HP ENVY 14-3100 HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi
HP ENVY 14-3100 Manual
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- HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 1
HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 4
iv Safety warning notice - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 5
identification 4 Display ...4 Button ...6 Keys ...7 Lights ...8 Imagepad ...9 Left side ...10 Right side ...12 Bottom ...13 3 Illustrated parts catalog 14 Service tag ...15 Computer major components 16 Cable Kit ...20 Miscellaneous parts ...21 Sequential part number listing 22 4 Removal and - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 6
Setup Utility 71 Updating the BIOS 71 Determining the BIOS version 72 Downloading a BIOS update 72 Using System Diagnostics ...73 6 Specifications ...74 Computer specifications ...74 14.0-inch WGA display specifications 75 7 Backup and recovery ...76 Restore ...76 vi - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 7
Creating recovering media ...77 Performing a system restore ...78 Restoring using the dedicated recovery partition (select models only 78 Restoring using the recovery media 79 Changing the computer boot order 79 Backing up and recovering your information 80 Using Windows Backup and Restore 81 - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 8
viii - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 9
Product Name Processors Chipset Graphics Panel Memory Solid-state drives Description HP ENVY14 SPECTRE ● Intel® Core® i7-3667U 2.00-GHz processor (4.0- computer models equipped with the Intel HM65 Express chipset (supports HD decode, DX10, and HDMI) 14.0-in, slim light-emitting diode (LED), WVA, HD - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 10
charge. Full-size (14.0-in.), Island-style, no numeric keypad Radiance backlight (f5 to toggle backlight on/off) Clickpad with imaging sensor, multi-touch gestures enabled Taps enabled by default 65W non-PFC (non-BFR/PV Free) HP Travel AC adapter with localized cable plug support (3-wire plug with - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 11
Category Security Operating system Serviceability Description Supports security cable lock Supports Intel AT-p ready Preinstalled: ● Windows® 7 Home Premium 64-bit ● Windows 7 Home Professional 64-bit ● Windows 7 Ultimate 64-bit End-user replaceable part: AC adapter 3 - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 12
2 External component identification Display Item (1) (2) (3) (4) Component Internal display switch WLAN antennas (2)* Proximity sensors (2)* Internal microphones (2) Description Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 13
> ArcSoft Camera Suite > Launch WebCam Companion. (5) Webcam light On: The webcam is active. (6) HP TrueVision HD webcam Records video and captures still photographs. To access the webcam, select Start > All to your country or region. These notices are located in Help and Support. Display 5 - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 14
5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or see the HP Notebook Reference Guide. 6 Chapter 2 External component identification - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 15
Keys Item (1) (2) Component esc key fn key (3) Windows logo key (4) Action keys (5) b key (6) Windows applications key Description Displays system information when pressed in combination with the fn key. Executes the following functions: ● When the key is pressed in combination with the - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 16
Lights Item (1) (2) (3) (4) Component Power light Caps lock light Keyboard backlight light Wireless light (5) Imagepad light (6) Beats Audio light (7) Mute light 8 Chapter 2 External component identification Description ● White: The computer is on. ● Blinking white: The computer is in the - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 17
Imagepad Item (1) (2) (3) (4) (5) Component Imagepad light Imagepad on/off button Left Imagepad button Imagepad zone Right Imagepad button Description ● Amber: The Imagepad is off. ● On: The Imagepad is on. Quickly double-tap this button to turn the Imagepad off or on. The bottom left corner of - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 18
enable this feature in Setup Utility. For information on enabling features in Setup utility, see the "Setup Utility (BIOS) and System Diagnostics" chapter in the HP Notebook Reference Guide. 10 Chapter 2 External component identification - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 19
jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). Supports the following digital card formats: ● MultiMediaCard ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 20
Hard Drive Protection has temporarily parked the hard drive. NOTE: For information about HP ProtectSmart Hard Drive Protection, see the HP Notebook Reference Guide. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 21
Item (7) Component AC adapter light (8) Bottom Power connector Description ● White: The computer is connected to external power, and the battery is fully charged. ● Amber: The computer is connected to external power, and the battery is charging. ● Blinking amber: The computer is connected to - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 22
3 Illustrated parts catalog 14 Chapter 3 Illustrated parts catalog - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 23
the computer serial number and model description provided on the service tag. Item (1) (2) (3) Description Product name Serial number information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. This number - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 24
Computer major components 16 Chapter 3 Illustrated parts catalog - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 25
Item (1) (2) (3) (4) (5) (6a) Component Spare part number Display assembly, 14.0-in, AntiGlare, high-definition (includes display panel cable, 675507-001 2 WLAN antenna transceivers and cables, and webcam/microphone module and cable) Top cover with keyboard ( - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 26
