5. Remove the memory module/wireless module compartment cover (see WLAN module on page 41). Remove - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 61
2. Remove the three Phillips PM2.0×3.0 screws that secure the top cover to the computer in the battery bay. 3. Turn the computer right side up, with the front toward you. 4. Open the computer as far as it will open. 5. Lift the front edge of top cover (1) until the TouchPad cable is accessible. 6. - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 62
The keyboard spare part kit includes a keyboard cable and a keyboard light cable. For use in country or region: Spare part number For use only on Beats Edition computer models: ● For use in Brazil 619400-201 ● For use in Canada 619400-121 ● For use in Denmark, Finland, and Norway 619400-DH1 - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 63
the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery cover and battery (see Battery on page 34). 5. Remove the memory module/wireless module compartment cover (see WLAN module on page 41). 6. Remove the top cover (see Top cover on page 50). Remove the keyboard - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 64
3. Release the keyboard light cable (2) and the keyboard cable (3) through their respective openings in the top cover. 4. Turn the top cover and keyboard right-side up, with the front toward you. 5. Swing the rear edge of the keyboard (1) up and forward until it rests at an angle. 6. Slide the - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 65
the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery cover and battery (see Battery on page 34). 5. Remove the memory module/wireless module compartment cover (see WLAN module on page 41). 6. Remove the top cover (see Top cover on page 50). Remove the audio/USB - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 66
the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery cover and battery (see Battery on page 34). 5. Remove the memory module/wireless module compartment cover (see WLAN module on page 41). 6. Remove the top cover (see Top cover on page 50). Remove the Bluetooth - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 67
components: a. SIM (see SIM on page 35) b. Hard drive (see Mass storage device on page 36) c. WWAN module (see WWAN module on page 38) d. Memory module/wireless module compartment cover (see WLAN module on page 41) e. Top cover (see Top cover on page 50) Remove the SIM/WWAN board: 1. Disconnect - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 68
5. Remove the SIM/WWAN board (5) and cable. Reverse this procedure to install the SIM/WWAN board and cable. 58 Chapter 4 Removal and replacement procedures - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 69
AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery cover and battery (see Battery on page 34). 5. Remove the memory module/wireless module compartment cover (see WLAN module on page 41). 6. Remove the top cover (see Top cover on page 50). Remove the optical drive - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 70
7. Remove the optical drive (2). 8. If it is necessary to replace the optical drive retention rails: a. Remove the four Philllips PM2.0×3.0 screws (1) that secure the retention rails to the optical drive. b. Remove the retention rails (2). 9. If it is necessary to replace the optical drive connector - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 71
AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery cover and battery (see Battery on page 34). 5. Remove the memory module/wireless module compartment cover (see WLAN module on page 41). 6. Remove the top cover (see Top cover on page 50). Remove the power connector - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 72
the battery cover and battery (see Battery on page 34). 5. Remove the hard drive (see Mass storage device on page 36). 6. Remove the memory module/wireless module compartment cover (see WLAN module on page 41). 7. Disconnect the battery charger board ribbon cable from the system board (see Battery - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 73
system board: ● SIM (see SIM on page 35) ● WLAN module (see WLAN module on page 41) ● RTC battery (see RTC battery on page 45) ● Memory module (see Memory module on page 46) ● Fan/heat sink assembly (see Fan/heat sink assembly on page 65) ● Processor (see Processor on page 67) Remove the - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 74
6. Release the power extension cord (4) from the system board. (The power extension cord is attached to the system board with double-sided tape.) 7. Remove the five Phillips PM2.5×5.0 screws that secure the system board to the base enclosure. 8. Lift the left side of the system board (1) until it - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 75
the battery cover and battery (see Battery on page 34). 5. Remove the hard drive (see Mass storage device on page 36). 6. Remove the memory module/wireless module compartment cover (see WLAN module on page 41). 7. Disconnect the battery charger board ribbon cable from the system board (see Battery - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 76
assembly is removed. ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● A thermal pad is used on the PCH chip (3) and the heat sink section (4) that services it ● Thermal paste is used on the graphics subsystem chip (5) and the heat sink section (6) that - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 77
Reverse this procedure to install the fan/heat sink assembly. Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Core i7-840QM 1.86- to 3.06-GHz, 35W turbo processor (1333-MHz FSB, 6-MB L3 cache) 612260-001 Intel Core i7-820QM - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 78
the battery cover and battery (see Battery on page 34). 5. Remove the hard drive (see Mass storage device on page 36). 6. Remove the memory module/wireless module compartment cover (see WLAN module on page 41). 7. Disconnect the battery charger board ribbon cable from the system board (see Battery - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 79
