HP ENVY 15-ae000 ENVY Notebook PC Maintenance and Service Guide
HP ENVY 15-ae000 Manual
View all HP ENVY 15-ae000 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP ENVY 15-ae000 manual content summary:
- HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 1
HP ENVY Notebook PC Maintenance and Service Guide - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 2
and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: August 2015 First Edition: May 2015 Document Part Number: 807574-002 Product notice This guide describes - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 4
iv Safety warning notice - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 5
...7 Lights ...8 Buttons, speakers, and fingerprint reader (select models only 9 Keys ...11 Left side ...12 Right side ...14 Bottom ...15 Service tag ...16 3 Illustrated parts catalog ...17 Computer major components ...17 Mass storage devices ...20 Display assembly subcomponents - touch screen 21 - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 6
6 Removal and replacement procedures for Authorized Service Provider parts 34 Component replacement procedures ...34 Bottom cover ...35 WLAN module ...38 Memory module ...40 Solid-state drive (M.2) ...42 RJ-45 door ...44 Fan ... - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 7
specific files ...95 Restoring specific files using Windows Backup and Restore 95 Recovering the original system using HP Recovery Manager 95 What you need to know 95 Recovering using HP Recovery partition (select models only 96 Recovering using the recovery media 96 Changing the computer boot - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 8
products only 107 13 Using HP PC Hardware Diagnostics (UEFI 108 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 109 14 Specifications ...110 Computer specifications ...110 39.6-cm (15.6-in) display specifications ...111 Hard drive specifications ...112 15 Power cord set requirements - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 9
Name Processors Chipset Graphics Panel Memory Hard drive Description HP ENVY Notebook PC 5th generation Intel® Core™ i7 Processor (Broadwell U, video memory Support for HD decode, DX11, and HDMI Support GPS (GPU Performance Scaling) Support Optimus 16:9 ultra wide aspect ratio ● 15.6-in, high - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 10
) 256 GB External optical drive 9.0mm tray load - SATA - Optional (not modular) DVD+/-RW Double-Layer SuperMulti Support zero-power optical drive Support M-disc Webcam and microphone HP TrueVision HD: HD camera - fixed (no tilt) + activity LED, USB 2.0, M-JPEG (1280x720 by 30 frames per second - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 11
battery: ● 3-cell, 55.5-Wh, 4.85-Ah, Li-ion battery Battery life enhancement Support battery fast charge Support for the following: ● Kensington Security Lock ● Fingerprint reader with software support (HP Simple Pass) Preinstalled: Windows 10 Windows 10 Professional Windows 10 High End Windows - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 12
Category Serviceability Description FreeDOS 2.0 (non-touch models only) End user replaceable parts: ● AC adapter ● Optical drive 4 Chapter 1 Product description - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 13
2 External component identification Display Component (1) Internal display switch (2) Internal microphones (2) (3) Webcam light (4) Webcam - or - 3D camera (Select products only) Description Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 14
or region. To access this document in Windows 7: Select Start > HP Support Assistant > Next > My computer > User Guides. To access this document in Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 15
Top TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Top 7 - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 16
Lights Component (1) (2) (3) (4) Power light Mute light Caps lock light Fingerprint reader light (select models only) Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 17
Buttons, speakers, and fingerprint reader (select models only) Component (1) Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 18
Component (2) Speakers (2) (3) Fingerprint reader (select models only) Description From the Windows desktop, right-click the Start button, and then select Power Options. Windows 10: ▲ Type power in the taskbar search box, and then select Power and sleep settings. ‒ or - Right-click the Start - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 19
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key or - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 20
-in (microphone) Connects optional powered stereo speakers, headphones, jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. 12 Chapter 2 External component identification - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 21
question mark icon in the notification area, at the far right of the taskbar. Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 22
light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard (select models only) has temporarily parked the hard drive. Security information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Drivers & Downloads, - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 23
to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Produce sound. Bottom 15 - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 24
Function This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. This is an - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 25
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 26
without fingerprint reader 812692-xx1 For use in models with a fingerprint reader 812726-xx1 TouchPad assembly 818040-001 Touchpad support bracket 818042-001 Power connector cable kit 812681-001 Power connector bracket Power connector cable System board (includes replacement thermal - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 27
802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 806723-005 (14) Memory module (PC3L-1600) 8-GB 693374-005 4-GB 691740-005 2-GB 691739-005 (15) Rear speaker 812706-001 (16) USB board 812695-001 (17) Front speaker 812705-001 (18) Subwoofer 812707-001 (19) Card reader board 812694-001 - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 28
Mass storage devices Item (1) (2a) (2b) (3) (4) Component Hard drive (does not include hard drive bracket or hard drive connector cable): 2.0 TB, 5400 rpm, 9.5-mm 1.0 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm 1.0 TB, 5400 rpm, 9.5-mm 750 GB, 5400 rpm, 9.5-mm (Best Buy SKUs) 500 GB, 5400 rpm, 7.0-mm - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 29
