HP ENVY 23-d290 Troubleshooting and Maintenance Guide - Page 14

Recovery media, Choosing recovery media

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5. Press the Power button to turn on the computer. If you are using a recovery DVD, the computer automatically runs HP Recovery Manager from the disc. Skip to step 7. 6. If you are running System Recovery from a USB flash drive, press Esc as the computer is powering on to bring up the boot menu. Use the arrow keys to select the USB device and press Enter to boot from that device. 7. If you are prompted to choose between running System Recovery from media or from hard drive, select media, and then click Next. 8. Select Factory Reset. 9. Follow the on-screen instructions. Recovery media Recovery media can be created on either blank DVD discs or a USB flash drive (one or the other, but not both). Create recovery media from the recovery image stored on your hard disk drive. This image contains the operating system and software program files that were originally installed on your computer at the factory. You can create only one set of recovery media for your computer, and the media can be used only with this computer. Store the recovery media in a safe place. NOTE: Some features might not be available on systems that are shipped without a version of Microsoft Windows. Choosing recovery media ● To create recovery discs, your computer must have a DVD writer, and you must use only highquality blank DVD+R or DVD-R discs. NOTE: You cannot use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to create recovery discs. ● If you are creating recovery discs, be sure to use high-quality discs to create your set of recovery discs. It is normal for discs to be rejected if they are not defect-free. You will be prompted to insert a new blank disc to try again. ● The number of discs in the recovery-disc set depends on your computer model (typically 1-3 DVD discs). The Recovery Disc Creator program will tell you the specific number of blank discs needed to make the set. ● You may choose to create a recovery USB flash drive instead, using a high-quality blank USB drive. If you are using a USB flash drive, the program will tell you the size of the drive required to store all the data (minimum of 8 GB). NOTE: The process of creating recovery media takes some time to verify that the information written on the media is correct. You can quit the process at any time. The next time you run the program, it will resume where it left off. Creating recovery media To create recovery discs: 1. Close all open programs. 2. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to allow the program to continue. 10 Chapter 3 System recovery

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5.
Press the Power button to turn on the computer. If you are using a recovery DVD, the computer
automatically runs HP Recovery Manager from the disc. Skip to step 7.
6.
If you are running System Recovery from a USB flash drive, press
Esc
as the computer is
powering on to bring up the boot menu. Use the arrow keys to select the USB device and press
Enter
to boot from that device.
7.
If you are prompted to choose between running System Recovery from media or from hard
drive, select media, and then click
Next
.
8.
Select
Factory Reset
.
9.
Follow the on-screen instructions.
Recovery media
Recovery media can be created on either blank DVD discs or a USB flash drive (one or the other, but
not both). Create recovery media from the recovery image stored on your hard disk drive. This image
contains the operating system and software program files that were originally installed on your
computer at the factory. You can create only one set of recovery media for your computer, and the
media can be used
only
with this computer. Store the recovery media in a safe place.
NOTE:
Some features might not be available on systems that are shipped without a version of
Microsoft Windows.
Choosing recovery media
●
To create recovery discs, your computer must have a DVD writer, and you must use only high-
quality blank DVD+R or DVD-R discs.
NOTE:
You
cannot
use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL,
or DVD-R DL discs to create recovery discs.
●
If you are creating recovery discs, be sure to use high-quality discs to create your set of recovery
discs. It is normal for discs to be rejected if they are not defect-free. You will be prompted to
insert a new blank disc to try again.
●
The number of discs in the recovery-disc set depends on your computer model (typically 1–3
DVD discs). The Recovery Disc Creator program will tell you the specific number of blank discs
needed to make the set.
●
You may choose to create a recovery USB flash drive instead, using a high-quality blank USB
drive. If you are using a USB flash drive, the program will tell you the size of the drive required to
store all the data (minimum of 8 GB).
NOTE:
The process of creating recovery media takes some time to verify that the information
written on the media is correct. You can quit the process at any time. The next time you run the
program, it will resume where it left off.
Creating recovery media
To create recovery discs:
1.
Close all open programs.
2.
From the Start screen, type
recovery
, and then select
HP Recovery Manager
. If prompted,
click
Yes
to allow the program to continue.
10
Chapter 3
System recovery