HP ENVY 23-d044 Troubleshooting and Maintenance Guide - Page 13

System recovery at system startup, System recovery from recovery media, HP Recovery Manager

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4. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to allow the program to continue. 5. Select Windows Recovery Environment. 6. Follow the on-screen instructions. NOTE: If your system does not detect a recovery partition, it prompts you to insert recovery media. Insert the disc or USB flash drive, select Yes, and then click Next to restart the computer and run HP Recovery Manager from the recovery disc or USB flash drive. If using discs, insert the next system-recovery disc when prompted. 7. When the recovery is complete, turn off the computer, reconnect all peripheral devices, and turn the computer back on. System recovery at system startup CAUTION: System Recovery deletes all data and programs you created or installed. Back up any important data to a removable disc or USB flash drive. If Windows is not responding, but the computer is working, follow these steps to perform a system recovery. 1. Turn off the computer. If necessary, press and hold the Power button until the computer turns off. 2. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. 3. Press the Power button to turn on the computer. 4. As soon as you see the initial company logo screen appear, repeatedly press F11 on your keyboard until the Windows is Loading Files message appears on the screen. 5. Select Windows Recovery Environment. 6. Follow the on-screen instructions. 7. When the recovery is complete, turn off the computer, reconnect all peripheral devices, and turn the computer back on. System recovery from recovery media CAUTION: System Recovery deletes all data and programs you created or installed. Back up any important data to a removable disc or USB flash drive. To create recovery media, see Creating recovery media on page 10. To perform a system recovery using recovery media: 1. If the computer is working, create a backup DVD or backup USB flash drive containing all the data files you want to save, and then remove the backup media from the drive tray. 2. If using recovery DVDs, insert recovery disc #1 into the DVD drive tray, and close the tray. If using a recovery USB flash drive, insert it into a USB port. 3. If the computer works, from the Start screen, move your cursor to the lower-right corner of the screen to display the charms toolbar, select Settings, select the Power icon, and then select Shut down. Or, if the computer is not responding, press and hold the Power button for approximately 5 seconds, or until the computer turns off. 4. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. System recovery options 9

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4.
From the Start screen, type
recovery
, and then select
HP Recovery Manager
. If prompted,
click
Yes
to allow the program to continue.
5.
Select
Windows Recovery Environment
.
6.
Follow the on-screen instructions.
NOTE:
If your system does
not
detect a recovery partition, it prompts you to insert recovery
media. Insert the disc or USB flash drive, select
Yes
, and then click
Next
to restart the computer
and run HP Recovery Manager from the recovery disc or USB flash drive. If using discs, insert
the next system-recovery disc when prompted.
7.
When the recovery is complete, turn off the computer, reconnect all peripheral devices, and turn
the computer back on.
System recovery at system startup
CAUTION:
System Recovery deletes all data and programs you created or installed. Back up any
important data to a removable disc or USB flash drive.
If Windows is not responding, but the computer is working, follow these steps to perform a system
recovery.
1.
Turn off the computer. If necessary, press and hold the Power button until the computer turns
off.
2.
Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse.
3.
Press the Power button to turn on the computer.
4.
As soon as you see the initial company logo screen appear, repeatedly press
F11
on your
keyboard until the
Windows is Loading Files
message appears on the screen.
5.
Select
Windows Recovery Environment
.
6.
Follow the on-screen instructions.
7.
When the recovery is complete, turn off the computer, reconnect all peripheral devices, and turn
the computer back on.
System recovery from recovery media
CAUTION:
System Recovery deletes all data and programs you created or installed. Back up any
important data to a removable disc or USB flash drive.
To create recovery media, see
Creating recovery media
on page
10
.
To perform a system recovery using recovery media:
1.
If the computer is working, create a backup DVD or backup USB flash drive containing all the
data files you want to save, and then remove the backup media from the drive tray.
2.
If using recovery DVDs, insert recovery disc #1 into the DVD drive tray, and close the tray. If
using a recovery USB flash drive, insert it into a USB port.
3.
If the computer works, from the Start screen, move your cursor to the lower-right corner of the
screen to display the charms toolbar, select
Settings
, select the
Power
icon, and then select
Shut down
. Or, if the computer is not responding, press and hold the Power button for
approximately 5 seconds, or until the computer turns off.
4.
Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.
System recovery options
9