Home » HP Manuals » Computer Monitors » HP ENVY 27-inch Displays » Manual Viewer

HP ENVY 27-inch Displays ENVY 27 27-inch IPS Monitor - Page 29

Getting Support from the HP website, Preparing to Call Technical Support

View all HP ENVY 27-inch Displays manuals

Add to My Manuals
Save this manual to your list of manuals

Page 29 highlights

Issue No Plug and Play. Solution In order for the Plug and Play feature of the monitor to work, you must have a computer and graphic card that are compatible with Plug and Play. Check with your computer manufacturer. Inspect the monitor video cable, and make sure that none of the pins are bent. Make sure that the monitor drivers are installed. For more information, see Installing Drivers on page 14. Monitor drivers are also available at the HP website at http://www.hp.com/support. Picture bounces, flickers, or wave patter is present in the picture. Move electrical devices that might cause electrical interference as far away from the monitor as possible. Use the maximum refresh rate that your monitor is capable of at the resolution that you are using. Using HDMI connection, unable to hear audio. The monitor must be connected directly to external speakers or to an audio receiver. Monitor is always in sleep mode (amber LED). Power to the computer must be turned on. The computer graphic card must be snugly seated in the slot. Verify that the monitor video cable is properly connected to the computer. Inspect the monitor video cable, and make sure that none of the pins are bent. Verify that your computer is operational: Press the Caps Lock key and observe the Caps Lock LED found on most keyboards. The LED must either turn on or off after hitting the Caps Lock key. Getting Support from the HP website Before you contact customer service, see the HP Technical Support website at http://www.hp.com/ support. Select your country/region, and then follow the links to the support page for your monitor. Preparing to Call Technical Support If you cannot solve an issue by using the troubleshooting tips in this section, you might have to call technical support. For technical support contact information, see the printed documentation included with the monitor. Have the following information available when you call: • Monitor model number (located on the label at the bottom of the monitor) • Monitor serial number (located on the label at the bottom of the monitor or in the OSD display in the Information menu) • Purchase date on invoice • Conditions under which the problem occurred • Error messages received • Hardware configuration • Name and version of hardware and software you are using ENWW Getting Support from the HP website 23