Item (6b) (7) (8) (9) (10) (11) (12) (13) (14) (15) (16) (17) Component Spare part number Solid-state drive connector board cable Speakers (include speaker cables and wireless audio module antenna cables) 672015-001 - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 27
Item (18) (19) (20) (21) (22) (23) (24) Component Spare part number 4-GB memory module 641369-005 Heat sink (includes replacement thermal material): Processor heat sink 675514-001 Post controller hub heat sink 685662-001 Display hinge covers (includes left and right hinge covers) 672009- - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 28
Cable Kit Item (1) (2) (3) Component Cable Kit, includes: TouchPad cable NFC board cable Card Reader board cable Spare part number 672006-001 20 Chapter 3 Illustrated parts catalog - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 29
Miscellaneous parts Component 65-W travel AC adapter (non-PFC, 3-wire) HDMI-to-VGA adapter HP 14.0-in protective cover USB external DVD±RW DL SuperMulti Drive Power cord (3-pin, black, 1.83-m): For use in Australia For use in Europe For use - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 30
Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 31
) 672015-001 Speakers (include speaker cables and wireless audio module antenna cables) 672016-001 Rubber Feet Kit (includes front and rear rubber feet) 674766-001 HP 14.0-in protective cover Sequential part number listing 23 - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 32
Spare part number Description 675507-001 14.0-in, AntiGlare, high-definition display assembly (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable) 675508-001 128-GB - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 33
computer does not have user-replaceable parts. Only HP authorized service providers should perform the removal and replacement procedures described only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 34
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 35
electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V Preliminary replacement - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 36
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 37
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 38
, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 32 for battery removal instructions. Item (1) (2) (3) Component Product name Serial number (s/n) Part number/Product number - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 39
This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. There are 2 rubber feet that attach to the battery cover - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 40
Battery Description 4-cell, 58-Wh, 4.1-Ah, Li-ion battery Spare part number 665460-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 41
8. Remove the battery (4) from the computer. Reverse this procedure to install the battery and battery cover. Component replacement procedures 33 - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 42
Solid-state drive Description 256-GB SATA III solid-state drive 128-GB SATA III solid-state drive 128-GB SATA II solid-state drive Spare part number 698645-001 697235-001 675508-001 Before removing the solid-state drive and cable, follow these steps: 1. Turn off the computer. If you are unsure - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 43
3. If it is necessary to replace the solid-state drive connector board cable, disconnect both ends of the cable (1) and (2) from the system board, and then release the cable from the clips (3) and channel built into the base enclosure. The solid-state drive connector board cable is included in the - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 44
Card Reader board cable NOTE: The Card Reader board cable is included in the Cable Kit, spare part number 672006-001. Before removing the Card Reader board cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 45
NFC board Description Spare part number NFC board 675510-001 NOTE: The NFC board spare part kit does not include the NFC board cable. The NFC board cable is included in the Cable Kit, spare part number 672006-001. Before removing the NFC board, follow these steps: 1. Turn off the computer. If - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 46
3. Release the ZIF connector to which the NFC board cable is attached, and then disconnect the NFC board cable from the system board. 4. Remove the NFC board. Reverse this procedure to install the NFC board. 38 Chapter 4 Removal and replacement procedures - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 47
Top cover NOTE: The top cover spare part kit includes the keyboard, the keyboard cable, the TouchPad board cable, and the TouchPad button board cable. Description For use in Belgium For use in Canada For use in Denmark, Finland, and Norway For use in France For use in Germany For use in India For - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 48
NOTE: When replacing the top cover, be sure to remove the following components from the defective top cover and install them on the replacement top cover: ● NFC board (see NFC board on page 37) ● Solid-state drive connector board (see Card Reader board cable on page 36) ● Card Reader board (see Card - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 49
4. Remove the following screws that secure the top cover to the base enclosure: (2) Two Phillips PM2.0×5.5 (3) Five Phillips PM2.0×4.5 (4) Four Phillips PM2.0×4.0 5. Turn the computer right side up, with the front toward you. 6. Open the computer. 7. Lift the front edge of the top cover slightly, - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 50
8. Release the ZIF connector (1) to which the power button board cable is connected, and then disconnect the power button board cable (2) from the system board. 9. Release the ZIF connector (3) to which the keyboard cable is connected, and then disconnect the keyboard cable (4) from the system board - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 51