Item Component Spare part number (1) Hinge covers (left and right) 812699-001 (2) Raw display panel (39.6-cm [15.6-in]; includes touch panel, touch board, bezel, rubber supports, display cable, webcam, and screws) HD 812689-001 FHD 812690-001 QHD+ 812691-001 (3) Webcam module 812715 - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 30
Item (5) (6) (7) Component QHD+ touch screen models Hinges (left and right, includes Mylar screw covers) Antennas (includes wireless antenna cables and transceivers) Display enclosure Spare part number 812678-001 812688-001 812669-001 812671-001 Display assembly subcomponents - non-touch screen - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 31
Item Component Spare part number (3) Webcam module 812714-001 (4) Raw display panel (39.6-cm [15.6-in]; includes touch panel, touch board, bezel, rubber supports, display cable, webcam, and screws) HD, BrightView 812702-001 FHD, antiglare 812703-001 QHD+, antiglare 812704-001 UWVA, - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 32
Cables Item (1) (2) (3) (4) (5) (6) Component Card reader board cable USB board cable Hard drive cable Fingerprint reader cable (not illustrated) Touchpad cable Display cable FHD touch screen models FHD non-touch screen models QHD+ touch screen models QHD+ non-touch screen models UHD non-touch - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 33
for use only in all countries and regions except for India and the People's Republic of China 65-W HP Smart AC adapter for use only in India and the People's Republic of China 90-W HP Smart AC adapter HDMI-to-VGA adapter Power cord (3-pin, black, 1.00-m): For use in Australia For - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 34
screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly to prevent damage. Plastic parts CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 35
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 36
-lined box Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V 28 Chapter 4 Removal and - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 37
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 38
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 39
on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag on page 16 for details. This chapter provides - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 40
Optical drive NOTE: Optical drive spare part kits include bracket and bezel. Description DVD+/-RW Double-Layer SuperMulti Drive Spare part number 812693-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 41
3. If it is necessary to replace the bracket on the rear of the optical drive, remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket to the drive, and then remove the bracket (2). Reverse this procedure to reassemble and install the optical drive. Component replacement procedures 33 - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 42
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 43
Bottom cover In this section, the first table provides the main spare part number for the top covers/keyboards. The second table provides the country code suffixes for the spare part number. Description Bottom cover for use in models without an optical drive Bottom cover for use in models with an - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 44
2. Remove the four Phillips PM2.5×4.0 screws that secure the bottom cover to the computer. 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 45
3. Remove the bottom cover by working your way around and prying to disengage bottom cover from computer. Reverse this procedure to install the bottom cover. Component replacement procedures 37 - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 46
then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you module. 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 47
NOTE: The WLAN antenna cable labeled "1" connects to the WLAN module "Main" terminal labeled "1". The WLAN antenna cable labeled "2" connects to the WLAN module "Aux" terminal labeled "2". 2. Remove the Phillips PM2.0×2.5 screw (2) that secures the WLAN module to the system board. (The WLAN module - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 48
memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & BIOS. 8. Click the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: 1. Turn off Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 49
5. Disconnect the battery. Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) 2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 50
board. 2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 51
Reverse this procedure to install the solid-state drive. Component replacement procedures 43 - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 52
-45 door: 1. Remove the two Phillips PM2.0×5.0 screws (1) that secure the RJ-45 door to the computer. 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 53
2. Remove the RJ-45 door (2). Reverse this procedure to install the RJ-45 door. Component replacement procedures 45 - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 54
the fan (3). 4. Disconnect and then remove the subwoofer cable from the clips on side of the fan (4). 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 55
5. Remove the fan (5). Reverse this procedure to install the fan. Component replacement procedures 47 - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 56
(1) from the USB board. 2. Remove the Phillips PM2.5×5.0 screws (2) that secure the USB board to the computer. 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 57
3. Remove the USB board (3). Reverse this procedure to install the USB board. Component replacement procedures 49 - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 58
clips built into the fan (2). 3. Remove the Phillips PM2.5×5.0 screw (3) that secures the subwoofer to the computer. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 59
4. Remove the subwoofer (4). Reverse this procedure to install the subwoofer. Component replacement procedures 51 - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 60
heat sink, remove the four Phillips PM2.0×3.0 screws (1) that secure the heat sink to the system board. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 61
included with the heat sink, processor, and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink. Component replacement procedures 53 - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 62
replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole install the battery. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 63
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or hard drive connector cable. The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 812686-001. The hard drive cable is available using spare part number 812697-001. - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 64
tab (3) to remove the hard drive assembly from the hard drive bay. 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Disconnect the hard drive connector cable (1) from the hard . 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 65
Speakers (front) Description Speaker Kit Spare part number 812705-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 66
the speaker cable from its routing path (6). 8. Remove the speaker (7). Reverse this procedure to install the speakers. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 67
Cable routing There are six ribbon cables that connect to the system board that route under the battery with specific routing around and through each other. Use the image below to determine correct cabling. (1): Card reader cable (2): Fingerprint reader cable (3): Touchpad cable (4): Keyboard - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 68
routing the LED board cable under the keyboard cable. Reverse this procedure to install the LED board. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 69
Fingerprint reader board Description Fingerprint reader board Fingerprint reader bracket Fingerprint reader cable Spare part number 818089-001 812700-001 818039-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 70
5. Remove the fingerprint reader board (5) from the computer while routing the fingerprint reader board cable under the cables. Reverse this procedure to install the fingerprint reader board. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 71
Card reader board Description Card reader board Card reader board cable Spare part number 812694-001 812680-001 Before removing the card reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 72
TouchPad assembly Description TouchPad assembly Touchpad support bracket Touchpad cable Spare part number 818040-001 818042-001 818041-001 Before removing the that secure the TouchPad bracket to the computer. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 73
4. Remove the TouchPad bracket (2), and the remove the TouchPad (3). Reverse this procedure to install the TouchPad. Component replacement procedures 65 - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 74
: 1. Disconnect the following cables from the system board: (1) Display cable (2) Speaker cable (3) Power connector cable (4) Subwoofer cable 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 75
(5) Keyboard cable (6) LED board cable (7) Keyboard backlight cable (8) Touchpad cable (9) Fingerprint reader cable (10) Card reader cable (11) Speaker cable 2. Remove the two Phillips PM2.5×3.0 screws that secure the system board to the computer (1). Component replacement procedures 67 - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 76
3. Remove the system board (2) from the computer. Reverse this procedure to install the system board. 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 77
RTC battery Description RTC battery Spare part number 819504-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 78
the performance of the speaker. 2. Remove the rear speaker (3). Reverse this procedure to install the rear speaker. 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 79
the display assembly: 1. Open the computer and position the computer with the display hanging over the edge of a tablet. CAUTION: Be sure to support the display as you remove the screws to avoid the display falling and sustaining damage. 2. Remove the six Phillips PM2.5×4.0 screws (1) (three on - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 80
812691-001 for QHD+ panels. The raw panel kit includes touch panel, touch board, bezel, rubber supports, display cable, webcam, and screws. a. Remove the two screw covers (1) and two Phillips PM2.5×3.5 display (1). 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 81
f. Note the routing of the antenna cables (2) and display cable (3) for reassembly. 2. To remove the webcam/microphone module: The webcam is available using spare part number 812715-001. a. Position the display assembly with the top edge toward you. b. Lift the tape from atop the webcam (1). c. Lift - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 82
PM2.0×2.5 screws (2) from the top of the hinges that secure the display hinges to the display enclosure. 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 83
b. Remove the display hinges (3). 5. To remove the wireless antenna cables and transceivers, peel the transceivers from the enclosure (1), release the wireless antenna cables from the clips or tape (2) that secure the cables to the display enclosure, and then remove the antenna cables and - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 84
position the computer with the display hanging over the edge of a tablet. CAUTION: Be sure to support the display as you remove the screws to avoid the display falling and sustaining damage. 2. Remove display bezel: 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 85
a. Remove the two screw covers (1) and two Phillips PM2.0×3.0 screws (2) that secure the bezel to the display. b. Flex the inside of the top edge (3), the left and right edges (4), and the bottom edge (5) of the display bezel until the bezel disengages from the display enclosure. c. Remove the - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 86
(2). The bezel trim is available using spare part number 818043-001. 2. To remove the webcam/microphone module: 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 87
a. Position the display assembly with access to the top edge. b. Lift the webcam/microphone module enough to gain access to the connector (1). (The module is attached to the display enclosure with double-sided tape.) c. Disconnect the cable (2) from the module. The webcam is available using spare - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 88
adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the cable (2). 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 89