Section	Page
Table of contents	5
1 Product Features	7
2 Safety and Maintenance Guidelines	9
Important Safety Information	9
Safety Precautions	10
Maintenance Guidelines	10
Cleaning the Monitor	10
1. Turn off the monitor and unplug the power cord from the back of the unit.	10
2. Dust the monitor by wiping the screen and the cabinet with a soft, clean antistatic cloth.	10
3. For more difficult cleaning situations, use a 50/50 mix of water and Isopropyl alcohol. Spray the cleaner onto a cloth and use the damp cloth to gently wipe the screen surface.	10
Shipping the Monitor	11
1. Disconnect the power and video cables from the monitor.	11
2. Lay the monitor on a flat and even surface with the bottom side of the monitor extending over the edge of the surface.	11
3. Slide the base latches outwards to release the base lock.	11
Figure 2-1 Releasing the Base Latches	11
4. Remove the base from the monitor.	11
5. Place the monitor and the base in the original packaging box.	11
3 Setting Up the Monitor	12
3 Setting Up the Monitor	12
Unpacking the Monitor	12
1. Make sure all contents are included. Store the packing box.	12
2. Turn off the computer and other attached devices.	12
3. Prepare a flat area to assemble the monitor.	12
Installing the Base Stand	12
1. Place the monitor on a flat and even surface with the bottom side of the monitor extending over the edge of the surface.	12
2. Slide the base to the stand. The latches automatically locks in place.	12
Figure 3-1 Installing the Base Stand	12
Connecting Video Source Cables	13
Connecting the DisplayPort Cable	13
Figure 3-2 Connecting the DisplayPort Cable	13
Connecting the VGA Cable	13
Figure 3-3 Connecting the VGA video and audio cables	14
Connecting the HDMI Cable	14
Figure 3-4 Connecting the HDMI Cable	14
Connecting Audio Output Devices	15
Connecting a Subwoofer	15
Figure 3-5 Connecting a Subwoofer	15
Connecting a Digital Audio Device	15
Figure 3-6 Connecting the SPDIF Cable	15
Connecting a Headphone	16
Figure 3-7 Connecting the Headphone	16
Managing the Cables	16
Figure 3-8 Managing the Cables	16
Connecting the Power Cord	17
1. Follow all electrical and power warnings.	17
2. Connect the round end of the power cord to the monitor, and then connect one end of the power cord to the power supply and the other end to a grounded electrical outlet.	17
Figure 3-9 Connecting the Power Cord	17
High-Bandwidth Digital Content Protection (HDCP)	18
Turning on the Monitor	18
1. Press the power button on the computer.	18
2. Press the power button on the monitor.	18
HP Watermark and Image Retention Policy	18
Selecting Video Input Connectors	18
Activating Beats Audio	19
Adjusting the Tilt	19
1. Face the front of the monitor and hold the base so that you do not topple the monitor while changing the tilt.	19
2. Adjust the tilt by moving the top edge of the monitor either toward or away from you.	19
Figure 3-10 Tilt Adjustment	19
4 Operating the Monitor	20
4 Operating the Monitor	20
Documentation and Software CD	20
Installing Drivers	20
Installing the monitor driver software from the CD	20
1. Insert the CD in your computer CD drive. The CD menu appears.	20
2. Select the language.	20
3. Click Install Monitor Driver Software.	20
4. Follow the on-screen instructions.	20
5. Ensure that the proper resolutions and refresh rates appear in the Display Control Panel settings. For more information, see the Windows® operating system documentation.	20
Downloading updated drivers from the Internet	20
1. Go to the HP Technical Support website at http://www.hp.com/support.	20
2. Select your country/region.	20
3. Select Support & Drivers.	20
4. Enter the model number of your monitor. The software download pages for your monitor appear.	20
5. Download and install the driver and software files by following the instructions on the download pages.	20
6. Ensure that your system meets the requirements.	20
Control Buttons	21
Using the On-Screen Display (OSD)	22
1. Make sure the monitor is on.	22
2. To access the OSD menu, press the Menu button. The OSD Main Menu appears.	22
3. To navigate through the Main or sub-menu, press the (Plus) button to scroll up, or the (Minus) button to scroll in reverse. The press the OK button to select the highlighted function.	22
4. To adjust the scale of a selected item, press the or button.	22
5. Select Save and Return. If you do not want to save the setting, select Cancel from the sub-menu or Exit from the Main Menu.	22
OSD Menu Selections	22
Identifying Monitor Conditions	26
Power-Saver Feature	27
A Troubleshooting	28
Resolving Common Issues	28
Getting Support from the HP website	29
Preparing to Call Technical Support	29
Locating the Rating Label	30
B Technical Specifications	31
ENVY 27 27-inch IPS Monitor	31
Table B-1: ENVY 27 Specifications	31
Preset Video Modes	32
Table B-2: Factory Preset Video Input Modes	32
Table B-3: HDMI High Definition Factory Preset Video Modes	32
Entering User Modes	32
LCD Monitor Quality and Pixel Policy	33
C Agency Regulatory Notices	34
Federal Communications Commission Notice	34
Modifications	34
Cables	34
Declaration of Conformity for Products Marked with the FCC Logo (United States Only)	34
1. This device might not cause harmful interference.	34
2. This device must accept any interference received, including interference that might cause undesired operation.	34
Canadian Notice	35
Avis Canadien	35
Japanese Notice	35
Korean Notice	35
Power Cord Set Requirements	36
Japanese Power Cord Requirements	36
Product Environmental Notices	36
Disposal of Waste Equipment by Users in Private Household in the European Union	36
Chemical Substances	36
HP Recycling Program	37
Restriction of Hazardous Substances (RoHS)	37

Match case Limit results 1 per page

Getting Support from the HP website

ENWW

Getting Support from the HP website

Before you contact customer service, see the HP Technical Support website at

http://www.hp.com/

support

. Select your country/region, and then follow the links to the support page for your monitor.

Preparing to Call Technical Support

If you cannot solve an issue by using the troubleshooting tips in this section, you might have to call

technical support. For technical support contact information, see the printed documentation

included with the monitor.

Have the following information available when you call:

•

Monitor model number (located on the label at the bottom of the monitor)

•

Monitor serial number (located on the label at the bottom of the monitor or in the OSD display

in the Information menu)

•

Purchase date on invoice

•

Conditions under which the problem occurred

•

Error messages received

•

Hardware configuration

•

Name and version of hardware and software you are using

No Plug and Play.

In order for the Plug and Play feature of the monitor to work, you must have a computer

and graphic card that are compatible with Plug and Play. Check with your computer

manufacturer.

Inspect the monitor video cable, and make sure that none of the pins are bent.

Make sure that the monitor drivers are installed. For more information, see

Installing Drivers

on page 14

. Monitor drivers are also available at the HP website at

http://www.hp.com/support

Picture bounces, flickers, or

wave patter is present in the

picture.

Move electrical devices that might cause electrical interference as far away from the

monitor as possible.

Use the maximum refresh rate that your monitor is capable of at the resolution that you

are using.

Using HDMI connection,

unable to hear audio.

The monitor must be connected directly to external speakers or to an audio receiver.

Monitor is always in sleep

mode (amber LED).

Power to the computer must be turned on.

The computer graphic card must be snugly seated in the slot.

Verify that the monitor video cable is properly connected to the computer.

Inspect the monitor video cable, and make sure that none of the pins are bent.

Verify that your computer is operational: Press the Caps Lock key and observe the Caps

Lock LED found on most keyboards. The LED must either turn on or off after hitting the

Caps Lock key.

Issue

Solution