the battery cover and battery (see Battery on page 34). 5. Remove the hard drive (see Mass storage device on page 36). 6. Remove the memory module/wireless module compartment cover (see WLAN module on page 41). 7. Disconnect the battery charger board ribbon cable from the system board (see Battery - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 80
transceivers. Description 14.5-in, LED, HD, AntiGlare, flush glass SVA display assembly for use only on Beats Edition computer models 14.5-in, battery cover and battery (see Battery on page 34). 5. Remove the memory module/wireless module compartment cover (see WLAN module on page 41). 6. Remove - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 81
opening (2) in the base enclosure. 8. Disconnect the display panel cable (3) from the system board. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 9. Remove - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 82
of the computer, and the amount of system and extended memory. CAUTION: Use extreme care when making changes in Setup Utility and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 83
Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. 3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 84
the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 85
1. Access the page on the HP Web site that provides software for your computer: Windows 7-Select Start > Help and Support > Maintain. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Follow the on-screen instructions to identify your computer and access - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 86
°C to 60°C -4°F to 140°F Relative humidity Operating 10% to 90% Nonoperating 5% to 90% Maximum altitude (unpressurized) Operating (14.7 to 10.1 psia) -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating (14.7 to 4.4 psia) -15 m to 12,192 m -50 ft to 40,000 ft Shock Operating 125 g, 2 ms - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 87
power consumption Viewing angle Metric U.S. 33.2 cm 13.1 in 18.7 cm 7.4 in 37.1 cm 14.6 in Up to 16.8 million 200:1 (typical) 200 nits (typical) LED 80 × 25 NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 14.5-inch, SVA display specifications 77 - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 88
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 89
information ● Creating system restore points ● Recovering a program or driver ● Performing a full system recovery (from the partition or create recovery discs, or you can purchase recovery discs for your computer from the HP Web site. If you use an external optical drive, it must be connected - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 90
is displayed at the bottom of the screen. Then, press f11 while the "F11 (HP Recovery)" message is displayed on the screen. 2. Click System Recovery in the Recovery Manager window. 3. Follow the on-screen instructions. Recovering using the recovery discs 1. If possible, back up all personal files - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 91
Start > Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control feature to improve the settings. Refer to Help and Support for more information. Backing up your information 81 - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 92
Panel > System and Security > System. 2. In the left pane, click System Protection. 3. Click the System Protection tab. 4. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 93
8 Connector pin assignments Audio-in (microphone) Pin 1 2 3 Audio-out (headphone) Signal Audio signal in Audio signal in Ground Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Audio-in (microphone) 83 - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 94
HDMI Pin 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Signal TMDS data 2+ TMDS data 2 shield TMDS data 2- TMDS data 1+ TMDS data 1 shield TMDS data 1- TMDS data 0+ TMDS data 0 - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 95
RJ-45 (network) Pin 1 2 3 4 5 6 7 8 Universal Serial Bus Signal Transmit + Transmit Receive + Unused Unused Receive Unused Unused Pin Signal 1 +5 VDC 2 Data 3 Data + 4 Ground RJ-45 (network) 85 - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 96
9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 97
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 98
remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that site at http://www.eiai.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 99
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 100
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 101
the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. 15. Remove the backlight cables (1) from the clip (2) in the display panel. Display 91 - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 102
16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 103
22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. Display 93 - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 104
8 computer feet locations 33 spare part number 33 computer part number 14, 33 computer specifications 76 connector pinout audio-in jack 83 audio-out -45 jack 85 Universal Serial Bus (USB) port 85 connectors, service considerations 28 D Digital Media Slot 10 display assembly removal 70 spare part - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 105
panel 1 Ethernet 2 external media cards 3 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 video 2 wireless 3 product name 1, 14, 33 Index 95 - HP ENVY 14-1000 | HP ENVY 14 Notebook PC - Maintenance and Service Guide - Page 106
Kit, spare part number 22, 25 security cable slot 12 security, product description 3 serial number 14, 33 service considerations cables 28 connectors 28 plastic parts 28 service tag 14, 33 serviceability, product description 4 SIM slot 13 SIM, removal 35 SIM/WWAN board removal 57 spare part number
HP ENVY 14 Notebook PC
Maintenance and Service Guide