HP ENVY 17-2000 HP ENVY17 3D Getting Started - Windows 7 - Page 72
Save your work and shut down the computer., computer through the operating system.
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NOTE: To use a dual-channel configuration when adding a second memory module, be sure that both memory modules are the same capacity. To add or replace a memory module: CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing a memory module from the computer. Do not remove a memory module while the computer is on, in the Sleep state, or in Hibernation. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button. Then shut down the computer through the operating system. 1. Save your work and shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Remove external power from the AC outlet and remove the battery. 4. Remove the hard drive cover. a. Loosen the 2 hard drive cover screws (1). Adding or replacing memory modules 61