HP ENVY 15-q100 ENVY m6 Notebook PC Maintenance and Service Guide
HP ENVY 15-q100 Manual
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- HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 1
HP ENVY m6 Notebook PC Maintenance and Service Guide - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: November 2014 Document Part Number: 798898-001 Product notice This guide describes features - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 4
iv Safety warning notice - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 5
, speakers, and fingerprint reader (select models only 8 Keys ...9 Using the action keys ...9 Left side ...11 Right side ...12 Bottom ...13 Service tag ...14 3 Illustrated parts catalog ...15 Computer major components ...15 Miscellaneous parts ...18 Mass storage devices ...19 Sequential part number - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 6
replacement procedures ...28 Battery ...29 WLAN module ...30 Hard drive ...32 Memory module ...33 6 Removal and replacement procedures for Authorized Service Provider parts 36 Component replacement procedures ...36 RTC battery ...36 Base enclosure ...38 Display assembly ...40 Fan ...42 System board - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 7
Restore and recovery ...69 Recovering using HP Recovery Manager 70 What you need to know before you get started 70 Using the HP Recovery partition (select models only 71 Using HP Recovery media to recover 71 Changing the computer boot order 72 Removing the HP Recovery partition (select models - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 8
viii - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 9
Product Name Processors Chipset Graphics Panel Memory Hard drive Description HP ENVY m6 Notebook PC AMD™ A10-5750M 2.50-GHz processor ( on computer models equipped with an FX-7500 processor Support for HD decode, DX11, HDMI, and PX7.0 Support for low-voltage differential signalling LVDS, co-layout - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 10
One half-size mini-card slot for WLAN ● AC adapter, HP Smart ● Audio-in (mono microphone)/audio-out (stereo headphone) combo jack ● HDMI v1.4 supporting up to 1920×1080 @ 60Hz ● RJ-45 (Ethernet) ● USB: two USB 3.0 ports, two USB 2.0 ports Full-size, backlit, island-style keyboard with numeric keypad - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 11
Category Security Operating system Serviceability Description Support for the following: ● Security cable lock ● Trusted Platform Module (TPM) ● HP SimplePass support Preinstalled: Microsoft Windows 8.1 Standard Microsoft Windows 8.1 CPPP (People's Republic of China only) End user replaceable parts - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 12
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select System and Security, select System, and then click - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 13
Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document: From the Start screen, type support, and then select the HP Support Assistant app. - or - From the Windows desktop, click the question mark icon in the notification area, at the far right - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 14
allows you to perform additional gestures. Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Textured area - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 15
Lights Component (1) (2) (3) (4) (5) Power light Mute light Wireless light Caps lock light Fingerprint reader light (select models only) Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 16
Buttons, speakers, and fingerprint reader (select models only) Component (1) Power button (2) Speakers (3) Fingerprint reader (select models only) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 17
Keys Component (1) (2) esc key fn key (3) Windows key (4) Action keys (5) num lk key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key or - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 18
the Windows operating system and your computer, answers to questions, and updates to your computer. Help and Support also provides automated troubleshooting tools and access to support. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 19
Left side Component (1) Security cable slot (2) Vent (3) HDMI port (4) USB 3.0 charging (powered) port (5) USB 3.0 port (6) Memory card reader (7) Hard drive light (8) Power light Description Attaches an optional security cable to the computer. NOTE: The security cable is designed - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 20
a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). Connect optional USB devices, such as a keyboard, mouse, external drive, printer, scanner or USB - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 21
Off: The battery is fully charged. Connects an AC adapter. Component (1) Service door (2) Battery bay Description Provides access to the hard drive bay, the restore computer functionality, and then contact support through Help and Support. From the Start screen, type help, and then select - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 22
Reflex Subwoofer Provides superior bass sound. Service tag When ordering parts or requesting information, provide number and model number provided on the service tag. Item (1) (2) (3) (4) (5) hardware components. The part number helps a service technician to determine what components and parts are - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 23
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer major components 15 - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 24
Item (1) (2) (3) (4) (5) (6a) (7) (8) (9) (10) (11) (12) Component Spare part number Display assembly (includes webcam/microphone module and wireless antenna cables): 15.6-in, AntiGlare, FHD, LED, TouchScreen display assembly for use on all computer models 788475-001 15.6-in, AntiGlare, HD, LED - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 25
connector cable) 720545-001 Battery: 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 710417-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 710416-001 Service cover 720555-001 Computer major components 17 - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 26
Miscellaneous parts Component Spare part number AC adapter: 45-W HP Smart AC adapter for use only on computer models equipped with an AMD processor (non-PFC, 741727-001 RC, 4.5-mm) 65-W HP Smart AC adapter (non-PFC, 4.5-mm) for use on all computer models 710412-001 HDMI-to-VGA adapter 701943 - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 27