Reverse this procedure to install the top cover. Solid-state drive connector board Description Solid-state drive connector board (includes cable) Spare part number 675509-001 Before removing the solid-state drive connector board, follow these steps: 1. Turn off the computer. If you are unsure - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 52
3. Remove the solid-state drive connector board (2). Reverse this procedure to install the solid-state drive connector board. Card Reader board NOTE: The Card Reader board spare part kit does not include the Card Reader board cable. The Card Reader board cable is included in the Cable Kit, spare - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 53
Remove the Card Reader board: 1. Turn the top cover upside down, with the front toward you. 2. Remove the two Phillips PM2.0×3.6 screws (1) and the Phillips PM2.0×3.2 screw (2) that secure the Card Reader board to the top cover. 3. Lift the left side of the Card Reader board (3) until it rests at an - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 54
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 32), and then remove the following components: a. Solid-state drive connector board cable (see Solid-state drive on page 34) b. Card Reader board cable (see Card Reader board cable on page 36) c. Top - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 55
Speakers Description Speakers (include speaker cables and wireless audio module antenna cables) Spare part number 672013-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 56
3. Remove the two Phillips PM2.0×3.8 screws (1) that secure the speakers to the base enclosure. 4. Remove the speakers (2). Reverse this procedure to install the speakers. RTC battery Description RTC battery (double-sided tape and cable) Spare part number 672013-001 Before removing the RTC - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 57
Remove the RTC battery: 1. Disconnect the RTC battery cable (1) from the system board. 2. Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure with double-sided tape). 3. Release the RTC battery cable from the clips (3) and routing channel built into - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 58
Wireless audio module Description Wireless audio module Spare part number 672011-001 Before removing the wireless audio module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 59
3. Remove the wireless audio module by pulling the module away from the slot at an angle (3). NOTE: The wireless audio module is designed with a notch to prevent incorrect installation into the wireless audio module slot. NOTE: If the wireless audio module antennas are not connected to the terminals - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 60
country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 61
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch (4) to prevent incorrect installation into the WLAN module slot. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 62
Fan Description Fan (includes cable) Spare part number 672008-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 63
3. Remove the fan (4). Reverse this procedure to install the fan. Component replacement procedures 55 - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 64
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Equipped with the Intel HM76 chipset and Intel Core i7-3667U 2.0-GHz processor for use in all countries and regions except the People's Republic of China (4.0-MB L3 cache, 17 W) - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 65
Remove the system board: 1. Disconnect the webcamera/microphone module cable (1) from the system board. 2. Disconnect the display panel cable (2) from the system board. 3. Release the display panel cable (3) from the heat sink. (The display panel cable is attached to the heat sink with double-sided - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 66
4. Remove the following screws that secure the system board to the base enclosure: (1) Five Phillips PM2.0×3.8 (2) Four Phillips PM2.0×4.6 (3) One Phillips PM2.0×5.7 5. Lift the right side of the system board (1) until it rests at an angle. 6. Disconnect the power connector cable (2) from the system - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 67
Memory module Description 8-GB memory module (PC3, 12800, 1333-MHz) 4-GB memory module (PC3, 12800, 1333-MHz) Spare part number 670034-005 641369-005 Before removing the memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 68
3. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install the memory module. Heat sink NOTE: The heat sink spare part kits include replacement thermal material. Description Processor heat sink Post controller hub heat sink Thermal Material Kit - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 69
them on the replacement heat sink. See Fan on page 54 for fan removal and replacement instructions. Remove the processor heat sink: 1. Following the 1, 2, 3, 4 sequence stamped into the processor (1) and the processor heat sink section (2) that services it. Component replacement procedures 61 - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 70
Reverse this procedure to install the processor heat sink. Remove the post controller hub heat sink: 1. Loosen the captive Philllips screw (1) that secures the post controller hub heat sink to the system board. 2. Remove the post controller hub heat sink (2). NOTE: Due to the adhesive quality of the - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 71
NOTE: The following illustration shows the replacement thermal material locations. A thermal pad is used on the post controller hub (1) and the post controller hub heat sink (2). Reverse this procedure to install the post controller hub heat sink. Component replacement procedures 63 - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 72
Hinge covers Description Hinge covers Spare part number 672009-001 Before removing the hinge covers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 73
the hinge covers (2) from the base enclosure. Reverse this procedure to install the hinge covers. Display assembly Description Display assembly, 14.0-in, AntiGlare, high-definition (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcam/microphone module and cable) Spare - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 74