d. Remove the display panel from the computer (3). 4. To remove the display hinges: a. Remove the eight Phillips PM2.5×3.5 screws (1) (four per hinge) that secure the hinges to the sides of the display enclosure. b. Remove the six broadhead Phillips PM2.0×3.0 screws (2) (three per hinge) that secure - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 90
then remove the cables and transceivers (3). The antenna cables are available using spare part number 812668-001. 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 91
6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). The display cable is available using spare part number 812675-001 for HD and FHD displays, 812677-001 for QHD+ displays, and 833581- - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 92
connector (2). 3. Remove the power connector (3) from the computer. Reverse this procedure to install the power connector cable. 84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 93
HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting download and installation, follow these instructions: Do not disconnect power - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 94
Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. Follow the on-screen instructions to identify your computer it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 95
HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting support, selecting the HP Support , follow these instructions: ● Do - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 96
and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 97
in notebook mode and you must use the keyboard attached to your notebook. The HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 98
Click the question mark icon in the taskbar. 2. Select My PC, and then select Specifications. - or - ▲ Use Setup Utility HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 99
that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Synchronizing - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 100
these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 101
Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 95. . For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 102
> System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account , running utilities, or changing Windows settings. See Help and Support for more information. To restore, see Restoring specific files using - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 103
software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from Support for more information. Recovering the original system using HP Recovery Manager HP - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 104
press f11 while the "F11 (System Recovery)" message is displayed on the screen. 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. Recovering using the recovery media 1. If possible, back up all personal files. 2. Insert the first recovery disc into - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 105
1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. Restore and recovery 97 - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 106
Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. HP Recovery Manager is a software program that allows you to create recovery media after you - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 107
Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 108
▲ From the Start screen, type support, and then select the HP Support Assistant app. - or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 109
or press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 110
the optical drive or USB flash drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 111
, and then select This PC. ● If your computer does not support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 112
Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 113
search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 114
then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 115
is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 107 - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 116
computer, your computer must be in notebook mode and you must use the keyboard HP PC Hardware Diagnostics (UEFI) to a USB device on page 109. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 117
: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: 1. Go to http://www.hp.com/support, and then select your - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 118
noncondensing) ‑20°C to 60°C ‑4°F to 140°F Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 119
39.6-cm (15.6-in) display specifications Active diagonal size Resolution Surface treatment Brightness Viewing angle Backlight Graphics adapter Thickness Metric 39.6-cm 1366x768 (HD) AntiGlare 220 nits SVA WLED eDP 3.8 mm U.S. 15.6-in 39.6-cm (15.6-in) display specifications 111 - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 120
Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 112 Chapter 14 Specifications - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 121
15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 122
be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 123
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 124
63 card reader board cable illustrated 24 chipset, product description 1 components bottom 15 display 5 left side 12 right side 14 top 7 computer major components 17 specifications 110 connector, power 12 connectors, service considerations 27 cover cap illustrated 21, 22 D deleted files restoring 95 - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 125
HP PC Hardware Diagnostics (UEFI) using 108 HP Recovery Manager 95 correcting boot problems 101, 107 starting 101, 106 HP Recovery media creating 98, 103 recovery 101, 106 HP 100, 105 P packaging guidelines 29 plastic parts, service considerations 26 pointing device, product description 3 ports HDMI - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 126
, product description 2 service considerations cables 27 connectors 27 plastic parts 26 service tag 16 serviceability, product description 4 , identifying 10, 15 specifications 110 display 111 hard drive 112 subwoofer removal 50 spare part number 19, 50 supported discs 92 supported discs, recovery 99 - HP ENVY 15-ae000 | ENVY Notebook PC Maintenance and Service Guide - Page 127
Windows tools using 99, 104 wireless antennas illustrated 22, 23 removing 75, 82, 83 wireless, product description 2 WLAN antennas, identifying 6 WLAN module removal 38 spare part numbers 18, 38 workstation guidelines 29 Index 119
HP ENVY Notebook PC
Maintenance and Service Guide