Mass storage devices Item (1) (2) (3) (4) Component External USB DVD±RW Double-Layer with SuperMulti Drive Hard drive (does not include hard drive bracket or hard drive connector cable): 1.5-TB, 5400-rpm, 9.5-mm 1.0-TB, 5400-rpm, 9.5-mm 750-GB, 5400-rpm, 9.5-mm 750-GB, 5400-rpm, 9.5-mm, 8-GB - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 28
material) Hard Drive Hardware Kit (includes hard drive bracket and hard drive connector cable) Counterbalance weight Power button board (includes cable) Service cover Rubber Kit (includes front and rear rubber feet, base enclosure screw cover, and display bezel rubber screw covers) Screw Kit - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 29
Spare part number 741727-001 747080-001 747375-001 755530-001 755530-021 755530-031 755530-081 760035-001 760038-001 760040-001 760041-001 760042-001 760042-501 760043-001 760043-501 760043-601 760743-001 760743-DB1 764034-001 774152-001 774153-001 778192-001 Description 45-W HP Smart AC adapter - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 30
Spare part number 782279-001 782279-501 782279-601 788474-001 788475-001 Description System board equipped with an AMD FX-7500 2.1-GHz processor (turbo up to 3.30-GHz; SOC, 4.0-MB L2 cache, quad core, 19 W) and a non-Windows 8 operating system (includes replacement thermal material) System board - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 31
Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind parts. Apply pressure only at the points designated in the maintenance instructions. Tools required 23 - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 32
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 33
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 34
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 35
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 36
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. many as 4 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and location - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 37
Battery Description 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 6-cell, 47-Wh, 2.20-Ah, Li-ion battery Spare part number 710417-001 710416-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 38
the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn service cover to the computer. 4. Lift the back edge of the service cover (2) until it detaches from the computer. 5. Remove the service cover (3). The service - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 39
NOTE: The WLAN antenna cable labeled "1" connects to the WLAN module "Main" terminal labeled "1". The WLAN antenna cable labeled "2" connects to the WLAN module "Aux" terminal labeled "2". 7. Remove the Phillips PM2.0×2.5 screw (2) that secures the WLAN module to the system board. (The WLAN module - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 40
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 29). 5. Remove the service cover (see WLAN module on page 30). Remove the hard drive: 1. Release the zero insertion force (ZIF) connector (1) to which the hard drive - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 41
4. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the connector toward you. b. Disconnect the hard drive connector cable (1) from the hard drive. c. Spread the left and right sides (2) of the hard drive bracket outward to separate the - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 42
various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps see Battery on page 29). 5. Remove the service cover (see WLAN module on page 30). Remove - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 43
2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) 3. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 44
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 45
Reverse this procedure to install the RTC battery. When installing the disc cell RTC battery, make sure the "+" sign faces up. Component replacement procedures 37 - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 46
number 720559-001. 3. Remove the eight Phillips PM2.5×5.5 screws (2) that secure the base enclosure to the computer. 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 47
4. Remove the following screws: (1) Two Phillips PM2.5×5.5 screws under the front edge of the service cover (2) Three Phillips PM2.5×3.0 screws in the hard drive bay (3) Seven Phillips PM1.5×2.0 screws in the battery bay 5. Remove the base enclosure. Component replacement procedures 39 - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 48
the webcam/microphone module cable from the clips and routing channel built into the right rear speaker (7). 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 49
6. Remove the three Phillips PM2.5×4.5 screws (1) (two on the left hinge, one on the right hinge) that secure the display assembly to the top cover. 7. Remove the Phillips PM2.5×6.5 screw (2) on the right hinge that secures the display assembly to the top cover. 8. Open the display hinges (1) as far - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 50
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 29), and then remove the following components: a. Service cover (see WLAN module on page 30) b. Hard drive (see Hard drive on page 32) c. Base enclosure (see Base enclosure on page 38 - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 51
3. Remove the fan (3). Reverse this procedure to install the fan. System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only with an AMD A10-5750M 2.50-GHz processor (spare part number 713548-001); equipped with the - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 52
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 29), and then remove the following components: a. Service cover (see WLAN module on page 30) b. Hard drive (see Hard drive on page 32) c. Base enclosure (see Base enclosure on page 38 - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 53
2. Disconnect the following cables from the system board: (1) Speaker cable (2) Subwoofer cable (3) TouchPad cable (4) Keyboard cable (5) Keyboard backlight cable (6) Power button board cable Component replacement procedures 45 - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 54
sliding it up and to the left an angle. Reverse this procedure to install the system board. 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 55
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 29), and then remove the following components: a. Service cover (see WLAN module on page 30) b. Hard drive (see Hard drive on page 32) c. Base enclosure (see Base enclosure on page 38 - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 56
included with the heat sink, processor, and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. 48 Chapter 6 Removal and replacement procedures for Authorized - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 57
