HP ENVY 15-as000 Winows 7
HP ENVY 15-as000 Manual
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- HP ENVY 15-as000 | Winows 7 - Page 1
User Guide - HP ENVY 15-as000 | Winows 7 - Page 2
/get-know-windows-7 for details. To access the latest user guide or manuals for your product, go to http://www.hp.com/ support, and select your country. Select Find your product, and then follow the on-screen instructions. Software terms By installing, copying, downloading, or otherwise using any - HP ENVY 15-as000 | Winows 7 - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining - HP ENVY 15-as000 | Winows 7 - Page 4
iv Safety warning notice - HP ENVY 15-as000 | Winows 7 - Page 5
Processor configuration setting (select models only) IMPORTANT: Select computer models are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the - HP ENVY 15-as000 | Winows 7 - Page 6
vi Processor configuration setting (select models only) - HP ENVY 15-as000 | Winows 7 - Page 7
Table of contents 1 Starting right ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...3 Finding your hardware and button 14 Using HP Connection Manager (select models only 15 Using operating system controls 15 Connecting to a WLAN ...15 Using Bluetooth wireless - HP ENVY 15-as000 | Winows 7 - Page 8
power ...25 Initiating Sleep and Hibernation ...25 Manually initiating and exiting Sleep 26 Manually initiating and exiting Hibernation (select models only 29 Running on external AC power ...29 Troubleshooting power problems ...29 Shutting down the computer ...30 7 Maintenance ...31 - HP ENVY 15-as000 | Winows 7 - Page 9
...32 Cleaning procedures ...33 Cleaning the display (All-in-Ones or Notebooks 33 Cleaning the sides or cover 33 Cleaning the TouchPad, keyboard, ...40 Downloading a BIOS update ...41 10 Using HP PC Hardware Diagnostics (UEFI) ...42 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 42 - HP ENVY 15-as000 | Winows 7 - Page 10
Recovering using HP Recovery partition (select models only 48 Recovering using the recovery media 48 Changing the computer boot order 48 12 Specifications ...50 Input power ...50 Operating environment ...50 13 Electrostatic Discharge ...52 14 Accessibility ...53 Supported assistive technologies - HP ENVY 15-as000 | Winows 7 - Page 11
. To get the most out of your computer, read this chapter to learn about best practices after setup, and where to go to get more HP resources. Best practices After you set up and register the computer, we recommend the following steps to get the most out of your smart investment - HP ENVY 15-as000 | Winows 7 - Page 12
this guide, select Start > HP Support Assistant > Next > My computer > User Guides. Contents ● Overview of computer setup and features. ● A broad range of how-to information and troubleshooting tips. ● Chat online with an HP technician ● Support telephone numbers ● HP service center locations - HP ENVY 15-as000 | Winows 7 - Page 13
2 Getting to know your computer Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSD), or a secondary hard drive. To find out what software is included on your computer, - HP ENVY 15-as000 | Winows 7 - Page 14
When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audioin (microphone). USB Type-C port Connects a USB device with a Type-C connector for high-speed data transfer - HP ENVY 15-as000 | Winows 7 - Page 15
Component (6) AC adapter and battery light (7) Power connector Description ● White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ● Amber: The AC adapter is connected and the battery - HP ENVY 15-as000 | Winows 7 - Page 16
, printer, scanner or USB hub. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information about HP 3D DriveGuard, see Using HP 3D DriveGuard (select models only) on page 31. 6 Chapter 2 Getting to know your computer - HP ENVY 15-as000 | Winows 7 - Page 17
obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select Start > HP Support Assistant > Next > My computer > User - HP ENVY 15-as000 | Winows 7 - Page 18
Top TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 8 - HP ENVY 15-as000 | Winows 7 - Page 19
Lights Component (1) Power light (2) Mute light (3) Caps lock light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in - HP ENVY 15-as000 | Winows 7 - Page 20
Button, speakers, and vent Component (1) Power button (2) Speakers (3) Vent 10 Chapter 2 Getting to know your computer Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer - HP ENVY 15-as000 | Winows 7 - Page 21
Keys Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in combination with the esc key. Displays - HP ENVY 15-as000 | Winows 7 - Page 22
Bottom Component Vent Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 12 Chapter 2 Getting to know your - HP ENVY 15-as000 | Winows 7 - Page 23
troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service to update or troubleshoot the operating system. HP platforms preinstalled - HP ENVY 15-as000 | Winows 7 - Page 24
. Select Start > Help and Support Using the wireless controls You can control the wireless devices in your computer using these features: ● Wireless button, wireless switch, or wireless key (referred to in this chapter as the wireless button) ● HP Connection Manager software ● Operating system - HP ENVY 15-as000 | Winows 7 - Page 25
