HP ENVY 23-c110xt Troubleshooting & Maintenance Guide - Page 7

Symptom, Possible solution, Windows Task Manager, Start Task Manager, End Task, Arrow, Shut Down

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Symptom Possible solution Computer seems to be locked up and is not responding. Use the Windows Task Manager to close any programs not responding, or restart the computer: 1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Click Start Task Manager. 3. Select the program that is not responding, and then click End Task. If closing programs does not work, restart the computer: 1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Click the Arrow button next to the red Shut Down button, and then click Restart. Or, press and hold the Power button on the computer for 5 or more seconds to turn off the computer, and then press the Power button to restart the computer. Error message: Invalid system disk or Non-System disk or Disk error. When drive activity stops, remove the disc and press the spacebar on the keyboard. The computer should start up. ENWW Computer does not start 3

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Symptom
Possible solution
Computer seems to
be locked up and is
not responding.
Use the
Windows Task Manager
to close any programs not responding, or restart the computer:
1.
Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
2.
Click
Start Task Manager
.
3.
Select the program that is not responding, and then click
End Task
.
If closing programs does not work, restart the computer:
1.
Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
2.
Click the
Arrow
button next to the red
Shut Down
button, and then click
Restart
.
Or
, press and hold the
Power
button on the computer for 5 or more seconds to turn off the computer, and
then press the
Power
button to restart the computer.
Error message:
Invalid system disk or
Non-System disk or
Disk error.
When drive activity stops, remove the disc and press the spacebar on the keyboard. The computer should start up.
ENWW
Computer does not start
3