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 29), and then remove the following components: a. Service cover (see WLAN module on page 30) b. Hard drive (see Hard drive on page 32) c. Base enclosure (see Base enclosure on page 38 - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 58
embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 59
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 29), and then remove the following components: a. Service cover (see WLAN module on page 30) b. Hard drive (see Hard drive on page 32) c. Base enclosure (see Base enclosure on page 38 - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 60
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 29), and then remove the following components: a. Service cover (see WLAN module on page 30) b. Hard drive (see Hard drive on page 32) c. Base enclosure (see Base enclosure on page 38 - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 61
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 29), and then remove the following components: a. Service cover (see WLAN module on page 30) b. Hard drive (see Hard drive on page 32) c. Base enclosure (see Base enclosure on page 38 - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 62
3. Remove the subwoofer (3). NOTE: The subwoofer includes three rubber isolators (4). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 63
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 29), and then remove the following components: a. Service cover (see WLAN module on page 30) b. Hard drive (see Hard drive on page 32) c. Base enclosure (see Base enclosure on page 38 - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 64
4. Remove the speakers (4). NOTE: The speakers includes four rubber isolators (5). These isolators are crucial to the performance of the speakers. Reverse this procedure to install the speakers. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 65
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 29), and then remove the following components: a. Service cover (see WLAN module on page 30) b. Hard drive (see Hard drive on page 32) c. Base enclosure (see Base enclosure on page 38 - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 66
, and then lift the TouchPad straight up and remove it. Reverse this procedure to install the TouchPad. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 67
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 29), and then remove the following components: a. Service cover (see WLAN module on page 30) b. Hard drive (see Hard drive on page 32) c. Base enclosure (see Base enclosure on page 38 - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 68
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 29), and then remove the following components: a. Service cover (see WLAN module on page 30) b. Hard drive (see Hard drive on page 32) c. Base enclosure (see Base enclosure on page 38 - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 69
3. Remove the keyboard shield (3). CAUTION: When removing the keyboard shield, make sure the keyboard cable and backlight cable are not damaged when being released through the opening in the keyboard shield. The keyboard shield is available using spare part number 734817-001. 4. Partially open the - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 70
9. Remove the keyboard (3). Reverse this procedure to install the keyboard. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 71
which contains information regarding installing and troubleshooting the file. Determining the BIOS version can be revealed from the Start screen by typing support, selecting the HP Support Assistant app, and then selecting System Information, or screen instructions. Starting Setup Utility (BIOS) 63 - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 72
and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 73
type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press or tap 2. Click the UEFI Download link, and then select Run. Option 2: Support and Drivers pages-Provide downloads for a specific product for earlier and later versions - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 74
Now to let HP automatically detect your product. 4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. - or - Click Download, and then select Run. 66 Chapter 8 Using HP PC Hardware Diagnostics (UEFI) - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 75
9 Specifications Computer specifications Metric U.S. Dimensions HP ENVY TouchSmart 15 Notebook PC Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height (front to rear) 1.89 to 2.99 cm 0. - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 76
with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. HP Recovery Manager is a software program that allows you to create recovery media after you successfully set up the - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 77
included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 78
support, and then select the HP Support Assistant app. - or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. ● If you need to correct a problem Reinstall, and then follow the on-screen instructions. ● On select models, if you want - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 79
does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 80
then tap f9 for boot options. 3. Select the optical drive or USB flash drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 81
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 82
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 83
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 84
72 buttons left TouchPad 6 power 8 right TouchPad 6 C cables, service considerations 24 caps lock light, identifying 7 chipset, product description 1 Hardware Diagnostics (UEFI) downloading 65 HP Recovery Manager correcting boot problems 72 starting 71 HP Recovery media creating 68 recovery 71 HP - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 85
system 3 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 security 3 serviceability 3 video 2 wireless 2 product name 1 R recover options 69 recovery discs 69, 71 HP Recovery Manager 70 media 71 starting 71 supported discs 69 system 70 USB flash drive 71 using HP Recovery - HP ENVY 15-q100 | ENVY m6 Notebook PC Maintenance and Service Guide - Page 86
number 17, 20, 30 service tag 14 serviceability, product description 3 slots memory card reader 11 security cable 11 speakers identifying 8 removal 53, 55 spare part numbers 16, 17, 20, 53, 55 specifications 67 subwoofer removal 53 spare part number 17, 20, 53 supported discs, recovery 69 system
HP ENVY m6 Notebook PC
Maintenance and Service Guide