Sharing Center. For more information, select Start > Help and Support. Connecting to a WLAN NOTE: When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will - HP ENVY 15-as000 | Winows 7 - Page 26
that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices - HP ENVY 15-as000 | Winows 7 - Page 27
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up Notices. To access this guide, select Start > HP Support Assistant > Next > My computer > User Guides. Headphones combined with a - HP ENVY 15-as000 | Winows 7 - Page 28
TV. IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Check the device manufacturer's instructions if you have questions. Connecting video devices by using an HDMI cable NOTE: To connect an HDMI device to your computer, you need an - HP ENVY 15-as000 | Winows 7 - Page 29
to Start > Control Panel > Appearance and Personalization > Adjust screen resolution. Setting up HDMI audio (select models only) HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following - HP ENVY 15-as000 | Winows 7 - Page 30
ray player, or DVR, by using an optional wireless adapter (purchased separately). For details about using the wireless adapter, see the manufacturer's instructions. To open Intel Wireless Display, select Start > All Programs > Intel WiDi. NOTE: Before using the wireless display feature, be sure that - HP ENVY 15-as000 | Winows 7 - Page 31
5 Navigating the screen You can navigate the computer screen in the following ways: ● Touch gestures ● Keyboard and mouse NOTE: An external USB mouse (purchased separately) can be connected to a USB port on the computer. Select computer models have special action keys or hot key functions on the - HP ENVY 15-as000 | Winows 7 - Page 32
Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart. Two-finger - HP ENVY 15-as000 | Winows 7 - Page 33
Setup Utility (BIOS) on page 40 for instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom of the screen. After to your computer. Help and Support also provides automated troubleshooting tools and access to support. Decreases the screen brightness incrementally - HP ENVY 15-as000 | Winows 7 - Page 34
microsoft.com, and search for ALT GR. Using the integrated numeric keypad The computer includes an integrated numeric keypad, and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad. For more details about the integrated numeric keypad - HP ENVY 15-as000 | Winows 7 - Page 35
power. Your work is saved to memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more information, see Manually initiating and exiting Sleep on page 26. ● Hibernation-The Hibernation state is automatically initiated if the battery reaches a critical level - HP ENVY 15-as000 | Winows 7 - Page 36
If you have set a password to be required on wakeup, you must enter your Windows password before the computer will return to the screen. Manually initiating and exiting Hibernation (select models only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power - HP ENVY 15-as000 | Winows 7 - Page 37
your user account password, and then follow the on-screen instructions. If you do not need to create or change a customize it to suit your needs. Use HP Power Manager (select models only) or Windows Control Panel battery is no longer holding a charge, contact support. When a battery has reached the end of - HP ENVY 15-as000 | Winows 7 - Page 38
HP Support Assistant. To access battery information, select Start > HP Support Assistant > Next > Battery and performance > Power and battery > HP Battery Check. HP Support ● Connect an optional power adapter purchased as an accessory from HP. Resolving a low battery level when no power source is - HP ENVY 15-as000 | Winows 7 - Page 39
to AC power, refer to the Setup Instructions poster provided in the computer box. The AC adapter provided by HP, or a compatible AC adapter purchased from HP. Connect the computer to on the Windows desktop changes appearance. Troubleshooting power problems Test the AC adapter if the computer - HP ENVY 15-as000 | Winows 7 - Page 40
. ● If the connections are secure and the power lights remain off, the AC adapter is not functioning and should be replaced. Contact support for information about obtaining a replacement AC power adapter. Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down - HP ENVY 15-as000 | Winows 7 - Page 41
HP 3D DriveGuard (select models only) HP HP 3D DriveGuard returns the HP 3D DriveGuard protection. NOTE: A hard drive in a primary hard drive bay or a secondary hard drive bay is protected by HP HP 3D DriveGuard. For more information, see the HP 3D DriveGuard software Help. Identifying HP . HP recommends - HP ENVY 15-as000 | Winows 7 - Page 42
System Tools > Disk Cleanup. 2. Follow the on-screen instructions. Updating programs and drivers HP recommends that you update your programs and drivers on a out of your equipment. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to - HP ENVY 15-as000 | Winows 7 - Page 43
or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components. Cleaning the display (All-in-Ones or Notebooks) Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that the display is dry - HP ENVY 15-as000 | Winows 7 - Page 44
