HP ENVY 15-q178ca User Guide - Windows 8.1
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- HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 1
User Guide - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 2
for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be the latest information in this guide, contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 4
iv Safety warning notice - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 5
the wireless button 16 Using operating system controls 17 Sharing data and drives and accessing software 17 Using a WLAN ...17 Using an Internet service provider 18 Setting up a WLAN 18 Configuring a wireless router 18 Protecting your WLAN 19 Connecting to a WLAN 19 Using Bluetooth wireless - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 6
4 Enjoying entertainment features ...21 Multimedia features ...21 Using the webcam ...22 Using audio ...22 Connecting speakers ...23 Connecting headphones and microphones 23 Using Beats Audio (select models only 23 Accessing Beats Audio Control Panel 23 Enabling and disabling Beats Audio 23 - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 7
...46 Initiating Sleep and Hibernation ...46 Manually initiating and exiting Sleep 47 Manually initiating and exiting Hibernation (select models only replaceable battery 50 Running on external AC power ...50 Troubleshooting power problems 51 HP CoolSense (select models only 51 Refreshing your - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 8
Using Disk Cleanup ...58 Adding or replacing memory modules 59 Updating programs and drivers ...61 Cleaning your computer ...62 Cleaning procedures ...62 Cleaning the display (All-in-Ones or Notebooks 62 Cleaning the sides or cover 62 Cleaning the TouchPad, keyboard, or mouse 62 Traveling with - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 9
Recovering using HP Recovery Manager 74 What you need to know 74 Using the HP Recovery partition (select models only 74 Using HP Recovery media to recover 75 Changing the computer boot order 75 Removing the HP Recovery partition 75 11 Specifications ...76 Input power ...76 Operating - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 10
x - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 11
3. Select the app you want to download, and then follow the on-screen instructions. When the download is complete, the app appears on the All apps screen. on page 16. ● Take a minute to browse the printed Windows Basics guide to explore the new Windows® features. ● Become familiar with the computer - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 12
Fun things to do ● You know that you can watch a YouTube video on the computer. But did you know that you can also connect your computer to a TV or gaming console? For more information, see Connecting video devices by using an HDMI cable on page 24. ● You know that you can listen to music on the - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 13
more, use this table. Resource Contents Setup Instructions ● Overview of computer setup and features Windows Basics guide Help and Support ● Overview of using Windows® ● A broad range of how-to information and troubleshooting tips To access Help and Support, from the Start screen, type help - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 14
, please include your product number, warranty period (found on your service label), name, and postal address. IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/ contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 15
2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select System and Security, select System, and then click Device - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 16
or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 17
Left side Component (1) Security cable slot (2) Vent (3) HDMI port (4) USB 3.0 charging (powered) port (5) USB 3.0 port (6) Memory card reader (7) Hard drive light Description Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 18
Component (8) Power light Description NOTE: For information about HP 3D DriveGuard, see Using HP 3D DriveGuard (select models only) on page 57. ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 19
obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 20
that allows you to perform additional gestures. Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. For more information, see Edge swipes on page 34. Functions like the left button on an external mouse. Functions like the - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 21
Lights Component (1) (2) (3) (4) (5) Description Power light Mute light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 22
Buttons, speakers, and fingerprint reader (select models only) Component (1) Power button (2) Speakers (2) (3) Fingerprint reader (select models only) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 23
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lk key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the b key or the - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 24
Bottom Component (1) (2) (3) (4) (5) Service door Battery bay Vents (4) Battery release latch HP Triple to restore computer functionality, and then contact support through Help and Support. From the Start screen, type help, and then select Help and Support. Holds the battery. Enable airflow to cool - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 25
computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: bay, or under the service door. ● Service label-Provides important information to identify your computer. When contacting support, you will probably be asked - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 26
. For more information about wireless technology, see the information and website links provided in Help and Support. From the Start screen, type help, and then select Help and Support. Using the wireless controls You can control the wireless devices in your computer using these features: ● Wireless - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 27
, and diagnose and repair network problems. To use operating system controls: , and then select Help and Support. Sharing data and drives and accessing 4. Click Share and then follow the on-screen instructions. To share drives on the same network: 1. service provider or a public or corporate network - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 28
a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service. NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this information and store it in a safe place. Setting - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 29
more information, from the Start screen, type help, and then select Help and Support. Connecting to a WLAN To connect to the WLAN, follow these steps: allowing you to manually search for and connect to a network or to create a new network connection. 6. Follow the on-screen instructions to complete - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 30
Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 31
4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, or TV, or - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 32
or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 33
to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the access this guide, from the Start screen, type support, and then select the HP Support Assistant app Use Beats Audio Control Panel to view and manually control audio and bass settings. ▲ From - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 34
HDMI cable, sold separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions. 1. Connect one end of the HDMI cable to the HDMI port on the computer. 2. Connect the other end of the cable to the high - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 35
. Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV of the Start screen, tap Devices, tap Project, and then follow the on- screen instructions. - or - Point to the upper-right or lower-right corner of the Start screen - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 36
one of the USB ports on the computer. Review the Windows Basics guide included with your computer. The guide provides information about common tasks using the TouchPad, touch screen, or the an external mouse. NOTE: TouchPad gestures are not supported in all apps. 26 Chapter 5 Navigating the screen - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 37
Tapping To make an on-screen selection, use the tap function on the TouchPad. ● Point to an item on the screen, and then tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it. Using the TouchPad and gestures 27 - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 38
Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. 28 Chapter 5 Navigating the screen - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 39
2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart. Using the - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 40
2-finger click 2-finger click allows you to make menu selections for an object on the screen. NOTE: Using 2-finger click is the same action as using right-click with the mouse. ● Place two fingers on the TouchPad zone and press down to open the options menu for the selected object. 30 Chapter 5 - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 41
Rotating (select models only) Rotating allows you to turn items such as photos. ● Point to an object, and then anchor the forefinger of your left hand in the TouchPad zone. Using your right hand, slide your forefinger in a sweeping motion from 12 o'clock to 3 o'clock. To reverse the rotation, move - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 42
Flicking (select models only) Flicking allows you to navigate through screens or quickly scroll through documents. ● Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion left or right. 32 Chapter 5 Navigating the screen - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 43
Close an app ● Gently press 3 fingers on the top of the TouchPad zone and swipe your fingers down until the app is closed. Using the TouchPad and gestures 33 - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 44
Edge swipes Edge swipes allow you to perform tasks such as changing settings and finding or using apps. Display and select a charm With the charms, you can search, share, start apps, access devices, or change settings. 1. With your finger, press down in the middle of the right control zone to - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 45
Reveal and select open apps 1. With your finger, press down in the middle of the left control zone to display the open apps. 2. Swipe up or down to scroll between the open apps, and then select the app you want to use. Using the TouchPad and gestures 35 - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 46
Display the Customize icon The top-edge swipe allows you to display the Customize icon at the bottom of the Start screen. Customize allows you to move, resize, pin and unpin apps. IMPORTANT: When an app is active, the top-edge gesture varies depending on the app. ● Swipe your finger gently from the - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 47
Switch between open apps The left-edge swipe accesses your recently opened apps so that you can switch between them quickly. ● Swipe your finger gently from the left edge of the TouchPad. Using the TouchPad and gestures 37 - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 48
Using touch screen gestures (select models only) A touch screen computer allows you to control items on the screen directly with your fingers. TIP: On touch screen computers, you can perform the gestures on the screen or on the TouchPad. You can also perform on-screen actions with the keyboard and - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 49
Tapping To make an on-screen selection, use the tap function. ● Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it. Scrolling Scrolling is useful for moving the pointer up, down, left, or right on a page or image. ● Place two fingers on the screen and - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 50
2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the screen and then moving your fingers together. ● Zoom in by placing two fingers together on the screen and then moving your fingers apart. Rotating (select models - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 51
Edge swipes With edge swipes you can perform tasks such as changing settings and finding or using apps. Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings. ● Gently swipe your finger inward from the right edge of the - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 52
Top-edge swipe and bottom-edge swipe The top-edge swipe or bottom-edge swipe displays app command options that allow you to customize apps. IMPORTANT: When an app is open, the top-edge gesture varies depending on the app. ● Gently swipe your finger from the top edge or the bottom edge to reveal the - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 53
Hardware Diagnostics (UEFI) on page 69 for instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom of the screen. After to your computer. Help and Support also provides automated troubleshooting tools and access to support. f2 Decreases the screen brightness - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 54
Icon Key Description f11 Plays the next track of an audio CD or the next section of a DVD or a BD. f12 Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible. 44 Chapter 5 Navigating the screen - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 55
perform a designated action. For commonly used shortcuts, use the Windows Basics guide. Using the hot keys A hot key is a combination of the fn numeric keypad, and it also supports an optional external numeric keypad or Follow the on-screen instructions to set up and begin using voice navigation. - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 56
is important to monitor and conserve the battery charge. Your computer supports an optimal power plan to manage how your computer uses and conserves your work very quickly. You can also initiate Sleep manually. For more information, see Manually initiating and exiting Sleep on page 47. ● Hibernation - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 57
your Windows password before the computer will return to the screen. Manually initiating and exiting Hibernation (select models only) You can enable Create or change your user account password, and then follow the on-screen instructions. If you do not need to create or change a user account password - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 58
Using the power meter and power settings The power meter is located on the Windows desktop. The power meter allows you to quickly access power settings and view the remaining battery charge. ● To reveal the percentage of remaining battery charge and the current power plan, on the Windows desktop, - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 59
no longer holding a charge, run Battery Check in HP Support Assistant. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. HP Support Assistant provides the following tools and information about the battery - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 60
guide, from the Start screen, type support, and then select the HP Support Assistant app. Replacing a user-replaceable battery Battery Check in HP Support For information about connecting to AC power, refer to the Setup Instructions poster provided in the computer box. The computer does not use - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 61