heat sink. (The display panel cable is attached to the heat sink with double-sided tape.) CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 4. Remove the six - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 75
5. Remove the display assembly (2). Reverse this procedure to install the display assembly. Power connector cable Description For use only on computer models equipped with the HM76 chipset For use only on computer models equipped with the HM65 chipset Spare part number 687530-001 672014-001 - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 76
e. Wireless audio module (see Wireless audio module on page 50) f. System board (see System board on page 56) g. Display assembly (see Display assembly on page 65) Remove the power connector cable: 1. Remove the Phillips PM2.0×3.8 screw (1) that secures the power connector and bracket to the base - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 77
operating properly. Starting Setup Utility NOTE: An external keyboard or mouse connected to a USB port can be used with Setup Utility only if USB legacy support is enabled. To start Setup Utility, follow these steps: 1. Turn on or restart the computer, and then press esc while the "Press the ESC key - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 78
select Exit > Exit Discarding Changes, and then press enter. ● To save your changes and exit Setup Utility menus, press f10, and then follow the onscreen instructions. - or - Use the tab key and the arrow keys to select Exit > Exit Saving Changes, and then press enter. Your changes go into effect - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 79
of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Using Setup Utility 71 - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 80
, or disconnect any device, cable, or cord. 1. Windows 7-Select Start > Help and Support > Maintain. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 81
the installation by following the on-screen instructions. NOTE: After a message on the screen test repeats the start-up test and checks for intermittent problems that the start-up test does not detect. ● If the battery fails the test, contact HP support to report the issue and purchase a replacement - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 82
6 Specifications Computer specifications Metric U.S. Dimensions Width 32.72 cm 12.88 in Depth 22.10 cm 8.70 in Height 2.05 cm 0.81 in Weight 1.80 kg 3.97 lb Input power Operating voltage and current 19.5 V dc @ 3.33 A - 65W Temperature Operating 5°C to 35°C 41°F to 95°F - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 83
14.0-inch WGA display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format 0.2175 × 0.2088 mm 1600 × 900 RGB vertical stripe LED 80 × 25 3.46 W ±45° horizontal, +15/-35° vertical (typical) 14.0-inch WGA display specifications 75 - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 84
recovery flash drive that you have created using HP Recovery Manager. HP recommends that you use HP Recovery Manager immediately after software setup to create factory. Software not provided with this computer must be reinstalled manually. NOTE: Recovery discs have been included if your computer - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 85
flash drive after setting up the computer for the first time. NOTE: HP Recovery Manager allows the creation of only one set of recovery discs or > All Programs > HP Help and Support > HP Recovery Manager > HP Recovery Media Creation. 2. Follow the on-screen instructions. Creating recovering media 77 - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 86
steps: 1. Access HP Recovery Manager in either of the following ways: ● Select Start > All Programs > HP Help and Support > HP Recovery Manager > HP Recovery Manager. - or Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. 78 Chapter 7 Backup and recovery - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 87
, and then restart the computer. 3. Press f9 at system bootup. 4. Select the optical drive or the flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 88
Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 89
> System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control or changing Windows settings. For more information, see Help and Support. Using Windows system restore points A system restore point allows - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 90
and Security > System. 2. In the left pane, click System protection. 3. Click the System Protection tab. 4. Click System Restore. 5. Follow the on-screen instructions. NOTE: If you revert to a restore point and then change your mind, you can reverse the restoration. 82 Chapter 7 Backup and recovery - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 91
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 92
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 93
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 94
13 button component 6 buttons Beats Audio 12 Imagepad 9 Imagepad on/off 9 mute 12 power 6 C Cable Kit contents 20 spare part number 20, 23 cables, service considerations 25 caps lock light 8 Card Reader board removal 44 spare part numbers 17, 24, 44 Card Reader board cable illustrated 20 removal 36 - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 95
, 24, 37 O operating system, product description 3 optical drive precautions 26 spare part number 21, 22 P packaging guidelines 28 plastic parts, service considerations 25 pointing device, product description 2 ports DisplayPort 10 HDMI 10 product description 2 USB 10 post controller hub heat sink - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 96
part number 21, 23 security cable slot 12 security, product description 3 serial number 30 service considerations cables 25 connectors 25 plastic parts 25 service tag 15, 30 serviceability, product description 3 solid-state drive precautions 26 product description 1 removal 34 spare part number - HP ENVY 14-3100 | HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! Thi - Page 97
HP ENVY
14
SPECTRE
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.