CAUTION: Perform this action before shipping, storing, or traveling with a drive. This will help reduce the risk of damage to the computer, damage to a drive, or loss of information. ◦ Shut down the computer. ● Take along a backup of your information. Keep the backup separate from the computer. ● - HP ENVY 15-as000 | Winows 7 - Page 45
for each application through the Start menu and Control Panel, HP Security Assistant allows you to access the applications for the password to secure your computer. Additional passwords can be set in Windows or in HP Setup Utility (BIOS), which is preinstalled on your computer. You may find it - HP ENVY 15-as000 | Winows 7 - Page 46
letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password screen-saver passwords, select Start > Help and Support. Setting Windows passwords Password User password Administrator password - HP ENVY 15-as000 | Winows 7 - Page 47
Security, and then follow the on-screen instructions. Your changes take effect when the computer the Search box in Help and Support. Using firewall software Firewalls are HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems - HP ENVY 15-as000 | Winows 7 - Page 48
on your computer. To download the latest versions, go to http://www.hp.com/support. At this location, you can also register to receive automatic update to correct security problems and improve functionality of the software. Using HP Touchpoint Manager (select models only) HP Touchpoint Manager is - HP ENVY 15-as000 | Winows 7 - Page 49
3. Insert the security cable lock into the security cable slot on the computer (3), and then lock the security cable lock with the key. 4. Remove the key and keep it in a safe place. Using an optional security cable 39 - HP ENVY 15-as000 | Winows 7 - Page 50
(BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP ENVY 15-as000 | Winows 7 - Page 51
. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download - HP ENVY 15-as000 | Winows 7 - Page 52
. This ID code can then be provided to support to help determine how to correct the problem. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached. To start HP PC Hardware Diagnostics (UEFI), follow these steps: 1. Turn on - HP ENVY 15-as000 | Winows 7 - Page 53
- Select Identify now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Downloading HP PC Hardware Diagnostics (UEFI) to a USB - HP ENVY 15-as000 | Winows 7 - Page 54
these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected - HP ENVY 15-as000 | Winows 7 - Page 55
Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 47. . For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System - HP ENVY 15-as000 | Winows 7 - Page 56
> System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account , running utilities, or changing Windows settings. See Help and Support for more information. To restore, see Restoring specific files using - HP ENVY 15-as000 | Winows 7 - Page 57
software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from Support for more information. Recovering the original system using HP Recovery Manager HP - HP ENVY 15-as000 | Winows 7 - Page 58
press f11 while the "F11 (System Recovery)" message is displayed on the screen. 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. Recovering using the recovery media 1. If possible, back up all personal files. 2. Insert the first recovery disc into - HP ENVY 15-as000 | Winows 7 - Page 59
1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. Restore and recovery 49 - HP ENVY 15-as000 | Winows 7 - Page 60
a DC power source that is supplied and approved by HP for use with this computer. The computer can operate regulatory label. Input power Operating voltage and current DC plug of external HP power supply (select products only) Rating 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A - 45 W USB-C 5 V dc - HP ENVY 15-as000 | Winows 7 - Page 61
Factor Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating Metric -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m U.S. -4°F to 140°F 10% to 90% 5% to 95% -50 ft to 10,000 ft -50 ft to 40,000 ft - HP ENVY 15-as000 | Winows 7 - Page 62
components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until - HP ENVY 15-as000 | Winows 7 - Page 63
designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies - HP ENVY 15-as000 | Winows 7 - Page 64
action keys decrease screen brightness 23 Help and Support 23 identifying 11 increase screen brightness 23 keyboard backlight HP 3D DriveGuard 31 HP and third-party software updates, installing 38 HP Connection Manager software 15 HP PC Hardware Diagnostics (UEFI) using 42 HP Recovery Manager 47 HP - HP ENVY 15-as000 | Winows 7 - Page 65
cable, installing 38 serial number 13 serial number, computer 13 service labels locating 13 setting password protection on wakeup 26 Setup Utility 31 HP Connection Manager 15 software updates, installing 37 sound settings, usng 18 speakers connecting 17 speakers, identifying 10 supported discs 44 - HP ENVY 15-as000 | Winows 7 - Page 66
wireless controls button 14 operating system 14 wireless light 14 wireless network (WLAN) connecting 15 corporate WLAN connection 15 functional range 16 public WLAN connection 15 wireless network, securing 38 WLAN antennas, identifying 7 WLAN device 13 WLAN label 13 56 Index
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User Guide