HP ENVY 17t-2000 Envy 17 3D - GETTING STARTED - Windows 7 - Page 34

Troubleshooting and frequently asked questions, I cannot see 3D content, What 3D formats are

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Troubleshooting and frequently asked questions I cannot see 3D content If you are watching in 3D mode and cannot see 3D content, HP recommends that you not use the 3D glasses. Refer to the information below and 3D safety information on page 9. Consult a physician if you suspect a physical problem seeing stereoscopic 3D. ● You may be trying to watch 3D content in 2D mode. ● The clear protective film on both sides of the glasses lenses (select models only) may need to be removed. ● The battery in the 3D glasses may need to be replaced. Refer to Replacing the battery on page 20 for additional information. ● The IR emitters on the computer display may be obstructed. For optimal transmission, keep the areas immediately around the IR emitters free from obstructions. For information on the location of the IR emitters, refer to Getting to know your computer on page 26. ● You may be sitting too far from the computer display. You should be no more than approximately 1.5 meters (5 feet) from the display when viewing 3D content. NOTE: Depending on your viewing angle, the operational distance from the display can vary. What 3D formats are supported on my computer The following 3D formats are supported on your computer: ● Blu-ray 3D movies ● Stereoscopic 3D games ● 3D MPEG 4 MVC files for 3D video playback ● 3D H.264 MVC and Fujifilm AVI dual-stream video file formats for 3D video playback ● 3D Fujifilm MPO for 3D photo viewing Troubleshooting and frequently asked questions 23

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Troubleshooting and frequently asked questions
I cannot see 3D content
If you are watching in 3D mode and cannot see 3D content, HP
recommends that you not use the 3D glasses. Refer to the information
below and
3D safety information
on page
9
. Consult a physician if you
suspect a physical problem seeing stereoscopic 3D.
●
You may be trying to watch 3D content in 2D mode.
●
The clear protective film on both sides of the glasses lenses (select
models only) may need to be removed.
●
The battery in the 3D glasses may need to be replaced. Refer to
Replacing the battery
on page
20
for additional information.
●
The IR emitters on the computer display may be obstructed. For
optimal transmission, keep the areas immediately around the IR
emitters free from obstructions. For information on the location of the
IR emitters, refer to
Getting to know your computer
on page
26
.
●
You may be sitting too far from the computer display. You should be
no more than approximately
1.5 meters
(5 feet) from the display
when viewing 3D content.
NOTE:
Depending on your viewing angle, the operational distance
from the display can vary.
What 3D formats are supported on my computer
The following 3D formats are supported on your computer:
●
Blu-ray 3D movies
●
Stereoscopic 3D games
●
3D MPEG 4 MVC files for 3D video playback
●
3D H.264 MVC and Fujifilm AVI dual-stream video file formats for 3D
video playback
●
3D Fujifilm MPO for 3D photo viewing
Troubleshooting and frequently asked questions
23