The power meter icon on the Windows desktop changes appearance. Troubleshooting power problems Test the AC adapter if the computer exhibits any of the the AC adapter is not functioning and should be replaced. Contact support for information about obtaining a replacement AC power adapter. HP - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 62
offline, such as emails. When the computer exits Sleep, you have immediate access to your updated information. ▲ To enable this feature or manually adjust the settings, from the Start screen, type smart, and then select Intel® Smart Connect Technology. Shutting down (turning off) the computer - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 63
Hybrid Graphics and AMD Dual Graphics (select models only) Select computers are equipped with either the Hybrid Graphics feature or the AMD Dual Graphics feature. NOTE: To determine whether Hybrid Graphics or AMD Dual Graphics is installed on your computer, see your notebook graphics processor - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 64
of your computer by running tools such as Disk Defragmenter and Disk Cleanup. It also provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with your computer. Improving performance Everyone wants a fast computer and you can - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 65
Replacing a hard drive CAUTION: Drives are fragile computer components that must be handled with care. Do not drop a drive, place items on it, or expose it to liquids, or temperature or humidity extremes. See Handling drives on page 54 for specific precautions when handling drives. CAUTION: To - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 66
5. Lift the hard drive (4) out of the hard drive bay. NOTE: After removing the hard drive from the computer, you must remove the hard drive bracket to access the hard drive itself. Remove the hard drive bracket: 1. Disconnect the hard drive cable (1) from the hard drive. 2. Remove the 4 screws (2) - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 67
3. Remove the hard drive sleeve (3) from the hard drive. To install a hard drive, reverse this procedure. Using HP 3D DriveGuard (select models only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions: ● You drop the - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 68
Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time. To run Disk Defragmenter: 1. Connect the computer to AC the Start screen, type disk. 3. Follow the on-screen instructions. For additional information, access the Disk Defragmenter software Help. - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 69
memory module slots are located on the bottom of the computer under the service door. The memory capacity of the computer can be upgraded by adding a to installing or replacing a memory module may result in various system problems. WARNING! To reduce the risk of electric shock and damage to the - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 70
b. Grasp the edge of the memory module (2), and then gently pull the module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. NOTE: To protect a memory module after removal, - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 71
9. Replace the service door. 10. Replace the battery. 11. Turn the computer right-side up, and then , you would not be getting the most out of your equipment. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic update - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 72
Cleaning your computer Use the following products to safely clean your computer: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands). ● Alcohol-free glass-cleaning fluid ● Water with mild soap solution ● Dry - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 73
● To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe. ● To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 74
letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password from the Start screen, type hp support assistant, and then select the HP Support Assistant app. 64 Chapter 8 Securing your computer - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 75
the computer, quickly press esc, and then press f10. 2. Use the arrow keys to select Security, and then follow the on-screen instructions. Your changes take effect when the computer restarts. Using the fingerprint reader (select models only) Integrated fingerprint readers are available on select - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 76
. Use a registered fingerprint to: ● Log on to Windows. ● Access websites and other programs that require a logon. ● Set up a single sign-on service that allows you to use a registered fingerprint to create credentials for any application that requires a user name and password. ● Set up protected - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 77
be regularly updated to correct security problems and improve software performance. For more Change settings, and then follow the on-screen instructions. Installing HP and third-party software updates HP the latest versions, go to http://www.hp.com/support. At this location, you can also register to - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 78
Securing your wireless network When you set up your wireless network, always enable security features. For more information, see Protecting your WLAN on page 19. Backing up your software applications and information Regularly back up your software applications and information to protect them from - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 79
in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 80
device, cable, or cord. 1. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 81
, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Downloads tab. 3. Enter the product name - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 82
system restore points and create backups of personal information. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 83
the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it Help and Support. From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 84
the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 85
- or - Press and hold f11 as you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 86
11 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100-240 V, 50-60 Hz. Although the - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 87
electronic components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded, and then remove the cover. ● Keep components in - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 88
/Numerics 2-finger pinch zoom TouchPad gesture 29, 40 A AC adapter 6 AC adapter, testing 51 action keys decrease screen brightness 43 Help and Support 43 identifying 13 increase screen brightness 43 keyboard backlight 43 next track or section 44 play, pause, resume 43 previous track or section 43 - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 89
HP Recovery Manager correcting boot problems 75 starting 74 HP 13 L labels Bluetooth 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 LAN, connecting 20 latch Recovery Manager 74 media 75 options 73 starting 74 supported discs 72 system 74 USB flash drive 75 using - HP ENVY 15-q178ca | User Guide - Windows 8.1 - Page 90
, wireless 19 serial number 15 serial number, computer 15 service labels, locating 15 setting password protection on wakeup 47 setup , installing 67 speakers connecting 23 identifying 12, 22 storing a battery 50 supported discs, recovery 72 system recovery 74 system restore point, creating 72 T
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